There are a few issues that have had more airtime recently than the impending implementation of CAZs (Clean Air Zones) as part of the strategy to reduce emissions in our UK cities. While there’s absolutely no doubt a more environmentally friendly approach to managing congested cities is urgently required, there are many who believe that charging to enter these zones will put huge pressure on the infrastructure.
If you’re a delivery driver no doubt you’ve been following the topic with interest, and you may already be aware that a growing number of local councils are rejecting the CAZ and coming up with their own alternatives to solving the problem. Following hot on the heels of Southampton, Nottingham and Derby, Cardiff Council is the latest to do so.
Back in January 2018, in a well-publicised case the organisation ClientEarth challenged the Welsh Government to reduce the levels of NO2 on Castle Street, in Cardiff, which were predicted to be higher than EU permitted levels by 2021. In a nutshell, the Government and ClientEarth came to an agreement and Cardiff Council was instructed to begin work on finding ways to begin reducing emissions levels immediately.
Finding a way…
Accordingly, Cardiff Council came up with a range of measures that they believed would tackle the issue in the fastest, most effective way. They include:
…without a CAZ
The Council says these measures will not only rectify the problem on Castle Street, but also across the entire city – negating the need for a CAZ. They’ve called for the Welsh Government to provide funding ASAP and have rejected the proposal for a CAZ in the city.
But not everyone’s happy
Even though the Council’s decision to reject the clean air zone will come as music to the ears of many a Welsh delivery driver, not everyone is happy – to put it mildly. Chair of charity organisation Healthy Air Cymru has come out very vocally to decry the rejection of a CAZ, saying that implementing these zones is recognised as “one of the most effective means of reducing transport emissions.” He went on to say that the people of the city are being poisoned and that the zone was vital to protect them from even more dangerous levels of pollution in the future.
CAZs: yay or nay?
If you’re an independent delivery driver or fleet manager in the courier industry, the side of the fence on which you stand on the CAZ issue is probably pretty clear. But there are also quite a few people who agree with the stance taken by Healthy Air Cymru. Feel free to let us know your thoughts, because our differences are what make the industry go around… Membership to the Courier Exchange gives you fingertip access to real-time load matching if you’re a delivery driver and an entire virtual workforce of drivers if you’re a fleet manager or freight forwarder. If you’re not already enjoying the benefits, get in touch and we’ll help you to become a part of the UK’s fastest growing and most trusted online exchange
The first quarter of a new year is always a time to reflect on the challenges and achievements of the previous twelve months. It’s not just about giving yourself a pat on the back, though, it’s also a way of checking that you’re on track towards new goals and bigger and better challenges.
Here at Courier Exchange we pride ourselves on meeting every new challenge with a solution, and making every solution the very best it can be for our members. We’re obviously doing something right because as the UK’s most trusted courier network, we’re at the forefront of technology and our member base is growing exponentially.
If you’re already a member of the Exchange you’ll know the effect that this online platform has on your bottom line, because you’re experiencing it for yourself. And if you’re working in the courier industry and you’re not yet a member, you’re running out of reasons why not
Something to Shout About
We’re massively proud of the stellar achievements Courier Exchange notched up in 2018, so pardon us for tooting our own horns but we thought we’d take the time and screen space to give a little shout outâ€¦to us.
2018: A Year of Firsts
In the tough and challenging year that was 2018, CX racked up a whole lot of firsts. Here are a few examples from our statistics collated over the twelve months.
Good, Better, Best
When you see those figures it’s certainly impressive, but bear in mind that for all those stats cited above, the magic milestones weren’t just passed, they were significantly exceeded. How did we do it? Simple.
Looking Forward, Always on the Move
We’re looking to make 2019 even better for our members so we can smash those stats again. If you’re in the delivery industry, becoming a member of the Courier Exchange just makes good sense. We help facilitate the growth of your business by offering real time load matching, professional management tools and connection to a vast network of industry professionals. Make 2019 your year too!
Those of us who earn a living from self employed courier jobs need, by definition of the term, to be all things to all people – at least within the context of our own business. One of the most vital components of succeeding in the crowded delivery space is consistency. Consistency of service, of course. But consistency of work, most definitely.
