Rising demand for freight capacity has contributed to consistent record growth for the Transport Exchange Group. With driver shortages and fluctuating seasonal peaks piling pressure on the UK’s logistics infrastructure, the company has seen the number of loads expand exponentially.
Couriers, owner driver operators, hauliers, freight forwarders and logistics providers are now looking to the platform to help asset utilisation and maximise efficiency. These factors have seen the membership of Courier Exchange grow to nearly 6,000, creating a virtual fleet in excess of 44,000 vehicles collectively.
Through the platform, members are connecting with other like-minded businesses to make the best use of available resources and increase capacity during peak trading periods, maximising and expanding operational capabilities where required. This improved collaboration is enabling both owner drivers and fleet operators to reduce empty running to a significantly lower figure than the current national average of 30%.
The value of the Exchange can be further highlighted by the engagement and feedback rates, with 97% per cent of members active on the trading platform every day and an overall job satisfaction rating of over 99.1%. Moreover, with over a third of all transactions having feedback ratings, users are benefiting from a comprehensive measure of fellow member performance.
Director of Transport Exchange Group, Lyall Cresswell commented: “These latest figures reflect our successful and proven track record to tackle some of the most common and difficult challenges facing the road transport sector. Our members are able to identify, develop and maintain lasting relationships with partners, subcontractors and owner drivers to create trusted networks, which maximise and expand capabilities where required. This is helping to meet their business and operational needs, boosting efficiency and ultimately increasing profitability.”
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Well, it appears I may have to eat a small serving of my words this week. Why am I embarrassed, you might ask? Well, if you were paying attention you'll know that last week I published a post about how I was glad owner driver jobs were becoming more popular in order to offer some healthy competition to Royal Mail. I was saying I think it's a lesson for the Post Office not to get smug and to actually update their prices.Read the full article
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The art of customer service is one that must follow current trends and evolve to the methods of popular opinion. Although you may steadfastly believe that all unhappy clients deserve to have their concerns dealt with face-to-face your refusal to engage online will lead to immediate negative assumptions and your honourable intentions will mean nothing. So, in the words of the estimable Winston Churchill, “If you can’t beat ‘em, join ‘em.” (Perhaps not a direct quote per se, or is it, hmmmmm?).Read the full article
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