How to make even more money on Courier Exchange

On CX, the most common way to get loads is by using our live loads map.

The second way to get loads on the Exchange is by direct bookings. Here, instead of you contacting load posters, load posters contact you directly.

To receive direct bookings, you need to be available… which is a setting you set through our app.

The more available you are, the more chance you have of getting direct bookings, which means more money in your pocket. And all it takes is a few phone taps…

2. Get good feedback

In a recent survey, we asked load posters what they looked for when choosing carriers and drivers.

Good feedback was their number one response.

Simply put, when you have good feedback, you can expect to make more money on the Exchange. You can expect to get more bookings. And you can expect to make more per mile. The question is: how do you get good feedback?

Well, load posters want to work with companies who deliver loads on time and in a good condition. They also want to work with companies who go above and beyond and communicate well. (Using our app can help here – you can share your live location, which keeps customers updated of your ETA while you’re driving.)

But what you really need to do – and what most people don’t do – is ask for feedback. So, once you’ve delivered a load, ask your customer to write about it on our platform… especially if you’ve gone above and beyond.

3. Offer specialist services

If you have specialised skills or expertise, you can charge higher rates for your services.

For example, if you’re experienced in handling fragile items, you may be able to offer a premium service for delicate packages. Similarly, if you’re trained in transporting hazardous materials, you can offer a specialised service that commands a higher price tag.

By offering specialised services, you can work with load posters willing to pay more for your expertise.

4. Use Future Positions

On the Exchange, most members looking for loads tend to look for loads in their current location as and when they need them.

That’s great, but it’s limiting. After all, if you know you’re going from Brighton to Birmingham, do you really need to wait until you’re in Birmingham to get your next load?

The answer is: not when you’re on the Exchange.

One of the Exchange’s lesser-known (but most powerful) features is Future Positions. With Future Positions, you can plug in where your vehicle will be at pretty much any point in the future. As soon as you do, you can get notifications of available loads that fit your future position. Better still, load posters will know where you’re going to be and when – so they can book you direct in advance.

Let’s say you’re travelling from Brighton to Birmingham tomorrow, arriving at midday, and returning at 3pm. Using the Exchange, you might set your future position as in Birmingham from 12.30pm to 3pm. You can then get notifications whenever load posters post loads with pickup points in and around Birmingham exactly when you’re going to be in the area. Even better, load posters searching for drivers will be able to see when you’re going to be in Birmingham so they can book you direct.

Future Positions allows you to plan ahead, and it can reduce your dead miles. All in, that means you can make even more money on the Exchange.

5. Use Future Journeys

Future Positions is very smart. But even smarter is Future Journeys.

With Future Journeys, you can let the Exchange know not just where you’re going to be, but where you’re travelling to. Continuing the example above, if you know you’re leaving Birmingham at 3pm tomorrow to head back to Brighton, you can plug your upcoming journey into the Exchange. Once you’ve done that, you can get notifications of jobs that take into account your future journey.

You might get something from Birmingham to Oxford, say. Then, you might grab a load to transport from Reading to Brighton. It’s on your way. So the Exchange will tell you.

Future Journeys is yet another way to reduce your dead miles so you make even more money on Courier Exchange.

6. Use TEG PPM

To make more money on the Exchange, you need to get your pricing right. That’s hard when prices:

1. Vary based on you vehicle type
2. Vary based on your location
3. And change constantly due to fuel price changes, demand changes, economic changes, and many other factors

Luckily, with TEG PPM, pricing isn’t guesswork.

TEG PPM averages and categorises almost all the journeys on the Exchange to give you a good idea of current prices per mile.

As you can see, TEG PPM shows you prices per mile for specific vehicles in specific locations. It gives you guidance on pricing so you can make informed decisions.

Even better, TEG PPM updates weekly, so when prices change – you know about it.

7. Expand your service area

If you’re willing to cover a bigger area, you can access more jobs on the Courier Exchange.

It’s rare you’ll need to do this. But if and when you end up getting a second or third vehicle, you may wish to expand your service area to see what else is out there. (Just be sure to factor in the cost of fuel and other expenses when doing so.)

To sum up…

Once you’re off the mark, there are a few things you can do to try to make more money on the Exchange. Availability, feedback, specialised services, Future Positions, Future Journeys, informed pricing and an expanded service area can all help.

It’s easy to ignore these tactics. After all, running a courier business is hard enough as it is. But then success as a self-employed courier requires hard work, dedication, and a willingness to go above and beyond for your customers. And if you already have those qualities, then the above tactics shouldn’t be too daunting at all.

If you’re not currently an Exchange member and would like to see how it works, simply register your details below.

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