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Fuel costs and long days on the road mean couriers always look for ways to get more out of their vans. One option that’s gained attention in recent years is engine remapping.

In this guide, we’ll explain what engine remapping is, how it works, how it compares with alternatives, and what it means for couriers in real-world terms. You’ll also find risks, costs, and the questions to ask before booking a remap.

What is engine remapping?

Modern vans rely on an electronic control unit, or ECU. This onboard computer manages the engine’s performance by controlling fuel injection, turbo boost, rev limits, and more.

Manufacturers program ECUs with generic settings. These need to work across multiple countries, fuel grades, and climates. ECU remapping is when those factory settings are rewritten to suit specific needs.

For couriers, this usually means better fuel economy and extra pulling power. It’s sometimes called van remapping, van tuning, or engine tuning, but the principle is the same: adjusting the ECU software to change how your van performs.

How does engine remapping work?

A technician connects a laptop to the van’s OBD (On-Board Diagnostics) port. They read the ECU file, then upload a new one. This process usually takes one to two hours.

Remaps come in two types. A standard map is pre-written for a particular van model. A custom map is built around your specific van, driving style, and even the type of work you do.

The new map changes settings such as:

• Fuel-air mix and injection timing.
• Turbo pressure and boost control.
• Throttle response and torque curve.
• Rev limiters and speed limiters.

And if you change your mind, most garages can restore the original factory file.

How remapping compares with other options

Couriers sometimes hear about chip tuning or tuning boxes and wonder how they differ.

• Chip tuning involves replacing the ECU chip with a new one. It’s outdated and rarely used on modern vans.
• Tuning boxes plug into the fuel system and trick the ECU. They’re cheap, but results are inconsistent and can harm reliability.
• Engine remapping reprogrammes the ECU directly. It’s precise, reversible, and the preferred option for most modern vans.

For courier vans covering high mileages, remapping is the most reliable way to gain performance without risking long-term damage.

The benefits of engine remapping for couriers

Couriers carry heavy loads and cover long distances, so improvements in fuel use or driveability can make a difference. Here are the main benefits of engine remapping.

Better fuel economy

Van remapping can make engines use less fuel at steady speeds. Even small savings per 100 miles add up when you’re driving 40,000 miles a year.

For couriers watching their van diesel costs, a remap can pay for itself in one to two years.

More pulling power

A remap usually delivers more torque. That’s helpful when joining motorways, overtaking, or climbing hills with a heavy pallet in the back.

Extra torque also means less stress on the engine, which can reduce wear over time. This is useful for demanding jobs like temperature-controlled courier work, where loads are heavier and schedules tighter.

A smoother drive

Remaps sharpen throttle response and reduce gear changes. The van feels more responsive, especially on motorways and A-roads.

For drivers covering international courier work, this makes a big difference. Less gear shifting and smoother acceleration can reduce fatigue on multi-hour jobs.

Real-world example

Take a courier with a Transit van covering 35,000 miles per year. A remap improving fuel use by just 3 mpg could save around £800 annually.

Combined with fewer gear changes and less strain on the clutch, the savings grow further.

The risks of engine remapping

While the benefits are clear, engine remapping carries risks.

Warranty and insurance

Manufacturers may void warranties if a remap is detected. If your van is still under warranty, it’s a major factor. Insurance providers must also be informed. Failing to declare it can void your cover.

Reliability

Poorly written maps or cheap jobs can harm engines. In some cases, they can lead to breakdowns on the road. Having courier van breakdown cover is a safety net, but prevention is better.

Added wear

More power can put extra stress on tyres, brakes, and gearboxes. That may increase maintenance costs. While the engine may be fine, other parts can wear faster.

Legal and compliance considerations

Remapping is legal in the UK, but the van must still pass MOT checks and meet emissions standards.

Professional tuners keep all emissions controls intact. Be wary of garages offering “delete” maps that remove diesel particulate filters or EGR valves. These are illegal, increase pollution, and can cause MOT failures.

As a courier, you can’t risk downtime or fines, so stick with reputable providers.

Questions to ask your garage

If you’re considering a remap, ask these questions before handing over the keys:

• Do they use standard or custom files?
• Can they provide before-and-after figures for power and torque?
• Will they back the remap with a guarantee?
• Can they restore the factory map if needed?
• Do they have experience with courier vans like Transits and Sprinters?

These checks help avoid poor results and keep your van reliable for self-employed courier driver jobs.

How much does engine remapping cost?

Most garages charge between £200 and £500 for van remapping. The cost depends on the van, the quality of the file, and whether you want a custom map.

Think about it as an investment. A courier driving 40,000 miles per year might save enough in fuel to cover the cost within 12 to 18 months. After that, the savings go straight to your pocket.

Here’s a rough comparison:

These numbers are examples, but they show why couriers driving long distances see the most return.

When not to remap

Engine remapping isn’t for every courier.

Avoid it if your van is leased, still under manufacturer warranty, or if you only cover short city runs where fuel gains will be minimal.

In those cases, focus on other improvements. Tyre pressure, correct load restraint, and regular servicing often bring bigger savings than a remap. Even small eco-friendly van upgrades like low-resistance tyres or improved aerodynamics can reduce running costs.

Looking ahead and final thoughts

Right now, engine remapping is mainly about diesel and petrol vans. It offers couriers real benefits: lower fuel costs, extra torque, and smoother driving. For long-distance work, these gains can make a real difference.

But the industry is shifting. As hybrid and electric vans become more common, the role of remapping may change. Instead of power and torque, future software updates might focus on range, charging behaviour, and efficiency. In the meantime, couriers can also consider other van upgrades like aerodynamic add-ons or low-resistance tyres.

So, is remapping worth it? For many couriers covering thousands of miles each year, it can be a sound investment. For others, especially those with newer leased vans, regular servicing and strong maintenance practices may deliver better value.

The most important step is choosing a professional garage with experience in courier vans. That way, the process supports rather than undermines the demands of owner driver jobs.

Remapping isn’t a magic solution, but it can be a smart addition when done responsibly and as part of a wider approach to managing your van.

Frequently asked questions

The benefits of moving freight using electric vehicles (EVs) are on the rise. There’s the obvious sustainability benefits. Beyond that, though, EVs are an access-all-areas pass in cities with clean air zones, they’re relatively immune to rising diesel prices, and, bluntly, they’re an easy way to impress end customers.

All in, that means CX load posters are increasingly on the lookout for carriers and drivers with electric vehicles.

We’re therefore pleased to report more than 80 CX members already have electric vehicles in their fleets. Today, for World Electric Vehicle Day, we’re showing them some love.

CX members with electric vehicles

As of 9th September based on member feedback, selected CX members with electric vehicles include:

• AA Xpress
• AJK Transport Services
• Choice Courier 
• CH Goods Transport 
• Echo Proteam
• Fast UK Couriers
• Fastrac Logistics 
• H&J Sameday Courier
• HIVED
• INCYP Logistics
• Iorol Transport
• KS Cargeau
• MDJ Couriers 
• Michael Path Solutions 
• Ontime Express
• OPB Logistics
• PDH Sameday 
• Proheavens Cargo Services 
• RAB Courier
• Ramsay Couriers
• SOA Courier Enterprise
• The Golden Olive Tree 
• Vigilant Watch 

The above list certainly isn’t every carrier that has at least one electric vehicle available on CX, and as time goes on the list is going to grow.

For now though, if you’re a load poster and need (or just want!) to use an electric vehicle for a delivery, give one of the above members a try.

You can find them in the directory – charged and ready to go.

Starting out as a courier means getting to grips with more than just driving. You’re not only responsible for getting from A to B, but also for making sure every item you carry arrives safely. Customers trust you with their freight, and how you handle and protect it plays a big part in whether they’ll hire you again.

