Formed in 1992 by construction engineer Dode Fraser following a motorcycle accident, Pronto Despatch has continued to go from strength to strength thanks to becoming a member of the Courier Exchange 10 years ago.
Initially operating as a motorcycle courier business, the company quickly recognised that if they were to expand, they to expand their vehicle fleet. As a result, Dode swapped his 2 wheels for 4. Being a member of CX enables him to serve both the UK and Europe via the 2000 plus CX member companies, and although based in Inverness, the company operates on the mantra of ‘Never Say No’ – an ethos which has carried the business forward. However it was joining CX at the beginning of the new millennium that marked the beginning of a new era for Dode and his team.
CX has grown to become the UK’s largest trading hub for the same day courier and express freight industries, and has helped Pronto Despatch develop important contacts with other businesses.
Pronto Despatch’s business is incredibly versatile, and the company has the ability to deliver anything from parts for an oil tanker in Northern Spain, to three suitcases of Christmas presents for an elderly lady. Indeed its customer base, which is a mix of national and regional businesses, reflects this.
The company prides itself on its ability to deliver in every sense of the word, and regardless of the nature of the task, all customers have come to recognise Pronto Despatch as providing exceptional levels of service. Dode Fraser commented: “The CX has been instrumental in creating what my business has become today.”
“When I first launched the business I never envisaged Pronto Despatch as being a national courier company. I knew we had the potential of servicing national accounts, but the mechanism to achieve this simply did not exist.”
The CX has been instrumental in creating what my business has become today.
“We were a member company of the National Courier Association which provided us with some capacity via their member companies, but this was extremely limited and largely ineffective. The CX was the first exchange which worked and it was like a breath of fresh air.
“As far as I am concerned we have at our disposal a fleet of 8000 vehicles, which enables me to accept almost any job, and find a vehicle that suits me, whilst at the same time having peace of mind knowing that it will be a job well done.”
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