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For self-employed couriers and delivery drivers, being on the road is just part of the job.

Whether you’re dropping off parcels at someone’s doorstep, accessing business premises, or operating in busy public areas, you’re regularly interacting with the public – and that carries risk.

Even the most cautious and careful couriers can find themselves in situations where accidents happen. That’s where Public Liability Insurance comes in.

What is Public Liability Insurance?

Public Liability Insurance is designed to protect you if someone claims you’ve caused injury or damage to their property while you’re working. It can cover the cost of legal fees, compensation payouts, and other related expenses if a claim is made against you.

It’s especially relevant to courier drivers who frequently visit homes, shops, offices, and commercial sites.

You may not realise it, but a simple delivery to a customer’s property can expose you to claims. For example:

• A parcel is left in a hallway and someone trips over it.
• You accidentally damage flooring while carrying a heavy package.
• A customer’s employee slips on a wet area you’ve walked through and claims it was due to your presence.

While these scenarios may seem unlikely, even minor incidents can result in costly legal proceedings and the financial consequences can be serious if you’re uninsured.

Why Public Liability Insurance matters for couriers

Many courier drivers operate as sole traders or run small businesses. Without the backing of a large company, a single claim could mean significant out-of-pocket expenses, affecting both your livelihood and your reputation.

Here’s why Public Liability Insurance for couriers is an important consideration:

1. You deal directly with the public

Deliveries often involve face-to-face contact and entering or accessing private and commercial properties. Any interaction brings risk.

2. Accidents happen, no matter how careful you are

Even with the best intentions and protocols, the unexpected can occur. Having courier insurance gives peace of mind that you’re financially protected.

3. Many clients expect it

Some commercial clients or larger contracts require proof of Public Liability Insurance before working with you. Having it in place could open up more work opportunities.

4. Legal costs can be high

Even if you’re not at fault, defending a claim without insurance can be expensive. Public Liability Insurance covers legal defence costs as well as potential compensation.

What does Public Liability Insurance cover?

Typically, Public Liability Insurance for couriers can cover:

• Injury to third parties (e.g. customers, members of the public)
• Damage to third-party property
• Legal defence costs
• Compensation claims and settlements

How much cover do I need?

The level of cover you need depends on the nature of your work and who your clients are. Business Choice Direct (BCD) offers a range of cover levels to suit your needs, including:

• £1 million
• £2 million
• £5 million
• £10 million

Larger contracts or work with public sector organisations may require higher limits, but for many self-employed couriers, a base level of cover offers vital protection at an affordable price.

It does not cover injury to you (that’s where personal accident or employers’ liability cover may come in) or damage to your own vehicle or cargo, which may need separate policies like Goods in Transit insurance.

Business Choice Direct: supporting couriers with appropriate cover

Business Choice Direct understand the fast-paced world of courier jobs and the risks that come with it. They work with a wide range of delivery professionals, from local van drivers to multi-drop couriers, helping them find flexible, affordable insurance that protects their business and their peace of mind.

Their Public Liability Insurance policies are designed with small business owners and self-employed workers in mind:

• Instant cover available
• Flexible payment plans
• Choose from £1M to £10M in cover limits

Whether you’re delivering locally or nationwide, BCD can help protect you against the unexpected.

And if you need more than just public liability, BCD can also help with Employer’s Liability, Goods in Transit cover, Fleet Insurance, Van Insurance, and Property Insurance. Their team is on hand to design an insurance package that fits your needs, without the jargon and unnecessary extras.

For couriers, Public Liability Insurance isn’t a luxury, it’s a safeguard. It protects you from the financial impact of accidental damage or injury claims, gives your clients confidence, and allows you to get on with your work knowing you’ve got the right cover behind you.

To learn more or get a quote, visit their Public Liability Insurance page or speak to their team today on 0344 776 5305

Public liability insurance FAQs

Business Choice Direct Insurance Services® is a trading name of Specialist Broking Retail Limited who are authorised and regulated by the Financial Conduct Authority. Specialist Broking Retail Limited is registered in England and Wales No. 10301653. Registered Office: Affinity House, Bindon Road, Taunton, Somerset, TA2 6AA. Calls may be recorded for use in quality management, training and customer support.

When you’re running your own courier business, standing out as professional and reliable can help you win work and avoid unnecessary delays.

A courier ID badge might seem like a small thing, but it can make a real difference. Especially when you’re picking up loads from high-security locations like airports or large distribution hubs.

Whether you’re a self-employed sole trader or running an independent courier company, having a proper ID badge adds a layer of professionalism to your work. And the best part? You can make one yourself for less than a tenner.

When does a courier ID badge come in handy?

An ID badge isn’t always required, but it’s often requested on CX jobs involving secure or sensitive sites. Having one ready can save you time and prevent issues at the gate.

Here are some examples:

Airport pickups

Airports tend to have strict access rules. Security staff may ask for a company ID badge, a driving licence, or even a passport. A proper badge helps prove who you are and which firm you’re working for.

Airports take cargo aviation security very seriously, so having visible ID can reduce delays and help you look more credible from the moment you arrive.

Distribution centres and depots

Larger logistics hubs—especially those doing temperature-controlled transport or high-value courier jobs—may require you to sign in at a gatehouse. In some cases, you’ll need to hand over your ID or wear a visitor pass.

Carrying your own courier ID badge adds another layer of professionalism. It can also help you avoid being held up while security makes extra checks.

Waste sites and regulated zones

If you have a waste carrier licence or are ADR-certified, you’ll often be delivering loads to regulated environments. Even if the site doesn’t insist on ID, it’s better to have one prepared, especially if the site deals with chemicals or high-risk goods.

