How CX can help you improve communications

We know that faffing around with phone calls takes up valuable travelling time, especially when you have to pull over to legally pick up. Our app allows you to save time, let your drivers deliver their courier loads uninterrupted AND stay connected throughout the entire process. You can see where your drivers are and where they’re headed, all in real-time.

With this increased visibility, you’ll know immediately if there’s been a delay or if someone is going the wrong way, as well as what time you can expect a package to be delivered.The app also allows customers to see where your drivers are. This increases accurate tracking communication between client and business while cutting down on unnecessary phone calls about when a parcel will arrive. Your customers can simply log on, see for themselves and carry on with their day.

Silence really is golden – and so is a membership with CX!


Key benefits


How can I make my courier service more efficient?


Are you looking for comms solutions for your delivery work?

If you want to know where your drivers and courier loads are at all times without having to make phone call after phone call (after phone call), consider a membership with CX. You can stay in touch without saying a word.

It’s all about communication

We believe that communication is key – and the CX platform makes it easier than ever. Our network is comprised of trusted professionals who have been thoroughly vetted and accredited. Once you join you’ll be able to connect with likeminded potential trading partners from all over the country.

We even offer a member-rates-member system in which real drivers and companies provide real feedback about each other. You’ll know exactly who you’re working with and what others thought about conducting business with them. A membership with CX takes the risk out of dealing with new trading partners.

Our communication is commendable – and can help your business grow like never before. Want to get in on the conversation? Join us today!


Unique features

Our state-of-the-art Smartphone app will keep you connected to the CX platform on the go. You’ll be able to update your availability status and send or collect Proof of Delivery with the touch of a button. Communicating and keeping in touch have never been so easy – and so mobile.

When you’re dealing with multiple sub-contractors and companies, we know the administration side of operations can get a bit confusing. Our 2-Way diary simplifies this often-sticky situation, making reporting order books and balances a snap. Working with a customer who’s not a part of the Exchange? Not a problem – invoices can be raised quickly for both members and non-members.

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Explore the ways that joining the largest freight exchange in Europe will take your business to the next level.

The Exchange is able to provide complete visibility and control for both in-house and sub-contractor fleets as it has longstanding agreements with leading telematics specialists. Data from many of the best-used vehicle tracking tools is combined through its freight exchange to create the first system-neutral telematics integration platform for the logistics and road transport sectors.

“The telematics marketplace remains incredibly fragmented, so while adoption is now much more widespread, many disparate systems have no means of communicating to each other,” explains Transport Exchange Group’s Head of Business Development, Simon Bunegar. “We have the ability to integrate tracking data from virtually any system, so members of our freight exchange can not only have visibility of their own vehicles, but also those of their trading partners.”

Hauliers, freight forwarders and logistics providers can take advantage of private, public or hybrid exchanges, with the ability to see the location and status of vehicle, regardless of who is operating them (subject to security filters, of course). This provides increased confidence when committing customer loads to other members of the Haulage Exchange, improving asset utilisation, achieving operating efficiencies and, ultimately, increasing profitability.

The integration also enhances the value proposition for smaller fleets that previously failed to justify the cost of telematics. They can be part of an extensive virtual, fully-tracked fleet, making them more attractive to larger organisations that are looking for end-to-end visibility of their operations. Furthermore, the freight exchange also helps companies promote unused capacity to other members, minimising empty running and boosting revenues.

“We have developed a technology platform that is vendor neutral and capable of pulling together vehicle positioning and other useful data from various sources into a single, easy to use solution. This allows partners to share key operational information to help maximise fleet performance and provide added peace of mind, taking advantage of the value of visibility,” concludes Bunegar.

Rising demand for freight capacity has contributed to consistent record growth for the Transport Exchange Group. With driver shortages and fluctuating seasonal peaks piling pressure on the UK’s logistics infrastructure, the company has seen the number of loads expand exponentially.

Couriers, owner driver operators, hauliers, freight forwarders and logistics providers are now looking to the platform to help asset utilisation and maximise efficiency. These factors have seen the membership of Courier Exchange grow to nearly 6,000, creating a virtual fleet in excess of 44,000 vehicles collectively.

Through the platform, members are connecting with other like-minded businesses to make the best use of available resources and increase capacity during peak trading periods, maximising and expanding operational capabilities where required. This improved collaboration is enabling both owner drivers and fleet operators to reduce empty running to a significantly lower figure than the current national average of 30%.

The value of the Exchange can be further highlighted by the engagement and feedback rates, with 97% per cent of members active on the trading platform every day and an overall job satisfaction rating of over 99.1%. Moreover, with over a third of all transactions having feedback ratings, users are benefiting from a comprehensive measure of fellow member performance.

