The secret of a successful owner driver is the ability to communicate at all stages, and to be flexible to adapt to changes in various situations. Here are a few tips collected from fellow users on how and what to communicate:
1. If you are an owner driver subcontracting for another courier company, remember, you are working on behalf of that company and their reputation is in your hands. Companies will expect regular updates, especially about when the goods are collected and delivered.
2. Any additional charges must be mentioned and agreed upon prior to the job being completed.
3. If you have any questions, call the person who booked the job immediately.
4. Make sure that possible language barriers do not compromise success.
5. Let members know when the goods are on board/delivered. You can keep them updated easily using the mobile app’s ‘Your Booking’ feature.
6. It is also important that if there is a problem such as a breakdown, slow traffic or any other delay, you let the person who booked the job know ASAP.
7. If you are a subcontracted owner driver, do not communicate your own business details or any issues related to the job with the customer unless advised to do so by the other member.
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Well, it appears I may have to eat a small serving of my words this week. Why am I embarrassed, you might ask? Well, if you were paying attention you'll know that last week I published a post about how I was glad owner driver jobs were becoming more popular in order to offer some healthy competition to Royal Mail. I was saying I think it's a lesson for the Post Office not to get smug and to actually update their prices.Read the full article
Not many sleeps left until Christmas now and I'm so excited I can barely contain myself! And because I know all (or at least some) of you will be in as festive a mood as I am, I thought I'd do a little throwback with my post for this week and go for a more light-hearted topic, like we used to have back in the day! It IS Christmas, after all – 'tis the season of merriment and cheer!Read the full article
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Steve here, wishing you a great start to 2018!
And it really does seem like it's going to be a good year – not least for those of us who do courier work. There are a lot of exciting and useful innovations coming through the pipeline and for my money most (if not all) of them are worth getting excited about. Perhaps the ones worth getting most excited about are the Transport Management Systems, or TMS.Read the full article
If you’re a self-employed courier driver, when it comes time to sell your trusty van and invest in a new one, don’t get conned by Internet fraudsters!Read the full article
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