Looking for ways to turn freelance courier jobs into repeat business? Brush up on your personal skills and customer service, and play the loyalty card.
Customers today have more choice than ever before… and are often more confused than ever before. How can you help them choose to work with you rather than with your competition? You might assume that price is the answer. But what if there was another way to secure more freelance courier jobs without squeezing your profits?
We’ve created a short reminder list of customer service skills that might mean the difference between a one-off contract and a juicy source of repeat business.
If you master no other skill than this one, you still stand a good chance of succeeding. The personal touch has tremendous value when every transaction is carried out through faceless automation. A friendly email or even a phone call goes a long way to creating a happy client who might hire you again for future work.
Understanding & Flexibility
Nothing is more likely to put your customer off than the sense that their needs are second to your own. When you demonstrate a willingness to find solutions that will suit their circumstances, or even when you make any effort that brings a little flexibility to the terms of your contract, you will almost certainly find that those freelance courier jobs land in your inbox more than once.
Things will go wrong occasionally, no matter how efficient and competent you are. One of the most effective tools for turning any of those freelance courier jobs that go wrong into a second chance is the apology. A sincere ‘sorry’ and an effort to put things right can have a hugely positive effect on your customer. Indeed, sometimes the way you deal with a problem makes it more likely that your contractor will come back to you than if everything had gone smoothly.
Feel Good Factor
There are many customer service skills that we’d recommend a driver develop, but these three basics will get you started on the right foot. The more you put these skills into practice, the less you’ll need to cut rates to outdo your competition. Customers are usually happy to pay that little bit more for the feel-good factor that great service can give them.
Stay ‘in-the-loop’ with the latest news, products and services from Courier Exchange.
Well, it appears I may have to eat a small serving of my words this week. Why am I embarrassed, you might ask? Well, if you were paying attention you'll know that last week I published a post about how I was glad owner driver jobs were becoming more popular in order to offer some healthy competition to Royal Mail. I was saying I think it's a lesson for the Post Office not to get smug and to actually update their prices.Read the full article
With thousands of courier loads crisscrossing the country every day, many see the industry as a big environmental problem. However, as the FTA have shown, we are also the solution.Read the full article
If you’re a fleet manager organising a complicated rota with multiple drivers using multiple vehicles, the new Bosch app – Perfectly Keyless – could become integral to your fleet’s day-to-day routine.Read the full article
Our new infographic will show you how to reduce your inspection time so you can get back out on the road to complete your courier jobs.Read the full article
Talk to us! On the phone, online or in person… we’re here to help.