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From product launches to milestone moments, this year’s TEG Member Event brought together hundreds of member businesses to connect, explore and celebrate.

Held at Unity Place in Milton Keynes, the tech-driven space was the perfect backdrop for an evening focused on innovation, collaboration — and looking ahead to the future.

Product updates

There was a lot to share this year.

We introduced the latest platform updates — all designed to help members grow their business, improve cash flow, and work more efficiently.

Awards

We love celebrating our members. Each year, our awards recognise outstanding achievements across four categories.

Here are the 2025 winners:

Gold: THREE SPIRES COURIER SERVICES

Silver: ZAID LOGISTICS

Bronze: CW LOGISTICS LTD

Gold: PASS LOGISTICS

Silver: RIK EXPRESS LIMITED

Bronze: SHIRLEY TRANSPORT SOLUTIONS LIMITED

Gold: FAST UK COURIERS LIMITED

Silver: IVCS EXPRESS LTD

Bronze: D&K LOGISTICS LTD

Gold: LOAD IN LIMITED

Silver: LUCKXY TRANSPORT PVT LTD

Bronze: DIRECT CONNECT LOGISTICS LIMITED

25 Years of Excellence award

This year, we’re celebrating a major milestone — 25 years of the Exchange.

To mark the occasion, we honoured the founding members who’ve been with us since day one with our 25 Years of Excellence award.

A huge thank you to:

• PLANET LOGISTICS LIMITED
• 21st CENTURY COURIERS AND LOGISTICS
• EEZEHAUL
• RACEWORLDWIDE LOGISTICS
• PANEX LIMITED

Celebrating 25 years of the Exchange

This year’s Member Event wasn’t just about product updates – it marked a major milestone: 25 years of the Exchange.

TEG25 is about celebrating our member businesses. We’re sharing stories from those who’ve joined us over the years, and how they each use the Exchange in their own way.

It’s also about looking ahead. We’re inviting members to help shape the future through our Innovator Programmes. So we can keep building a better Exchange, together.

A huge thank you to everyone who attended the 2025 TEG Member Event and made this event so memorable. See you at the next one!

Fuel costs are one of the biggest ongoing expenses for owner drivers. When prices at the pump shoot up, they can quickly eat into your earnings.

But you’re not powerless. Whether you’re just starting out or looking to get more from your courier work, a few smart choices can help you manage higher fuel prices and keep more money in your pocket.

Why fuel price matters for owner drivers

As an owner-driver courier, you rely on your van every day. Every extra mile adds up. And when fuel prices rise, that daily cost jumps with it.

Even a small increase can make regular jobs less profitable. That’s why it pays to stay on top of your fuel spend—and take steps to bring it down where you can.

Build better habits to reduce fuel use

Cutting fuel costs often starts with how you drive and care for your van. You don’t need to make big changes all at once.

But the small things you do each day can make a real difference over time.

Watch your driving style

Aggressive driving burns more fuel. So does sitting in traffic with the engine idling.

Aim for smooth acceleration and gentle braking. Use cruise control when you’re on longer runs. Keep your revs steady rather than flooring it at every green light. It all helps reduce your fuel burn, especially on long-distance owner-driver courier jobs.

Keep your van well maintained

When your van’s in good condition, it runs more efficiently. Check your tyre pressure regularly and top it up when needed. Under-inflated tyres increase drag and lead to higher fuel use.

Stick to your servicing schedule too. Dirty air filters and worn-out oil can mean your engine works harder—and uses more diesel.

These checks are small jobs, but they’re worth doing. They’ll help reduce your overall courier van diesel costs without needing to change your van or route.

Compare fuel card options for better rates

Fuel cards aren’t just for big fleet operators. Many courier fuel cards are set up for single-van drivers, offering discounts at popular fuel stations and fixed weekly pricing.

These cards help you budget better, especially when fuel prices jump around. You’ll often get access to lower rates than what’s listed at the pump, and you can track your spending in one place.

Some fuel cards are designed for couriers using platforms like Courier Exchange. Others come with mobile apps that show nearby stations and current prices.

Look out for:

• No monthly or transaction fees
• Good station coverage on your routes
• Weekly price updates so you can plan ahead

If you’re just starting out, comparing a few options is a good idea. There are plenty of tools online that can help with this.

Use real-time tools to track fuel price changes

Fuel prices can vary wildly from one town to the next. Even within the same area, different stations can charge very different rates.

Knowing where to fill up can save you a fair bit over the course of a week. And there are some handy apps out there that make this easy.

Best apps for finding cheap fuel

Apps like PetrolPrices and Waze let you compare fuel stations near you. You can filter by fuel type, location, and price. These tools are especially useful if you cover long-distance loads and often travel new routes.

Some apps update prices daily, so you can plan your stops before heading out.

Using these tools alongside your courier vehicle tracking software can help you work smarter—combining route planning with fuel savings.

Planning routes around higher fuel prices

If you often drive through certain areas with known high prices, it may be worth adjusting your route. This doesn’t always mean going out of your way—just shifting your fuel stops to better-priced stations en route.

Pair this with your load planning and drop-off timings to make sure you’re not wasting time. It’s all about being efficient with where, when, and how you drive.

Consider your van’s long-term fuel impact

Not all vans use fuel the same way. Your choice of vehicle will influence your ongoing fuel spend more than any driving habit.

If you’re in the market for a van, think about fuel economy as well as size and load type. You don’t always need a brand-new vehicle either. A well-kept second-hand courier van can be just as reliable—and cheaper to run.

Fuel-efficient models and electric vans are becoming more common on the courier scene. And with rising fuel prices, many drivers are weighing up the long-term savings they offer.

Choosing the right van for the work you do

A smaller van might make more sense if you do short local runs. But if you’re covering distance with heavier loads, a medium-sized diesel may still be the better bet.

It comes down to balancing fuel economy with your typical work. There’s no one-size-fits-all answer—but choosing a courier van carefully can help lower your costs over time.

Know how to quote for fuel costs

If fuel costs are going up, your pricing needs to reflect that. Too many new drivers underquote, thinking it’ll help them win work.

But if you’re losing money on each run, your business won’t grow.

Take a close look at your mileage, fuel spend, and how long jobs take you. Then factor that into your quotes. If you’re using platforms like CX, tools like the mileage calculator can help you avoid underpricing.

Use the same logic when reviewing jobs posted by shippers. If the rate doesn’t cover your time and fuel, it’s okay to pass.

Take the time to learn about pricing your courier jobs properly. It’ll pay off in the long run.

Frequently asked questions

Taking on international courier work can open up more profitable opportunities for UK-based drivers. European loads often pay better, especially for longer distances or urgent shipments. If you’re just starting out as a courier, working abroad might sound like a big step, but with the right prep, it’s very doable.

In this guide, we’ll look at what you need to get your van and documents ready for courier work abroad, from breakdown cover and vehicle checks to what sort of jobs you can expect on the platform.