If your business model involves self employed courier jobs, you’ll need to chase the work leads yourself. So, what’s one of the most accessible, regular and growing sources of work these days? Fingers at the ready with your answer…yes, it’s online shopping.
Getting a Foot In
The number of people shopping online is increasing exponentially. It’s certainly changed the face of retail and whether that’s in a good way or not is an entirely different argument. But all those shoes, handbags, books, toys, furniture and electrical goods need to get from the retailer to the consumer, so the news is good for anyone in the delivery industry. It’s opened up a wealth of opportunities for those of us who take on self employed courier jobs. but in However to keep those jobs rolling in, you have to be able to offer the retailer what their customers want.
In research carried out by Royal Mail, along with free delivery, one of the definitive answers to the question “what do online shoppers want” is information. They are far more likely to shop with confidence with an assurance of when their goods are going to turn up on their doorstep and, even beyond that, 74% of them want updates on the progress and to be able to see for themselves exactly where their delivery is at any given time.
It’s a compelling statistic, so if you want to take on self employed courier jobs with a retailer, unless you can offer their customers an easy way of tracking their parcel, you’ll be behind the eight-ball from the get-go. In fact, so far behind you may as well go hide in the pocket.
With the many and varied Smartphone apps available today it’s a relatively simple matter to integrate a tracking system into your daily operations. A small investment in tech and learning will make a huge difference to the level of service you can offer a retailer. So make sure you shout about it when you’re bidding for a job.
Delivery options are also important and online shoppers now expect to be able to choose a same day or next day delivery if they wish. The Royal Mail’s study shows that up to a third of online shoppers choose an express option and are willing to pay for it.
As a self employed courier, jobs can be costed to integrate this service and, if you’re able to offer express delivery times (and can show you’re reliable) you’re far more likely to win a regular contract with a retailer to deliver their online goods. In return for your hard work and diligence you’ll be able to charge a premium rate for the service.
P.S I Don’t Love You
A happy little side note to the burgeoning online shopping industry is that there’s a whole other side to it: returns. Many retailers are having to offer a free returns service if the customer isn’t happy with the goods – so who do you think is going to be picking it back up and returning it to the warehouse? You are. And you’re going to be paid to do it.
If you’re looking to expand your reach and get more work, becoming a part of the Courier Exchange is one of the easiest ways to make new networks and nurture existing ones. You’ll also be able to get the benefits of knowledge from your peers working in the industry. If you’re not a member, it’s time to ask yourself why!
In our world of never-ending stressors and constant day-to-day challenges staying calm behind the wheel does not seem like it should be a top priority. However if the highways, byways and inner-city roadways happen to be your workplace keeping your cool while on the job can be a matter of life or death to both you and the occupants of the vehicles all around you.
Let’s face it, humans do not have the best track-record of being ‘nice’ to each other and there is certainly something about operating a vehicle that can bring out the absolute worst in people. So when getting from A to B is literally ‘your job’ your priority at the end of the day needs to be remaining calm and driving on.
Whether you are a long-haul truck driver or a self employed courier chances are we’ve all encountered some form of road rage on an almost daily basis during our years behind the wheel. The most common forms are generally aggressive manoeuvring and speeding, although in recent years the level of actual violence originating from road rage incidents has increased. So, given that we cannot control other people’s behaviour our power lies in the way we respond to it.
A few tips on becoming, and maintaining, a zen-like state while on the road can vary according to the situation.
It’s all about You
On the flip-side it is fair to say that the drivers most likely to experience road rage are those who spend the most time on it. It is worth remembering that our actions represent a larger cause.
If your vehicle has your employer’s name emblazoned all over it you are a walking talking, and driving representative of that company. More importantly a self employed courier or driver puts his reputation on the line every time he gets behind the wheel. The success or failure of your business is at stake so staying calm is more important than ever.
These are a few ways to give yourself the best chance.
Fundamentally, we all know that driving as a self employed courier or a truck driver will always be a job that comes with frustrations and requires nerves of steel. Remember why you do this job and all the good reasons that it keeps you behind the wheel. It takes a particular set of skills to survive the road, have you got them?
