Communication on Courier Exchange

The secret of a successful owner driver is the ability to communicate at all stages, and to be flexible to adapt to changes in various situations. Here are a few tips collected from fellow users on how and what to communicate:

1. If you are an owner driver subcontracting for another courier company, remember, you are working on behalf of that company and their reputation is in your hands. Companies will expect regular updates, especially about when the goods are collected and delivered.

2. Any additional charges must be mentioned and agreed upon prior to the job being completed.

3. If you have any questions, call the person who booked the job immediately.

4. Make sure that possible language barriers do not compromise success.

5. Let members know when the goods are on board/delivered. You can keep them updated easily using the mobile app’s ‘Your Booking’ feature.

6. It is also important that if there is a problem such as a breakdown, slow traffic or any other delay, you let the person who booked the job know ASAP.

7. If you are a subcontracted owner driver, do not communicate your own business details or any issues related to the job with the customer unless advised to do so by the other member.

Newsletter

Stay ‘in-the-loop’ with the latest news, products and services from Courier Exchange.

Similar stories

Royal Mail Offering Owner Driver Jobs

Hello, sweethearts!

Well, it appears I may have to eat a small serving of my words this week. Why am I embarrassed, you might ask? Well, if you were paying attention you'll know that last week I published a post about how I was glad owner driver jobs were becoming more popular in order to offer some healthy competition to Royal Mail. I was saying I think it's a lesson for the Post Office not to get smug and to actually update their prices.

Read the full article
LEAMINGTON SPA-BASED MAK COURIERS WINS TRANSPORT AWARD

A Leamington Spa-based business is celebrating having scooped a national industry award that recognises its achievements over the past twelve months. MAK Couriers, a local and nationwide same-day delivery specialist, won the Company of the Year category at the Transport Awards 2015, organised by Transport Exchange Group, which showcases the hard work and outstanding success that is taking place within the courier and haulage sectors.

Read the full article
The Low Down on MOT for Owner Drivers

Hi all!

That's right, it's me again – Steve the nephew, here for another round of courier-related shop talk.

Before we get down to business, though, I have to take a minute to thank all of you for the great reception my post from last week got. You lot really did make me feel special, and the more I guest-write here at Auntie Gertie's blog, the more I understand why she keeps going on and on about you guys being the best readership in the world.

Read the full article
Top Tips for Employing New Drivers

Hello, my dears!

I hope you're all well and continuing to enjoy this not very sunny, but rather mild spring we are having. And, of course, I hope you're ready for another romp through the wonderful world of courier driving, courtesy of yours truly!

Read the full article

Here to help

Talk to us! On the phone, online or in person… we’re here to help.