Let’s get your van ready for the road.

What documents do you need for courier work abroad?

You can’t cross into the EU without the right paperwork. And once you’re in, you’ll need to keep these documents to hand in case you’re stopped or asked at a border.

Passport, permits and customs documents

Make sure your passport is valid for at least six months. Some EU countries also ask for an International Driving Permit (IDP), depending on where you’re going and how long you’ll stay.

Always carry your:

• Full UK driving licence
• Green card (from your insurer)
• Vehicle V5C logbook
• T1 or T2 transit documents (only for specific loads going through customs checks)

Operator licence and CMR notes

You don’t need a full O-licence if you’re only using a van under 2.5 tonnes for your own loads. But if you’re subcontracting or carrying goods for others, you may need one – especially post-Brexit.

Make sure you’ve got CMR insurance and a completed CMR consignment note for each cross-border load. These are standard documents for international goods transport and protect both you and your customer if anything goes wrong.

Vehicle checks for long-distance EU courier work

Long drives across Europe mean you’ll need your van in top condition. Nobody wants to break down halfway across France with a frozen shipment in the back.

Before heading out, run these basic checks to keep on top of your courier van maintenance:

• Tyres: pressure, tread depth, and condition
• Oil and coolant: top up before long journeys
• Brakes: check responsiveness and pad condition
• Lights: all bulbs should be working
• Load area: check for any damage or loose fittings
• Documents: keep copies in the glove box and on your phone

If you’re running frozen and chilled transport, double-check that your fridge unit is compliant with EU standards and serviced recently.

Having a well-maintained van helps avoid delays and shows you’re reliable, especially when bidding for higher-paying international courier work.

Get the right cover in place

Accidents and delays can happen anywhere, but they’re harder to sort when you’re hundreds of miles from home.

That’s why it’s smart to check what you’re covered for before you set off.

Do you need separate European breakdown cover?

Yes. Most UK policies don’t include the EU unless you’ve paid extra.

A decent European policy should offer:

• Roadside repair in EU countries
• Towing to a nearby garage
• Hotel stays or vehicle repatriation
• 24/7 helplines (make sure you’ve got the EU number saved)

Some providers also offer multilingual support, which can be helpful in a stressful situation.

Cross-border courier insurance

Standard van cover won’t always apply once you cross the Channel. You’ll need a policy that extends to EU countries and includes:

• Courier insurance valid in Europe
• Goods in transit cover
• Public liability (check if this still applies abroad)
• CMR insurance for loads covered under the CMR Convention

If you’re regularly doing international courier deliveries, speak to your broker and make sure your policy fits the work you’re doing.

Prepare for border checks and customs delays

Cross-border jobs often involve longer waits at ports or terminals. Since Brexit, checks are tighter, and every country has its own process.

Be ready to show:

• Vehicle and driver ID
• Load documents and any permits
• Details of the shipper or freight forwarder

Plan your route with extra time for delays. Keep calm if you’re stopped, it’s part of the job. And remember, some countries charge extra fees on toll roads, so have a payment method ready or get a tag in advance.

If you’ve got a regular route through a specific port or border, use that to your advantage when looking for repeat European loads. Clients prefer drivers who know the process and can avoid common delays.

Why international courier work can help grow your business

Most international courier work pays more than local jobs. That’s down to the added paperwork, time, and risk. But for drivers who prepare properly, it can be a steady source of work, and it can help you stand out.

Higher rates and long-term clients

Jobs that cross borders usually have better rates, especially if you’re covering long distances or transporting urgent items. Many freight forwarders will shortlist drivers who’ve done EU courier work before and know the paperwork.

Repeat work is common too. Once a shipper knows you can handle courier work abroad, you’ll be front of mind when they post new loads.

You can also earn more by offering extras, like:

• Multi-drop in different countries
• Timed delivery
• Refrigerated or fragile goods transport
• Late-night or 24-hour courier service

These are all in demand for cross-border deliveries.

Stand out on Courier Exchange

Platforms like Courier Exchange let you filter by route, region, and job type. You can target international courier work directly, and tailor your profile to highlight your experience with European loads.

Make sure your feedback score stays high, and note any extra services you offer. Drivers who’ve done music festival courier jobs, for example, often get repeat summer bookings due to their reliability under pressure.

You’ll also want to track costs carefully. For example, using courier fuel cards can help keep fuel costs down when you’re travelling across multiple countries.

Frequently asked questions

Music festival courier jobs are a great way for owner drivers to tap into seasonal demand and take on work that’s varied and well paid. From backstage freight to artist kit and press materials, these jobs go far beyond a standard A-to-B delivery. They offer a chance to work directly with organisers, artists, and media teams — and often lead to repeat bookings.

If you’re looking to grow your client base or just want something different from your usual same-day courier jobs, live events and festivals can offer new opportunities. Here’s what to expect and how to get started.

Why music festival courier jobs are worth considering

Courier work linked to festivals and live events tends to pick up from late spring through to early autumn. During this period, event teams rely on trusted drivers who can handle last-minute loads, cross-border drops, and on-site delivery restrictions.

UK festivals need plenty of help from local couriers. But if you’re willing to travel, there’s also high demand across Belgium, France and the Netherlands — especially from UK-based shippers managing European events.

This type of work often pays well, particularly when deadlines are tight or the freight is valuable. You might be transporting staging, lighting rigs or even a performer’s personal gear. And if you’re reliable and easy to work with, there’s a strong chance you’ll be asked again.

What type of loads to expect during live event courier jobs

Festival-related loads vary by venue, timing, and the type of event. But there are a few consistent job types you’ll come across.

Common loads for music transport jobs

You won’t always be moving full stage rigs, but it’s not uncommon. Typical loads include:

• Band and crew luggage
• Stage props, lighting and power equipment
• PA systems and sound desks
• Printed signage, wristbands, and other event collateral
• Artist merchandise and press kits

Some of these jobs may come via agencies offering specialist courier services, while others are posted directly by shippers or event teams on platforms like Courier Exchange.

Time-sensitive delivery expectations

Timing matters more than anything with music festival courier jobs. Some jobs may need late-night collection, early-morning drop-off, or timed delivery at a loading bay with strict access rules. So offering a same-day or 24-hour courier service could set you apart.

Backstage zones often use vehicle passes, and you’ll need to liaise with security. Some couriers even stay on-site during the event for return loads or kit breakdowns.

What you’ll need to succeed

Festival courier work isn’t just about speed — it’s about reliability, vehicle prep, and communication. Here’s what helps.

• Courier van security: Many loads are high value. You may be asked to provide slam locks, deadlocks or tracking devices.
• Courier insurance: Check that your policy covers audio/visual equipment, media kits and overnight freight if needed.
• CMR insurance: If you’re heading into Europe, make sure you’re covered under CMR insurance rules.
• PPE: Some festival sites expect you to bring high-vis clothing and steel-toe boots for backstage access.
• Tech: A mobile phone with maps, contact access and vehicle tracking apps makes life easier and keeps clients informed.

