In our series of ‘Life in the Day’ pieces, Andrei Vinturachi tells James Gordon how CX helped him to build a successful same-day delivery business from scratch.
I get up every morning at 4 am. I have a quick shower, grab a strong coffee and turn on my mobile phone or laptop, before jumping into my van.
I love logistics. Ever since I came to the UK five years ago, I’ve been trying to work as a courier. I worked for several companies but the money wasn’t enough to support my family and keep a roof over our heads.
“Courier Exchange changed my life”
But then one day my life changed, or rather Courier Exchange changed my life. To tell the truth I didn’t know anything about how freight exchange platforms worked before I joined CX. I had no idea that an app on my phone could give me access to thousands of loads each day, nor did I realise that that same app could find me return journeys, ensuring my van was always full.
I signed up two years ago and since then my business, Fast Courier AODA Ltd., has really flourished thanks to CX. I now own four vehicles, three drivers working for me and several contracts – all of them secured through CX.
When I came to the UK five years ago and worked for a local butcher on minimum wage, I never thought any of this would be possible. But, with CX helping me to thrive as my own boss, we’re now able to buy our first home in the UK, and build the one we always meant to, but couldn’t quite afford in Romania.
But back to job in hand. Today, and every weekday, we deliver luxury cakes and cookies to coffee shops, cafes, patisseries and restaurants in central London, Hertfordshire and Buckinghamshire.
We start the day by meeting at the distribution centre at 5 am on the outskirts of Luton, where we are based, and finish the cake run at around 11 am. But at 5 am, before any of us have left our houses, each one of us will turn on the CX App. As we already know the last drop-off point on the cake run, we’ll click the ‘future journeys’ tab. This means that as well as being able to track each of my drivers’ real-time locations throughout the morning, logistics companies wanting to use us, know exactly where my drivers be at 11 am when they finish the cake delivery round. Usually, thanks to CX, we’ve arranged our afternoon jobs before we’ve even completed our morning deliveries.
At 11.30am, I head for home where I’ll win more loads for my team. I’m able to do this because I never lose sight of their movements. Why? Because, before each driver sets off, he clicks the ‘on my way to pick up’ button on the CX App, which means that the customer can track his movements, and so can I. Therefore, if a driver does have an issue, he can call me on his hands-free set and I can talk to the customer on his behalf. I know from feedback that clients really like to be kept in the picture, and with the live tracking feature, we can contact them almost instantly, which is always goes down well.
At home, I check the progress of my drivers, update their future journey tabs, and then call my contacts on the Exchange, who I have built up over the last two years.
From talking to one of them, I secure another load for my cousin, and as I finish the call, my smartphone dings. It invites me to quote on another load. I do and win. I then ring my second driver and a few minutes later he has received all the delivery details on his phone.
Now that each driver has three loads, which places us at full capacity, we breathe a sigh of relief. I decide it’s a good time to tell everyone that not only did we receive great feedback today, but we were given a box of cakes to share.
For us, of course, it’s the feedback that counts, as that is the key to winning even more loads in the future. However, it’s always good to receive a pat in the back – especially in the form of cakes. One thing’s for sure – I know that I’ll be a very popular dad with my two daughters this evening.