We know that faffing around with phone calls takes up valuable travelling time, especially when you have to pull over to legally pick up. Our app allows you to save time, let your drivers deliver their courier loads uninterrupted AND stay connected throughout the entire process. You can see where your drivers are and where they’re headed, all in real-time.
With this increased visibility, you’ll know immediately if there’s been a delay or if someone is going the wrong way, as well as what time you can expect a package to be delivered.The app also allows customers to see where your drivers are. This increases accurate tracking communication between client and business while cutting down on unnecessary phone calls about when a parcel will arrive. Your customers can simply log on, see for themselves and carry on with their day.
Silence really is golden – and so is a membership with CX!
If you want to know where your drivers and courier loads are at all times without having to make phone call after phone call (after phone call), consider a membership with CX. You can stay in touch without saying a word.
We believe that communication is key – and the CX platform makes it easier than ever. Our network is comprised of trusted professionals who have been thoroughly vetted and accredited. Once you join you’ll be able to connect with likeminded potential trading partners from all over the country.
We even offer a member-rates-member system in which real drivers and companies provide real feedback about each other. You’ll know exactly who you’re working with and what others thought about conducting business with them. A membership with CX takes the risk out of dealing with new trading partners.
Our communication is commendable – and can help your business grow like never before. Want to get in on the conversation? Join us today!
Our state-of-the-art Smartphone app will keep you connected to the CX platform on the go. You’ll be able to update your availability status and send or collect Proof of Delivery with the touch of a button. Communicating and keeping in touch have never been so easy – and so mobile.
When you’re dealing with multiple sub-contractors and companies, we know the administration side of operations can get a bit confusing. Our 2-Way diary simplifies this often-sticky situation, making reporting order books and balances a snap. Working with a customer who’s not a part of the Exchange? Not a problem – invoices can be raised quickly for both members and non-members.
Stay ‘in-the-loop’ with the latest news, products and services from Courier Exchange.
Well, it appears I may have to eat a small serving of my words this week. Why am I embarrassed, you might ask? Well, if you were paying attention you'll know that last week I published a post about how I was glad owner driver jobs were becoming more popular in order to offer some healthy competition to Royal Mail. I was saying I think it's a lesson for the Post Office not to get smug and to actually update their prices.Read the full article
Those of us who earn a living from self employed courier jobs need, by definition of the term, to be all things to all people – at least within the context of our own business. One of the most vital components of succeeding in the crowded delivery space is consistency. Consistency of service, of course. But consistency of work, most definitely.Read the full article
The first quarter of a new year is always a time to reflect on the challenges and achievements of the previous twelve months. It’s not just about giving yourself a pat on the back, though, it’s also a way of checking that you’re on track towards new goals and bigger and better challenges.Read the full article
The art of customer service is one that must follow current trends and evolve to the methods of popular opinion. Although you may steadfastly believe that all unhappy clients deserve to have their concerns dealt with face-to-face your refusal to engage online will lead to immediate negative assumptions and your honourable intentions will mean nothing. So, in the words of the estimable Winston Churchill, “If you can’t beat ‘em, join ‘em.” (Perhaps not a direct quote per se, or is it, hmmmmm?).Read the full article
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