Communication on Courier Exchange

The secret of a successful owner driver is the ability to communicate at all stages, and to be flexible to adapt to changes in various situations. Here are a few tips collected from fellow users on how and what to communicate:

1. If you are an owner driver subcontracting for another courier company, remember, you are working on behalf of that company and their reputation is in your hands. Companies will expect regular updates, especially about when the goods are collected and delivered.

2. Any additional charges must be mentioned and agreed upon prior to the job being completed.

3. If you have any questions, call the person who booked the job immediately.

4. Make sure that possible language barriers do not compromise success.

5. Let members know when the goods are on board/delivered. You can keep them updated easily using the mobile app’s ‘Your Booking’ feature.

6. It is also important that if there is a problem such as a breakdown, slow traffic or any other delay, you let the person who booked the job know ASAP.

7. If you are a subcontracted owner driver, do not communicate your own business details or any issues related to the job with the customer unless advised to do so by the other member.

Newsletter

Stay ‘in-the-loop’ with the latest news, products and services from Courier Exchange.

Similar stories

Royal Mail Offering Owner Driver Jobs

Hello, sweethearts!

Well, it appears I may have to eat a small serving of my words this week. Why am I embarrassed, you might ask? Well, if you were paying attention you'll know that last week I published a post about how I was glad owner driver jobs were becoming more popular in order to offer some healthy competition to Royal Mail. I was saying I think it's a lesson for the Post Office not to get smug and to actually update their prices.

Read the full article
Owner Driver Tips Finding Cheaper Fuel

Hello, my dears

Well that first post of the month certainly is the gift that keeps on giving, isn't it? And to think that at first, I was reluctant to do it! But it went over really well with you lot, and not only did it inspire me to share another useful bit of information last week, it got enough of a response to warrant a follow-up.

Read the full article

The member businesses who join our Exchange platforms report rising profits and falling costs. AE Hancock Ltd of Stockport is a typical example of the sort of business expansion many users experience with us.

Read the full article
Abax and Courier Exchange

If you manage a small fleet, then you’ve probably invested in a telematics solution. Telematics gives you several key benefits, but the main one would be giving customers full visibility of your fleet. This helps both parties to better manage risks and control unforeseen costs.

Read the full article

Here to help

Talk to us! On the phone, online or in person… we’re here to help.