The secret of a successful owner driver is the ability to communicate at all stages, and to be flexible to adapt to changes in various situations. Here are a few tips collected from fellow users on how and what to communicate:
1. If you are an owner driver subcontracting for another courier company, remember, you are working on behalf of that company and their reputation is in your hands. Companies will expect regular updates, especially about when the goods are collected and delivered.
2. Any additional charges must be mentioned and agreed upon prior to the job being completed.
3. If you have any questions, call the person who booked the job immediately.
4. Make sure that possible language barriers do not compromise success.
5. Let members know when the goods are on board/delivered. You can keep them updated easily using the mobile app’s ‘Your Booking’ feature.
6. It is also important that if there is a problem such as a breakdown, slow traffic or any other delay, you let the person who booked the job know ASAP.
7. If you are a subcontracted owner driver, do not communicate your own business details or any issues related to the job with the customer unless advised to do so by the other member.
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Well, it appears I may have to eat a small serving of my words this week. Why am I embarrassed, you might ask? Well, if you were paying attention you'll know that last week I published a post about how I was glad owner driver jobs were becoming more popular in order to offer some healthy competition to Royal Mail. I was saying I think it's a lesson for the Post Office not to get smug and to actually update their prices.Read the full article
Amrik Bains, a Coventry-based courier is celebrating having scooped a national industry award that recognises his achievements over the past twelve months. The courier from Stoke in east Coventry won the Owner Driver of the Year category at the Transport Awards 2015.Read the full article
That's right, it's your boy Steve, flying solo once again!
I know, I know – I've been imposing on Aunt Gertie a little too much lately. I'll be the first to admit it. It's hardly my fault, though. There's been so much to discuss lately on the technical side, only someone who actually works in the field could talk about it properly.Read the full article
Every good business owner knows that keeping the customer happy is their main priority – and there’s nothing that does that like a good laugh.Read the full article
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