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If you’re just starting out as a courier driver, you’ve probably already heard about PCNs, or Penalty Charge Notices. They can feel like part of the job, especially when you’re delivering in towns or cities where parking is tight and time is limited.

But too many PCNs can eat into your profits, waste your time, and make running your courier business harder than it needs to be.

In this guide, we’ll explain what PCNs are, how they affect couriers, and what you can do to stay one step ahead.

What are PCNs and who issues them?

When we say PCNs, we’re usually talking about two types of parking charges that get sent through the post. They might look the same at first, but they come from different authorities and follow different rules.

Understanding the types of PCNs

The first type is the Penalty Charge Notice, usually issued by councils or Transport for London. These are official charges under traffic regulations. They apply if you stop in a loading bay for too long, park on double yellows, or enter a bus lane, for example.

The second is the private parking charge, issued by companies like ParkingEye or Euro Car Parks. These apply in supermarket car parks, business estates, or hospital grounds. These aren’t fines in the legal sense. They’re invoices for breaching the terms of private land use.

Both are commonly called PCNs, but they come from different places and carry different weight.

Private parking charges vs council PCNs

Private parking charges are based on contract law. If you park on private land, signs at the entrance usually outline the terms (e.g. 2 hours free for customers). If you break those terms, the company may send a charge to the registered keeper of the vehicle.

Penalty charge notices, on the other hand, come under civil law. Local councils enforce them through ANPR cameras or traffic wardens. If you ignore these, they can be passed to enforcement agents and lead to court action.

It’s worth knowing that only penalty charge notices can lead to bailiff action without a separate court case. For private parking charges, the company must win a claim in the small claims court before anything else happens.

Why courier drivers get so many PCNs

Doing courier jobs means you’re on the road all day, often with tight deadlines and unpredictable drop-off points. That puts you at higher risk of PCNs, especially in busy areas.

You might stop in a loading bay for five minutes longer than allowed. Or return to a street for a second drop, only to get caught by ANPR cameras set up for restricted repeat visits. In some towns, you’ll struggle to find any legal parking within walking distance of the customer.

Many new drivers also stop in private car parks—supermarkets, petrol stations, or hospitals—to grab lunch or take a break. These places often have ANPR cameras and hidden time limits.

And if you’re covering overnight courier jobs, you’re more likely to use car parks late at night when enforcement still applies, but signage is harder to see.

The job puts you in these spots every day. That’s why courier drivers need to be clued up on PCNs early on.

What to do when you receive a PCN

It’s frustrating to get a notice through the post, especially if you feel you were doing your job properly. But it’s always better to act quickly.

How to appeal council-issued PCNs

For penalty charge notices, you usually have 28 days to respond. If you pay within 14 days, the charge is often reduced by 50%. But if you think it’s unfair, you can challenge it.

Submit an appeal online or in writing. For example, if you were issued a PCN by Transport for London, you can pay or appeal the fine on their portal.

Include evidence like delivery logs, GPS vehicle tracking, or time-stamped photos. If you were loading or unloading goods, say so—and provide proof. Couriers are allowed to stop in many restricted areas if the stop is for work and clearly documented.

If the council rejects your appeal, you can take it to an independent tribunal.

How to appeal private parking charge notices?

You can also appeal private parking charges, and many get cancelled when properly challenged. Start by contacting the company with your evidence.

Was the signage poor? Did you stay for less than the grace period? Were you actively working on a delivery? Mention all of that.

If they reject your appeal, you can take the case to POPLA (Parking on Private Land Appeals). Their decisions are independent, and many appeals are successful when there’s strong evidence.

Don’t just ignore a private parking charge. While some companies don’t follow up, many do. If they take the case to court and win, you could end up with extra fees or even a CCJ.

According to the British Parking Association, over 50% of private parking charge appeals are cancelled at the first stage or through POPLA. Common successful appeal reasons include:

• Poor or unclear signage
• Active loading/unloading with proof
• Medical emergencies or broken-down courier vehicle
• Time overstays of less than 10 minutes (within grace period)

The hidden costs of PCNs for courier businesses

It’s not just about the cost of the fine. PCNs affect your time, your admin, and your mental load.

• You lose income every time you pay a fine
• Appeals take time, especially if you’re running solo without office support
• A string of unpaid charges could end up hurting your credit, especially if they go through court
• If you hire vehicles or subcontract, sorting out who’s responsible takes time and energy

Over a month, just a few PCNs can undo the profit from several runs. And that’s before you factor in rising costs like courier van diesel costs and courier insurance.

How to reduce your risk of getting PCNs

The good news is, many PCNs are avoidable once you know where the traps are.

Plan your drop-offs with restrictions in mind

Use mapping tools that show red routes, loading zones, and parking restrictions. Apps like Parkopedia and JustPark can help you find legal spots close to your delivery points.

You can also mark regular drop-offs where restrictions apply, so you know what to expect on repeat visits.

This is especially useful if you’re doing international courier work, where local parking rules can change from one authority to another.

Use delivery evidence to cover yourself

Keep a record of every drop—time, address, and activity. A photo of your van at the delivery location, or a timestamped receipt, can go a long way in an appeal.

Even a screenshot from your delivery app helps show you were on legitimate business.

It’s worth taking that extra 20 seconds, especially if you’re stopping in a spot where enforcement is likely.

Helpful tools and habits for new couriers

Building good habits early makes a big difference.

Set time each week to check for new PCNs. Don’t let appeals pile up. Keep digital folders for receipts and photos. If you subcontract, agree up front who handles fines and how appeals work.

Here are a few tools and practices that help:

• PayByPhone and RingGo for on-the-go parking payments
• Snap Parking for commercial parking and truck-friendly stops
• Subscribe to council updates about congestion charges and traffic schemes
• Bookmark pages like the Dartford Crossing charge portal to avoid missed deadlines

You’ll also want to keep VAT receipts from car parks or road fees. Even though private parking charges aren’t VAT-qualifying, related expenses like council charges and tolls can be.

Typical PCNs costs across the UK

Not all PCNs cost the same. Charges vary depending on where the offence happened and what type of rule was broken. Some areas are much stricter than others, especially if you’re delivering in larger cities or regulated zones.

Here’s a quick overview of common penalty charge notice rates across major UK cities:

PCN charges in major UK cities

These amounts can add up fast if you’re doing multi-drop or 24-hour courier service work.

While most authorities offer discounts for early payment, appealing or challenging the notice is often worth it, especially if you were delivering at the time.

PCN charges in London boroughs

London is a different beast. Each borough sets its own rates, and many apply higher charges for more serious offences.

If you’re navigating London, understanding the fee structure can help you avoid unnecessary costs.

These fees apply per offence, and London boroughs often use ANPR cameras and mobile patrols to catch violations.

If you’re picking up overnight courier jobs or running through multiple zones in a day, you’ll want to plan your route carefully and factor in things like toll roads, congestion charges, and parking access.

You’ll also find that some of the best locations for couriers are just outside the stricter central boroughs, offering easier parking and fewer restrictions.