Birmingham is developing plans to introduce a Clean Air Zone by 2020. How will this affect courier work across the city? The Council wants to find out.
Like many cities getting to grips with the problem of pollution, Birmingham is reaching the final stages of planning its Clean Air Zone. To meet Government rules, the zone has to be in place by 2020.
The public will get to have their say on the plans by the end of the summer. However, this national hub really relies on courier work, haulage and logistics both practically and economically. This is why the Council has been working in collaboration with the logistics industry. They want to figure out how to make changes without negatively impacting this important industry.
The City Council has suggested that all roads inside the A4540 Middleway ring road be part of the new Clean Air Zone. Vehicles that could be charged include:
Vehicles with ‘clean’ engines won’t have to pay. Birmingham City Council is under orders from the Government to meet legal air quality limits and it is just one of many regional centres working towards these targets.
Impact on the Industry
It’s well known that the haulage industrial is economically important to Birmingham and the City Council are certainly aware of this. They have been in consultation with a variety of bodies, including ACFO, to discuss how their plans could positively or negatively affect businesses. They also are interested in what local businesses might need to help them comply with the changes. For example, Government funding to make the switch to cleaner fleets.
It‘s great that the Council are having these consultations before plans are finalised as it means that the opinions and expertise of industry insiders will be taken into consideration. The final scheme will be as positive for the future of courier work as possible.
Everyone in the industry knows that change is coming. The Government’s targets of cleaner air by 2020 mean that all of us, from self-employed couriers to fleet managers, need to make sure that our long-term plans for fleet development include ways to meet emissions standards.
Some of the most high-tech inventions of our time seem like they could almost have come straight out of a science fiction film…I mean, autonomous vehicles? Delivery robots? It all seems so unreal, but it’s 100% true. Sometimes reality truly IS stranger than fiction.
The future is now – and it’s all self-driven, baby. At the 2018 Futuristic Logistics Seminar, held at the Hallam Conference Centre in London, Triangle Management gave a glimpse into the latest technologies that are moulding the delivery industry into something the world has never seen before. This article from Post&Parcel will give you the full scoop on the recent developments of the software and hardware the logistics world may be implementing in the near future.
From autonomous vehicles to pavement-level robots, here are some almost unbelievable inventions that are bringing haulage into the 22nd century.
Pavement-Level Delivery Robots
Robots, drones and eBikes, oh my! What do you think about these futuristic logistics? Do you think they’ll improve the courier business – or are robots going to become sentient and overpower mankind if we’re not careful?
Every good business owner knows that keeping the customer happy is their main priority – and there’s nothing that does that like a good laugh.
Customer service is an essential part of running a successful courier driving business – if you had no one buying your services, neither your vehicles nor your operation would get anywhere.
If you pride yourself on going above and beyond for your clients, and you are always looking for customer-approved trends to try out on your own client base, you might be interested in the latest craze. Comedy.
DPD Group composed The Laws of Delivery, a humour-infused mini video series about their clients’ greatest woes. With laws ranging from ‘It’s Never the Right Time’ to ‘It Always Takes Longer Than You Think,’ these clips contain no dialogue and are an average of 20 seconds long (nothing too taxing for short attention spans). My personal favourite, ‘There’s Never Enough Time to Drop Off Your Parcel,’ shows a man glancing forlornly at a parcel by his door every time he leaves his home. There’s never a good time to take the parcel to the post office.
By using humour and scenarios that most people relate to, DPD Group demonstrates to their customers that they are aware of their needs. They’re using humour and empathy to sell their services – why doesn’t the customer avoid the hassle of the post office and drop their parcel off at one of DPD’s many convenient locations instead?
Take a leaf from their book and consider trying unusual ways to market your customer service skills – DPD has stumbled on the perfect mix of entertainment, comedy and information.
Laughter is the Best Medicine
Today’s customer is looking for a company that’s able to present its human side – after all, no one wants to do business with a robot. The easiest way to show your humanity is by cracking a joke or two. Play around with your written material. It doesn’t have to be stuffy and boring, and you can even branch out to visual and audio content as well. Make it conversational, personable and funny to read – but most of all, make it your own.
