Communication on Courier Exchange

The secret of a successful owner driver is the ability to communicate at all stages, and to be flexible to adapt to changes in various situations. Here are a few tips collected from fellow users on how and what to communicate:

1. If you are an owner driver subcontracting for another courier company, remember, you are working on behalf of that company and their reputation is in your hands. Companies will expect regular updates, especially about when the goods are collected and delivered.

2. Any additional charges must be mentioned and agreed upon prior to the job being completed.

3. If you have any questions, call the person who booked the job immediately.

4. Make sure that possible language barriers do not compromise success.

5. Let members know when the goods are on board/delivered. You can keep them updated easily using the mobile app’s ‘Your Booking’ feature.

6. It is also important that if there is a problem such as a breakdown, slow traffic or any other delay, you let the person who booked the job know ASAP.

7. If you are a subcontracted owner driver, do not communicate your own business details or any issues related to the job with the customer unless advised to do so by the other member.

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