That’s where good load restraint comes in. If goods shift during a journey, they can get damaged, cause accidents, or even land you in trouble with the police. On the other hand, knowing how to secure cargo properly shows professionalism and helps you build a solid reputation.

This guide will walk you through the basics of load restraint in vans. We’ll cover the most common types of equipment, tips for different types of freight, and practical advice to help you avoid mistakes.

Whether you’re carrying pallets, fragile boxes, or irregular items, you’ll find simple methods to keep your loads safe and your business running smoothly.

Why load restraint matters for courier drivers

When you’re moving goods for paying customers, the cargo is your responsibility from the moment it’s loaded. Poor load restraint can cause items to move around, which may damage them or even affect the stability of your van.

Customers expect their goods to arrive in the same condition they left in. That’s why safe handling is as important as punctuality. Good practices also help you avoid issues with DVSA roadside inspections, where unsafe loads could lead to penalties.

Following the rules

That leads us to the legal angle. UK road traffic laws require couriers to carry loads safely, and police or DVSA officers can stop you if they suspect a problem.

Poorly secured cargo can lead to fines, points on your licence, or even prosecution if it causes an accident. Insurers may also reject claims if unsafe load restraints are proven to be a factor.

Types of load restraint equipment

Most couriers carry a mix of equipment for different jobs. Each tool has its purpose, and learning how to use them properly makes the job much easier.

1) Ratchet straps and tie-downs

Ratchet straps are among the most reliable forms of load restraint. They work well for pallets, heavy boxes, and bulky items. Always check the working load limit (WLL) printed on the strap. For example:

Choosing the right strap makes securing loads safer and prevents equipment from snapping under tension.

2) Blankets and padding for fragile cargo

Blankets are useful for fragile or high-value items, as they help prevent scratches and reduce the risk of breakage if something shifts.

When you’re carrying furniture or glass, a combination of blankets and straps is usually the safest approach.

3) In-van bars, nets and fittings

Many vans come with built-in rails or load lock systems. Using bars and nets with these fittings makes securing cargo easier, especially when carrying smaller boxes or loose packages. They stop goods from sliding, even on short runs through city traffic.

If you’re buying a second-hand van or leasing a courier van, check what fittings are already installed. Adding aftermarket rails is often a smart investment.

Securing loads for different freight types

Not every job is the same: a courier might handle pallets one day and fragile boxes the next. The right load restraints depend on the type of freight you’re carrying.

Pallets and bulk items

Pallets are heavy but stable when handled properly. Position them evenly across the floor space and secure them with straps or bars. Keep the heaviest items at the bottom to protect lighter packages.

Boxes and loose items

Loose boxes can shift easily if not stacked well. Always place heavier boxes at the bottom and lighter ones on top. Use blankets or nets to stop them sliding in transit.

This approach is especially useful if you’re working on festivals or live event courier jobs, where items often vary in size and weight.

Fragile or high-value cargo

When carrying fragile goods such as electronics or artwork, combine protection and restraint. Wrap items, position them carefully, and use extra padding where needed.

In some cases, like temperature-controlled transport, the van’s internal design already helps protect the load, but restraint is still important.

Irregular-shaped freight

Sometimes you’ll carry awkward items such as carpets, machinery parts, or long poles. These don’t fit neatly onto pallets or in boxes.

Use multiple straps from different angles to stop movement, and add padding to avoid damage where the strap contacts the item.

Best practice for safe load restraint

Every courier develops habits over time, but some approaches work better than others. Planning the load before you set off makes a big difference.

Check the van floor for hazards like loose debris. Spread the weight evenly across the axle to reduce strain on the vehicle. And once the load is secured, inspect straps and bars regularly during long journeys.

These checks take only a few minutes and could save you from delivery delays or damaged freight.

Quick do’s and don’ts

• ✅ Do use straps rated for the weight you’re carrying
• ✅ Do secure even the smallest items
• ✅ Do recheck restraints during rest stops
• ❌ Don’t overload pallets or stack beyond safe heights
• ❌ Don’t ignore shifting noises while driving
• ❌ Don’t keep using frayed or worn straps

Keep an eye on the weather

Weather can affect equipment. Wet straps may loosen during transit, and icy roads increase the chances of movement.

In winter, double-check your load restraints more often and keep spare straps handy.

Common mistakes when securing cargo

One of the most common errors is relying on weak straps for heavy freight. Always use straps with the right rating. Another mistake is ignoring small items that seem stable. Even light goods can shift at speed and cause damage.

Finally, don’t forget to inspect your restraints mid-journey. Long-distance courier work often involves sudden stops, tight bends, or uneven roads. Quick checks at service stations can prevent problems.

How to build good habits with load restraints

New courier drivers sometimes put equipment off until later. But building good habits with load restraints early on saves time and money in the long run.

Quality straps, nets, and bars last longer and provide more reliable security. Making them part of your daily kit means you’ll be ready for any kind of job, from ADR transport to other specialist courier services like high-value goods or bulk material.

It also helps to learn from others. Some couriers take short training courses on safe handling, while others pick up tips by shadowing experienced drivers. Investing time into proper training can pay off with more work opportunities, including high-value contracts.

And remember, professionalism goes beyond load safety. Customers notice when you’re prepared with the right gear, just as they notice when you turn up wearing proper courier PPE.

FAQs about van load restraints

Driving on today’s busy roads can be hazardous. As a courier driver you’ll often have to drive through tight spaces, be aware of other drivers’ road behaviour and navigate congested towns and cities, while you’re on a tight schedule and have deliveries to get through.

If you do get into a driving accident, there are 5 steps you can take to make sure you and those around you stay as safe as possible.

5-Step Process

1. Safety first

• Stop the vehicle immediately and switch on your hazard lights.
• If it’s safe, move your vehicle to a secure location away from traffic
• Check for injuries to yourself, passengers, or others involved, and call 999 for UK emergency services (fire, police, ambulance) if needed

We also recommend putting on a high-vis vest as part of your courier PPE, especially if it’s dark.

2. Contact the police

Contact the police if:

• Anyone is injured
• There is damage to property or another vehicle.
• The accident is blocking the road

Report the accident to your employer or dispatch team as you can, to log the incident.

• Complete the accident report form as per company policy.

• Provide copies of photos, police reports, and witness statements.
• Follow up on any vehicle inspections, insurance claims, or required retraining.

3. Exchange and gather information

• Swap details with the other driver(s):
• Get their name, address, phone number.
• Make a note of their vehicle registration and insurance details

Take photographs of:

• Vehicle positions, damage, and the surrounding area
• The registration number of the other vehicle
• Any road signs, skid marks, or hazards.

4. Avoid admitting the accident was your fault, even if you are pressured

• Do not make statements that could be interpreted as accepting blame.
• Stick to factual information when talking to police, witnesses, or others involved

5. Contact your insurance company

Your insurance company could ask you for the following information after a driving accident:

• Date and time of accident
• Location & weather/road conditions
• Description of events
• Your details: policy number & vehicle registration
• Other party’s details: their vehicle’s registration
• Witness contacts
• Police reference number
• Photos of damage & scene of the accident
• Injury details & emergency services attended
• Statements from witnesses
• Description of damage & relevant dashcam footage

Actioning the above steps once you are safe and staying calm throughout the whole process are key to potentially resolving the situation.

Some insurers also offer reduced excesses if claims reported in 24 hours so don’t delay.

Can you be personally liable for damages after an accident while working as a courier?

If you are an employee, your employer’s insurance should cover claims, but you may face disciplinary action if you are responsible for the accident.

If you’re a self-employed courier, you must have the correct insurance, or you risk personal liability.

Do you need to report minor accidents?

Even minor accidents should be reported in case damage or injury claims arise later. Your courier company should have strict reporting timelines for insurance purposes. If you’re not sure about accident reporting procedures, ask your courier company to provide you with this.