You should also make sure your vehicle is clean and presentable — especially if you’re delivering directly to artist teams or VIP areas.

Where to find live event courier jobs

If you’re looking to move into event-based courier work, you’ll need to know where the loads are. Word of mouth plays a part, but platforms and brokers can help too.

Freight exchanges and specialist freight forwarders

Courier Exchange is one of the fastest ways to pick up owner driver jobs tied to music festivals. Shippers post loads needing same-day or timed delivery, and many will flag event-related work directly in the job listing.

There are also freight forwarding agencies that specialise in live events, AV kit, and entertainment logistics. Signing up with one of these specialist services can help you get a foot in the door, especially during peak season.

Repeat work and building relationships

If you’re reliable, polite and keep to deadlines, you’re far more likely to be remembered. Many production companies and tour managers stick with the same couriers for entire seasons.

This means even a single drop at a small local gig could turn into regular work. Once you’ve built relationships, you might get asked to cover an entire event tour or regional circuit.

Major UK and EU festivals needing courier support

Here are some of the bigger festivals that regularly need courier support, either directly or via contracted suppliers.

UK events with high courier demand

• Glastonbury Festival (Somerset): AV kit, media packs, band gear
• Reading & Leeds: Multiple stage setups across two sites
• Download Festival (Donington Park): High volume of music tech freight
• BBC Proms (London): Theatre, lighting and stage prop movement
• Arena tours: These happen year-round, not just in summer

EU events for cross-border opportunities

For drivers based in the South East or Midlands, EU jobs are within easy reach via the Eurotunnel or ferry. Here are some common festivals where music equipment transport work pops up:

• Rock Werchter (Belgium): AV and merchandising loads
• Tomorrowland (Belgium): VIP equipment, artist support
• Lowlands Festival (Netherlands): Crew kits and sponsor materials
• Hellfest (France): Lighting, backline equipment
• Paris Jazz Festival (France): Publicity and audio freight

These events often have British-based organisers or artists, so UK couriers are regularly needed.

Final thoughts: getting started with events deliveries

Music festival courier jobs can add real variety to your work, with the added benefit of better rates and repeat bookings if you make a good impression. From high-energy UK festivals to well-known events across Europe, there’s plenty of seasonal demand for couriers who can turn up on time and deliver with care.

If you’re kitted out with the right gear, have your courier insurance sorted, and enjoy working in fast-paced environments, this type of work could be a solid addition to your load calendar.

Stay alert on platforms like Courier Exchange, look out for last-minute jobs, and treat every event as a chance to build new contacts. It might start as a one-off delivery — but it could lead to a season’s worth of owner driver jobs.

Frequently Asked Questions

If you’re just starting out as a self-employed courier driver, managing costs can feel like a full-time job on its own. One of the best ways to keep your fuel spending under control is using a fuel card.

These cards are more than just a payment method, they can help simplify admin, support your cash flow, and make VAT reclaim much easier.

In this guide, we’ll explain how fuel cards work, what to watch out for, and how to choose the right one for your courier business.

What are fuel cards and how do they work?

A fuel card is a payment card that’s used exclusively to buy fuel. Instead of paying with cash or your personal debit card, you use your fuel card at participating petrol stations and get billed later.

It’s widely used in courier fleets, but even solo drivers benefit from the admin support it offers. For owner-drivers, it’s an easy way to keep fuel spend separate from your personal money.

Most providers offer online portals or mobile apps where you can check transactions, view invoices, and track usage. These features can really help when it’s time to update your books or run reports using courier accounting software.

The actual payment doesn’t come out immediately. You’ll receive a weekly or monthly invoice showing every transaction. Then you pay the provider directly, often by direct debit.

How fuel pricing works with fuel cards

Fuel pricing can be confusing at first, especially when you’re comparing multiple fuel cards. But once you understand how the pricing works, you’ll find it easier to compare offers.

Pump price vs fixed price

Some cards charge the same price you see at the pump. These are usually simpler to understand and don’t require pricing emails or updates.

Others use fixed weekly pricing. Your provider sets a price per litre each week, and you pay that rate no matter which station you use (within the provider’s network). It can be cheaper, but only if the weekly rate is lower than average pump prices in your area.

Fixed pricing is ideal for longer-distance drivers or those with regular routes, where fuel costs can add up quickly, and you don’t want to worry about fuel price surges.

Discounts and surcharges

Many business fuel card providers advertise discounts, but those deals often apply only at specific fuel brands or volume tiers.

For example, you might get 2–3p off per litre if you hit a certain monthly usage, or only when filling up at partner stations. It’s also common to see surcharges at non-network stations.

How pricing updates are shared

If you’ve got a fixed price card, the provider usually sends you an email each week with the updated rate. Some providers offer real-time access through their apps or portals.

This lets you plan your refuels around the best pricing. It’s especially useful if you’re trying to budget each week or want to avoid filling up when prices are higher than usual.

Typical costs and what to expect

While fuel cards can save you money and time, there are some standard costs you’ll need to factor in.

Here’s what to look out for:

• Card fees: Many providers charge a flat monthly or annual fee (e.g. £1.50–£2.00 per card).
• Transaction fees: Some cards charge a small amount each time you fill up.
• Network fees: If you fill up at a station outside the agreed network, you might face a small penalty or higher fuel rate.
• Optional extras: Services like courier vehicle tracking, carbon reporting or alerts often come at a small extra cost.

The best way to compare cards is to look at your monthly fuel usage and work out which charges will apply based on your routes.

Benefits of using a fuel card for your courier business

For new courier van drivers, handling paperwork and expenses can be a bit overwhelming. A fuel card can reduce admin stress and give you a clearer view of your running costs.

Here’s how:

• One invoice: Instead of juggling dozens of receipts, you get one clear invoice every week or month.
• Simpler VAT returns: Most providers supply HMRC-compliant invoices with courier VAT included, ready to upload into your accounting software.
• Better cash flow: Many fuel credit cards give you up to 30 days to pay, helping you bridge the gap while waiting for client payments.
• Budget control: You can set limits, monitor fuel usage, and block cards if needed.
• Time saved: You won’t need to collect receipts or do manual logs anymore.

Let’s say you fill up three times a week across different regions. With a fuel card, that’s three less receipts to track and one simple payment to make. Over a year, that adds up to hours saved.

Are there any restrictions?

Not all fuel cards work the same way, so it’s worth reading the fine print. Here are some common limits to be aware of:

• Limited networks: If you regularly drive in rural areas, make sure your card is accepted at stations along your routes.
• Minimum spend rules: Some providers require a monthly minimum spend to avoid service fees.
• Purchase limits: Most cards only cover fuel, AdBlue or lubricants – not snacks, toll charges or repairs.

