Trans.iNFO catches up with CEO Lyall Cresswell on the digitisation of supply chains

Hello, sweethearts!

Well, it appears I may have to eat a small serving of my words this week. Why am I embarrassed, you might ask? Well, if you were paying attention you'll know that last week I published a post about how I was glad owner driver jobs were becoming more popular in order to offer some healthy competition to Royal Mail. I was saying I think it's a lesson for the Post Office not to get smug and to actually update their prices.

To many reading this article, a run-of-the-mill laundry consignment may seem as insignificant as it is unremarkable. But, not for David Fegent, and his family. For them it represents a life-changing milestone, and one that remains etched in their collective memory banks. For this dry-cleaning run – which David transported from Cheltenham to an address in Aylesbury four years ago, was his first as a Courier Exchange member. And since then David and his son, Gavin, who owns Ariska Ltd., haven’t looked back – and all because of CX.

Some of the most high-tech inventions of our time seem like they could almost have come straight out of a science fiction film...I mean, autonomous vehicles? Delivery robots? It all seems so unreal, but it’s 100% true. Sometimes reality truly IS stranger than fiction.

The UK has a new weekly ritual – and no, it’s not going to church every Sunday with Nan. Consumers are heavily increasing their online shopping quota, with over a quarter making at least one purchase a week.