Frequently asked questions

Even the most experienced couriers run into delays. A closed motorway, a flat tyre or a confusing postcode can throw your day off track. If you’re just starting out, it can feel stressful. But running behind schedule doesn’t need to damage your reputation or cost you future work.

Here’s how to manage the situation professionally, protect your Courier Exchange rating and keep your business moving.

Why running late happens – and why it matters

Delays can happen for many reasons. Traffic jams, mechanical issues, or postcode mix-ups are all common. Sometimes a load takes longer to collect than expected. Other times, bad weather slows things down.

The important thing is how you respond. Communication matters more than perfection. When you’re open and proactive, it helps build stronger relationships with shippers and freight forwarders.

Late arrivals can affect rebooking rates or even lead to cancelled jobs. That’s why handling delays the right way makes a difference.

How to handle delays professionally

If you’re running late, you’re not powerless. What you do next will show shippers that you’re reliable—even when things go wrong.

Contact the shipper or freight forwarder as soon as possible

Don’t wait and hope it sorts itself out. Call or message the shipper as soon as you know you won’t make it on time. Be honest, explain the situation briefly, and offer an updated ETA.

If you’re on overnight courier jobs, giving early notice means they might be able to adjust their own plans.

It shows you care about the load, and that you respect the shipper’s time.

Use live tracking to show your location

If you use courier vehicle tracking, your location updates automatically on CX. Shippers can see where you are, so they know you’re still on the way.

It’s a simple way to build trust as a courier, and it backs up what you’ve told them. You don’t need to keep calling for updates—just check that tracking is switched on and working.

Managing delivery delays with clear updates

Once you’ve made contact, focus on keeping the other party informed. Clear updates help reduce stress and keep communication open.

Set realistic new ETAs

Don’t say “I’ll be there soon” if you’re still 90 minutes away. Give a proper estimate based on your sat nav or mapping app.

If something changes, update them again. It’s better to revise the time once than overpromise and miss it.

Shippers often have people waiting at the other end. They just need to know when to expect you.

Keep calm and stick to the facts

Late deliveries can be frustrating. If the shipper gets annoyed, stay calm and don’t take it personally.

Keep your message short and to the point. Let them know you’re on it, and that you’re doing what you can to get there safely.

That kind of steady communication makes a real difference when you’re working on high-pressure loads, like high-value courier jobs or chilled transport.

What to do if the load is cancelled

Sometimes delays cause bigger issues. If the shipper cancels the job, don’t panic. These things happen from time to time.

• Check the cancellation reason in your CX dashboard.
• If it looks unfair or doesn’t match what happened, you can dispute it.
• Review the Courier Exchange cancellation policy so you understand your options.

Every courier has a cancelled load at some point. What matters is learning from it and avoiding the same problem next time.

Cancelled jobs don’t mean your courier career is over. Keep focused on growing your courier business and staying professional on every job.

Preventing future delays

While some delays are outside your control, others can be avoided with a bit of planning. Here are a few quick tips to help prevent future delivery delays.

• Check your vehicle daily. Flat tyres, warning lights and mechanical issues are easier to fix at home with proactive courier van maintenance than on the M25. Failing that, make sure you’ve got comprehensive breakdown cover for your courier van.
• Allow buffer time between jobs. This gives you breathing space if your collection or drop-off takes longer than expected.
• Use accurate navigation tools. Don’t rely only on postcodes—double-check the street address and loading bay access if it’s your first time there.

Good preparation won’t stop every delay, but it lowers the chances. And that means fewer stressful days out on the road.

Frequently asked questions

If you’re a courier, you know that delivering parcels safely and on time is your top priority. But what happens when things go wrong? What if a package gets lost, damaged, or stolen during transit?

That’s where Goods in Transit (GIT) Insurance comes in. It’s your safety net, ensuring you’re not left out of pocket when the unexpected happens.

What Is Goods in Transit Insurance?

Goods in Transit Insurance (GIT)  is a type of cover that protects goods while they’re being transported. Whether you’re using your own van or a third-party service, this insurance covers:

• Loss: If a parcel goes missing during transit.
• Damage: If goods are damaged due to an accident or mishandling.
• Theft: If goods are stolen from your vehicle or during the delivery process.

It’s essential for anyone involved in transporting goods, as it helps relieve financial risks associated with lost or damaged items.

Why do couriers need it?

Imagine this – you’re driving along, and suddenly, another vehicle swerves into your lane, causing you to brake sharply. A parcel shifts and gets damaged. Without GIT insurance, you’re liable for the cost of that item. But with the right cover, your insurance can help cover the replacement or repair costs.

Moreover, GIT insurance isn’t just about protecting goods; it’s also about protecting your reputation. If a client receives a damaged item or a parcel goes missing altogether, it reflects poorly on you. Having insurance shows you’re professional and prepared for such situations.

How does it differ from other insurance?

You might wonder, “I already have van insurance; isn’t that enough?” While van insurance covers your vehicle and any damage you cause to others, it doesn’t cover the goods you’re transporting. That’s where Goods in Transit insurance comes in – it specifically covers the items in transit.

Plus, GIT insurance can be tailored to your specific needs. For instance, if you’re transporting high-value items, you can opt for a policy that provides higher coverage limits. Some policies also offer tools and equipment cover, which is handy if you’re carrying expensive scanning devices or other gear.

The stats: How big is the problem?

In the UK, parcel delivery issues are more common than you’d think. According to Citizens Advice, nearly 15 million people experienced a problem with a parcel delivery in just one month. That’s a staggering number!

One of the major players in the delivery industry, Evri, reported losing approximately 8 million parcels in 2025 alone. While they handle around 800 million parcels annually, this still means a 1% failure rate, which is a significant figure when dealing with millions of items.

Overall, 7.4 million people in the UK have fears that the parcels they send and receive are at risk of being stolen.

These statistics highlight the importance of having GIT insurance. With so many deliveries going missing or getting damaged, being covered ensures you’re not left financially exposed.

What does GIT Insurance typically cover?

A standard GIT insurance policy covers:

• Accidental Damage: If goods are damaged due to an accident or mishandling.

• Theft: If goods are stolen during transit.

• Loss: If goods go missing and cannot be recovered.

However, it’s important to note that not all items are covered. Common exclusions include:

• Poor packaging: If goods are inadequately packed, they might not be covered.
• High-Risk items: Some policies exclude high-risk items like cash, jewellery, or hazardous materials.
• Unattended vehicles: Theft from an unattended vehicle might not be covered unless specific security measures are in place.

Always read the policy details to understand what’s included and excluded. If you speak to our partners Business Choice Direct (BCD), they will explain everything to you to simplify the process.

How do I choose the right level of cover?

Getting the right level of GIT Insurance is all about understanding what you’re carrying, how often you’re working, and what risks you’re exposed to. Consider the value of the goods you transport and the risks involved.

For high-value courier items (electronics, jewellery, designer goods), you’ll need a higher level of cover, possibly with extra conditions like tracking or signed delivery. For low-value or bulk items (clothing, books, food) a basic level of cover might be enough.

If you do ADR courier work, including hazardous or perishable items, you may need specialist GIT insurance.