If you’re applying as a one-person business, choose a card designed for smaller operators. Not every fleet fuel card will suit a solo driver.

Choosing the right fuel card for your courier work

There’s no single “best” card. It depends on how and where you work.

Here’s what to compare:

• Network size: Can you use the card at stations along your delivery routes?
• Fuel type: Some cards include access to EV charging networks, ideal if you’re using or switching to electric.
• Pricing model: Do you prefer the consistency of fixed pricing or the flexibility of pump rates?
• Fees: Are there hidden costs for admin, transactions or network access?
• Online tools: Does the provider offer reports, alerts or route mapping?

Some providers even let you customise your card with driver names or number plates. That’s handy if you have a transport manager looking after more than one vehicle in your courier fleet.

How to apply for a fuel card

Applying for a fuel card is usually straightforward and done online.

You’ll need:

• A business name or UTR number (if you’re a sole trader)
• Contact details and delivery address
• An estimated fuel usage per month

Most providers run a quick credit check, especially for fuel credit card options. If you’re just starting out, a prepaid card might be easier to get approved for.

Payment options often include weekly or monthly direct debit. Once approved, your cards are sent out by post—usually within 3–5 working days.

Common myths about fuel cards

Fuel card FAQs

As a new courier business owner, offering a 24-hour courier service can be a game-changer. With customers expecting fast and reliable deliveries at all hours, being able to meet those needs will set you apart.

But building a 24-hour operation isn’t something that happens overnight. It requires planning, the right infrastructure, and a solid understanding of the logistics involved.

Here’s how you can get started and build your service effectively.

Why there’s demand for a 24-hour courier service

In the modern world, more and more customers are demanding round-the-clock service.

Whether it’s for time-sensitive deliveries or late-night emergency requests, offering a 24/7 courier service can tap into a growing market. This is especially true for businesses needing urgent deliveries at any time, such as those dealing with high-value courier jobs or critical shipments.

Understanding your customers’ needs is the first step. Many industries, from retail to healthcare, rely on quick delivery.

When you offer a 24-hour courier service, you’re providing a level of convenience that your competitors might not be able to match.

Being able to meet customer expectations at all hours of the day can build loyalty and a steady stream of repeat business.

How to build a fleet to support 24hr delivery

To offer a 24-hour courier service, you’ll need a fleet of vehicles that can be relied upon day and night. This means having a courier fleet with mix of vehicles that can handle a range of deliveries.

If you’re just starting out, it might be tempting to stick with a single vehicle, but as demand grows, you’ll need to expand.

Think about the types of deliveries you’ll handle. Will you need small vans for same day courier jobs, or will you require larger vehicles for bulky or high-value items?

Consider both the number of vehicles and their availability. Running a 24/7 courier service means you’ll need to plan for every shift, ensuring you can offer coverage at any time of day.

How to schedule shifts and optimise vehicle usage

Managing your drivers and vehicles is important for maintaining 24hr delivery.

Create a schedule that ensures there’s always a vehicle available, even during night hours. Use software or a dispatch system that helps you keep track of driver availability and vehicle location. You’ll also need to think about rest periods for drivers to comply with UK regulations.

With careful planning, you can optimise your fleet’s usage. For example, when demand is low, you can stagger shifts, ensuring that you don’t have too many drivers at once.

This will help reduce downtime for vehicles while keeping the service running smoothly.

Use Courier Exchange to expand your availability

As a new courier business owner, you may not have a massive fleet at your disposal.

This is where Courier Exchange (CX) can play a big role. By becoming part of the CX network, you can access a pool of other couriers who are available to take on loads when you’re unable to.

Using CX to ensure your service is always available

One of the major advantages of joining Courier Exchange is the ability to find courier subcontractors.

If you’re in one part of the UK and need to serve a customer in another, you can use the platform to find another courier nearby. This ensures that you never miss out on a same-day job, and can provide 24/7 deliveries even if you’re unavailable or out of the area.

With CX, you can also find couriers and even haulage vehicles with specialist equipment for certain deliveries, like frozen and chilled transport, or even specialist courier services for delicate or high-value loads.

This level of flexibility is vital when you’re aiming to provide 24-hour services.

Keep customers informed with live tracking and updates

When running a 24-hour courier service, clear communication with customers is essential.

With deliveries happening at all hours, customers need to feel confident about the status of their shipments.

Offering real-time vehicle tracking allows customers to monitor their deliveries, which can help reduce anxiety, especially with urgent or high-value items. Regular updates on the status of the job, including estimated arrival times, will also go a long way in keeping customers satisfied.

With the right systems in place, you can send these updates automatically, saving time and reducing the risk of human error.

Grow your same day courier service into a 24-hour operation

If you’re already running a same day courier service, expanding to a 24-hour courier service can be a logical next step.

Many of the processes you have in place for same-day delivery—such as vehicle management and customer communication—will be similar for 24-hour operations.

Start by offering late-night services and gradually build up to 24-hour availability. You don’t have to make the change all at once. Test the waters during evenings and weekends before committing to round-the-clock service.

As your business grows, you’ll need to invest in more vehicles and drivers, but the groundwork will already be laid.

Frequently asked questions

Operating a courier business in the UK means navigating various costs, and one of those costs is toll charges. Whether you’re an owner-driver or part of a larger fleet, knowing which toll roads, bridges, and tunnels to expect can help you better manage your operating expenses.

This guide will walk you through the active toll roads in the UK, what they cost, and how to make sure your business stays on track.

What are toll roads and why should couriers care?

A toll road is a road where drivers must pay a fee to use it. These roads, tunnels, and bridges are often used to fund their construction and maintenance.

For couriers, toll roads can have a major impact on delivery costs, especially when you’re covering long distances or navigating busy areas. The charges may seem small at first, but they can add up quickly—particularly for courier fleets and HGVs (heavy goods vehicles) which tend to have higher toll rates.

For owner-drivers, it’s especially important to factor these costs into your pricing. Managing your toll expenses can make a big difference when trying to maintain profitability in a competitive industry.

Active toll roads in the UK

Several major routes in the UK have toll charges. Below are the most common ones you’ll encounter while on the job.

M6 toll road

The M6 toll road is a popular route for long-distance hauliers and couriers. It runs parallel to the M6 motorway, bypassing some of the more congested areas, which can help save you time.

• Charges for vans and HGVs: The toll for vans (up to 3.5 tonnes) is around £7.10, while HGVs can expect to pay £12.60 or more, depending on the number of axles. While it’s a quicker route, the toll might not be ideal for short journeys.
• Why use it?: If you’re trying to avoid congestion charges on the M6 or need to get through the West Midlands quickly, the M6 toll road can be a worthwhile choice.

A30 (Dartford Crossing)

The Dartford Crossing (A282) is one of the busiest toll crossings in the UK. It connects Kent and Essex, and it’s used by many couriers and hauliers travelling between London and the South East.