If you’re a self-employed courier driver, you should report even minor accidents to your insurance. Most insurers and insurance brokers require you to notify them, even if you don’t make a claim.

How can courier insurance protect you?

Driving accidents are covered under motor vehicle insurance (e.g., commercial vehicle insurance, courier insurance, or fleet insurance). This type of policy is specifically designed to handle road traffic incidents and will generally cover:

• Damage to other vehicles and property
• Injury to third parties caused while driving
• Sometimes damage to your own vehicle (if you have a fully comprehensive policy)
• Some policies insure your delivery items (Goods-in-Transit cover)

If you have an accident while driving for work, you need the appropriate courier insurance that allows for business or courier use. Public liability insurance would not apply to road use or traffic collisions. If you drive for a courier company, they should have the correct insurance in place to cover you and other road users. If you are a self-employed courier driver, you’ll need a specialised insurance policy.

What to look for in courier insurance

Whether you’re self-employed or work for a courier company, you should have the appropriate coverage in place. At BCD, we can provide courier insurance with the following:

• Cover for all the goods you carry, no matter how big, small or strange!
• Flexible payment plans
• Cover for the correct number of drops you do
• Cover for you to work in Europe
• Unlimited mileage
• Choice between car or van cover
• Fully comprehensive, third-party fire & theft, or third party only
• Bespoke policies to fit your needs

Protect your business on the road with BCD Courier Insurance. Get comprehensive cover for vehicles, goods in transit, and public liability – tailored for courier drivers. Stay safe, stay compliant, and keep delivering with confidence. Call us today for a free quote and drive with total peace of mind.

To learn more or get a quote, visit their Courier Insurance page or speak to their team today on 0344 776 5301

Driving accidents: FAQs

Business Choice Direct Insurance Services® is a trading name of Specialist Broking Retail Limited who are authorised and regulated by the Financial Conduct Authority. Specialist Broking Retail Limited is registered in England and Wales No. 10301653.  Registered Office: Affinity House, Bindon Road, Taunton, Somerset, TA2 6AA.

If you’re a courier working across East London, there’s a good chance you’ve used the Blackwall Tunnel to get from one job to the next. Whether you’re heading from South London to a pickup near Canary Wharf, or delivering to the O2 Arena in Greenwich, the tunnel can be a handy route.

But as of April 2025, both the Blackwall Tunnel and the newly opened Silvertown Tunnel are no longer free to use during the day. A new charging system has been introduced, and it affects most vehicles on the road—including courier vans.

If you’re doing courier driver jobs in and around central London, here’s what you need to know before your next delivery.

Where are the Blackwall and Silvertown tunnels?

The Blackwall Tunnel has been around since 1897 and remains one of the busiest river crossings in London. It links Tower Hamlets on the north side of the Thames to Greenwich on the south, and roughly 100,000 vehicles use the tunnel each day.

The Silvertown Tunnel sits just east of Blackwall and opened in April 2025. It’s designed to ease traffic pressure and provide an alternative for drivers moving between Silvertown and the Greenwich Peninsula. If you’re planning routes for time-sensitive jobs or responding to last-minute load requests, especially if you’re doing live event courier jobs in and around the O2 Arena, it gives you a second option.

When do toll charges apply?

As of April 2025, charges apply every day between 06:00 and 22:00, including weekends and bank holidays. The only exception is Christmas Day, when the tunnels remain free.

Outside of these hours, you can use both tunnels without paying. This makes them a useful option for anyone doing overnight courier work in East or South East London.

Peak and off-peak times

Charges vary depending on when you travel. Peak hours are:

• Northbound (into East London): Monday to Friday, 06:00–10:00
• Southbound (towards South London): Monday to Friday, 16:00–19:00

All other times (06:00–22:00 outside of these windows, plus weekends and bank holidays) are classed as off-peak.

But there’s a catch: off-peak rates only apply if you’re registered for Auto Pay.

How much is the Blackwall and Silvertown tunnel charge?

The amount you’ll pay depends on your vehicle type, the time of travel, and whether or not you’re using Auto Pay.

Charges for courier vans and cars

If you’re a self-employed courier with a standard van, you’ll fall under the car or small van bracket.

Manual payments (online, app or phone) are always charged at the peak rate, no matter what time you travel.

There’s currently no daily cap, so each crossing is charged separately—even if you’re only popping across to collect a forgotten signature.

These tunnel tolls apply to both the Blackwall Tunnel and the Silvertown Tunnel, and are charged per journey, in both directions.

Tunnel charge exemptions

• Licensed buses
• Emergency services
• Exempt taxis and public service vehicles
• Zero-emission-capable private hire vehicles (registered)

Pedestrians and cyclists aren’t allowed in either tunnel. But if you’re on a cargo bike job near the river, the Silvertown Tunnel offers a free shuttle service for cyclists, at least until April 2026.

How to pay for tunnel crossings

The fastest and cheapest option is to set up Auto Pay through Transport for London (TfL). It works the same way as the congestion charge zones, where your card is billed automatically.

Using TfL Auto Pay

Auto Pay gives you:

• Automatic billing at the correct rate
• Lower off-peak prices
• Monthly statements

It’s worth setting this up if you use the Blackwall Tunnel regularly, especially during quieter delivery times. If you’re running early morning loads or late-night returns, Auto Pay can save you a few pounds per job.

Manual payment options

If you’re not using Auto Pay, you can still pay:

• Online via TfL’s website
• Through the TfL app (Pay to Drive in London)
• By phone using TfL’s automated line

But remember, you’ll always be charged the higher peak rate if you pay manually, no matter what time you cross.

This also applies to the Silvertown Tunnel charges.

What happens if you don’t pay?

If you forget to pay within three days, you’ll be issued a £180 penalty charge notice. This drops to £90 if you pay within 14 days.

TfL uses Automatic Number Plate Recognition (ANPR) to log every vehicle entering either tunnel. So there’s no way to bypass the system.

Only one PCN is issued per vehicle per day, but it can quickly become expensive if you’re making multiple crossings as part of a job.

Late payments or repeated offences may also affect your standing on courier platforms that value compliance and punctuality.

If you’re new to driving in London, make sure you’re aware of other charges like the Dartford crossing or toll roads further out of the city. They’re easy to forget, especially on longer courier runs.

Discounts and support options

Most courier drivers won’t qualify for discounts, but some support schemes do exist.

For residents

If you live in one of the boroughs near the tunnels—such as Greenwich, Tower Hamlets or Newham—you might be able to register for a 50% discount during off-peak hours.

You’ll need to:

• Be registered with Auto Pay
• Provide proof of address
• Add your vehicle to your TfL account

Discounts are only applied once your application is approved.

For NHS staff and low-income drivers

TfL offers a reimbursement scheme for NHS staff and patients. You’ll need to submit proof of your appointment or employment, and request the refund manually.

Drivers receiving Universal Credit, Housing Benefit or other income-based support can also apply for reduced rates.

Small businesses and sole traders may get a £1 discount on the off-peak rate, but only for up to three vehicles. This is aimed more at small fleets, but worth checking if you’re running your own limited courier company.

Tips for courier drivers using the tunnels

As a courier, it pays to be tactical about when and how you use these crossings.

Here are a few quick tips:

• Set up Auto Pay to get the cheapest possible rate
• Time jobs to avoid weekday peak hours
• Group jobs by area to limit the number of crossings per day

If you’re already using route planning apps, add the Blackwall Tunnel and Silvertown Tunnel charging times to your filters to avoid surprise costs.

What about alternative routes?

If you’re trying to avoid tunnel tolls, you can still use the Woolwich Ferry during operating hours (Monday to Saturday). It’s free, but queues can be long.

