Trans.iNFO catches up with CEO Lyall Cresswell on the digitisation of supply chains

Hello, sweethearts!

Well, it appears I may have to eat a small serving of my words this week. Why am I embarrassed, you might ask? Well, if you were paying attention you'll know that last week I published a post about how I was glad owner driver jobs were becoming more popular in order to offer some healthy competition to Royal Mail. I was saying I think it's a lesson for the Post Office not to get smug and to actually update their prices.

Transport Exchange Group has upgraded the booking chain solution for its leading freight exchanges – Haulage Exchange and Courier Exchange – to provide member businesses with an improved means of managing and updating the status of loads when they carry out work on each other’s behalf. As a result, hauliers, couriers and logistics operators using the UK’s largest and fastest growing freight trading platform are now able to better monitor the complete lifecycle of inter-company transactions by automatically sharing key details with their trading partners in order to save time and money, improve confidence levels as well as boosting operational performance.

The art of customer service is one that must follow current trends and evolve to the methods of popular opinion. Although you may steadfastly believe that all unhappy clients deserve to have their concerns dealt with face-to-face your refusal to engage online will lead to immediate negative assumptions and your honourable intentions will mean nothing. So, in the words of the estimable Winston Churchill, “If you can’t beat ‘em, join ‘em.” (Perhaps not a direct quote per se, or is it, hmmmmm?).

To give you more details on how our notification system works to alert drivers about available loads in their catchment areas, we’ve put together a short blog post describing how the system matches users with jobs.