From day one of joining the TEG freight exchange, AE Hancock Ltd, a haulage business based in Stockport, has reaped the rewards. The company has virtually eliminated empty capacity since becoming a member of the freight trading platform and, with a consistent increase in the profitability of the business, there’s no stopping them. They have been able to fill over 90% of their empty return loads, resulting in a huge boost in turnover.
AE Hancock realised they were not making the best possible use of their fleet, because they did not possess the necessary nationwide network of trusted partners and customers to avoid high levels of empty running. By gaining access to the Haulage Exchange’s network of transport businesses located across the UK, Ireland and mainland Europe, the company is able to secure a significant number of loads per month through the platform by listing available capacity and identifying suitable loads that match with the locations of their vehicles.
The company has developed valued relationships with like-minded hauliers on the freight exchange, including a core network of operators who are responsible for a growing proportion of the additional loads. Furthermore, AE Hancock has identified additional business prospects, so its investment strategy has been aligned to meet the precise needs of other members. For example, the company has become FORS (Fleet Operator Recognition Scheme) accredited to take advantage of increased demand for work in London, while the planned acquisition of an 18-tonne curtainside vehicle with tail lift is a direct result of opportunities that exist on the freight exchange.
The simple, responsive and intuitive nature of the platform has also meant AE Hancock is able to use it without creating any administrative burden internally. In fact, using its invoicing system has helped the company save time and streamline their billing processes. Meanwhile, the added support provided by the dedicated customer management team means that any queries are answered immediately and issues are quickly resolved.
Dawn Hancock from AE Hancock Ltd commented: “Haulage Exchange is an integral part of our day-to-day operation, supporting our ambitions to grow the business. We had previously been reliant on our customer base within the north west of England, but now have access to opportunities across the UK and internationally. The impact was almost immediate, helping us to effectively fill available capacity and make best use of our assets going forward.”
Lyall Cresswell, Managing Director of Transport Exchange Group said: “The platform offers an effective means of boosting the efficiency and profitability of its members by helping to fill available capacity and improve workload. The benefits can be seen immediately and these organisations can better control operational costs, increase margins and target business expansion by getting connected and engaged with other like-minded businesses. This proven value has resulted in a third of our members being part of the freight exchange for more than five years.”
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