Try these tips to make your business more relatable to customers – nothing brings people together like laughter.
Often it’s the small steps that we take that are the key to realising big ambitions. But if you don’t believe me, then just ask Andrew Hough, an Aberdeen-based owner operator, who joined Courier Exchange in August last year.
Andrew Hough, founder of Aberdeen Light Haulage
When Hough, a retired public servant, founded Aberdeen Light Haulage in May last year, he took a conscious decision to grow his business gradually, and he says that Courier Exchange’s safe and secure trading platform has really helped him to find his feet. But it wasn’t always that way. He has vivid memories of the difficulties he faced before he became a member.
Hough recounts, “I have always loved logistics and I spent many happy years in Manchester working for a large Haulier in Trafford Park before I began my career in local government. When I left Aberdeen City Council last year, I decided to start my own dispatch company. But a lot had changed since I last drove for a living. I bought a small van – a 1.8 litre Ford Transit Connect – but found the courier same day drop-off landscape to be crowded and at times cut-throat. Sure – there was no shortage of work, but the marketplace seemed to be dominated by large consumer delivery companies, which were paying very little. To cover my overheads and support my wife, the money they were offering simply wasn’t enough.”
But perhaps most importantly, Hough says CX taught him the value of “learning to walk before he could run”.
“The Exchange runs an Academy programme for those, like me, who aren’t new to the freight sector, but have been out of the game for a long time, or for people new to the industry. It teaches the basics from accepting a job to post-delivery reporting when you have completed one. I also invested quite a lot of time in familiarising myself with the CX Mobile App, which is the source of all my work helping me to regulate and dictate the pattern of my day. Laying these important foundations was vital before I decided to hit the roads.”
With the basics under his belt, Hough says that he has recorded “consistent and constant growth month on month” with CX now accounting for 95 per cent of all his work.
“Many of my core clients are in the Oil & Gas industry and the agricultural and fishing sectors. The beauty of the Exchange is that once you have built up a network of customers, it is reputation, and not name, that wins you the most profitable loads. Over the last nine months, I have worked hard to deliver a professional and timely service to every client that I have worked for, and this is reflected in the online feedback I’ve received. The CX feedback system is perhaps the most useful tool available to operators when they are subcontracting loads, as they ensure that drivers maintain services levels 24/7, 365 days a year.”
But the Exchange has also helped Hough to cultivate and nurture a brand new client base further afield too.
Says Hough, “CX has increased my earning opportunities tenfold and as a result the scale and scope of my work has widened considerably. While I operate in Scotland’s main cities, there is also increased demand for our services in Manchester, Birmingham and Southampton. The Exchange also generates a plentiful stream of backloads which more than covers my mileage home to Aberdeen.
Continues Hough, “Most of all though, the Exchange has given me the freedom to earn a good living on my terms, which allows me to spend more time in the garden and go on regular caravan holidays with my wife. That, for me, is the greatest benefit.”
With marathon season in full swing, anyone who has ever completed one will tell you that it is the last three miles – and not the first twenty-three – that really count. For Courier Exchange members on four wheels, who traverse one of the largest cities each day, it is the final mile of their journey that is often the most crucial.
In this highly competitive sector, delivering goods to the customer as quickly and as efficiently as possible is often what separates a good logistics provider from a great one. But, in this very crowded market place, how do you deliver industry-leading last-mile logistics if you are a small or small to medium sized operator, and at the same time, compete on a level playing field with the largest courier firms?
It was a question that Sunny Mistry, the Managing Director of En-Route Logistics – a Leicestershire-based same day courier firm, would ask himself time and time again, until he found Courier Exchange.
Explains Mistry, who uses the Exchange’s virtual fleet and his specialist, privately owned vehicles to provide final mile delivery services to many of the UK metropolitan centres, says, “Before we joined CX, we found that competing with established players in the last mile logistics field was virtually impossible. They had all the trump cards – large, diverse and modern fleets from which they were able to provide a speed of service that we simply were unable to match.
