Cookies policy

Changes to our cookies policy

We reserve the right to modify this policy at any time. You’ll be notified of any changes we make to our policy when you using our websites. 

Cookies and IP addresses

We may collect information about your mobile phone, computer or other device from which you access our websites and/or applications, including, where available, your IP address, operating system, screen size and resolution, and browser type, for systems administration and to report aggregate information to third parties affiliates. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

We may, however, use such information in conjunction with the data we have about you in order to track your usage of our services.

Our websites and applications use cookies to distinguish you from other users of our websites and applications. This helps us provide you with a good experience when you browse our websites and applications. It also allows us to improve our websites and applications. By using our websites and applications you agree to our use of cookies as more specifically set out below.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer following your agreement. Cookies contain information that is transferred to your computer’s hard drive.

The cookies we use include:

• Necessary Cookies – These are required for the operation of our websites. They include, for example, cookies that enable you to log in to secure areas of our websites, use a shopping cart or make use of e-billing services.
• Analytics & Performance Cookies – These allow us to recognise and count website visitors, and show us how visitors move around our websites. This helps us improve the way our websites work, for example, by ensuring that users can find what they’re looking for.
• Marketing Cookies – These cookies record your visit to our websites, the pages you have visited, and the links you have followed to our affiliate websites. We use this information to make our websites, email offers and advertising more relevant to your interests. We may also share this information with third parties for this purpose.

Our use of cookies is constantly reviewed in compliance with cookies guidance from the Information Commissioner’s Office.

Please note that third-party affiliates may also use cookies, over which we have no control. We use the following third-party services that make use of cookies on our website:

• HubSpot (__hssc, __hssrc, __hstc, hubspotutk) – These cookies are used to improve our communications through the Customer Relationship Management System HubSpot. We use them to personalise and optimise the sales process, as well as improve our communications with you. HubSpot’s privacy policy is available here.
• Facebook Pixel (_fbp)– This cookie helps us track and optimise our Facebook ads and serve personalised content. Facebook’s privacy policy is available here. 
• CrazyEgg (_ce.s) – These cookies anonymously track how visitors use our website. They record interactions during a visit to help us improve your user experience. CrazyEgg’s privacy policy is available here.
• Google Analytics (cookies starting with _ga, _gat, _gid) – These cookies anonymously track how visitors access and browse our website, enabling us to optimise our website and your user experience. Google’s privacy policy is available here. 
• Microsoft Bing Ads (_uetsid, _uetvid) – These cookies help us track and optimise our Microsoft Bing Ads and serve personalised content. Microsoft’s privacy policy is available here.
• Pendo – Pendo provides product analytics and user feedback for businesses. Pendo Cookies serve various purposes related to tracking user behaviour on our websites and/or applications so that we can serve you guidance and information. Pendo’s privacy policy is available here.

You may review your cookies settings on our Courier Exchange website or Haulage Exchange website, or block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our websites.

Please note that any cookies that have been saved on your device previously must be deleted manually by following the instructions provided by your browser.

Contact 

All questions, comments and requests regarding this cookies policy should be addressed to Transport Exchange Group Ltd at the below address, or via email.

20 Northdown St
London
N1 9BG

Privacy policy

For further details, see our privacy policy.