Director of Transport Exchange Group, Lyall Cresswell commented: “These latest figures reflect our successful and proven track record to tackle some of the most common and difficult challenges facing the road transport sector. Our members are able to identify, develop and maintain lasting relationships with partners, subcontractors and owner drivers to create trusted networks, which maximise and expand capabilities where required. This is helping to meet their business and operational needs, boosting efficiency and ultimately increasing profitability.”

In 2015, global software provider Causeway teamed up with the Transport Exchange Group to help members turn empty vehicle capacity into profit. Haulage and Courier Exchange members haven’t looked back since, taking advantage of live vehicle data using Causeway’s telematics software to promote empty vehicles and provide live load updates to trading partners.

The integration of Causeway’s advanced telematics solution with TEG’s freight trading platform allows registered operators to benefit from real-time locations and status information. This added visibility helps operators to fill available vehicle capacity, bid on jobs (including same day loads) and maximise return on assets.

Telematics-enabled couriers, hauliers, freight forwarders and logistics providers can advertise free capacity and generate load notifications based on accurate positioning data. Trading partners are able to use this added visibility to view the whereabouts and progress of their loads whilst in transit, to provide complete transparency and peace of mind of undertaken work – an aspect that is particularly important for same day loads.

Richard Brayshaw, Telematics Manager at Causeway commented: “This partnership will enable members of Haulage and Courier Exchange using our tracking technology to take advantage of an integrated supply chain solution. We can see the benefits it can deliver in terms of optimising fleet resources and boosting profitability by streamlining operational processes, increasing visibility of surplus capacity and improving business performance.”

Lyall Cresswell, Managing Director of Transport Exchange Group said: “We take a partnership approach with leading technology providers such as Causeway to integrate with complementary third-party systems and deliver added value. By accessing live operational data from vehicle tracking and transport management solutions, our members can gain operational insight that supports enhanced collaboration to maximise the efficiency and utilisation of their fleets.”

The Exchange, with its more than 6,000 users in the UK’s road transport sector, is integrated with Navman Wireless’ telematics solutions to help optimise members’ fleet performance and boost profitability. This joint effort allows hauliers, freight forwarders and couriers to eliminate empty running and wasted capacity through their vehicle tracking system.

Member businesses are able to utilise their vehicle tracking system to promote available capacity for haulage and courier loads and match precise locations. In addition, by taking advantage of the live tracking data integration, trading partners are able to view the whereabouts and progress of their haulage or courier loads whilst in transit, to provide added visibility and peace of mind.

The joint project with Navman Wireless was the first telematics integration with the Exchange that enabled freight operators to streamline their supply chain processes, by combining and better utilising complementary technology solutions.

Lyall Cresswell, Managing Director of Transport Exchange Group, commented: “We recognised the added value our freight exchanges could deliver to other fleet and transport systems, so the platform was developed with integration in mind. We are continually in discussions with a wide range of like-minded technology providers that operate within the logistics marketplace, such as Navman Wireless, to take advantage of the collaborative opportunities that arise.”

Peter Millichap, European Marketing Manager at Navman Wireless, added: “We are always looking to enhance the functionality of our vehicle tracking tools to help our customers overcome the operational challenges they face. Our solutions are proven to improve the productivity and efficiency of a fleet delivering haulage or courier loads, so it makes perfect sense to integrate with other industry-leading technology systems, such as Transport Exchange Group’s platforms, to provide additional value and boost performance.”

Courier Exchange’s freight trading platform has been around for close to 20 years, and by augmenting itself with added telematics, it’s been drawing in significant business. Thanks to a range of the best telematics partners, the platform can offer up-to-date and real-time tracking of packages and cargo throughout its network of drivers, and better yet, integrate existing telematics with its own service.

Ultimately, it’s about making courier work less luck-based. This is the key take-home that Blue Whale Logistics Ltd.’s John Adams felt when he was first introduced to the CX network.

“In the courier work industry, you hear people talking about how they got a nice long job, and then another one comes in collecting nearby and going in the same direction. That is the element of luck,” he said. “But if you are not fully utilising your fleet capacity, using vehicle tracking with the freight exchange platform is a much easier and a more reliable way to make sure you are in the right place at the right time.”

However, the benefits don’t just extend to the member businesses – there have been significant advantages for telematics partners, too.

“We have an excellent working relationship and through it we’ve both generated new business, for us and our customers,” said European Business Development Manager at Navman Wireless, John Merrill.

CX is paving the way for collaborative courier work and is seeing multiple companies, whether they’re members or big name partners, increase their profit margins and offer a better service to their customers.

