Getting More Business with the Personal Touch

Getting More Business with the Personal Touch

Looking for ways to turn freelance courier jobs into repeat business? Brush up on your personal skills and customer service, and play the loyalty card.

Customers today have more choice than ever before… and are often more confused than ever before. How can you help them choose to work with you rather than with your competition? You might assume that price is the answer. But what if there was another way to secure more freelance courier jobs without squeezing your profits?

We’ve created a short reminder list of customer service skills that might mean the difference between a one-off contract and a juicy source of repeat business.

Communication

If you master no other skill than this one, you still stand a good chance of succeeding. The personal touch has tremendous value when every transaction is carried out through faceless automation. A friendly email or even a phone call goes a long way to creating a happy client who might hire you again for future work.

Understanding & Flexibility

Nothing is more likely to put your customer off than the sense that their needs are second to your own. When you demonstrate a willingness to find solutions that will suit their circumstances, or even when you make any effort that brings a little flexibility to the terms of your contract, you will almost certainly find that those freelance courier jobs land in your inbox more than once.

Taking Responsibility

Things will go wrong occasionally, no matter how efficient and competent you are. One of the most effective tools for turning any of those freelance courier jobs that go wrong into a second chance is the apology. A sincere ‘sorry’ and an effort to put things right can have a hugely positive effect on your customer. Indeed, sometimes the way you deal with a problem makes it more likely that your contractor will come back to you than if everything had gone smoothly.

Feel Good Factor

There are many customer service skills that we’d recommend a driver develop, but these three basics will get you started on the right foot. The more you put these skills into practice, the less you’ll need to cut rates to outdo your competition. Customers are usually happy to pay that little bit more for the feel-good factor that great service can give them.

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