Make sure you consider special risks as well. For example, if you need overnight storage in vehicle or regularly do overnight courier jobs, you may need a clause to cover cargo theft when goods are left in the van. If you undertake multiple drops per day, because more stops means higher risk of theft or loss, this will affect your premiums. If you do long-distance hauls or Europe delivery, make sure the policy covers long-range and international courier work.

Make sure your policy includes theft, accidental damage, loss in transit and loading and unloading incidents. Also check the excess (how much you pay if you make a claim) and claim limits per item. Some insurers limit payout to a certain amount per parcel.

It’s better to have slightly more cover than you think you’ll need than to be underinsured. This is where it is valuable talking to a knowledgeable broker like BCD, who can advise you of appropriate cover to meet your needs and explain the policy in a straightforward way.

So to summarise, here are some things to consider when buying cover.

• Does this cover multiple drops a day?
• Am I covered if goods are stolen from a locked van?
• Are there any restrictions on what I can carry?
• Will this policy meet platform requirements (like Courier Exchange, Amazon, Evri, DPD)?

While this might seem like an additional expense, consider it an investment in your business’s protection and professionalism.

What happens if a parcel goes missing?

If a parcel goes missing or is damaged, stay calm. Accidents and issues happen in this job. The key is how you handle them.

Note the time, location, and any unusual circumstances (e.g. bad weather, vehicle break-in, etc.). Check your vehicle tracking system or delivery app. Double-check your route and delivery location.

Report it immediately

Let your employer, dispatcher, or delivery platform know what’s happened ASAP. If you’re self-employed, contact the client or shipper directly. Use the appropriate internal reporting system or email. Some delivery platforms (like Amazon Flex, DPD, etc.) have specific loss/damage reporting tools.

• Gather evidence: take photos and write down any details that might support your case:
• If damaged: photograph the item and packaging.
• If stolen: check for vehicle or depot break-in evidence. Look around for CCTV or witnesses if the loss happened at a public location.

Check your insurance

If you have GIT Insurance, now’s the time to check your policy and start the claims process. If you don’t have GIT cover – now’s the time to call the helpful team at BCD!

Note that if you don’t have GIT insurance and the load or parcel is valuable, you might be liable for the cost of the item depending on your contract.

How can you avoid issues in the future?

Scan items at every point, get signatures or photo evidence and avoid risky “safe places”, and always keep your van locked and secure.

Could you have improved security? Did something about the drop-off point seem unsafe? Do you need better courier insurance or tracking procedures?

Most delivery apps show proof of delivery and that you followed the delivery instructions exactly. If you did, you’re usually not held responsible, but always check your company’s policy.

You’re human, and things occasionally go wrong in this line of work. What matters is that you act quickly, communicate clearly, and protect yourself with the right cover and good delivery habits.

Goods in Transit Insurance is a vital safety net for couriers. It protects you financially and helps maintain your professional reputation. With parcel delivery issues on the rise, having the right insurance in place is more important than ever. Stay protected, stay professional, and drive with confidence.

Why use Business Choice Direct?

The experience team at BCD make getting insurance quick, simple, and cost-effective.

They understand the everyday challenges couriers face. With years of experience in reliable, competitive courier insurance, BCD can help you save time, money, and avoid costly mistakes.

Their cover isn’t off-the-shelf – it’s tailor-made to suit your specific needs. What may not be your top priority is always theirs!

Contact the helpful team at BCD on 0330 043 0098, or submit your details here.

GIT insurance FAQs

If you’re just getting started as a courier, you’ve probably already sorted your van and your courier insurance. But what happens if your van breaks down halfway through a job?

Having the right breakdown cover can save you time, money, and hassle when you’re out on the road. Whether you’re a solo driver or managing a small team, picking the right policy means less stress when things go wrong.

In this guide, we’ll walk through what’s included in breakdown cover for courier vans, typical costs, the difference between personal and business policies, and which providers to consider.

What is breakdown cover for courier vans?

Breakdown cover helps you get back on the road if your van fails.

For couriers, that means you won’t be left stranded mid-job, which helps protect your earnings and your reputation.

What does a typical policy include?

Most breakdown cover policies include some or all of the following:

• Roadside assistance if your van breaks down away from home
• Local recovery to a nearby garage
• National recovery, taking you and your van to any destination in the UK
• Home start if your van won’t start at your home address
• Onward travel or a hire van to keep you moving

If you take on overnight courier jobs, look for providers that offer support 24/7.

How courier policies differ

Standard breakdown cover is built for personal vehicles. But breakdown cover for business use takes your workload into account.

Courier-specific policies may offer:

• Faster response times for business users
• Recovery for commercial van breakdown cover
• Add-ons like cover for trailers or refrigeration units

If you’re using your van for international courier work, make sure the provider includes European breakdown cover or offers it as an add-on.

How much does breakdown cover cost?

Prices can vary depending on your van, usage, and the level of cover you need.

Factors that affect the price

Several things can push the cost up or down, including:

• Vehicle size and weight – 3.5 ton van breakdown cover is usually more expensive
• How old your van is
• How many call-outs are included per year
• Whether you want national recovery or just local assistance

If you’re working with a second-hand courier van, be prepared to pay a little more, especially if it’s over ten years old.

Example price ranges

For a single courier van, you can expect to pay:

• Basic roadside cover: £50–£80 per year
• Mid-level cover with recovery: £80–£130 per year
• Full business cover with extras: £130–£200+ per year

Fleets usually get discounted rates, especially if you’re insuring multiple vehicles under the same policy.

Choosing the right breakdown cover

There’s no one-size-fits-all approach. The right cover for you depends on how and where you work, what kind of van you drive, and whether you’re operating solo or as part of a team.

Individual couriers vs fleets

If you’re a self-employed courier driver with one van, a single-vehicle policy might be enough. But if you’re running multiple vans or plan to expand, look at multi-van or fleet policies.

Fleet policies are often cheaper per vehicle and come with simpler admin. This works well if you’re already thinking about fleet management.

Make sure the policy covers commercial vehicles, not just personal cars.

Business-specific needs

Your policy should match the type of courier work you do. Ask yourself:

• Does the provider offer cover for courier vans, or is it just general business use?
• Will they tow your van anywhere in the UK if needed?
• Can they offer you a like-for-like hire van, or just a small car?
• Are there limits on the age or mileage of the van?

If you often work outside standard hours, look for providers that operate 24/7 with minimal wait times.

Top providers of breakdown cover

Several providers offer commercial van breakdown cover, with varying features and pricing.

Here are a few well-known names:

• The AA – Offers flexible cover, with bolt-ons for courier-specific needs
• RAC – Well-known for business breakdown options and optional European cover
• Green Flag – Often cheaper and uses a large network of independent garages
• Start Rescue – Popular with couriers for offering good value on basic plans

Check if they include courier vehicle tracking or a mobile app so you can monitor the recovery status in real-time.

Each provider has its own terms, so it’s worth comparing the fine print.

What to watch out for in the small print

Not all breakdown cover for business use includes everything you might assume.