• Charge for vans and HGVs: The cost of the Dartford Crossing varies depending on the vehicle’s class. For standard vans, it’s £2.50, while larger HGVs might face higher charges.
• Payment method: The Dartford Crossing is toll-free for vehicles with an account, making it easier to pay in advance.

The Dartford crossing charge is an important consideration when factoring in costs for trips to or from the South East.

Key tunnels and bridges to watch out for

It’s not just roads that can come with tolls; certain tunnels and bridges also have fees.

Tyne Tunnel

The Tyne Tunnel connects the cities of Newcastle and Gateshead. If you’re delivering goods in the North East, this tunnel is often part of your route.

• Charges: For a van or lorry, expect to pay around £1.90 each way.
• Payment: The Tyne Tunnel toll is easy to pay with pre-pay options for frequent users.

Humber Bridge

The Humber Bridge, which spans the Humber Estuary, is another toll crossing that many couriers use, especially for deliveries between Yorkshire and the North East.

• Charges: The toll for HGVs can be as much as £20, so if you’re delivering in that region, it’s something to consider when calculating your route costs.

How do toll roads affect your business?

Tolls can have a major impact on your bottom line. Here’s how:

• Increased costs: Depending on how often you use toll roads, charges can quickly add up, especially if you have a fleet of courier vans or HGVs making regular deliveries.
• Time savings: While toll roads cost money, they can save you time. Routes like the M6 toll road or Dartford Crossing can bypass heavy congestion, meaning you spend less time in traffic and deliver goods faster.
• Route planning: Smart route planning can help you avoid unnecessary toll charges. Consider using vehicle tracking systems or apps that help you plan your routes around toll roads, reducing the cost burden.

By understanding where these toll roads are located and their costs, you can make better decisions about which routes to take, depending on your budget and delivery deadlines.

How to pay toll charges as a courier

Paying toll charges in the UK is pretty straightforward, but there are some methods that make it easier for couriers, especially those operating across multiple toll roads.

• Prepaid accounts: Many toll routes, including the Dartford Crossing, allow you to set up an account for automatic payment. This can save time and reduce the chance of forgetting to pay.
• ANPR (Automatic Number Plate Recognition): Many toll roads use ANPR technology, meaning you don’t need to stop to pay. The system will automatically charge your registered account based on your vehicle’s number plate. But be careful: if you’re driving without an MOT, those same cameras could catch you!
• App-based payment: Several apps allow you to manage toll payments and even prepay for some roads.

Having the right payment method in place is crucial for smooth operations and avoiding any fines or penalties.

How to reduce toll costs in your courier business

While you can’t avoid all toll roads, there are a few strategies that can help reduce your toll-related expenses:

• Plan your routes: Use vehicle tracking and route-planning apps to avoid tolls when possible. A smart route planner can often find alternative routes that bypass the M6 toll road or Dartford Crossing without significantly adding to your journey time.
• Avoid peak times: Some toll roads, especially in congested areas, have higher charges during rush hours. If you can plan your deliveries outside of these times, you might save money.
• Consider your vehicle: Larger vehicles, like HGVs, will face higher toll charges than smaller courier vans. If possible, try to adjust your fleet size and types to reduce the toll fees you face.

For couriers managing a fleet, using courier accounting software to track toll expenses can help you stay on top of costs and adjust your pricing accordingly.

Toll roads FAQs

As a courier, it doesn’t take long to realise that congestion charges and ULEZ charges can add up quickly.

Whether you’re doing regular runs through London or picking up loads across multiple cities, you need to know when, where, and how these charges apply.

In this guide, we break down the current rules for congestion charge zones, how much they cost, and which vehicles are affected. We’ll also share tips to help you reduce costs and avoid unnecessary penalties.

How congestion charges and ULEZ work

Most of the UK’s bigger cities now have low or zero-emission zones in place. These are designed to cut air pollution by encouraging cleaner vehicles on the road.

For couriers, that often means paying a daily fee to enter certain parts of the city, especially if you’re driving an older vehicle.

What’s the difference between congestion charges and ULEZ?

The congestion charge is a daily fee for driving in specific areas during set hours, regardless of your vehicle’s emissions. It mainly applies in London and is designed to reduce traffic.

ULEZ charges, on the other hand, apply all day, every day. They only apply if your vehicle doesn’t meet current emissions standards. If it’s compliant, you won’t pay anything.

Some areas also have Clean Air Zones (CAZ), which are slightly different but still target higher-emission vehicles.

Who needs to pay these charges?

If you’re driving a petrol vehicle that doesn’t meet Euro 4 standards or a diesel that doesn’t meet Euro 6, you’ll likely need to pay ULEZ charges.

That includes most cars, vans, and even trucks used for courier work. If you’re still running an older vehicle, it’s worth checking before you enter any regulated area.

The main congestion charge zones in the UK

Several UK cities now have congestion charge zones or other emission-based charges in place.

Let’s look at where they are and what they cost.

London

London has the most well-known congestion charge zone.

It covers a large section of Central London and runs from 7am to 6pm on weekdays and from 12pm to 6pm on weekends.

• Congestion charge: £15 per day
• ULEZ charge: £12.50 per day (if your vehicle isn’t compliant)
• LEZ: Applies to heavier vans and haulage vehicles, with charges starting from £100

You may need to pay one, two, or all three depending on your vehicle and route.

Tip: The official TFL checker is handy for checking your vehicle’s status before navigating London.

Birmingham and Greater Manchester

Both cities operate Clean Air Zones.

• Birmingham: £8 per day for non-compliant cars, vans, and taxis
• Manchester: Plans for a CAZ were paused, but it’s under review

Unlike London, these zones run 24/7, so even late-night deliveries are affected.

Other UK cities with CAZ or ULEZ-style zones

• Bath: £9 per day for non-compliant vans
• Bradford: £9 per day for vans, £50 for buses and HGVs
• Edinburgh, Glasgow, Aberdeen and Dundee: Starting at £60 per breach, doubling with each breach
• Oxford: £10 per day until August 2025, then it’s £20 per day
• Portsmouth: £10 to £50 per day for taxis, private hire vehicles, buses, coaches and HGVs
• Sheffield: £10 per day for taxis and vans, £50 per day for buses and HGVs
• Newcastle & Gateshead: £12.50 per day for vans and HGVs

Each city has its own rules and time allowances. It’s worth checking local authority websites before entering these areas, especially if you’re unfamiliar with the zone.

The true cost of congestion charges for couriers

If you’re working full time in or around regulated zones, the daily charges can quickly bite into your profits.

Daily and monthly cost comparison

Let’s say you’re working five days a week in London using a non-compliant diesel van. You’d be paying:

• £15 per day for the congestion charge
• £12.50 per day for the ULEZ charge
  = £27.50 per day
  = £137.50 per week
  = £550 per month

Over a year, that’s £6,600. That’s money you could be investing in your vehicle or courier fleet.

If you’re only working in and out of cities with no charge zones, you won’t have that overhead. It’s a big difference for owner-drivers starting out.

