Getting More Business with the Personal Touch

Looking for ways to turn freelance courier jobs into repeat business? Brush up on your personal skills and customer service, and play the loyalty card.

Customers today have more choice than ever before… and are often more confused than ever before. How can you help them choose to work with you rather than with your competition? You might assume that price is the answer. But what if there was another way to secure more freelance courier jobs without squeezing your profits?

We’ve created a short reminder list of customer service skills that might mean the difference between a one-off contract and a juicy source of repeat business.

Communication

If you master no other skill than this one, you still stand a good chance of succeeding. The personal touch has tremendous value when every transaction is carried out through faceless automation. A friendly email or even a phone call goes a long way to creating a happy client who might hire you again for future work.

Understanding & Flexibility

Nothing is more likely to put your customer off than the sense that their needs are second to your own. When you demonstrate a willingness to find solutions that will suit their circumstances, or even when you make any effort that brings a little flexibility to the terms of your contract, you will almost certainly find that those freelance courier jobs land in your inbox more than once.

Taking Responsibility

Things will go wrong occasionally, no matter how efficient and competent you are. One of the most effective tools for turning any of those freelance courier jobs that go wrong into a second chance is the apology. A sincere ‘sorry’ and an effort to put things right can have a hugely positive effect on your customer. Indeed, sometimes the way you deal with a problem makes it more likely that your contractor will come back to you than if everything had gone smoothly.

Feel Good Factor

There are many customer service skills that we’d recommend a driver develop, but these three basics will get you started on the right foot. The more you put these skills into practice, the less you’ll need to cut rates to outdo your competition. Customers are usually happy to pay that little bit more for the feel-good factor that great service can give them.

Delivery of semlor by Patrik Nygren is licensed under CC BY 4.0

Hello, my darlings!

As I sit down to write this post, I have mixed feelings. I’m surprised, a little embarrassed, but also a little amused. Why? You’re about to find out!

The thing is, in the time since I last posted on here, I’ve had a message from a reader who – among a lot of praise, which I’m really appreciative of and humbled by – pointed out a rather surprising fact. Apparently, in all the time I’ve been writing this blog, we’ve never once discussed the different types of courier driver jobs available for someone just starting out or wanting a career change!

Can you believe it? Four years of writing a blog where we discuss all things courier-related literally every week, and we still didn’t have such a basic and simple post as that! I’m guessing it’s because almost everyone who reads Gertie’s Cafe is already a courier driver, and doesn’t need this explained to them. But for the benefit of those just starting out, or who have stumbled across this blog because they’re curious about the world of delivery driving, let’s talk a little while about the different types of work available.

Different Types of Courier Driver Jobs

I assume many of those reading this article already know that, when starting out in the world of delivery, you can join a large company or become self-employed. But I would bet many of you didn’t know you could also specialise in certain types of jobs. You can, for example, become a technical courier driver, delivering technical products and helping install them once you get there; specialise in lifestyle and mail-order products; or be the ‘go-to’ person for international deliveries.

The length of the jobs available also tends to vary, with some lasting a full day, others demanding that you perform several deliveries on the same day – and some even going on overnight or for a longer period of time! It’s up to the individual driver to choose which of these they prefer and try to make sure their new job matches their preference – after posting this, I don’t want to hear any whining about how you don’t like the type of jobs you do! Are we clear, young ladies and gents?

Just teasing, my darlings – you know I adore you! Be here next month for the requisite dose of Christmas-y posts.

Until then, as ever, ta-ra!

Gertie
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