Here are a few things to look out for:

• Call-out limits: Some policies only allow a certain number of recoveries each year
• Van age restrictions: Older vans might not be eligible for full cover
• Recovery exclusions: Some providers won’t tow to your destination if it’s far from the breakdown point
• Third-party repairs: You may need to pay upfront and claim later

Always check what’s included before signing up. Some exclusions might affect you more than others, especially if you’re just starting out or relying on a second-hand van.

Frequently asked questions

Working overnight courier jobs isn’t just about driving at odd hours. It’s about building a routine that works for you, your body, and your business.

Whether you’re handling overnight deliveries for the first time or planning to make overnight courier work a regular part of your week, the right habits can make a big difference.

This guide shares practical tips for owner-drivers starting out in night work, covering everything from managing fatigue to keeping your van safe when the roads are quiet.

How overnight courier jobs differ from daytime work

Day and night courier work both have their place, but they come with different expectations. Understanding how they differ can help you make better decisions about what jobs to accept and how to prepare.

Typical demand and client expectations

Many shippers rely on overnight courier jobs to move loads quietly and quickly while the rest of the country sleeps. From retail stock transfers to emergency parts deliveries, overnight jobs tend to have tighter time windows and longer distances.

You’ll often be working with clients who expect reliable handovers early in the morning. And if you’re offering a 24-hour courier service, you’ll need to be ready for late-night callouts with short notice.

Why some couriers prefer overnight courier work

For some drivers, working nights makes more sense. There’s less traffic, parking’s easier, and you can often cover more miles in less time.

If you’ve got the right mindset—and a good pair of sunglasses for the drive home—it’s a quieter, calmer way to build your courier business. You might also find more availability for high value courier jobs, since clients often want trusted hands on these loads when staff aren’t around.

How to stay alert and manage fatigue on night shifts

Your ability to stay awake and alert is the most important part of any overnight courier work.

A strong routine can keep you focused, avoid costly mistakes, and help you feel better after your shift.

Set your routine for night shifts

Start by adjusting your sleep. Don’t leave it to chance. If you know you’ve got overnight deliveries, get a solid rest during the day before your shift.

Keep your meals light and balanced. Avoid heavy, greasy food that could make you sluggish. And try not to rely too much on caffeine. It might give you a lift, but the crash can hit hard later in the night.

Think about light exposure too. If you’re driving through the night regularly, try to limit bright light in the morning after your shift so your body knows it’s time to wind down.

Know when to take a break

Even experienced drivers sometimes push too far. But breaks aren’t a luxury, they’re how you keep control. Use the Courier Exchange app to plan stops along your route. Find places that are well-lit and easy to get in and out of.

Avoid pulling into isolated lay-bys unless you’ve used them before and know they’re safe. A short break at a busy motorway service station is always better than a nap in a dark lay-by, which could put you at risk of cargo theft.

Vehicle and load security during overnight deliveries

Driving at night can mean fewer people around. That’s great for traffic, but it can also put you at greater risk when parked. Keeping your van and load safe is part of the job.

Safety steps for parking overnight

Always look for well-lit areas, especially if you’re stopping in an unfamiliar town. Avoid parking out of sight or near places known for theft. Many couriers use vehicle tracking tools so someone always knows where they are—whether it’s a dispatcher, client, or a family member.

Lock your doors, close your windows, and keep valuables out of sight. Even if you’re just nipping in for a coffee.

Load handling during overnight deliveries

Thieves often look for easy targets. If your load looks like electronics or branded boxes, keep it covered. Use solid straps or tie-downs to make tampering harder.

After every stop, do a quick visual check before driving off. If anything seems off—broken straps, moved boxes, signs of tampering—don’t ignore it.

Communication and tracking during overnight courier work

Just because your shipper’s asleep doesn’t mean they don’t care. Keeping them informed builds trust with your customers—and helps you stand out for repeat work.

Use the CX app to update your status and send PODs when the job’s done. Many clients check in first thing in the morning, so you’ll want everything logged and ready before they do.

If something goes wrong, don’t wait. A flat tyre or delayed collection at 2am is still worth reporting. Even a short note can reassure the client that you’re on it.

Final thoughts on growing with overnight courier jobs

There’s more demand than ever for overnight courier jobs in the UK. As online shopping, urgent deliveries, and out-of-hours freight keep growing, more shippers are turning to couriers who can deliver through the night.

It’s not for everyone. But if you’re looking to earn more, avoid traffic, or just try a different kind of work, it’s a good option to have in your toolbox.

Whether you’re handling music festival courier jobs in the early hours or picking up contracts that help avoid congestion charges, building confidence with overnight deliveries gives you more control over your schedule—and your income.

Frequently asked questions

From product launches to milestone moments, this year’s TEG Member Event brought together hundreds of member businesses to connect, explore and celebrate.

Held at Unity Place in Milton Keynes, the tech-driven space was the perfect backdrop for an evening focused on innovation, collaboration — and looking ahead to the future.

Product updates

There was a lot to share this year.

We introduced the latest platform updates — all designed to help members grow their business, improve cash flow, and work more efficiently.

Want more detail? Watch the full presentations now.

Awards

We love celebrating our members. Each year, our awards recognise outstanding achievements across four categories.

Here are the 2025 winners:

Gold: THREE SPIRES COURIER SERVICES

Silver: ZAID LOGISTICS

Bronze: CW LOGISTICS LTD

Gold: PASS LOGISTICS

Silver: RIK EXPRESS LIMITED

Bronze: SHIRLEY TRANSPORT SOLUTIONS LIMITED

Gold: FAST UK COURIERS LIMITED

Silver: IVCS EXPRESS LTD

Bronze: D&K LOGISTICS LTD

Gold: LOAD IN LIMITED

Silver: LUCKXY TRANSPORT PVT LTD

Bronze: DIRECT CONNECT LOGISTICS LIMITED

25 Years of Excellence award

This year, we’re celebrating a major milestone — 25 years of the Exchange.

To mark the occasion, we honoured the founding members who’ve been with us since day one with our 25 Years of Excellence award.

A huge thank you to:

• PLANET LOGISTICS LIMITED
• 21st CENTURY COURIERS AND LOGISTICS
• EEZEHAUL
• RACEWORLDWIDE LOGISTICS
• PANEX LIMITED

Celebrating 25 years of the Exchange

This year’s Member Event wasn’t just about product updates – it marked a major milestone: 25 years of the Exchange.

TEG25 is about celebrating our member businesses. We’re sharing stories from those who’ve joined us over the years, and how they each use the Exchange in their own way.

It’s also about looking ahead. We’re inviting members to help shape the future through our Innovator Programmes. So we can keep building a better Exchange, together.

A huge thank you to everyone who attended the 2025 TEG Member Event and made this event so memorable. See you at the next one!

Fuel costs are one of the biggest ongoing expenses for owner drivers. When prices at the pump shoot up, they can quickly eat into your earnings.

But you’re not powerless. Whether you’re just starting out or looking to get more from your courier work, a few smart choices can help you manage higher fuel prices and keep more money in your pocket.

Why fuel price matters for owner drivers

As an owner-driver courier, you rely on your van every day. Every extra mile adds up. And when fuel prices rise, that daily cost jumps with it.

