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- Shippers
FAQs
Find answers to your most frequently asked questions. If you don’t see what you’re looking for, please get in touch.
How do I protect my existing customers if I join the Exchange?Once you’ve joined the Exchange, all our members fall under the protection of our Rules, regulations and General Policies of the Exchange. To learn more, read our Rules, Regulations and General Policies of the Exchange: https://help.transportexchangegroup.com/hc/en-gb/articles/360016916719-Rules-of-the-Exchange-Summary
Can I rely on Courier Exchange members?Before we grant someone access to our platform and Exchange community, we initiate a rigorous vetting process. By checking their insurance documents and licenses, we ensure that they’re fit to operate on the Exchange. We also require them to register their business on Companies House.
Looking up a member’s reputation is easy. Everyone is left a “feedback rating” after they’ve completed a load or made a payment. You can get a good idea of the member’s level of professionalism by checking their feedback when deciding to work with them.
Can I generate PODs using Courier Exchange?You can generate electronic PODs (Proof of Deliveries) on our Driver app. With an e-signature feature included in the app, you can present PODs to your load-poster with zero fuss. Remember: having a POD is crucial to getting paid. Without one, there’s no actual proof that you’ve successfully completed the load.
How do I pay subcontractors on the Exchange?Before allocating a load to a subcontractor on the Exchange, you must agree on rates and payment terms with the other member. After they’ve completed the load and provided you with the necessary PODs and invoices, you will pay them just like you would any other member on the Exchange.
Can I see all my activity and income earned on the Exchange?The Exchange makes it easy to manage your account either using our desktop platform or Driver app. Within our desktop and Driver app, the Diary lets you review all your load history like bookings acquired/loads sold and the income generated.
Does the Exchange choose the load prices?
What is the Courier Exchange?The Courier Exchange is a courier marketplace. It’s the UK’s biggest courier marketplace, in fact.
On The Exchange, shipping companies advertise ‘loads’ they need couriers to deliver. Couriers then propose terms and prices for delivering the loads. When shippers accept, everyone wins.
How many loads are there in my area?This varies. Register your interest and one of our team will show you how many loads there are available in your area – live.
What’s the best way to get more Exchange loads?Our onboarding team give you all the details once you join. They make sure the money you make exceeds your joining fee. We call it The Exchange Promise.
Does The Exchange take a cut of my fee?No. On The Exchange, the price you set is the price you get. We never take a cut of your fees.
Who pays me for delivering loads?Shipping companies (‘load posters’) pay you for delivering their ‘loads’. The Courier Exchange doesn’t pay you; it’s simply a tool you can use to make your own money.
How many loads are posted each day?The figure hovers around 15,000 each day (excluding duplicates). That makes The Exchange the UK’s biggest courier marketplace by quite a distance.
To see the live loads in your area, register your interest now.
How does the Courier Exchange app work?Couriers can log in to our mobile app and see nearby ‘loads’ that shipping companies (‘load posters’) need delivering. You can then quote a fee for delivery.
That means you can find loads to deliver in your area. And you can find backloads when you get there, so you can even make money when driving home.
- Owner drivers