The Rotherhithe Tunnel is another option, but it’s unsuitable for most vans due to height and width restrictions. You can’t use it if your vehicle is:

• More than 2 metres (6.5 feet) high OR
• More than 2 metres (6.5 feet) wide OR
• Goods vehicles weighing more than 2 tonnes gross vehicle weight (GVW)

Other crossings like Tower Bridge or London Bridge are usually too central for most courier work unless your job falls within congestion charge zones.

Frequently asked questions

Running a courier business means staying on top of your van costs. From rising fuel prices to tougher emissions rules, every pound counts. If you’re an owner-driver just getting started, you don’t need a brand-new electric van to be more eco-friendly.

With a few smart eco-friendly van upgrades, you can cut your fuel usage, save money, and keep your van running cleaner. Here’s how to do it without blowing your budget.

Why eco-friendly upgrades matter for courier drivers

Every mile you drive adds up—on your fuel bill and your emissions.

While some van upgrades come with a price tag, many of the most effective changes are low-cost. Others are more about habits and how you look after your vehicle.

Most same-day courier jobs involve long-distance trips or motorway runs. Keeping your van fuel-efficient can help you win more work, especially from shippers who want to lower their carbon output. It’s also better for your bottom line. Less fuel burn means fewer fill-ups, and fewer repairs over time.

Low-cost eco-friendly van upgrades to get started

You don’t need to fit solar panels or swap your van to start seeing the difference.

Some of the best eco-friendly van upgrades are surprisingly affordable, especially if you’re just starting your courier business.

Tyre choices that help reduce fuel usage

Not all tyres are made equal. Low rolling resistance tyres reduce drag between the tyre and the road. That means your engine doesn’t have to work as hard, which helps with fuel efficiency.

Check your tyre pressure weekly. Underinflated tyres use more fuel and wear out faster. It’s also a safety issue. You’ll find the correct PSI in your van’s handbook or inside the driver-side door frame.

If you’re shopping around, look for eco-labelled tyres. They cost a bit more upfront but can last longer and return better MPG over time.

Lightweight materials and roof racks

Every kilo matters. The heavier your van, the more fuel it needs to move.

One easy win is to remove anything you don’t use regularly—racking, spare containers, tools, or unused roof storage.

Roof racks, in particular, create drag, especially at motorway speeds. If you don’t need it for your current load, take it off. Some drivers see a noticeable bump in MPG just from this small change.

Servicing tips to keep your van running lean

Staying fuel-efficient isn’t only about gear—it’s also about upkeep.

Good courier van maintenance habits can prevent common problems and keep your van running lean.

Keep your engine and filters clean

Engines love clean air. Dirty air filters reduce airflow and make your engine burn more fuel. Oil that’s past its best creates extra friction inside the engine. Together, they can drag your fuel economy down without you even noticing.

Change your oil and air filters regularly. Most garages recommend every 10,000–12,000 miles, but check your van’s manual to be sure. You’ll often spot the signs—slow starts, sluggish acceleration, or smoky exhaust.

Fuel-saving habits for urban and motorway driving

Eco-driving techniques make a real difference over long routes.

Accelerate gently, use the highest gear possible without labouring the engine, and avoid harsh braking. These habits aren’t just better for fuel—they reduce wear on your brakes and tyres too.

Avoid idling wherever possible. If you’re parked up for more than 30 seconds, switch off the engine. And on long motorway runs, use cruise control to hold a steady speed and help with fuel efficiency.

Tech-based van upgrades that don’t cost the earth

Not all tech is expensive. A few budget-friendly upgrades can help you track your fuel use and improve your driving habits.

Track fuel efficiency with telematics

Telematics systems used to be for big fleets. Now, affordable plug-in devices for courier vehicle tracking are available for individual drivers. They monitor your driving style, fuel use, and idle time—and show you where you’re wasting fuel.

Many systems like Quartix offer smartphone apps, so you can review each trip. Some even suggest tips to improve your MPG based on real data. It’s a small upgrade, but it can support long-term savings, especially when fuel prices are unpredictable.

Eco-mode and remapping

Many newer vans come with “eco-mode” built in. It adjusts throttle response and gear changes to favour fuel savings over power. If your van has it, it’s worth switching it on, especially on long trips with light loads.

Engine remapping is another option. It’s a low-cost software tweak that adjusts how your engine delivers power. Some remaps are designed specifically for better fuel use. Just make sure the work is legal and doesn’t affect your emissions rating or van warranty.

Choose your next van with the environment in mind

If your current van is reaching the end of its life, it might be time to look at greener replacements. That doesn’t always mean going electric.

Look for Euro 6-compliant models. These have lower NOx emissions and are usually allowed into Low Emission Zones without a daily charge. You can find a good second-hand van that meets Euro 6 standards at a reasonable price.

Electric and hybrid vans are ideal for short-range work. But for longer trips or rural routes, a modern diesel might still make more sense—especially if you’re using courier fuel cards to manage fuel spend.

Whichever route you take, think about how easy the van is to maintain, and what MPG you can realistically expect based on your loads.

Quick checklist: 8 easy eco-friendly van upgrades

Not got time to re-read the full guide? Here’s a quick recap of the 8 practical upgrades that help with fuel efficiency:

• ✅ Fit low rolling resistance tyres to reduce drag and fuel burn
• ✅ Keep tyres correctly inflated to avoid unnecessary resistance
• ✅ Remove roof racks or excess weight when not needed
• ✅ Clean or replace air and oil filters regularly
• ✅ Stick to smooth driving habits (gentle acceleration, cruise control)
• ✅ Use telematics tools to monitor and adjust your fuel use
• ✅ Switch on eco-mode if your van has it
• ✅ Consider remapping your engine for better fuel economy (if legal and safe)

Small changes can make a real difference over time. Pick one or two to start with, and build from there.

FAQs about eco-friendly van upgrades

In 2015, Rahul Logistics launched with just one van. Within five years, it had grown into a thriving logistics business with a fleet of 35 long wheel-base (LWB) vehicles.

As the demand grew, so did the business – but with that growth came a new challenge: securing return loads.

That’s when they turned to CX.

In 2024, Rahul Logistics joined the Exchange and quickly managed to reduce dead miles. With that under control, Rahul started looking into what else CX could do for his business.

In just one year, Rahul Logistics have got much more than they expected from their CX membership.

The team now utilises the platform every day to run their business, while SmartPay has helped them cut their payment admin by 50%. It’s helped them build new customer relationships and lay solid foundations for even greater growth in the future.

Here’s how they did it.

Approach

With a fleet of 35 long-wheelbase (LWB) vehicles and a diverse customer base – from medical goods to Formula One parts – Rahul Logistics had no trouble securing work. The real challenge was the return journey: coming back empty.

“We’d deliver to Manchester and come back empty. That’s wasted fuel, wasted money.”
 
After hearing about the Exchange through word of mouth, Rahul decided to give it a try.
 
“I had a demo, joined, and started filling our back loads.” he says.

Rahul quickly discovered though, CX wasn’t just for courier return loads. It could do so much more.

It turned out to be a world of networking of people and companies. That opened up the door for us in terms of getting more vehicles, more drivers in and to meet the demand.

Rahul Passi, Director, Rahul Logistics

These days the team uses the platform daily to plan routes, assign jobs, and track deliveries in real time with the integrated vehicle tracking features.

“Our drivers get their jobs through the app. We use Freight Vision to track them, and the diary helps us manage workload. It’s seamless,” Rahul explains.

When it comes time to getting the drivers paid, SmartPay has been revolutionary.

Shivani Passi, who manages accounts and admin, explains:

“It was very difficult before we had SmartPay. We had to open the bank account and look at what payments had come in and match them up to the jobs and the invoices that we had for that one month.”

But with so many payments coming in, it quickly became overwhelming.

SmartPay has revolutionised the way we do admin. Before, we were matching payments manually. Now everything’s automated… it works like butter.

Shivani Passi, Accounts and Admin, Rahul Logistics

She estimates it’s cut their admin workload by 50%. “We don’t need highlighters, papers, or printers anymore. Everything’s done electronically.”