Even a small increase can make regular jobs less profitable. That’s why it pays to stay on top of your fuel spend—and take steps to bring it down where you can.

Build better habits to reduce fuel use

Cutting fuel costs often starts with how you drive and care for your van. You don’t need to make big changes all at once.

But the small things you do each day can make a real difference over time.

Watch your driving style

Aggressive driving burns more fuel. So does sitting in traffic with the engine idling.

Aim for smooth acceleration and gentle braking. Use cruise control when you’re on longer runs. Keep your revs steady rather than flooring it at every green light. It all helps reduce your fuel burn, especially on long-distance owner-driver courier jobs.

Keep your van well maintained

When your van’s in good condition, it runs more efficiently. Check your tyre pressure regularly and top it up when needed. Under-inflated tyres increase drag and lead to higher fuel use.

Stick to your servicing schedule too. Dirty air filters and worn-out oil can mean your engine works harder—and uses more diesel.

These checks are small jobs, but they’re worth doing. They’ll help reduce your overall courier van diesel costs without needing to change your van or route.

Compare fuel card options for better rates

Fuel cards aren’t just for big fleet operators. Many courier fuel cards are set up for single-van drivers, offering discounts at popular fuel stations and fixed weekly pricing.

These cards help you budget better, especially when fuel prices jump around. You’ll often get access to lower rates than what’s listed at the pump, and you can track your spending in one place.

Some fuel cards are designed for couriers using platforms like Courier Exchange. Others come with mobile apps that show nearby stations and current prices.

Look out for:

• No monthly or transaction fees
• Good station coverage on your routes
• Weekly price updates so you can plan ahead

If you’re just starting out, comparing a few options is a good idea. There are plenty of tools online that can help with this.

Use real-time tools to track fuel price changes

Fuel prices can vary wildly from one town to the next. Even within the same area, different stations can charge very different rates.

Knowing where to fill up can save you a fair bit over the course of a week. And there are some handy apps out there that make this easy.

Best apps for finding cheap fuel

Apps like PetrolPrices and Waze let you compare fuel stations near you. You can filter by fuel type, location, and price. These tools are especially useful if you cover long-distance loads and often travel new routes.

Some apps update prices daily, so you can plan your stops before heading out.

Using these tools alongside your courier vehicle tracking software can help you work smarter—combining route planning with fuel savings.

Planning routes around higher fuel prices

If you often drive through certain areas with known high prices, it may be worth adjusting your route. This doesn’t always mean going out of your way—just shifting your fuel stops to better-priced stations en route.

Pair this with your load planning and drop-off timings to make sure you’re not wasting time. It’s all about being efficient with where, when, and how you drive.

Consider your van’s long-term fuel impact

Not all vans use fuel the same way. Your choice of vehicle will influence your ongoing fuel spend more than any driving habit.

If you’re in the market for a van, think about fuel economy as well as size and load type. You don’t always need a brand-new vehicle either. A well-kept second-hand courier van can be just as reliable—and cheaper to run.

Fuel-efficient models and electric vans are becoming more common on the courier scene. And with rising fuel prices, many drivers are weighing up the long-term savings they offer.

Choosing the right van for the work you do

A smaller van might make more sense if you do short local runs. But if you’re covering distance with heavier loads, a medium-sized diesel may still be the better bet.

It comes down to balancing fuel economy with your typical work. There’s no one-size-fits-all answer—but choosing a courier van carefully can help lower your costs over time.

Know how to quote for fuel costs

If fuel costs are going up, your pricing needs to reflect that. Too many new drivers underquote, thinking it’ll help them win work.

But if you’re losing money on each run, your business won’t grow.

Take a close look at your mileage, fuel spend, and how long jobs take you. Then factor that into your quotes. If you’re using platforms like CX, tools like the mileage calculator can help you avoid underpricing.

Use the same logic when reviewing jobs posted by shippers. If the rate doesn’t cover your time and fuel, it’s okay to pass.

Take the time to learn about pricing your courier jobs properly. It’ll pay off in the long run.

Frequently asked questions

Taking on international courier work can open up more profitable opportunities for UK-based drivers. European loads often pay better, especially for longer distances or urgent shipments. If you’re just starting out as a courier, working abroad might sound like a big step, but with the right prep, it’s very doable.

In this guide, we’ll look at what you need to get your van and documents ready for courier work abroad, from breakdown cover and vehicle checks to what sort of jobs you can expect on the platform.

Let’s get your van ready for the road.

What documents do you need for courier work abroad?

You can’t cross into the EU without the right paperwork. And once you’re in, you’ll need to keep these documents to hand in case you’re stopped or asked at a border.

Passport, permits and customs documents

Make sure your passport is valid for at least six months. Some EU countries also ask for an International Driving Permit (IDP), depending on where you’re going and how long you’ll stay.

Always carry your:

• Full UK driving licence
• Green card (from your insurer)
• Vehicle V5C logbook
• T1 or T2 transit documents (only for specific loads going through customs checks)

Operator licence and CMR notes

You don’t need a full O-licence if you’re only using a van under 2.5 tonnes for your own loads. But if you’re subcontracting or carrying goods for others, you may need one – especially post-Brexit.

Make sure you’ve got CMR insurance and a completed CMR consignment note for each cross-border load. These are standard documents for international goods transport and protect both you and your customer if anything goes wrong.

Vehicle checks for long-distance EU courier work

Long drives across Europe mean you’ll need your van in top condition. Nobody wants to break down halfway across France with a frozen shipment in the back.

Before heading out, run these basic checks to keep on top of your courier van maintenance:

• Tyres: pressure, tread depth, and condition
• Oil and coolant: top up before long journeys
• Brakes: check responsiveness and pad condition
• Lights: all bulbs should be working
• Load area: check for any damage or loose fittings
• Documents: keep copies in the glove box and on your phone

If you’re running frozen and chilled transport, double-check that your fridge unit is compliant with EU standards and serviced recently.

Having a well-maintained van helps avoid delays and shows you’re reliable, especially when bidding for higher-paying international courier work.

Get the right cover in place

Accidents and delays can happen anywhere, but they’re harder to sort when you’re hundreds of miles from home.

That’s why it’s smart to check what your courier van breakdown cover includes before you set off.

Do you need separate European breakdown cover?

Yes. Most UK policies don’t include the EU unless you’ve paid extra.

A decent European policy should offer:

• Roadside repair in EU countries
• Towing to a nearby garage
• Hotel stays or vehicle repatriation
• 24/7 helplines (make sure you’ve got the EU number saved)

Some providers also offer multilingual support, which can be helpful in a stressful situation.

Cross-border courier insurance

Standard van cover won’t always apply once you cross the Channel. You’ll need a policy that extends to EU countries and includes:

• Courier insurance valid in Europe
• Goods in transit cover
• Public liability (check if this still applies abroad)
• CMR insurance for loads covered under the CMR Convention

If you’re regularly doing international courier deliveries, speak to your broker and make sure your policy fits the work you’re doing.

Prepare for border checks and customs delays

Cross-border jobs often involve longer waits at ports or terminals. Since Brexit, checks are tighter, and every country has its own process.