With only a very small percentage of all grey-fleet drivers utilising telematics, there’s a huge number of businesses doing courier work in the UK that stand to benefit from Courier Exchange’s integrated freight trading platform.

Not only can it help you cut back on business expenses incurred during courier work, like fuel, vehicle wear and unnecessarily long journeys, but it can also aid in maximising profits, by making sure that vehicles are filled to capacity as often as possible.

For a great example of how a young, up-and-coming company can benefit, you only need to look to long-standing Exchange member, Today Team. Run by former pro-rugby player Jamie Boyd, the company has grown from a fledgling firm with just a handful of jobs, to one with a huge turnover and bustling business.

As Jamie expanded, he realised that he needed to not only keep better track of his vehicles, but also to maximise his vans’ usage. After joining the Exchange, the relationship went from strength to strength, and with the integration of TomTom Telematics’ WEBFLEET system Jamie was able to generate an excess of £40,000 profit in the space of two months.

“Other members can see the location and status of our vehicles in real-time, so we are continually receiving incoming job offers. This helps us fill available capacity and has created another revenue stream,” he said.

On top of that, he makes savings in time and money back at the HQ too: “Our admin requirements are reduced, because not only does the integration automatically update vehicle information, our partners also have live visibility of their loads, which cuts down on the number of calls we receive asking for updates.”

But don’t take Jamie’s word for it – or ours – give Courier Exchange’s freight trading telematics platform a try today and see just how much more efficient your courier work business could become with one of our finely tuned packages.

Much has been said over the past few years about the ongoing driver shortage issue that faces the road transport sector. The issue has been exacerbated by CPC training requirements and an increase in demand during peak periods, like Christmas. On occasion the problem has even made it into the mainstream press, with talk of empty shelves and understocked distribution centres across the country.

However, there have been few tangible solutions put forward to tackle the potential impact on capacity in the UK supply chain within a reasonable time frame, or that don’t require a fundamental change in the perception of the industry by would-be new drivers. Initiatives designed to attract new blood to the sector, even if successful, have not proven to have much impact in the short term. So what are operators expected to do in the meantime to overcome this skills shortfall?

There is certainly no single answer, but improved collaboration within the marketplace has the ability to deliver fast results, by maximising efficiency and utilisation from within the existing fleets of UK road transport operators.

Recent UK Government statistics show that more than 30% of HGV miles are driven without a load, figures that demonstrate a consistent increase over the last decade and a half. In terms of international transport (EU-28 level) the figure is around one-fifth. This suggests that much of the required capacity does exist in the UK, so the challenge is finding an effective means of tapping into this under-utilised resource.

Of course challenges exist and not all empty capacity will be accessible by any means. But companies do have the opportunity to achieve more by having an open mind-set based around collaborative efficiency, as long as they are able to access the necessary mechanisms for sharing information and working together. Freight exchanges have been helping road transport businesses to fill empty vehicles and trailers for a number of years by facilitating a valuable supply of back loads. Recent developments are making interactive co-operation between trusted business partners even more achievable.

Whether through providing access to the general transport marketplace or a more restricted closed user group of known trading partners, a freight exchange platform like Courier Exchange (www.courierexchange.co.uk) can help connect operators to take advantage of back loads and other available resources at any given time in the market. This approach also provides immense scalability to flex activity up and down where required. It encourages users to not just trade together, but act collaboratively by providing the technological, billing and administrative support to develop trusted relationships and share the necessary operational data.

Furthermore, with the ability to integrate with complementary supply chain systems, including vehicle telematics, freight exchanges are increasingly becoming a central hub that connects people, assets and data. By embracing and combining with the latest technology innovations and other essential business and operational tools, it is becoming possible to create trusted networks, boost operational efficiency and increase profitability (through lucrative back loads, for instance) simply by being better connected.

Integrating a freight exchange with vehicle telematics systems provides an effective way of increasing levels of trust, as well as achieving complete confidence that any goods or back loads will be picked up and delivered on-time while meeting expected service levels. By making the live vehicle tracking data viewable directly via the freight trading platform, accurate location and status information of goods in transit can be shared between trading partners and customers in real-time. Meanwhile, it is possible to match precise vehicle locations with already posted back loads, or receive email notifications of new jobs that are suitable based on current or planned positions.

Freight exchanges can offer a highly flexible, responsive and simple to use solution that enables haulage and logistics operators to quickly and effectively share information about back loads, capacity and available work. All of this is making it easier to fill available space, eliminate wasted capacity and maybe just ease some the burden many operators are facing as a result of driver shortages.