What load posters need to consider when subcontracting in charge zones

If you’re posting courier loads that pass through congestion charge zones or ULEZ areas, it’s important to factor in those fees from the outset. The last thing you want is a courier turning down the job—or worse, completing it and then disputing payment over extra costs.

Before assigning the job on a platform like Courier Exchange, check whether the pickup or delivery point falls within a charge zone. If it does, include this clearly in the job description. Being upfront about it helps subcontractors price the job correctly and avoids delays or cancellations.

Some shippers build the charge into the job price. Others pay it separately if they’re using regular courier subcontractors. Either way, the cost needs to be accounted for.

If you’re regularly subcontracting work into areas like Central London, it’s worth building a network of ULEZ-compliant hauliers or couriers. That way, you won’t need to factor in extra fees or risk jobs being refused. It also helps avoid last-minute stress when time-critical deliveries are involved.

Being clear and consistent with your load posts can make all the difference. It helps build trust with subcontractors and keeps delivery timelines on track.

How to avoid or reduce ULEZ charges

You can reduce your costs with a bit of planning and the right kit.

• Use route planners that let you avoid charge zones. Google Maps and some courier apps offer this feature.
• Upgrade your vehicle. Modern Euro 6 diesel vans or electric vehicles are exempt from ULEZ charges.
• Register for Auto Pay. If you drive in London a lot, TFL’s Auto Pay service can make things easier and stop you forgetting to pay. Courier companies with more than 5 vehicles can use Fleet Auto Pay instead.

Some councils offer grants or support for small businesses upgrading to greener vehicles. It’s worth asking your local authority what’s available.

We’ve also put together a list of vans for couriers that meet current emissions standards. It’s a good place to start if you’re considering a swap.

Congestion charge exemptions for couriers

There aren’t many exemptions for couriers, but a few might apply depending on your circumstances.

You may be eligible for a discount or full exemption if you:

• Drive an electric or hydrogen vehicle
• Drive a vehicle in the “disabled tax class”
• Hold a valid Blue Badge (for personal travel only)
• Use a vehicle built before 1983 (classic vehicles)

Fleet discounts are also available for larger operators. If you’re managing a courier fleet, it’s worth looking into.

Planning ahead: New cities and future expansions

More councils are currently reviewing air quality and consulting on potential new zones. Keeping up to date will help you avoid fines and keep costs in check.

If you’re caught out, fines can add up fast. Some cities issue £120 penalties (reduced to £60 if paid quickly) for failing to pay. And don’t forget, you can also be fined for driving without an MOT, especially in charge zones with automatic plate recognition.

Frequently asked questions

Whether you’re new to courier work or running your own van full-time, staying legal on the road is part of the job.

One area that can catch owner-drivers out is the MOT. It’s easy to overlook in a busy week, but driving without a valid MOT can lead to more than just a fine. It can stop you working.

This guide breaks down the legal bits around driving without an MOT, including when it’s allowed, when it’s not, and how to stay on top of it as a working courier.

What is an MOT and why does it matter?

The MOT (Ministry of Transport) test is a legal check that makes sure your van is roadworthy. It looks at safety features, emissions, and general wear and tear.

If your van is over three years old, you need to book this check once a year at an authorised test centre.

For couriers, the MOT isn’t just paperwork. You can’t take on courier loads or drive to pick up a load if your van doesn’t pass. It’s a basic part of courier van maintenance, and without it, you’re off the road.

Can you legally drive without an MOT?

There’s only one legal reason to drive without an MOT: if you’re heading to a pre-booked MOT test. That’s it.

You must go straight to the garage. If the police stop you, they’ll expect to see proof of the booking. A text or email confirmation should do the job.

Any other journey is illegal. Whether it’s a quick collection, a job in the next town, or even popping to the shops, you’re not allowed to drive once the MOT has expired.

That applies even if the van feels fine to drive. Legally, it’s still off the road until tested.

What are the risks of driving without an MOT?

Police penalties and fines

If you’re caught driving without an MOT, the police can issue a fine of up to £1,000.

If your van has a known dangerous fault and you’re driving it anyway, the fine can go up to £2,500. You could also get 3 points on your licence or face a ban.

Police use ANPR (Automatic Number Plate Recognition) cameras, so it doesn’t take much for them to spot you. If flagged, you’ll be pulled over and asked for proof of your MOT.

Insurance invalidation

This one catches out a lot of new drivers. Most courier insurance policies require you to have a valid MOT. If your MOT is out of date and you get into an accident, your insurer might reject your claim.

That means no cover for repairs, damage to someone else’s vehicle, or personal injury costs.

Worse still, it could impact your ability to work if your van’s written off or taken off the road.

Is there a grace period for an expired MOT?

No. There’s no grace period after your MOT runs out. As soon as it expires, the van is no longer road legal. The only exception is the trip to a pre-booked MOT appointment.

Even if your MOT expired yesterday and the van feels fine, you still can’t use it for work until it passes a new test.

What happens if you accidentally drive without an MOT?

It happens. Maybe you missed the reminder, or assumed it was booked. But accidentally driving without an MOT is still illegal. The law doesn’t make exceptions for forgetfulness.

If you’re stopped and have no test booked, you could be fined. It doesn’t matter if it was an honest mistake.

What to do if you’re stopped

If the police stop you and your MOT is expired, they’ll check for a valid appointment. If you’ve got one, you might be allowed to carry on to the garage.

But if there’s no booking, expect a fine and possibly points on your licence. You might also be stopped from continuing your journey if the van is considered unsafe.

Tips to avoid driving without a valid MOT

Staying on top of your MOT doesn’t need to be a hassle. Here are a few ways to stay road legal and avoid disruptions to your work:

• Set reminders: Use your phone calendar or sign up for DVLA text alerts a month before your MOT is due.
• Book early: Try to schedule your MOT 2–4 weeks before the expiry date. It gives you time to sort repairs if needed.
• Have a backup plan: If your van fails the test, you’ll need a way to get home or to your next job.
• Use your downtime: Book your MOT on a quieter workday to reduce lost time.
• Look into MOT insurance: Some policies offer cover for replacement vehicles while yours is off the road.

Staying organised will keep your van legal and your courier work running smoothly.

When does a new van need an MOT?

New vans don’t need an MOT until three years from their registration date. After that, it’s once a year on the expiry date of your last test.

If you’re buying a second-hand courier van, check the MOT history online using the van’s reg. That way, you’ll know when the next test is due.

FAQs about driving without an MOT

The logistics industry is constantly evolving, and if you want to stand out, offering frozen transport and chilled transport could be the way forward.

As an owner-driver or small courier business owner, expanding into temperature-sensitive deliveries presents an opportunity to grow your business. Not only does it allow you to tap into a high-demand market, but it can also increase your earnings as a courier.