Be ready to show:

• Vehicle and driver ID
• Load documents and any permits
• Details of the shipper or freight forwarder

Plan your route with extra time for delays. Keep calm if you’re stopped, it’s part of the job. And remember, some countries charge extra fees on toll roads, so have a payment method ready or get a tag in advance.

If you’ve got a regular route through a specific port or border, use that to your advantage when looking for repeat European loads. Clients prefer drivers who know the process and can avoid common delays.

Why international courier work can help grow your business

Most international courier work pays more than local jobs. That’s down to the added paperwork, time, and risk. But for drivers who prepare properly, it can be a steady source of work, and it can help you stand out.

Higher rates and long-term clients

Jobs that cross borders usually have better rates, especially if you’re covering long distances or transporting urgent items. Many freight forwarders will shortlist drivers who’ve done EU courier work before and know the paperwork.

Repeat work is common too. Once a shipper knows you can handle courier work abroad, you’ll be front of mind when they post new loads.

You can also earn more by offering extras, like:

• Multi-drop in different countries
• Timed delivery
• Refrigerated or fragile goods transport
• Late-night or 24-hour courier service

These are all in demand for cross-border deliveries.

Stand out on Courier Exchange

Platforms like Courier Exchange let you filter by route, region, and job type. You can target international courier work directly, and tailor your profile to highlight your experience with European loads.

Make sure your feedback score stays high, and note any extra services you offer. Drivers who’ve done music festival courier jobs, for example, often get repeat summer bookings due to their reliability under pressure.

You’ll also want to track costs carefully. For example, using courier fuel cards can help keep fuel costs down when you’re travelling across multiple countries.

Frequently asked questions

Music festival courier jobs are a great way for owner drivers to tap into seasonal demand and take on work that’s varied and well paid. From backstage freight to artist kit and press materials, these jobs go far beyond a standard A-to-B delivery. They offer a chance to work directly with organisers, artists, and media teams — and often lead to repeat bookings.

If you’re looking to grow your client base or just want something different from your usual same-day courier jobs, live events and festivals can offer new opportunities. Here’s what to expect and how to get started.

Why music festival courier jobs are worth considering

Courier work linked to festivals and live events tends to pick up from late spring through to early autumn. During this period, event teams rely on trusted drivers who can handle last-minute loads, cross-border drops, and on-site delivery restrictions.

UK festivals need plenty of help from local couriers. But if you’re willing to travel, there’s also high demand across Belgium, France and the Netherlands — especially from UK-based shippers managing European events.

This type of work often pays well, particularly when deadlines are tight or the freight is valuable. You might be transporting staging, lighting rigs or even a performer’s personal gear. And if you’re reliable and easy to work with, there’s a strong chance you’ll be asked again.

What type of loads to expect during live event courier jobs

Festival-related loads vary by venue, timing, and the type of event. But there are a few consistent job types you’ll come across.

Common loads for music transport jobs

You won’t always be moving full stage rigs, but it’s not uncommon. Typical loads include:

• Band and crew luggage
• Stage props, lighting and power equipment
• PA systems and sound desks
• Printed signage, wristbands, and other event collateral
• Artist merchandise and press kits

Some of these jobs may come via agencies offering specialist courier services, while others are posted directly by shippers or event teams on platforms like Courier Exchange.

Time-sensitive delivery expectations

Timing matters more than anything with music festival courier jobs. Some jobs may need late-night collection, early-morning drop-off, or timed delivery at a loading bay with strict access rules. So offering a same-day or 24-hour courier service could set you apart.

Backstage zones often use vehicle passes, and you’ll need to liaise with security. Some couriers even stay on-site during the event for return loads or kit breakdowns.

What you’ll need to succeed

Festival courier work isn’t just about speed — it’s about reliability, vehicle prep, and communication. Here’s what helps.

• Courier van security: Many loads are high value. You may be asked to provide slam locks, deadlocks or tracking devices.
• Courier insurance: Check that your policy covers audio/visual equipment, media kits and overnight courier jobs if needed.
• CMR insurance: If you’re heading into Europe, make sure you’re covered under CMR insurance rules.
• PPE: Some festival sites expect you to bring high-vis clothing and steel-toe boots for backstage access.
• Tech: A mobile phone with maps, contact access and vehicle tracking apps makes life easier and keeps clients informed.
• Breakdown cover: If something goes wrong along the way, you’ll want reliable breakdown cover for your courier van, so you can get back on the road ASAP.

You should also make sure your vehicle is clean and presentable — especially if you’re delivering directly to artist teams or VIP areas.

Where to find live event courier jobs

If you’re looking to move into event-based courier work, you’ll need to know where the loads are. Word of mouth plays a part, but platforms and brokers can help too.

Freight exchanges and specialist freight forwarders

Courier Exchange is one of the fastest ways to pick up owner driver jobs tied to music festivals. Shippers post loads needing same-day or timed delivery, and many will flag event-related work directly in the job listing.

There are also freight forwarding agencies that specialise in live events, AV kit, and entertainment logistics. Signing up with one of these specialist services can help you get a foot in the door, especially during peak season.

Repeat work and building relationships

If you’re reliable, polite and keep to deadlines, you’re far more likely to be remembered. Many production companies and tour managers stick with the same couriers for entire seasons.

This means even a single drop at a small local gig could turn into regular work. Once you’ve built relationships, you might get asked to cover an entire event tour or regional circuit.

Major UK and EU festivals needing courier support

Here are some of the bigger festivals that regularly need courier support, either directly or via contracted suppliers.

UK events with high courier demand

• Glastonbury Festival (Somerset): AV kit, media packs, band gear
• Reading & Leeds: Multiple stage setups across two sites
• Download Festival (Donington Park): High volume of music tech freight
• BBC Proms (London): Theatre, lighting and stage prop movement
• Arena tours: These happen year-round, not just in summer

EU events for cross-border opportunities

For drivers based in the South East or Midlands, EU jobs are within easy reach via the Eurotunnel or ferry. Here are some common festivals where music equipment transport work pops up:

• Rock Werchter (Belgium): AV and merchandising loads
• Tomorrowland (Belgium): VIP equipment, artist support
• Lowlands Festival (Netherlands): Crew kits and sponsor materials
• Hellfest (France): Lighting, backline equipment
• Paris Jazz Festival (France): Publicity and audio freight

These events often have British-based organisers or artists, so UK couriers are regularly needed.

Final thoughts: getting started with events deliveries

Music festival courier jobs can add real variety to your work, with the added benefit of better rates and repeat bookings if you make a good impression. From high-energy UK festivals to well-known events across Europe, there’s plenty of seasonal demand for couriers who can turn up on time and deliver with care.

If you’re kitted out with the right gear, have your courier insurance sorted, and enjoy working in fast-paced environments, this type of work could be a solid addition to your load calendar.

Stay alert on platforms like Courier Exchange, look out for last-minute jobs, and treat every event as a chance to build new contacts. It might start as a one-off delivery — but it could lead to a season’s worth of owner driver jobs.

Frequently Asked Questions

If you’re just starting out as a self-employed courier driver, managing costs can feel like a full-time job on its own. One of the best ways to keep your fuel spending under control is using a fuel card.