He continues, “However, CX transformed our last mile delivery capability in one swoop. How? Because it has opened up new doors to my company. Since joining in January, 2017, we have been able to network with a wide range of logistics providers and can now cover any delivery for our customers – whatever the location – always ensuring same day delivery and receipt of the goods within a thirty minute to one-hour time slot. The real-time agility that the platform affords, is further strengthened by the vast pool of skilled couriers belonging to the platform, who receive a rating for each job. In my experience, this added layer of compliance ensues that pretty much all of the jobs we give to subcontractors are performed to an excellent standard.”
Mistry, who set up the company four and half years ago and says he uses Courier Exchange around 40 per cent of the time, accepts 300 jobs from CX each year, and posts loads too. He says that its modern and mixed virtual fleets is what sets it apart.
“To be successful in last mile logistics you need to be prepared and able to carry a range of different sized goods at very short notice. Some jobs require an enhanced level of security clearance which the average fleet might not possess, others need a specialist-type category of van or small truck, which not every fleet – large or small – has. Therefore, to have access to a highly eclectic fleet and a pool of skilled and experienced freelancers at the touch of a button, has helped move my business to the next level.”
North of the border, Dode Fraser, the owner of Pronto Despatch, and one of Courier Exchange’s longest serving members, agrees that the platform has transformed its final mile capability potential.
Says Fraser, whose company is based in north-east Scotland. “We’ve always known that we had the skillset to service national accounts, but not the scale. Our past ambitions were always thwarted by the size of our permanent fleet which totals just ten vehicles. But CX solved our issue instantly by providing us with access to its virtual fleet of 42,000 vehicles. In short, the CX platform has turned us from a regional operator to a national one, meaning we can serve last mile requirements in most UK cities.”
In 2017, Pronto Despatch posted over six and half thousands loads on the Exchange, many of which were last mile logistics jobs fuelled by the dramatic growth of e-retail and B2B growth.
Fraser explains, “Our business used to be focused on Scotland’s major population centres, but now, thanks to the CX virtual fleet, we have the real-time ability to deliver to any city in the UK and the dexterity to arrange pick-up in an hour. I would estimate that 75 per cent of business is covered via the Exchange, and takes place in southern and central half of the UK.”
While CX has helped Pronto Despatch to get maximum value from its large and diverse virtual fleet, the platform also provides an excellent living to many thousands of highly-skilled and compliant owner operators – freelancers like Mark Clutterbrook – who compete for the 3,500 jobs posted each day by logistics providers. So how is Clutterbrook, and thousands of others like him, utilising CX to thrive in the final mile delivery operating landscape?
Clutterbook, who is based in Southampton, explains, “For an owner operator, like me, version (3.2) of the App has been utterly game changing as it has given me instant access to a transparent marketplace where I can win work. All I need to do is set my ‘status’ on the Mobile App to ‘green’. My real-time position is then flagged to all members notifying them that I am available to take a job. It is amazing to think that the technology, which fits into the palm of my hand, gives me exactly the same access to the marketplace as a transport manager working for a large 3PL or 4PL.”
But to flourish as a same day operator in the last mile logistics sector, technology that improves operational efficiency is most valued, and for Clutterbrook there are a few features which have been developed for the new App which stand out.
“The ‘on my way to pick up’ feature is a brilliant new addition as it negates the need for three-way phone communication between contractor, sub-contractor and customer. Once I tap the ‘on my way to pick up’ button, not only does it notify all parties that I have set off, it flags my position in real-time on the LAM so everyone involved in the transaction can monitor my location. This new functionality, really comes into its own on last mile runs where getting the goods to market on time is key.”
Clutterbrook also believes that the new electronic Proof of Delivery (POD) and the new invoicing feature, which allows him to send invoices while out and about, has improved output and his general effectiveness.
“This new technology allows me to scan the paper copy of the signed delivery note and email it directly to the customer. Not only is it saving an hour each day, which will enable me to be on the road for longer, but it will prevent disputes, and will reduce my stationery costs, which is a huge benefit for a small business.”
Clutterbrook continues, “Every month, I probably spend at least ten hours creating, filing and sending invoices and PODS to my clients. It is not something that I can avoid or put off if I want to get paid. Now, however, thanks to the ready-made professional template, I can just email them to the client in one click. This means I can allocate more time to winning new business.”
