‘Non-standard’ Vehicles Rule Update

In order to maintain the professional standards that are expected on the Exchange, we would like to remind our owner drivers and fleet managers about the rules concerning the use of passenger cars and other ‘non-standard’ vehicles when undertaking work between member businesses which were updated a few years ago (this update does not affect car-derived vans).

1. As per the existing guidelines, the vehicles used by owner drivers for Exchange work should be fully insured including relevant hire and reward policy and should be clean, presentable and properly maintained. Generally speaking we, Transport Exchange Group, expect members to use a recognised commercial road transport lorry or van for Exchange work (this includes car-derived vans). If you intend to use anything which we classify as a ‘non-standard delivery vehicle’ for a job that has been sub-contracted to you as an owner driver or manager via the Exchange, then you must obtain written permission from the company for whom you are undertaking a delivery prior to pick-up.

A ‘non-standard delivery vehicle’ includes (but is not limited to) the following:

•         Any un-liveried passenger car/MPV/4X4

•         Coach / mini-bus

•         Any other type of converted vehicle that has not been specifically converted for use in the road transport industry

We are asking our members to use common sense when sending in a vehicle on behalf of another member.  If it is not a standard courier van or truck that is being used then it is very likely that it will fall into the non-standard delivery vehicle category and therefore require permission from the member that has sub-contracted the job to the owner driver or manager as to whether it is suitable or not.

2. As of the 1st June 2014 we will no longer be accepting new subscriptions from those businesses that have only a non-liveried car in their fleet or on their insurance policy documents.

Should any member arrive at the pick-up point in a non-standard delivery vehicle, without gaining permission in writing PRIOR to pick-up, then we reserve the right to suspend their membership if a formal complaint is lodged by the sub-contracting member. We would like to draw your attention to a recent development in the Exchange which allows sub-contracting members to allocate a received booking to one of their company vehicles, this should help the transparency and confidence between members.

If you have any questions or comments regarding this update, please submit a support ticket so that we can manage your responses and act accordingly.  We will not respond directly to any forum topics on this subject.

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