Results

In their first year on CX, Rahul Logistics has reduced dead miles, expanded their customer base, and laid the foundation for future growth.

1 year

As a CX member

666

Positive reviews

One of their biggest wins came when they secured a daily multi-drop contract through the Exchange — now providing five to six drivers every day to a single client.

It’s opened a massive door for us as a company.

Rahul Passi, Director, Rahul Logistics

“It’s allowed us to grow, in terms of number of people, office space and vehicles.” Rahul adds.

And the growth isn’t slowing down. Rahul Logistics is now planning to add haulage vehicles like Artic lorries to their fleet and open a new warehouse.

Conclusion

Rahul Logistics joined CX with a goal to reduce the dead miles for their fleet of 35 LWBs.

With the help of CX, not only did they achieve this goal, they also streamlined payment admin, unlocked new revenue streams, and uncovered fresh opportunities for growth.

Finding the right address sounds simple, but experienced couriers know that’s not always the case. Whether it’s a block of flats with several entrances or a rural postcode that covers a whole field, accuracy matters. That’s where what3words comes in. It’s a free tool that’s changing how couriers find delivery points—one square at a time.

Let’s look at how it works, why it matters, and how new couriers can start using it right away.

Why location accuracy matters for courier work

Every minute spent searching for the correct entrance eats into your time—and your pay.

If you’re stuck circling a housing estate or phoning a customer to ask for directions, that’s time you’re not earning. It can also lead to delivery delays, missed bookings, and a dent in your professional reputation.

Missed addresses cost time and money

Postcodes can cover multiple houses or entire streets. And GPS doesn’t always land you at the front door. That’s a problem when you’re on tight deadlines or covering same day courier jobs. You might pull up on the wrong side of a building or miss the customer entirely.

New builds often don’t appear on sat navs straight away. And anyone doing overnight courier jobs knows how hard it can be to spot small signs in the dark.

When postcodes aren’t enough

Some locations don’t even have postcodes. Think side gates, farm sheds, or building sites. These types of drop-offs are common, especially if you’re doing international courier work or working in rural areas.

what3words gives you a simple way to find and share precise drop-off spots, no guesswork needed.

What is what3words and how does it work?

what3words has divided the world into a grid of 3-metre squares. Each square is assigned a unique combination of three words, like “spoon.sharp.vest” or “guitar.broken.coffee”.

Here are some examples for the public entrances to some motorway service stations:

• Tebay Services (Northbound): myth.adapt.activates
• Gloucester Services: comb.stops.turkey
• Rugby Moto Services: drip.spices.across
• Leeds Skelton Lake Services: pine.bought.combining
• Beaconsfield Services: pizza.branch.crew

It’s completely free to use. You can type a 3-word code into the app or a supported sat nav to go directly to that exact square. No extra kit is needed.

It works on phones, tablets, and even offline, once the map is downloaded.

A simple solution for tricky addresses

Let’s say you’ve been asked to deliver a pallet to a remote farm. The postcode gets you to the general area, but not to the specific barn the farmer wants it left in.

Using the system, the customer can send you something like “dairy.clay.boots”. Type it in, and you’ll see the precise entrance—no need to phone up or drive around in circles.

Other good examples include:

• Construction sites with multiple gates
• Blocks of flats with rear entrances
• Festival sites with designated delivery zones

Using what3words for everyday courier work

For owner-drivers starting their own courier company, tools that save time and stress are always welcome. what3words helps with everyday deliveries by taking the guesswork out of navigation.

You don’t need to rely on descriptions like “the second gate after the pub” or “round the back of the red door”. Just use a 3-word code.

You can also plan ahead by checking the location before setting off. That’s especially useful for long-distance or multi-stop jobs.

How what3words for couriers helps save time

Every wrong turn adds to your fuel costs and stress levels. For a self employed courier driver, that means wasted time and lower earnings.

With what3words for couriers, you can:

• Ask customers to provide a 3-word code when confirming bookings
• Save time by going directly to the right drop-off point
• Avoid fines linked to stopping in the wrong place, such as penalty charge notices

New drivers can also stand out by using tools like this. It shows professionalism and helps you avoid rookie mistakes.

How courier companies are using what3words

Big players like DHL eCommerce UK are already using what3words in their delivery systems, and there’s something smaller courier businesses can take from that.

DHL lets customers add a what3words address at checkout, through their app, or via their account settings. This makes it easier for their drivers to deliver to the right place first time, even in hard-to-find locations. That means fewer missed deliveries, fewer queries, and happier customers.

They’ve made what3words part of the standard booking and tracking process. It’s not just a bonus, it’s baked into how they work.

Here’s what courier owner-drivers and small firms can learn:

• Ask customers to provide a what3words location upfront. You can add it to your online booking forms or just request it in your confirmation messages.
• Use it to avoid repeat queries. If the customer gives you a precise spot—like a side gate or back garden—you won’t need to call or guess.
• Build trust by arriving exactly where expected. It’s a small change that adds a layer of reliability, even when you’re handling subcontracting work.

DHL says last-mile deliveries are 42% faster when using what3words. That’s a reminder that smart tools aren’t just for big operators. If you’re aiming to grow, precision like this gives your team an edge.

Apps and tools that support what3words

Plenty of apps and devices already support it, so you probably don’t need to download anything new.

You can use the what3words app itself, or:

• Navigation apps like TomTom, Sygic, and Navmii
• Google Maps (by entering the 3-word code in the search bar)
• Waze (with limited integration)
• Text or email the code directly to customers or shippers

Some drivers also add 3-word addresses to their digital job sheets or notes. That makes life easier if you’re subcontracting courier work, especially when sharing drop-off points.

Should you use what3words in your courier toolkit?

Absolutely. It’s simple, free, and helps avoid common mistakes—especially when you’re new to the job. It won’t replace postcodes entirely, but it works well alongside them.

It’s ideal for trickier jobs, but even standard runs can benefit. You’ll spend less time guessing and more time moving.

You can also reduce the risk of parking in restricted areas. For instance, you’ll know exactly where to pull up without falling foul of ULEZ and congestion charges.

So whether you’re covering same day courier jobs, weekend shifts, or planning your route through country lanes, having what3words in your toolkit just makes sense.

Try it on your next job, you might wonder how you ever worked without it!

FAQs about what3words

For self-employed couriers and delivery drivers, being on the road is just part of the job.

Whether you’re dropping off parcels at someone’s doorstep, accessing business premises, or operating in busy public areas, you’re regularly interacting with the public – and that carries risk.

Even the most cautious and careful couriers can find themselves in situations where accidents happen. That’s where Public Liability Insurance comes in.

What is Public Liability Insurance?

Public Liability Insurance is designed to protect you if someone claims you’ve caused injury or damage to their property while you’re working. It can cover the cost of legal fees, compensation payouts, and other related expenses if a claim is made against you.

It’s especially relevant to courier drivers who frequently visit homes, shops, offices, and commercial sites.

You may not realise it, but a simple delivery to a customer’s property can expose you to claims. For example:

• A parcel is left in a hallway and someone trips over it.
• You accidentally damage flooring while carrying a heavy package.
• A customer’s employee slips on a wet area you’ve walked through and claims it was due to your presence.

While these scenarios may seem unlikely, even minor incidents can result in costly legal proceedings and the financial consequences can be serious if you’re uninsured.

Why Public Liability Insurance matters for couriers

Many courier drivers operate as sole traders or run small businesses. Without the backing of a large company, a single claim could mean significant out-of-pocket expenses, affecting both your livelihood and your reputation.

Here’s why Public Liability Insurance for couriers is an important consideration:

1. You deal directly with the public

Deliveries often involve face-to-face contact and entering or accessing private and commercial properties. Any interaction brings risk.