These cards are more than just a payment method, they can help simplify admin, support your cash flow, and make VAT reclaim much easier.

In this guide, we’ll explain how fuel cards work, what to watch out for, and how to choose the right one for your courier business.

What are fuel cards and how do they work?

A fuel card is a payment card that’s used exclusively to buy fuel. Instead of paying with cash or your personal debit card, you use your fuel card at participating petrol stations and get billed later.

It’s widely used in courier fleets, but even solo drivers benefit from the admin support it offers. For owner-drivers, it’s an easy way to keep fuel spend separate from your personal money.

Most providers offer online portals or mobile apps where you can check transactions, view invoices, and track usage. These features can really help when it’s time to update your books or run reports using courier accounting software.

The actual payment doesn’t come out immediately. You’ll receive a weekly or monthly invoice showing every transaction. Then you pay the provider directly, often by direct debit.

How fuel pricing works with fuel cards

Fuel pricing can be confusing at first, especially when you’re comparing multiple fuel cards. But once you understand how the pricing works, you’ll find it easier to compare offers.

Pump price vs fixed price

Some cards charge the same price you see at the pump. These are usually simpler to understand and don’t require pricing emails or updates.

Others use fixed weekly pricing. Your provider sets a price per litre each week, and you pay that rate no matter which station you use (within the provider’s network). It can be cheaper, but only if the weekly rate is lower than average pump prices in your area.

Fixed pricing is ideal for longer-distance drivers or those with regular routes, where fuel costs can add up quickly, and you don’t want to worry about fuel price surges.

Discounts and surcharges

Many business fuel card providers advertise discounts, but those deals often apply only at specific fuel brands or volume tiers.

For example, you might get 2–3p off per litre if you hit a certain monthly usage, or only when filling up at partner stations. It’s also common to see surcharges at non-network stations.

How pricing updates are shared

If you’ve got a fixed price card, the provider usually sends you an email each week with the updated rate. Some providers offer real-time access through their apps or portals.

This lets you plan your refuels around the best pricing. It’s especially useful if you’re trying to budget each week or want to avoid filling up when prices are higher than usual.

Typical costs and what to expect

While fuel cards can save you money and time, there are some standard costs you’ll need to factor in.

Here’s what to look out for:

• Card fees: Many providers charge a flat monthly or annual fee (e.g. £1.50–£2.00 per card).
• Transaction fees: Some cards charge a small amount each time you fill up.
• Network fees: If you fill up at a station outside the agreed network, you might face a small penalty or higher fuel rate.
• Optional extras: Services like courier vehicle tracking, carbon reporting or alerts often come at a small extra cost.

The best way to compare cards is to look at your monthly fuel usage and work out which charges will apply based on your routes.

Benefits of using a fuel card for your courier business

For new courier van drivers, handling paperwork and expenses can be a bit overwhelming. A fuel card can reduce admin stress and give you a clearer view of your running costs.

Here’s how:

• One invoice: Instead of juggling dozens of receipts, you get one clear invoice every week or month.
• Simpler VAT returns: Most providers supply HMRC-compliant invoices with courier VAT included, ready to upload into your accounting software.
• Better cash flow: Many fuel credit cards give you up to 30 days to pay, helping you bridge the gap while waiting for client payments.
• Budget control: You can set limits, monitor fuel usage, and block cards if needed.
• Time saved: You won’t need to collect receipts or do manual logs anymore.

Let’s say you fill up three times a week across different regions. With a fuel card, that’s three less receipts to track and one simple payment to make. Over a year, that adds up to hours saved.

Are there any restrictions?

Not all fuel cards work the same way, so it’s worth reading the fine print. Here are some common limits to be aware of:

• Limited networks: If you regularly drive in rural areas, make sure your card is accepted at stations along your routes.
• Minimum spend rules: Some providers require a monthly minimum spend to avoid service fees.
• Purchase limits: Most cards only cover fuel, AdBlue or lubricants – not snacks, toll charges or repairs.

If you’re applying as a one-person business, choose a card designed for smaller operators. Not every fleet fuel card will suit a solo driver.

Choosing the right fuel card for your courier work

There’s no single “best” card. It depends on how and where you work.

Here’s what to compare:

• Network size: Can you use the card at stations along your delivery routes?
• Fuel type: Some cards include access to EV charging networks, ideal if you’re using or switching to electric.
• Pricing model: Do you prefer the consistency of fixed pricing or the flexibility of pump rates?
• Fees: Are there hidden costs for admin, transactions or network access?
• Online tools: Does the provider offer reports, alerts or route mapping?

Some providers even let you customise your card with driver names or number plates. That’s handy if you have a transport manager looking after more than one vehicle in your courier fleet.

How to apply for a fuel card

Applying for a fuel card is usually straightforward and done online.

You’ll need:

• A business name or UTR number (if you’re a sole trader)
• Contact details and delivery address
• An estimated fuel usage per month

Most providers run a quick credit check, especially for fuel credit card options. If you’re just starting out, a prepaid card might be easier to get approved for.

Payment options often include weekly or monthly direct debit. Once approved, your cards are sent out by post—usually within 3–5 working days.

Common myths about fuel cards

Fuel card FAQs

As a new courier business owner, offering a 24-hour courier service can be a game-changer. With customers expecting fast and reliable deliveries at all hours, being able to meet those needs will set you apart.

But building a 24-hour operation isn’t something that happens overnight. It requires planning, the right infrastructure, and a solid understanding of the logistics involved.

Here’s how you can get started and build your service effectively.

Why there’s demand for a 24-hour courier service

In the modern world, more and more customers are demanding round-the-clock service.

Whether it’s for time-sensitive deliveries or late-night emergency requests, offering a 24/7 courier service can tap into a growing market. This is especially true for businesses needing urgent deliveries at any time, such as those dealing with high-value courier jobs or critical shipments.

Understanding your customers’ needs is the first step. Many industries, from retail to healthcare, rely on quick delivery.

When you offer a 24-hour courier service, you’re providing a level of convenience that your competitors might not be able to match.

Being able to meet customer expectations at all hours of the day can build loyalty and a steady stream of repeat business.

How to build a fleet to support 24hr delivery

To offer a 24-hour courier service, you’ll need a fleet of vehicles that can be relied upon day and night. This means having a courier fleet with mix of vehicles that can handle a range of deliveries.

If you’re just starting out, it might be tempting to stick with a single vehicle, but as demand grows, you’ll need to expand.

Think about the types of deliveries you’ll handle. Will you need small vans for same day courier jobs, or will you require larger vehicles for bulky or high-value items?

Consider both the number of vehicles and their availability. Running a 24/7 courier service means you’ll need to plan for every shift, ensuring you can offer coverage at any time of day.

How to schedule shifts and optimise vehicle usage

Managing your drivers and vehicles is important for maintaining 24hr delivery.

Create a schedule that ensures there’s always a vehicle available, even during night hours if you want to offer overnight courier deliveries. Use software or a dispatch system that helps you keep track of driver availability and vehicle location. You’ll also need to think about rest periods for drivers to comply with UK regulations.

