FAQs

What is the Courier Exchange?

Why is the Courier Exchange different from other load boards?

Is the Courier Exchange only for national operators?

How can my company be part of the Courier Exchange?

What does it cost to join?

Are there any other charges?

How can I get access to the system?

Who is the buyer or seller in the Courier Exchange process?

How do I sell a load?

How do I buy a load?

What happens if I have to cancel a job?

Does the Courier Exchange dictate charges for a job?

Does the Courier Exchange keep a track of how much work I have bought or sold?

How do I get paid for work completed?

How do I pay sub-contractors I have used through Courier Exchange?

Do I have to remain online all day?

Does the system have the facility for POD’s?

Does the Courier Exchange recommend any members to undertake my work?

Does the Courier Exchange monitor member service levels?

What about my precious clients?

What does the Courier Exchange do with information it collects on its members?

What is the Courier Exchange? Back to top

We’re the leading, neutral, trade-only network solution for same-day courier and express freight companies, with a heritage stretching back to 2000. We help you trade spare capacity and loads through our unique, real-time trading platform with intelligent load matching, supported by a robust member accreditation system.

Why is the Courier Exchange different from other load boards? Back to top

Because we specialise in courier and express delivery movements. We have developed a highly intelligent system that allows transactions to take place quickly enough to meet the demands of this industry. Also, the Exchange is a unique community, where members willingly help each other out on a regular basis.

Is the Courier Exchange only for national operators? Back to top

Absolutely not. You select the work you buy or sell, whether it’s local, regional, national or international. So no matter whether you are an Independent Contractor, a small business with one office or part of a multi-national operation, the Courier Exchange can work for you.

How can my company be part of the Courier Exchange? Back to top

You need to be a bona fide operator (IC, courier company or broker, 3PL, 4PL, haulier). Once you have registered with us we’ll need you to lodge full company details including your accreditation documents such as insurances and licenses.

What does it cost to join? Back to top

It really depends on your business, we have a range of competitively priced subscription packages that will give you an excellent return on investment. Give us a call to discuss your requirements.

Are there any other charges? Back to top

Besides an Accreditation fee and some sundry charges (i.e., SMS if you choose to receive these) there are no additional fees. We do not charge any commission or brokerage fees.

How can I get access to the system? Back to top

All you need is access to the Internet from your desktop PC or an iPhone or Android smartphone to log-on with your unique username and password. The system is entirely cloud-based.

Who is the buyer or seller in the Courier Exchange process? Back to top

The seller is the member with an extra load that needs to be delivered. The buyer is the member with spare capacity that can deliver the load on behalf of the seller.

How do I sell a load? Back to top

Just input the details of the load you need delivered onto the Exchange (integration with popular courier software systems is on our future roadmap). The system will send instant notifications to other members, who match your job requirements and are in the local area to your pick-up. If a member is interested in your load they will contact you directly to discuss pricing and timings for the booking.

How do I buy a load? Back to top

Just enter the details of any journey you are making where you have spare capacity onto the Exchange. This can be on an outbound or return journey. You will then receive automated real-time notifications for any jobs that match your criteria, based on your location. You can also contact load posters directly from their listing, and also receive notifications based on your current location.

What happens if I have to cancel a job? Back to top

You can cancel a job at any time. However, if you cancel the job after it has been accepted then you may be liable for a cancellation fee. This will be between you and the other member you were working with.

Does the Courier Exchange dictate charges for a job? Back to top

No, you set and agree your own rates with the other Exchange member ensuring that you can maintain or even improve your margins.

Does the Courier Exchange keep a track of how much work I have bought or sold? Back to top

The Courier Exchange has designed the system so that you can manage your account easily. At any time you can view your account online and view your load history, both bought and sold, and the income you have derived from it.

How do I get paid for work completed? Back to top

Payment is made by the other member directly to you so you must agree on the rate and terms prior to accepting a booking. If there are any issues with payment we are more than happy to mediate on your behalf via our built-in feedback and complaints handling system.

How do I pay sub-contractors I have used through Courier Exchange? Back to top

Rates and payment terms for any work you sub-contract out need to be agreed between you and the sub-contractor prior to any work being done. You will then pay them as agreed.

Do I have to stay online all day? Back to top

No. To make the most of the opportunities that are available on the Courier Exchange we advise you to check the system as often as possible. But if most of your time is spent on the road and not in front of a computer, then we have a real-time notification system. This allows you to run your business even while you are on the road or not at your desk.

Does the system have the facility for POD’s? Back to top

Of course. You can communicate live with anyone you are working with at any stage of a job. A POD must be entered into the system to complete a booking. You can also upload your POD documents at any time.

Does the Courier Exchange recommend any members to undertake my work? Back to top

The Courier Exchange strives to maintain a high calibre of members and we accredit everyone before giving them access. We are completely neutral and never recommend one member over another. However our advanced rating system allows you to make an informed decision about who you want to work with.

Does the Courier Exchange monitor member service levels? Back to top

The Courier Exchange cannot guarantee the performance of its members but we do expect all of our members to work as professionals. We provide a feedback system where members are able to rate the performance of others once a booking has been completed through the system. We also offer best practice guidelines to all members on joining and reserve the right to terminate the account of any member whose service levels do not meet an appropriate standard.

What about my precious clients? Back to top

We understand that keeping clients is what your business is all about. The Courier Exchange is designed to help you do that, by enabling you to increase your geographical service area and meet service level agreements (SLAs) by dramatically increasing the size of your available fleet. The only members who will ever know who your clients are will be the ones you choose to work with. Our feedback system encourages other members to treat your clients respectfully and any misuse of the Exchange will be dealt with accordingly.

What does the Courier Exchange do with information it collects on its members? Back to top

The Courier Exchange is committed to protecting information it collects about its members. Information will never be shared with other parties, unless agreed with by the member concerned.