KKM was among the first courier businesses to sign up to the Exchange, back when it was established in 2000. Co-owner, Kevin Matchan, recalls the system was recommended to them, and with potential benefits such as increased work and improved profit margins, KKM were keen to test it out.
18 years on, and same day specialists KKM remain happy members. Kevin said: “CX has allowed us to keep our business going, to grow and to meet customer demands.
I know if we can’t cover a load at short notice, we can post it on the Exchange and make sure it gets done.
“If we’re not able to manage it I can put the details on the Exchange, and within minutes we can get back quotes for another vehicle and driver to do the job. It’s great to have that flexibility and maintain good customer service.”
With 12 vehicles ranging from small vans to sprinters, KKM has a diverse client base, and delivers to a variety of sectors. Anything and everything really does apply to KKM, as Kevin explained: “We’ve had all sorts, from dead animals going to a vet for autopsies, to a single can of Dr Pepper soft drink needed for a photo-shoot. If it needs moving fast, we can move it.”
It is this diversity which marries perfectly with CX, the UK’s largest trading hub for the same day courier and express freight industry. Kevin can scan the Exchange if KKM has spare vehicles and tap into available work, ensuring vans do not sit idle.
And he has peace of mind, as all members are vetted and approved, and operators can post and review feedback on performance and payment. “It’s good to know you are dealing with reputable people.” said Kevin.
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