2. Accidents happen, no matter how careful you are

Even with the best intentions and protocols, the unexpected can occur. Having courier insurance gives peace of mind that you’re financially protected.

3. Many clients expect it

Some commercial clients or larger contracts require proof of Public Liability Insurance before working with you. Having it in place could open up more work opportunities.

4. Legal costs can be high

Even if you’re not at fault, defending a claim without insurance can be expensive. Public Liability Insurance covers legal defence costs as well as potential compensation.

What does Public Liability Insurance cover?

Typically, Public Liability Insurance for couriers can cover:

• Injury to third parties (e.g. customers, members of the public)
• Damage to third-party property
• Legal defence costs
• Compensation claims and settlements

How much cover do I need?

The level of cover you need depends on the nature of your work and who your clients are. Business Choice Direct (BCD) offers a range of cover levels to suit your needs, including:

• £1 million
• £2 million
• £5 million
• £10 million

Larger contracts or work with public sector organisations may require higher limits, but for many self-employed couriers, a base level of cover offers vital protection at an affordable price.

It does not cover injury to you (that’s where personal accident or employers’ liability cover may come in) or damage to your own vehicle or cargo, which may need separate policies like Goods in Transit insurance.

Business Choice Direct: supporting couriers with appropriate cover

Business Choice Direct understand the fast-paced world of courier jobs and the risks that come with it. They work with a wide range of delivery professionals, from local van drivers to multi-drop couriers, helping them find flexible, affordable insurance that protects their business and their peace of mind.

Their Public Liability Insurance policies are designed with small business owners and self-employed workers in mind:

• Instant cover available
• Flexible payment plans
• Choose from £1M to £10M in cover limits

Whether you’re delivering locally or nationwide, BCD can help protect you against the unexpected.

And if you need more than just public liability, BCD can also help with Employer’s Liability, Goods in Transit cover, Fleet Insurance, Van Insurance, and Property Insurance. Their team is on hand to design an insurance package that fits your needs, without the jargon and unnecessary extras.

For couriers, Public Liability Insurance isn’t a luxury, it’s a safeguard. It protects you from the financial impact of accidental damage or injury claims, gives your clients confidence, and allows you to get on with your work knowing you’ve got the right cover behind you.

To learn more or get a quote, visit their Public Liability Insurance page or speak to their team today on 0344 776 5305

Public liability insurance FAQs

Business Choice Direct Insurance Services® is a trading name of Specialist Broking Retail Limited who are authorised and regulated by the Financial Conduct Authority. Specialist Broking Retail Limited is registered in England and Wales No. 10301653. Registered Office: Affinity House, Bindon Road, Taunton, Somerset, TA2 6AA. Calls may be recorded for use in quality management, training and customer support.

When you’re running your own courier business, standing out as professional and reliable can help you win work and avoid unnecessary delays.

A courier ID badge might seem like a small thing, but it can make a real difference. Especially when you’re picking up loads from high-security locations like airports or large distribution hubs.

Whether you’re a self-employed sole trader or running an independent courier company, having a proper ID badge adds a layer of professionalism to your work. And the best part? You can make one yourself for less than a tenner.

When does a courier ID badge come in handy?

An ID badge isn’t always required, but it’s often requested on CX jobs involving secure or sensitive sites. Having one ready can save you time and prevent issues at the gate.

Here are some examples:

Airport pickups

Airports tend to have strict access rules. Security staff may ask for a company ID badge, a driving licence, or even a passport. A proper badge helps prove who you are and which firm you’re working for.

Airports take cargo aviation security very seriously, so having visible ID can reduce delays and help you look more credible from the moment you arrive.

Distribution centres and depots

Larger logistics hubs—especially those doing temperature-controlled transport or high-value courier jobs—may require you to sign in at a gatehouse. In some cases, you’ll need to hand over your ID or wear a visitor pass.

Carrying your own courier ID badge adds another layer of professionalism. It can also help you avoid being held up while security makes extra checks.

Waste sites and regulated zones

If you have a waste carrier licence or are ADR-certified, you’ll often be delivering loads to regulated environments. Even if the site doesn’t insist on ID, it’s better to have one prepared, especially if the site deals with chemicals or high-risk goods.

You might not get these jobs without being able to show that you’re a legitimate business. A printed badge with all your key details helps you stand out from less-prepared drivers.

Making a good impression

Whether you’re collecting from a warehouse or delivering to a corporate office, first impressions matter. In addition to the correct courier PPE, a courier ID badge shows that you’re taking your business seriously.

It also helps when you’re doing courier subcontracting for other companies. If you’ve been booked under your own business name but are collecting on behalf of someone else, site staff will want to verify who you are. Having a badge with your name and company printed clearly can help avoid confusion.

How to make your own ID badge

You don’t need to hire a graphic designer or buy specialist software. There are simple ways to create your own courier ID badge, whether you want to print it yourself or order one online.

Options for DIY and print services

Pete the Trucker, a popular voice in the logistics industry, shared a tip on his Youtube channel that’s helped many new drivers. He found a service on Amazon where you can create a badge from your phone, upload a photo, fill in your details, and get the printed badge delivered, all for around £6.

You can also use websites like IDCardCentre or WePrintLanyards if you want to use a dedicated service, or you could even design your own company ID badge on Canva and print it out yourself. A cheap plastic badge holder and lanyard help keep things tidy.

What to include on your badge

Your courier ID badge should include clear and accurate information. Here’s what to include:

• Your company name
• Your full name
• A recent, passport-style photo
• A contact phone number
• An expiry date (2 years is a good rule of thumb)

Including an expiry date helps your courier ID badge look legitimate. Avoid putting a 10-year date on there, as it can look careless or outdated. Updating it with a new passport-style photo every couple of years keeps things fresh.

What makes a badge look professional?

The badge doesn’t need to be fancy, but it should look like it belongs to someone running a proper business. Avoid paper cards or handwritten notes—that kind of thing can make sites turn you away, especially on jobs involving ADR courier work, temperature-controlled transport, or high-security deliveries.

For less than the price of a takeaway, you can get a plastic card printed with your details. Pair it with a clip-on holder or lanyard. Some drivers even add their courier PPE colours or company logo to keep everything branded.

If you’re doing live event courier jobs or other public-facing deliveries, it can help you stand out as someone reliable and prepared.

Should self-employed couriers bother?

In short: yes, it’s worth it. Even if you don’t need it every week, having a courier ID badge gives you peace of mind when applying for certain types of work. It’s especially helpful if you’re targeting high-value courier jobs or sensitive collections.

Loads that mention “must have company ID” can often get skipped by new drivers who think it’s not worth the hassle. But spending five minutes setting up your badge could mean you land more jobs in the long run.

If you’re debating whether to set up as a sole trader or limited company, this kind of detail can help you look more professional from day one when you start your new courier business.

FAQs about courier identification

Whether you’re heading to a builder’s yard, a warehouse or a distribution centre, the right PPE can be the difference between getting the job done and being turned away at the gate.

For new self-employed courier drivers, especially those booked through platforms like Courier Exchange, having the right kit in your van is a smart move. Some sites follow strict safety policies, while others have unexpected requirements that can catch you off guard.

In this guide, we’ll explain what you should carry and why it matters, especially when you’re just starting out.

What counts as PPE for couriers?

PPE stands for personal protective equipment, and for couriers, that usually means clothing and gear that helps reduce the risk of injury while working on-site or near vehicles.

In the UK, the Health and Safety at Work Act 1974 sets out employer and site responsibilities for keeping people safe. But even if you’re self-employed, most sites will still expect you to follow their safety rules.

What you need often depends on the type of job. Construction sites, for example, might ask for full PPE, while a depot collection might just need a vest and boots. The more varied your jobs—from overnight courier jobs to international courier work—the more useful it is to keep a full set in the van.