With careful planning, you can optimise your fleet’s usage. For example, when demand is low, you can stagger shifts, ensuring that you don’t have too many drivers at once.

This will help reduce downtime for vehicles while keeping the service running smoothly.

Use Courier Exchange to expand your availability

As a new courier business owner, you may not have a massive fleet at your disposal.

This is where Courier Exchange (CX) can play a big role. By becoming part of the CX network, you can access a pool of other couriers who are available to take on loads when you’re unable to.

Using CX to ensure your service is always available

One of the major advantages of joining Courier Exchange is the ability to find courier subcontractors.

If you’re in one part of the UK and need to serve a customer in another, you can use the platform to find another courier nearby. This ensures that you never miss out on a same-day job, and can provide 24/7 deliveries even if you’re unavailable or out of the area.

With CX, you can also find couriers and even haulage vehicles with specialist equipment for certain deliveries, like frozen and chilled transport, or even specialist courier services for delicate or high-value loads.

This level of flexibility is vital when you’re aiming to provide 24-hour services.

Keep customers informed with live tracking and updates

When running a 24-hour courier service, clear communication with customers is essential.

With deliveries happening at all hours, customers need to feel confident about the status of their shipments.

Offering real-time vehicle tracking allows customers to monitor their deliveries, which can help reduce anxiety, especially with urgent or high-value items. Regular updates on the status of the job, including estimated arrival times, will also go a long way in keeping customers satisfied.

With the right systems in place, you can send these updates automatically, saving time and reducing the risk of human error.

Grow your same day courier service into a 24-hour operation

If you’re already running a same day courier service, expanding to a 24-hour courier service can be a logical next step.

Many of the processes you have in place for same-day delivery—such as vehicle management and customer communication—will be similar for 24-hour operations.

Start by offering late-night services and gradually build up to 24-hour availability. You don’t have to make the change all at once. Test the waters during evenings and weekends before committing to round-the-clock service.

As your business grows, you’ll need to invest in more vehicles and drivers, but the groundwork will already be laid.

Frequently asked questions

Operating a courier business in the UK means navigating various costs, and one of those costs is toll charges. Whether you’re an owner-driver or part of a larger fleet, knowing which toll roads, bridges, and tunnels to expect can help you better manage your operating expenses.

This guide will walk you through the active toll roads in the UK, what they cost, and how to make sure your business stays on track.

What are toll roads and why should couriers care?

A toll road is a road where drivers must pay a fee to use it. These roads, tunnels, and bridges are often used to fund their construction and maintenance.

For couriers, toll roads can have a major impact on delivery costs, especially when you’re covering long distances or navigating busy areas. The charges may seem small at first, but they can add up quickly—particularly for courier fleets and HGVs (heavy goods vehicles) which tend to have higher toll rates.

For owner-drivers, it’s especially important to factor these costs into your pricing. Managing your toll expenses can make a big difference when trying to maintain profitability in a competitive industry.

Active toll roads in the UK

Several major routes in the UK have toll charges. Below are the most common ones you’ll encounter while on the job.

M6 toll road

The M6 toll road is a popular route for long-distance hauliers and couriers. It runs parallel to the M6 motorway, bypassing some of the more congested areas, which can help save you time.

• Charges for vans and HGVs: The toll for vans (up to 3.5 tonnes) is around £7.10, while HGVs can expect to pay £12.60 or more, depending on the number of axles. While it’s a quicker route, the toll might not be ideal for short journeys.
• Why use it?: If you’re trying to avoid congestion charges on the M6 or need to get through the West Midlands quickly, the M6 toll road can be a worthwhile choice.

A30 (Dartford Crossing)

The Dartford Crossing (A282) is one of the busiest toll crossings in the UK. It connects Kent and Essex, and it’s used by many couriers and hauliers travelling between London and the South East.

• Charge for vans and HGVs: The cost of the Dartford Crossing varies depending on the vehicle’s class. For standard vans, it’s £2.50, while larger HGVs might face higher charges.
• Payment method: The Dartford Crossing is toll-free for vehicles with an account, making it easier to pay in advance.

The Dartford crossing charge is an important consideration when factoring in costs for trips to or from the South East.

Key tunnels and bridges to watch out for

It’s not just roads that can come with tolls; certain tunnels and bridges also have fees.

Tyne Tunnel

The Tyne Tunnel connects the cities of Newcastle and Gateshead. If you’re delivering goods in the North East, this tunnel is often part of your route.

• Charges: For a van or lorry, expect to pay around £1.90 each way.
• Payment: The Tyne Tunnel toll is easy to pay with pre-pay options for frequent users.

Humber Bridge

The Humber Bridge, which spans the Humber Estuary, is another toll crossing that many couriers use, especially for deliveries between Yorkshire and the North East.

• Charges: The toll for HGVs can be as much as £20, so if you’re delivering in that region, it’s something to consider when calculating your route costs.

How do toll roads affect your business?

Tolls can have a major impact on your bottom line. Here’s how:

• Increased costs: Depending on how often you use toll roads, charges can quickly add up, especially if you have a fleet of courier vans or HGVs making regular deliveries.
• Time savings: While toll roads cost money, they can save you time. Routes like the M6 toll road or Dartford Crossing can bypass heavy congestion, meaning you spend less time in traffic and deliver goods faster.
• Route planning: Smart route planning can help you avoid unnecessary toll charges. Consider using vehicle tracking systems or apps that help you plan your routes around toll roads, reducing the cost burden.

By understanding where these toll roads are located and their costs, you can make better decisions about which routes to take, depending on your budget and delivery deadlines.

How to pay toll charges as a courier

Paying toll charges in the UK is pretty straightforward, but there are some methods that make it easier for couriers, especially those operating across multiple toll roads.

• Prepaid accounts: Many toll routes, including the Dartford Crossing, allow you to set up an account for automatic payment. This can save time and reduce the chance of forgetting to pay.
• ANPR (Automatic Number Plate Recognition): Many toll roads use ANPR technology, meaning you don’t need to stop to pay. The system will automatically charge your registered account based on your vehicle’s number plate. But be careful: if you’re driving without an MOT, those same cameras could catch you!
• App-based payment: Several apps allow you to manage toll payments and even prepay for some roads.

Having the right payment method in place is crucial for smooth operations and avoiding any fines or penalties.

How to reduce toll costs in your courier business

While you can’t avoid all toll roads, there are a few strategies that can help reduce your toll-related expenses:

• Plan your routes: Use vehicle tracking and route-planning apps to avoid tolls when possible. A smart route planner can often find alternative routes that bypass the M6 toll road or Dartford Crossing without significantly adding to your journey time.
• Avoid peak times: Some toll roads, especially in congested areas, have higher charges during rush hours. If you can plan your deliveries outside of these times, you might save money.
• Consider your vehicle: Larger vehicles, like HGVs, will face higher toll charges than smaller courier vans. If possible, try to adjust your fleet size and types to reduce the toll fees you face.

For couriers managing a fleet, using courier accounting software to track toll expenses can help you stay on top of costs and adjust your pricing accordingly.

Toll roads FAQs