Richard Mountney always wanted to build something of his own.
“The reason we started it was because we wanted to achieve something in life, and it’s always been a goal of mine to have my own business and retire at an early age.”
He founded Hertfordshire Couriers in 2012. Starting small, Richard grew the business into a trusted logistics provider. But as customer demand rose, so did the pressure to stay fast, flexible, and reliable.
To scale up without sacrificing service, Richard turned to the Courier Exchange.
With CX, he could find trusted drivers fast, secure return loads, and take on bigger jobs. It reduced empty miles and boosted profits — all while keeping customers happy.
Today, Hertfordshire Couriers continues to expand its fleet and offer same-day delivery with confidence.
Here’s how Hertfordshire Couriers did it
In the early days, Richard managed everything in-house. But as demand increased, it became harder to guarantee collections within the hour.
That’s when CX made the difference.
He joined in 2015 to bring in more flexibility. If his fleet was tied up, he could still cover jobs quickly using the Exchange’s trusted driver network and keep his customers happy.
As the business grew, their use of CX did too. It became a key tool for securing return loads, helping drivers avoid empty runs, and making each journey more profitable.
The Exchange has helped us grow our business definitely with the return loads, more so now than ever, especially with the fuel prices and everything else.
Richard Mountney, Founder, Hertfordshire Couriers
“At first, drivers were reluctant to wait for a return load, but now they understand it,” Richard says. “We’ve educated them on the benefits, and they’re more than happy to stay up there for a couple of hours. If they drop off late, we put them up in a hotel and get them a return load first thing in the morning.”
This approach doesn’t just benefit the drivers — it helps the business offer more competitive pricing too. “Because the drivers are looking for back loads, we can also offer return jobs at a lower cost.”
With CX, Hertfordshire Couriers could also say yes to bigger, last-minute jobs. Access to over 50,000 courier vans, haulage vehicles and specialist vehicles nationwide opened new revenue streams.
Bringing in Operations Manager Luke Hobbs has helped the business stay on top of rising customer demand. Luke supports logistics, warehouse operations, and driver coordination.
“I use CX daily”, says Luke. “If goods need to be picked up and delivered, I can request a driver in minutes without disturbing Richard. It makes warehouse operations much more efficient.”
He also highlights the tech tools CX offers.
“The diary feature is really useful. It keeps everything updated so I don’t need to chase drivers. Customers get instant updates, and PODs are available within minutes of delivery. That makes a huge difference.”
Results
In their 10 years on CX, Hertfordshire Couriers has expanded their fleet, increased profits, and maintained high customer satisfaction.
10 years
As a CX member
2,395
Positive reviews
Richard now runs the business with confidence, knowing every job will be handled professionally by CX drivers.
One of their biggest wins came when they successfully transported seabed samples from Norway to the UK for a major fuel company.
Basically, without the CX, I don’t think we could have ever achieved that.
Richard Mountney, Founder, Hertfordshire Couriers
“It was one of them ones where I wasn’t sure how we could do it. But with the help of the Exchange, we managed to get the samples back to the UK within, if I remember rightly, three or four days… our customers were over the moon.”
Conclusion
For 10 years, Richard has relied on CX to grow his business. It’s not just a tool; it’s part of how Hertfordshire Couriers runs.
“CX gives us the confidence to say yes to any job, knowing we have the network to get it covered quickly. It means we can offer a more reliable service, keep our drivers on the road, and grow our business without limits.”
Having started as an owner-driver, Richard’s advice is simple:
CX isn’t just a platform; it’s a way to build a thriving business. Work hard, use the tools available, and take every opportunity to grow.
Richard Mountney, Founder, Hertfordshire Couriers