Start with the basics: gear every courier should carry

If you’re just starting out, these two PPE items should be at the top of your list. Most sites expect them as a bare minimum, and they’re relatively affordable to pick up.

Hi-vis vest or tabard

Whether you’re doing late-night deliveries or music festival courier jobs, a high-visibility (hi-vis) vest helps keep you safe and seen. It’s a basic site requirement at depots, construction sites, and large distribution centres.

Most sites will accept yellow or orange, but check the job type first. Rail sites, for example, usually require orange hi-vis, while road and depot work often prefer yellow.

Where to buy

• Screwfix and Toolstation both stock entry-level vests for around £3–£5.
• Amazon offers multi-packs if you want a spare or two in the van.
• For higher-spec vests with multiple pockets, look at Portwest, Leo Workwear, or Dickies.

What to expect

• Waterproof or insulated options: £20+
• Entry-level: £3 to £5
• Premium/multi-pocket vests: £10 to £20

Safety boots with protective toe caps

Protective boots aren’t just about passing site checks, they protect your feet from dropped pallets, tail lifts, and heavy loads.

You can choose between steel-toe caps or composite: Steel offers solid protection, while composite is lighter and often more comfortable for long shifts.

Where to buy

• Screwfix often stocks affordable boots from brands like Site and Scruffs.
• For long-distance or all-day work, check DeWalt, Caterpillar, or Amblers Safety.
• Arco and SafetyBootsUK also offer a wide range and cater to specific standards.

What to expect

• Basic steel toe boots: £25 to £40
• Composite/lightweight: £35 to £60
• Waterproof or insulated models: £50+

Avoid trainers. Even if the job looks simple, many customers won’t let you on-site without proper footwear. And they won’t always lend you a pair.

Common extras to keep in the van

Once you’ve got the basics sorted, it’s worth adding a few extras.

You won’t use them every day, but when a site asks for full personal protective equipment, you’ll be ready.

Hard hat and safety glasses

Builder’s merchants, construction zones, and some larger retail sites will expect you to wear a hard hat and safety glasses, sometimes even during vehicle drop-offs.

A basic hard hat does the job, but if you’re wearing it often, go for one with an adjustable headband or ventilation. Safety glasses should meet EN166 standards and be scratch-resistant at the very least.

Where to buy

• Toolstation and Screwfix offer combo packs for around £10–£15.
• Premium options from JSP, 3M, and Uvex are available via Arco and RS Components.
• Amazon has bulk packs of safety glasses if you need extras.

What to expect

• Basic hard hat: £5 to £10
• Premium hard hat (ventilated or adjustable): £15 to £30
• Safety glasses: £2 to £10
• Combo pack (hat + glasses): £10 to £20

Some sites may offer loan equipment, but don’t rely on that. When you’re trying to pick up international work or complete jobs quickly, having your own kit avoids delays.

Work gloves

Gloves often get overlooked, but they’re one of the most practical additions to your PPE kit. They protect your hands during loading, offer better grip in bad weather, and in some jobs, they’re a requirement.

For general courier work, a durable pair of grip gloves will cover most needs. If you’re dealing with hazardous loads or doing premium white glove deliveries, you’ll want more specialised options.

What to get

• General grip gloves: Ideal for loading pallets, handling packaging, or protecting your hands from sharp edges. Look for rubber or nitrile-coated gloves with breathable backs.
• Waterproof or thermal gloves: Useful for winter work, outdoor loading bays, or working in the rain.
• ADR-rated gloves: Needed for hazardous goods, especially if handling or inspecting containers. Must be chemical-resistant and meet required safety standards.
• White glove sets: Clean cotton or branded gloves for high-value jobs, especially when handling electronics, furniture, or presentation-sensitive items.

What to expect

• General work gloves: £3 to £8
• Waterproof/thermal: £10 to £20
• ADR chemical gloves: £10 to £25
• White glove kits: £5 to £15

It’s smart to keep at least two pairs: one for daily handling and one clean set for specialist work. Stash them in your PPE bag so they’re easy to grab when needed.

Long-sleeve hi-vis clothing

Some sites have stricter rules and won’t accept short sleeves, even in summer. A lightweight, long-sleeve hi-vis jacket or hoodie solves that problem instantly.

Look for moisture-wicking materials in warmer months, and insulated or waterproof versions for winter. A lot of drivers prefer softshell jackets that are both weatherproof and breathable.

Where to buy

• Some Sports Direct stores have workwear ranges with high-vis jackets.
• Arco, Dickies, and Leo Workwear offer high-quality, EN ISO 20471-rated jackets.
• Toolstation and Screwfix also stock branded options suitable for courier work.

What to expect

• Lightweight long-sleeve tops: £12 to £20
• Waterproof jackets: £25 to £60
• Softshell hi-vis: £40 to £80

If you’re running chilled transport or doing winter overnight courier jobs, a decent jacket is worth the spend. Some sites may even expect full-body hi-vis, including long sleeves and trousers.

Think ahead with full-body PPE

While most jobs won’t require you to be covered head to toe, some sites have strict entry rules, especially those tied to construction, rail, or waste handling. Turning up in shorts on a hot day might seem fine, but it can easily get you turned away.

Long trousers – preferably high-vis joggers or work trousers – cover you for these situations. Many are lightweight and breathable, so you’re not overheating during summer jobs.

Where to buy

• Screwfix and Toolstation stock hi-vis trousers from Site, Scruffs, and DeWalt.
• Arco offers certified hi-vis trousers and joggers from Portwest and Leo Workwear.
• Amazon and eBay also offer budget-friendly options, though check for EN ISO 20471 compliance.

What to expect

• Standard hi-vis joggers: £15 to £30
• Waterproof over-trousers: £20 to £40
• Insulated or lined trousers: £40+

It’s worth keeping a spare pair in the van, folded and bagged. For self-employed couriers, preparation like this builds a good reputation with depots and shippers alike.

Specialist PPE for specialist jobs

Certain types of deliveries call for more than the standard gear. If you’re handling controlled goods, chemicals, or high-security freight, the site or customer will often expect additional personal protective equipment.

Airport, ADR, and high-value deliveries

When you’re handling ADR courier work, standard PPE won’t be enough. You may need gloves, goggles, eyewash kits, and an approved ADR kit with clear labelling.

Airport deliveries, particularly airside, often require specific-coloured hi-vis, photographic ID, and background checks. Even before unloading, you’ll need to meet their onsite courier safety requirements.

For high-value courier work, customers may expect white glove standards. That might include branded or clean protective wear, overshoes, or gloves to prevent damage to packaging or products.

Where to buy

• Hazchem Safety, Greenham, and Arco all stock full ADR kits and airside-compliant PPE.
• For airport-specific gear, check your job brief or contact the delivery coordinator ahead of time.

What to expect

• ADR gloves and eyewear: £10 to £20
• ADR kit (fire extinguisher, signs, eyewash, hazard panels): £40 to £80
• White glove protective wear: £10 to £30 per kit
• Airside hi-vis vests: £10 to £25 (check site colour requirements)

Before accepting any ADR courier work or airport delivery, confirm what courier safety kit is required. Some shippers will provide specifics, but having a ready-to-go kit in your van saves time and helps you win repeat jobs.

When personal protective equipment can be site-specific

Don’t assume every site has the same rules. You might wear orange hi-vis for one job and be told to change into yellow for the next. Royal Mail depots, for example, can be surprisingly strict about colour, even turning away couriers with non-standard gear.

Certain sites that deal with chemicals, packaging waste or food-grade freight might expect extra clothing layers, splash-resistant aprons, or specific gloves.

Jobs that require a waste carrier licence might also expect more durable courier safety gear due to the risk of contamination.

Tip: Keep a small checklist on your phone or van dashboard. Over time, you’ll get to know which customers expect what. But as a general rule, it’s better to carry too much PPE than not enough.