There is often a view that the road transport sector is simply not set up to collaborate, but it has been robust enough in the past to adapt to changing market conditions. What is clear is that operators need to find and deploy all of the unused or under-used latent capacity within the market if they are to meet growing demand, so effective collaboration could be the winning ticket.

Courier Exchange has been using live vehicle data from the TomTom Telematics WEBFLEET system to enhance the experience of its members for a while. This integration equips the members of the Exchange with live information, such as vehicle location and status, which can be used to make best use of available resources to pick up back loads.

Couriers, hauliers, freight forwarders and logistics providers registered with the freight trading platform are able to quickly and efficiently promote the availability of back loads using real-time positioning and status information taken from WEBFLEET. This not only maximises visibility of available resources, but also provides live load notifications based on actual vehicle locations. In addition, the integrated solution also generates automatic load status updates for trading partners to ensure complete transparency of the work undertaken for added peace of mind.

Falcon Print Transport, a specialist delivery company of printed material based in Stratford, East London, was one of the first operators to take advantage of the new agreement. By integrating its TomTom WEBFLEET data into the freight trading platform, Falcon Print was able to better promote the availability of 10 vehicles within its owned transport fleet, and achieve better vehicle utilisation by identifying available back loads that they could match with empty vehicles.

According to Barry Wicks from Falcon Print Transport: “Since integrating WEBFLEET with the Exchange, we have seen an increase in the number of incoming job opportunities because other members can see exactly where our vehicles are and if they are available. It certainly makes life easier to promote our free capacity and availability to pick up a back load, because it removes the need to manually input the location and status of vehicles.”

Trading partners have also been able to use the live tracking data to view the whereabouts and progress of their loads whilst in transit to provide added visibility and peace of mind. “We can quickly and efficiently show where a particular vehicle to demonstrate we are delivering on our service promise. Sometimes it is important to prove we are doing the job properly and the integration is a simple way of achieving this,” explains Wicks.

Giles Margerison, Sales Director UK & Ireland at TomTom Telematics commented: “It is great to see live data from WEBFLEET being used in the TEG platform, helping both operators and trading partners enjoy greater visibility and transparency.”

Lyall Cresswell, Managing Director of Transport Exchange Group said: “We work with leading technology providers such as TomTom Telematics to provide real time data that enhances the experience on our platform. This enables us to deliver significant added value to our members by accessing live operational data from each the vehicle and feeding this into the exchange platform members have the opportunity to streamline operational processes, increase visibility and ultimately improve business performance.

For anyone who works in the logistics industry, from fleet managers and freight forwarders, to hauliers and those who make a living doing courier jobs, the IMO (International Maritime Organisation) 2020 sulphur cap is set to have ramifications on costs and feasibility.

Even if you don’t travel outside the UK for your courier jobs, there’s little doubt you’ll be affected indirectly, so it’s important to understand what it’s all about. 

In 2015, the European Union and International Maritime Organisation issued a directive requiring ferry companies to lower the sulphur percentage in fuel from 1%, to 0.1%, with a view to decreasing their carbon footprint and, ultimately, helping to improve air quality in Europe. (The directive affected areas including the English Channel, North Sea and Baltic Sea regions.)

Because ferries had to make significant changes to their fuel systems in order to comply with these new regulations, the ferry companies were left with little choice but to pass the additional costs onto their customers.

This scenario is about to be repeated with the IMO 2020 sulphur cap, which is set to come into effect in January 2020. The global environmental regulation is designed to significantly reduce the sulphur content of fuel used by ships to no more than 0.5%.

As with the previous EU directive in 2015, ferry and ship operators have several alternatives to reach compliance, all of which are costly and the results are not entirely clear. What is clear, however, is that, once again, the costs will necessarily have to be passed on through the supply chain. The options are:

Investing in new engines or ships with dedicated technology.

Switching to a more expensive reduced sulphur fuel.

“Scrubbers” can be fitted to clean the output gasses: these are similar to a catalytic converter in a car. This system cleans the gasses generated by the engines, which enables the ships to continue burning lower grade fuel with far lower sulphur output levels. The scrubbers are retro fitted, but are extremely expensive (a cost of around €5 million per ship) and are not compatible with all vessels.

The final option is to burn cleaner fuel – Marine Gas Oil (MGO) instead of heavy fuel oil (equivalent of super unleaded for cars), which is much more expensive.

For anyone undertaking courier jobs, whether in the UK or beyond, this environmental regulation will have long term and far-reaching effects as shipping companies adjust their business strategies. For freight forwarders, the costs that are passed on for the transportation of goods will be reflected in their own operational practices, which will affect how they buy and manage their road capacity.