In this article, we’ll explain how to break into this niche, the equipment and certifications you’ll need, and why specialising in frozen and chilled transport could help your business thrive.

What is frozen and chilled transport?

Before you can offer chilled transport services, it’s important to understand what it involves.

Chilled transport refers to the transportation of goods that need to be kept at a low but non-freezing temperature, typically between 0°C and 5°C. This is common for products like fresh produce, dairy, and pharmaceuticals.

On the other hand, frozen transport means keeping goods at temperatures below 0°C, which is essential for transporting frozen food, ice cream, and certain medical supplies.

Both forms of transport require careful handling and appropriate temperature control to maintain the quality and safety of the goods.

Frozen, refrigerated and chilled transport are often grouped together, but the specifics vary depending on the temperature requirements of the items you’re transporting.

Why specialise in temperature-controlled transport?

Specialising in frozen and chilled transport can be a lucrative move for couriers looking to grow their courier businesses. Here’s why:

1. There’s a growing demand for temperature-sensitive deliveries

As the demand for fresh, frozen, and temperature-sensitive goods increases, so does the need for reliable specialist courier services. Whether it’s food, medicine, or scientific samples, temperature-controlled delivery services are more important than ever.

Consumers want fresh products delivered quickly, and businesses are willing to pay a premium for services that guarantee their goods arrive safely at the right temperature. By offering frozen, refrigerated and chilled transport, you position yourself as a trusted provider for these high-value courier jobs.

2. You’ll earn more

Specialising in chilled transport allows you to charge higher rates for courier loads due to the specialised nature of the service, especially on Courier Exchange.

The cost of equipment and the added responsibility of keeping goods at a specific temperature means you can command a premium over standard delivery services. As more businesses require specialist services, your niche will become even more profitable.

3. You’ll get a competitive edge

In an industry that’s becoming increasingly competitive, having a niche can help you stand out.

Whether you’re offering frozen transport or chilled transport, specialising in temperature-controlled deliveries sets you apart from general couriers. It shows you have the skills, equipment, and knowledge to handle delicate goods with care, which will appeal to potential clients.

How to upgrade your van for chilled transport

Upgrading your van to handle chilled transport can be a significant investment, but it’s necessary if you want to offer these services. There are a few ways to go about this:

Add insulation

Insulating your van is one of the first steps when adapting it for chilled transport. Proper insulation helps maintain a consistent temperature inside the vehicle, which is crucial when transporting goods that need to be kept cool or frozen.

You can either install insulation panels inside the van or opt for custom-made refrigerated units. Insulation helps prevent external temperature changes from affecting the contents of your van, ensuring goods stay within the required temperature range.

Install a refrigerated unit

The next step is installing a refrigerated unit, which actively cools the air inside the van to maintain the desired temperature.

Depending on your needs, you can choose from different types of refrigeration systems:

• Direct refrigeration systems: These are designed to keep the air inside the van cold, ensuring the right temperature is maintained. They are ideal for refrigerated and chilled transport.
• Transit refrigeration units: These are often used for frozen transport and can handle lower temperatures for extended periods. They may be a larger investment but are more suitable for long-distance hauls.

Whichever system you choose, make sure it can maintain a consistent temperature throughout the journey. Many systems allow you to monitor the temperature remotely, providing added security and peace of mind.

Specialist vehicles for temperature-controlled transport

For those who are willing to invest further, you might want to consider purchasing a specialist refrigerated vehicle.

These vehicles come with built-in cooling units that are specifically designed for transporting frozen and chilled goods.

Benefits of owning a refrigerated vehicle

Owning a dedicated refrigerated vehicle allows you to handle frozen transport with ease. These vehicles are typically more efficient at maintaining low temperatures over long distances. They also come equipped with advanced temperature monitoring systems, which makes it easier to stay compliant with regulations.

While upgrading your existing van can be a more cost-effective option initially, a purpose-built refrigerated vehicle provides greater flexibility and reliability. It’s a long-term investment that will help your business grow, especially if you’re focused on high-value courier jobs that require consistent, reliable service.

Buying vs upgrading

When deciding between upgrading your van or purchasing a specialist vehicle, consider factors like the volume of chilled transport you plan to do, your budget, and your long-term business goals. If you’re just starting out and you expect occasional temperature-controlled jobs, upgrading your van might be enough.

However, if you anticipate more frequent deliveries or plan to specialise heavily in refrigerated and chilled transport, buying a dedicated courier van designed for temperature-controlled transport could be more cost-effective in the long run.

Certifications and regulations

Transporting temperature-sensitive goods isn’t just about having the right equipment; you’ll also need to meet certain legal and regulatory requirements.

Here are some things you need to be aware of:

Food safety and hygiene regulations

If you plan to transport food, you’ll need to adhere to strict food safety regulations, including compliance with the HACCP (Hazard Analysis and Critical Control Point) system. This involves keeping track of the temperature of your goods during transportation and ensuring they are handled in a hygienic manner.

In addition to food safety certifications, you may need specific training in food handling and transportation. For example, you might need a food hygiene certificate, which demonstrates your ability to manage temperature-controlled deliveries safely.

ADR for couriers

If you’re handling goods classified as dangerous or hazardous (such as certain chemicals or medicines), you may need to obtain ADR certification as a courier.

This certification ensures that you are trained to transport hazardous materials safely, particularly when they require temperature control.

Keeping records

Part of the regulatory process includes maintaining accurate records of temperature readings during transport.

This is especially important for businesses transporting pharmaceuticals, medical supplies, or food products. You’ll need to be able to demonstrate that your delivery met the required standards.

Conclusion

Offering frozen transport and chilled transport opens up a world of possibilities for courier businesses. Specialising in temperature-controlled services can help you access high-demand markets, charge premium rates, and stand out from the competition. By upgrading your van, investing in specialised vehicles, and obtaining the right certifications, you’ll be well on your way to offering reliable and safe courier services.

As you grow, you’ll find that these types of services can be both rewarding and profitable. If you’re looking for owner-driver jobs or want to build your reputation in a niche market, frozen transport could be just the opportunity you need.

Frequently Asked Questions

After years of working in various fields, including security, hospitality, and even at sea, Jonathan Lomas was ready for a change. 

A well-timed advert led him to Courier Exchange, and from there, Jonathan built a business that could keep up with demand, provide excellent service, and grow without the burden of owning an expensive courier fleet. 

I wouldn’t have a business if it wasn’t for Courier Exchange.

Jonathan Lomas, Founder, Lomas Logistics

Today, Jonathan runs Lomas Logistics, a courier business moving goods across the UK from his office in South Yorkshire. 

Here’s how Lomas Logistics did it

Like many new couriers, Jonathan started by taking subcontracted jobs, including tough delivery routes for Amazon. The long hours and low pay made him look for better opportunities. That’s when he came across a Courier Exchange advert at just the right time. 

“Joining CX was incredibly easy,” Jonathan says. Within a week or so he’d landed his first job with Sheffield Speedy Freight— “they’re still a customer to this day.” 