Staying prepared: your PPE checklist for the van

Store your gear in a clean, sealed bag or box. Keep spares if you can, and always check your kit before heading out. Here’s a checklist of what to store in your van:

Having your own full PPE kit in the van isn’t just about ticking boxes—it saves time, avoids awkward delays, and shows you’re ready to take the job seriously. Whether you’re working with regular depots or heading to new sites, you never know what a customer might expect until you arrive.

Some sites might offer a spare vest or lend you safety glasses, but you can’t rely on it. Turning up prepared means you can crack on with the job without waiting around or missing out altogether.

It’s a small investment upfront, but one that pays off fast. A few missed jobs because of missing kit will cost you more than the gear itself.

By keeping everything organised in a kit bag or crate, you’ll always be ready, whatever the site throws at you.

Courier PPE FAQs

If you’re just starting out as a courier driver, you’ve probably already heard about PCNs, or Penalty Charge Notices. They can feel like part of the job, especially when you’re delivering in towns or cities where parking is tight and time is limited.

But too many PCNs can eat into your profits, waste your time, and make running your courier business harder than it needs to be.

In this guide, we’ll explain what PCNs are, how they affect couriers, and what you can do to stay one step ahead.

What are PCNs and who issues them?

When we say PCNs, we’re usually talking about two types of parking charges that get sent through the post. They might look the same at first, but they come from different authorities and follow different rules.

Understanding the types of PCNs

The first type is the Penalty Charge Notice, usually issued by councils or Transport for London. These are official charges under traffic regulations. They apply if you stop in a loading bay for too long, park on double yellows, or enter a bus lane, for example.

The second is the private parking charge, issued by companies like ParkingEye or Euro Car Parks. These apply in supermarket car parks, business estates, or hospital grounds. These aren’t fines in the legal sense. They’re invoices for breaching the terms of private land use.

Both are commonly called PCNs, but they come from different places and carry different weight.

Private parking charges vs council PCNs

Private parking charges are based on contract law. If you park on private land, signs at the entrance usually outline the terms (e.g. 2 hours free for customers). If you break those terms, the company may send a charge to the registered keeper of the vehicle.

Penalty charge notices, on the other hand, come under civil law. Local councils enforce them through ANPR cameras or traffic wardens. If you ignore these, they can be passed to enforcement agents and lead to court action.

It’s worth knowing that only penalty charge notices can lead to bailiff action without a separate court case. For private parking charges, the company must win a claim in the small claims court before anything else happens.

Why courier drivers get so many PCNs

Doing courier jobs means you’re on the road all day, often with tight deadlines and unpredictable drop-off points. That puts you at higher risk of PCNs, especially in busy areas.

You might stop in a loading bay for five minutes longer than allowed. Or return to a street for a second drop, only to get caught by ANPR cameras set up for restricted repeat visits. In some towns, you’ll struggle to find any legal parking within walking distance of the customer.

Many new drivers also stop in private car parks—supermarkets, petrol stations, or hospitals—to grab lunch or take a break. These places often have ANPR cameras and hidden time limits.

And if you’re covering overnight courier jobs, you’re more likely to use car parks late at night when enforcement still applies, but signage is harder to see.

The job puts you in these spots every day. That’s why courier drivers need to be clued up on PCNs early on.

What to do when you receive a PCN

It’s frustrating to get a notice through the post, especially if you feel you were doing your job properly. But it’s always better to act quickly.

How to appeal council-issued PCNs

For penalty charge notices, you usually have 28 days to respond. If you pay within 14 days, the charge is often reduced by 50%. But if you think it’s unfair, you can challenge it.

Submit an appeal online or in writing. For example, if you were issued a PCN by Transport for London, you can pay or appeal the fine on their portal.

Include evidence like delivery logs, GPS vehicle tracking, or time-stamped photos. If you were loading or unloading goods, say so—and provide proof. Couriers are allowed to stop in many restricted areas if the stop is for work and clearly documented.

If the council rejects your appeal, you can take it to an independent tribunal.

How to appeal private parking charge notices?

You can also appeal private parking charges, and many get cancelled when properly challenged. Start by contacting the company with your evidence.

Was the signage poor? Did you stay for less than the grace period? Were you actively working on a delivery? Mention all of that.

If they reject your appeal, you can take the case to POPLA (Parking on Private Land Appeals). Their decisions are independent, and many appeals are successful when there’s strong evidence.

Don’t just ignore a private parking charge. While some companies don’t follow up, many do. If they take the case to court and win, you could end up with extra fees or even a CCJ.

According to the British Parking Association, over 50% of private parking charge appeals are cancelled at the first stage or through POPLA. Common successful appeal reasons include:

• Poor or unclear signage
• Active loading/unloading with proof
• Medical emergencies or broken-down courier vehicle
• Time overstays of less than 10 minutes (within grace period)

The hidden costs of PCNs for courier businesses

It’s not just about the cost of the fine. PCNs affect your time, your admin, and your mental load.

• You lose income every time you pay a fine
• Appeals take time, especially if you’re running solo without office support
• A string of unpaid charges could end up hurting your credit, especially if they go through court
• If you hire vehicles or subcontract, sorting out who’s responsible takes time and energy

Over a month, just a few PCNs can undo the profit from several runs. And that’s before you factor in rising costs like courier van diesel costs and courier insurance.

How to reduce your risk of getting PCNs

The good news is, many PCNs are avoidable once you know where the traps are.

Plan your drop-offs with restrictions in mind

Use mapping tools that show red routes, loading zones, and parking restrictions. Apps like Parkopedia and JustPark can help you find legal spots close to your delivery points.

You can also mark regular drop-offs where restrictions apply, so you know what to expect on repeat visits.

This is especially useful if you’re doing international courier work, where local parking rules can change from one authority to another.

Use delivery evidence to cover yourself

Keep a record of every drop—time, address, and activity. A photo of your van at the delivery location, or a timestamped receipt, can go a long way in an appeal.

Even a screenshot from your delivery app helps show you were on legitimate business.

It’s worth taking that extra 20 seconds, especially if you’re stopping in a spot where enforcement is likely.

Helpful tools and habits for new couriers

Building good habits early makes a big difference.

Set time each week to check for new PCNs. Don’t let appeals pile up. Keep digital folders for receipts and photos. If you subcontract, agree up front who handles fines and how appeals work.

Here are a few tools and practices that help:

• PayByPhone and RingGo for on-the-go parking payments
• Snap Parking for commercial parking and truck-friendly stops
• Subscribe to council updates about congestion charges and traffic schemes
• Bookmark pages like the Dartford Crossing charge portal to avoid missed deadlines

You’ll also want to keep VAT receipts from car parks or road fees. Even though private parking charges aren’t VAT-qualifying, related expenses like council charges and tolls can be.

Typical PCNs costs across the UK

Not all PCNs cost the same. Charges vary depending on where the offence happened and what type of rule was broken. Some areas are much stricter than others, especially if you’re delivering in larger cities or regulated zones.

Here’s a quick overview of common penalty charge notice rates across major UK cities:

PCN charges in major UK cities

These amounts can add up fast if you’re doing multi-drop or 24-hour courier service work.

While most authorities offer discounts for early payment, appealing or challenging the notice is often worth it, especially if you were delivering at the time.

PCN charges in London boroughs

London is a different beast. Each borough sets its own rates, and many apply higher charges for more serious offences.

If you’re navigating London, understanding the fee structure can help you avoid unnecessary costs.

These fees apply per offence, and London boroughs often use ANPR cameras and mobile patrols to catch violations.

If you’re picking up overnight courier jobs or running through multiple zones in a day, you’ll want to plan your route carefully and factor in things like toll roads, congestion charges, and parking access.

You’ll also find that some of the best locations for couriers are just outside the stricter central boroughs, offering easier parking and fewer restrictions.

Frequently asked questions