Just as well – as the London Ultra-Low Emission Zone (April, 2019) and creation of nine Clean Air Zones (CAZs) in Birmingham, Derby, Leeds, Nottingham, Southampton (January, 1, 2020), and four in Scotland (all zones operational by 2020), are likely to impact on small to medium sized operators unable to meet Euro-6 standards.
It is not something that Dode Fraser, the Managing Director of Pronto Despatch has to worry about. He has re-invested some of the profits from Courier Exchange into upgrading all the vehicles in his fleet to Euro-6 requirements, but he is concerned for smaller operators and local traders who might also be adversely affected by the Low Emissions Zone (LEZ) charge. He believes, however, that collaborative logistics is one of a raft of measures that the freight sector could employ to lower LEZ taxes for owner operators.
“If the government and industry builds large consolidation and distribution centres on the fringes of LEZs in Glasgow, Aberdeen, Dundee and Edinburgh in the future, it ought to be possible, through an Exchange, for non-compliant vehicles to connect with Euro-6/VI vehicles, and for those vans or trucks to transport goods for the last mile of the journey. With the transition from Euro 6/VI vehicles to zero emission ones likely to take much longer, it would probably be worth investing in high-tech cross-docking infrastructure.”
But all in good time. As they say – it’s a marathon, not a sprint after all…
To many reading this article, a run-of-the-mill laundry consignment may seem as insignificant as it is unremarkable. But, not for David Fegent, and his family. For them it represents a life-changing milestone, and one that remains etched in their collective memory banks. For this dry-cleaning run – which David transported from Cheltenham to an address in Aylesbury four years ago, was his first as a Courier Exchange member. And since then David and his son, Gavin, who owns Ariska Ltd., haven’t looked back – and all because of CX.
David, who is based in the Wiltshire town of Royal Wootton Bassett, says, “We owe everything to Courier Exchange. It has transformed our working lives. Four years ago, I was working for a large same-day delivery operator and struggling to make ends-meet. My son was working in a supermarket. We’d heard about Courier Exchange from other drivers who’d discovered the platform and told us that they had dramatically increased their revenue streams though the Exchange. We thought it wouldn’t hurt to contact CX. Following the call, which seemed to confirm the positive feedback we had gathered from members, we decided to take a leap of faith. Looking back, we’re very glad we did so.
Continues David, “We bought a year’s membership. As our finances were quite stretched at the time, it was quite a big outlay for us, and I still had doubts that the membership package we had bought would pay for itself. How wrong I was! Within a month, we had doubled our gross monthly earnings and, astonishingly, we’d achieved this milestone using only one van. From then on we recognised the Exchange’s rich potential, or perhaps the opposite is true – it was a case of the Exchange recognising our potential and helping us to realise it.”
CX: How CX helped Ariska Ltd. to transform itself…
So what is the secret of Ariska Ltd’s success? “The CX technology platform has really helped us,” says David, “The Live Availability Map (LAM) has been invaluable because it enables large logistic operators and freight forwarders, who want to work with us to track the real-time position of our vehicles 24/7, and call whenever they need to sub-contract a load.”
David and his son, Gavin, make the most of the LAM by switching on the tracking facility on the Mobile App, to advertise their availability in real time.
David continues, “In the early days, the Mobile App helped us to win loads. By simply keying in when we were available, when we were busy and, most importantly, our destination, logistics providers saw that we were nearby and began calling us and offering us work. To this day, several of our clients in the north of England and in Scotland follow our position in real-time and whenever we are in their neck of the woods, more often than not, they’ll call us to ask us if we are free to take a backload south of the border.”
CX: providing members with a safe trading environment…
David also believes that the creation of a secure trading platform was instrumental in helping him and his son put the business on a firm financial footing right from the start.
Explains David, “Courier Exchange recognises and instils in all its members that hard work and excellent customer service are the two most appreciated attributes. For instance, we have never had to advertise, to build a website or to order business cards. Instead, CX members recognise that the most powerful form of self-marketing is the reputation that you build from your actions. So receiving positive feedback from your peers on a consistent basis is the best way to win well paid work from quality contractors.”