Rahul Logistics: celebrating 1 year on the Exchange

In 2015, Rahul Logistics launched with just one van. Within five years, it had grown into a thriving logistics business with a fleet of 35 long wheel-base (LWB) vehicles.

As the demand grew, so did the business – but with that growth came a new challenge: securing return loads.

That’s when they turned to CX.

In 2024, Rahul Logistics joined the Exchange and quickly managed to reduce dead miles. With that under control, Rahul started looking into what else CX could do for his business.

In just one year, Rahul Logistics have got much more than they expected from their CX membership.

The team now utilises the platform every day to run their business, while SmartPay has helped them cut their payment admin by 50%. It’s helped them build new customer relationships and lay solid foundations for even greater growth in the future.

Here’s how they did it.

Approach

With a fleet of 35 long-wheelbase (LWB) vehicles and a diverse customer base – from medical goods to Formula One parts – Rahul Logistics had no trouble securing work. The real challenge was the return journey: coming back empty.

“We’d deliver to Manchester and come back empty. That’s wasted fuel, wasted money.”
 
After hearing about the Exchange through word of mouth, Rahul decided to give it a try.
 
“I had a demo, joined, and started filling our back loads.” he says.

Rahul quickly discovered though, CX wasn’t just for courier return loads. It could do so much more.

It turned out to be a world of networking of people and companies. That opened up the door for us in terms of getting more vehicles, more drivers in and to meet the demand.

Rahul Passi, Director, Rahul Logistics

These days the team uses the platform daily to plan routes, assign jobs, and track deliveries in real time with the integrated vehicle tracking features.

“Our drivers get their jobs through the app. We use Freight Vision to track them, and the diary helps us manage workload. It’s seamless,” Rahul explains.

When it comes time to getting the drivers paid, SmartPay has been revolutionary.

Shivani Passi, who manages accounts and admin, explains:

“It was very difficult before we had SmartPay. We had to open the bank account and look at what payments had come in and match them up to the jobs and the invoices that we had for that one month.”

But with so many payments coming in, it quickly became overwhelming.

SmartPay has revolutionised the way we do admin. Before, we were matching payments manually. Now everything’s automated… it works like butter.

Shivani Passi, Accounts and Admin, Rahul Logistics

She estimates it’s cut their admin workload by 50%. “We don’t need highlighters, papers, or printers anymore. Everything’s done electronically.”

Results

In their first year on CX, Rahul Logistics has reduced dead miles, expanded their customer base, and laid the foundation for future growth.

1 year

As a CX member

666

Positive reviews

One of their biggest wins came when they secured a daily multi-drop contract through the Exchange — now providing five to six drivers every day to a single client.

It’s opened a massive door for us as a company.

Rahul Passi, Director, Rahul Logistics

“It’s allowed us to grow, in terms of number of people, office space and vehicles.” Rahul adds.

And the growth isn’t slowing down. Rahul Logistics is now planning to add haulage vehicles like Artic lorries to their fleet and open a new warehouse.

Conclusion

Rahul Logistics joined CX with a goal to reduce the dead miles for their fleet of 35 LWBs.

With the help of CX, not only did they achieve this goal, they also streamlined payment admin, unlocked new revenue streams, and uncovered fresh opportunities for growth.