Communication on Courier Exchange

The secret of a successful owner driver is the ability to communicate at all stages, and to be flexible to adapt to changes in various situations. Here are a few tips collected from fellow users on how and what to communicate:

1. If you are an owner driver subcontracting for another courier company, remember, you are working on behalf of that company and their reputation is in your hands. Companies will expect regular updates, especially about when the goods are collected and delivered.

2. Any additional charges must be mentioned and agreed upon prior to the job being completed.

3. If you have any questions, call the person who booked the job immediately.

4. Make sure that possible language barriers do not compromise success.

5. Let members know when the goods are on board/delivered. You can keep them updated easily using the mobile app’s ‘Your Booking’ feature.

6. It is also important that if there is a problem such as a breakdown, slow traffic or any other delay, you let the person who booked the job know ASAP.

7. If you are a subcontracted owner driver, do not communicate your own business details or any issues related to the job with the customer unless advised to do so by the other member.

Newsletter

Stay ‘in-the-loop’ with the latest news, products and services from Courier Exchange.

Similar stories

Royal Mail Offering Owner Driver Jobs

Hello, sweethearts!

Well, it appears I may have to eat a small serving of my words this week. Why am I embarrassed, you might ask? Well, if you were paying attention you'll know that last week I published a post about how I was glad owner driver jobs were becoming more popular in order to offer some healthy competition to Royal Mail. I was saying I think it's a lesson for the Post Office not to get smug and to actually update their prices.

Read the full article
Courier Work and the New Phone Laws

Hello, all! Steven here.

How's everyone doing this week? Well, I hope. I'm quite excited myself – we are now officially in the countdown to peak season for courier work, and while there's bound to be plenty of hard work ahead (as you all will probably be well aware) it's also going to be well worth it. After all, who doesn't like a bit of extra cash in their pocket to spend at Christmas?

Read the full article

As I sit down to write this post, I have mixed feelings. I'm surprised, a little embarrassed, but also a little amused. Why? You're about to find out!

Read the full article

The Transport Awards, now in its twelfth year, has again showcased the major success and best practise that is taking place within the freight industry at its annual awards ceremony. Organised by Transport Exchange Group, operator of the largest and fastest-growing freight exchanges within the UK, the event celebrated the greatest achievements amongst almost 3,000 courier and haulage member businesses over the past year.

Read the full article

Here to help

Talk to us! On the phone, online or in person… we’re here to help.