At first, it was just Jonathan and his van. As work picked up, he began to expand gradually. 

He used Courier Exchange to find reliable courier subcontractors, which allowed him to offer nationwide delivery without needing to own a fleet. 

CX helped him find jobs and source owner drivers. By focusing on great service, Jonathan built strong relationships with customers and subcontractors, which helped him grow Lomas Logistics without buying more vans. 

“Why would I buy more vans? Vans are expensive and they break down. Instead, I can use other companies’ vehicles and still make a profit.” 

Along the way, Jonathan also learned how to run a business from the ground up, gaining valuable insights into accounting, VAT, and the logistics industry. 

I learned business from Courier Exchange.

Jonathan Lomas, Founder, Lomas Logistics

“I’d worked in so many other areas before, but there’s a lot you have to learn with accounting software, courier VAT, vehicles, you know.”

“I found it a very, very good way, a doable way, a bite-sized way to start a business, and become savvy with everything that a business requires.” 

Results

Over time, Lomas Logistics evolved—from life on the road to running a growing operation from his office in South Yorkshire. Today, he works with a trusted network of drivers to move goods across the UK on behalf of his own customers. 

5 years

As a CX member

1,669

Positive reviews

Jonathan now relies on CX daily to find the right driver for every job, no matter where it needs to go. 

“Our customers can call us and we can move items from their suppliers to wherever they require it to be delivered… I can do it all from my sofa, I can make it happen at any time,” Jonathan explains. 

The fleet manager app gives him complete oversight of operations, while the real-time tracking feature keeps customers in the loop every step of the way. 

“The fleet manager app is fantastic because you can just do everything. You can manage all the guys. It’s very user friendly – nothing is complicated.”  

Jonathan adds, “you can have a complete national distribution system just from your phone, and that’s been incredibly handy. It’d be impossible to do it any other way.” 

Conclusion

Looking ahead, Jonathan has plans to expand Lomas Logistics but emphasises, “I don’t have ginormous global dreams. I just like to be proud of what we do.” 

For Jonathan, success on the Exchange is all about seizing opportunities when they arise and growing at his own pace. 

“It’s a great place to start, a great place to grow. Courier Exchange is always there, and I found I could grow around it when the time was right for me.” 

It’s a great place to start, a great place to grow. Courier Exchange is always there, and I found I could grow around it when the time was right for me.

Jonathan Lomas, Founder, Lomas Logistics

When your work starts to pile up and you can’t cover it all yourself, that’s usually a good sign. It means your courier business is growing.

But growth brings its own challenges, especially when it comes to covering extra jobs without dropping the ball.

Hiring staff can feel like a big step, especially when you’re just starting out.

That’s where working with courier subcontractors comes in. It’s a flexible way to expand your capacity and keep your clients happy, without committing to permanent hires.

Here’s how to find the right subcontractors to help you take on more work safely and professionally.

When is the right time to bring in subcontractors?

There’s no fixed rule for when to start working with courier subcontractors, but there are plenty of signs it’s time to think about it.

• You’re regularly turning down jobs because you can’t cover them
• You’re doing too much yourself and struggling to keep up
• Your clients want broader coverage or quicker turnarounds
• You need help covering loads outside your normal area
• A client asks for a type of work you don’t currently offer, like a same-day courier load or something requiring a waste carrier licence
• You’re double-booked and risk letting someone down
• A new client needs urgent help and you want to win their business

For example, let’s say a client asks you to collect a load from Glasgow, but you’re based in Kent. That’s not a job you can do without cutting into your whole week. Or maybe you’ve been asked to deliver something under ADR regulations, and you’re not certified to handle it. Rather than walk away from the opportunity, you could subcontract it to someone who is.

Even one missed delivery can damage a relationship. Working with trusted courier subcontractors means you’ve always got backup. Whether it’s a one-off or regular support, having the right contacts can help you say yes more often—without overstretching.

And if you’re looking to grow towards high-value courier jobs, building a trusted network of support early on gives you a stronger foundation.

Common ways couriers find subcontractors

There’s no shortage of ways to find people willing to take on courier work.

But not all of them offer the same level of reliability, or peace of mind.

Facebook groups and online forums

Some couriers use Facebook groups to find available drivers.

It’s quick, but there’s a reason it’s not widely recommended.

• No vetting or formal checks
• No reviews or verified history
• High risk of no-shows or late deliveries

You might find someone good, but it’s a gamble. If something goes wrong, you’re the one your client calls, not the person you found online last night.

Asking around your local network

If you’ve been working in couriering for a while, you might know a few people you can call on.

That can work well for odd jobs, but it’s not always practical.

• Your usual courier subcontractors may not be available when you need them
• You might not have a big enough network to rely on
• It’s hard to scale as your workload grows

For new owner-drivers, building a network takes time. And when you need help right away, waiting isn’t an option.

Why using CX is the smarter way to find courier subcontractors

If you’re looking for a reliable way to expand capacity without adding more vehicles or taking on permanent staff, Courier Exchange (CX) is built for exactly that.

Find vetted subcontractors in minutes

Every courier on CX is verified by Trustd, so you’re not guessing who you’re hiring. That means:

• Proof of identity and compliance is already checked
• You can see public feedback from other load posters
• Quotes come in within minutes of posting a load

This saves time and gives you confidence in who you’re working with. You’re not wasting hours chasing drivers who might not show up.

Easier payments and tracking with CX tools

Once a subcontractor accepts a job, the built-in tools help you keep everything on track.

• SmartPay handles payments, so you’re not stuck chasing invoices
• Live courier vehicle tracking means you can see progress in real time
• Digital records keep everything organised for later

This makes managing extra work smoother, especially when juggling multiple jobs or clients. It also gives your customers added confidence, because they know what’s happening with their load at any point.

What to look for in a good subcontractor

Not all courier subcontractors are the same. Here are a few things to check before offering someone work:

• Good communication – quick replies and clear updates
• Positive feedback from recent jobs
• Insurance and licences in place
• Willingness to use live tracking and CX systems
• Punctuality and professional attitude

It’s easy to overlook the details when you’re in a rush. But the right subcontractor will make your life easier, not harder.

Start growing your courier business the right way

Whether you’re an owner-driver or you’re running a small fleet, working with courier subcontractors gives you flexibility. You can grow your business at your own pace, without committing to permanent hires or buying more courier vehicles straight away.

Using CX means you’re not left searching forums or relying on word of mouth. Instead, you’ve got access to a professional network built for people who want to deliver high standards and build long-term working relationships.

And if you’re working towards bigger goals – like managing a courier fleet or winning more high-value courier jobs – subcontracting is a practical stepping stone. You can take on more work, test new areas, and build your reputation, one job at a time.

Working this way isn’t just about taking on more loads. It’s about building a courier business that’s reliable, adaptable and ready to grow.

Frequently Asked Questions