You might not get these jobs without being able to show that you’re a legitimate business. A printed badge with all your key details helps you stand out from less-prepared drivers.

Making a good impression

Whether you’re collecting from a warehouse or delivering to a corporate office, first impressions matter. In addition to the correct courier PPE, a courier ID badge shows that you’re taking your business seriously.

It also helps when you’re doing courier subcontracting for other companies. If you’ve been booked under your own business name but are collecting on behalf of someone else, site staff will want to verify who you are. Having a badge with your name and company printed clearly can help avoid confusion.

How to make your own ID badge

You don’t need to hire a graphic designer or buy specialist software. There are simple ways to create your own courier ID badge, whether you want to print it yourself or order one online.

Options for DIY and print services

Pete the Trucker, a popular voice in the logistics industry, shared a tip on his Youtube channel that’s helped many new drivers. He found a service on Amazon where you can create a badge from your phone, upload a photo, fill in your details, and get the printed badge delivered, all for around £6.

You can also use websites like IDCardCentre or WePrintLanyards if you want to use a dedicated service, or you could even design your own company ID badge on Canva and print it out yourself. A cheap plastic badge holder and lanyard help keep things tidy.

What to include on your badge

Your courier ID badge should include clear and accurate information. Here’s what to include:

• Your company name
• Your full name
• A recent, passport-style photo
• A contact phone number
• An expiry date (2 years is a good rule of thumb)

Including an expiry date helps your courier ID badge look legitimate. Avoid putting a 10-year date on there, as it can look careless or outdated. Updating it with a new passport-style photo every couple of years keeps things fresh.

What makes a badge look professional?

The badge doesn’t need to be fancy, but it should look like it belongs to someone running a proper business. Avoid paper cards or handwritten notes—that kind of thing can make sites turn you away, especially on jobs involving ADR courier work, temperature-controlled transport, or high-security deliveries.

For less than the price of a takeaway, you can get a plastic card printed with your details. Pair it with a clip-on holder or lanyard. Some drivers even add their courier PPE colours or company logo to keep everything branded.

If you’re doing live event courier jobs or other public-facing deliveries, it can help you stand out as someone reliable and prepared.

Should self-employed couriers bother?

In short: yes, it’s worth it. Even if you don’t need it every week, having a courier ID badge gives you peace of mind when applying for certain types of work. It’s especially helpful if you’re targeting high-value courier jobs or sensitive collections.

Loads that mention “must have company ID” can often get skipped by new drivers who think it’s not worth the hassle. But spending five minutes setting up your badge could mean you land more jobs in the long run.

If you’re debating whether to set up as a sole trader or limited company, this kind of detail can help you look more professional from day one.

FAQs about courier identification

Whether you’re heading to a builder’s yard, a warehouse or a distribution centre, the right PPE can be the difference between getting the job done and being turned away at the gate.

For new self-employed courier drivers, especially those booked through platforms like Courier Exchange, having the right kit in your van is a smart move. Some sites follow strict safety policies, while others have unexpected requirements that can catch you off guard.

In this guide, we’ll explain what you should carry and why it matters, especially when you’re just starting out.

What counts as PPE for couriers?

PPE stands for personal protective equipment, and for couriers, that usually means clothing and gear that helps reduce the risk of injury while working on-site or near vehicles.

In the UK, the Health and Safety at Work Act 1974 sets out employer and site responsibilities for keeping people safe. But even if you’re self-employed, most sites will still expect you to follow their safety rules.

What you need often depends on the type of job. Construction sites, for example, might ask for full PPE, while a depot collection might just need a vest and boots. The more varied your jobs—from overnight courier jobs to international courier work—the more useful it is to keep a full set in the van.

Start with the basics: gear every courier should carry

If you’re just starting out, these two PPE items should be at the top of your list. Most sites expect them as a bare minimum, and they’re relatively affordable to pick up.

Hi-vis vest or tabard

Whether you’re doing late-night deliveries or music festival courier jobs, a high-visibility (hi-vis) vest helps keep you safe and seen. It’s a basic site requirement at depots, construction sites, and large distribution centres.

Most sites will accept yellow or orange, but check the job type first. Rail sites, for example, usually require orange hi-vis, while road and depot work often prefer yellow.

Where to buy

• Screwfix and Toolstation both stock entry-level vests for around £3–£5.
• Amazon offers multi-packs if you want a spare or two in the van.
• For higher-spec vests with multiple pockets, look at Portwest, Leo Workwear, or Dickies.

What to expect

• Waterproof or insulated options: £20+
• Entry-level: £3 to £5
• Premium/multi-pocket vests: £10 to £20

Safety boots with protective toe caps

Protective boots aren’t just about passing site checks, they protect your feet from dropped pallets, tail lifts, and heavy loads.

You can choose between steel-toe caps or composite: Steel offers solid protection, while composite is lighter and often more comfortable for long shifts.

Where to buy

• Screwfix often stocks affordable boots from brands like Site and Scruffs.
• For long-distance or all-day work, check DeWalt, Caterpillar, or Amblers Safety.
• Arco and SafetyBootsUK also offer a wide range and cater to specific standards.

What to expect

• Basic steel toe boots: £25 to £40
• Composite/lightweight: £35 to £60
• Waterproof or insulated models: £50+

Avoid trainers. Even if the job looks simple, many customers won’t let you on-site without proper footwear. And they won’t always lend you a pair.

Common extras to keep in the van

Once you’ve got the basics sorted, it’s worth adding a few extras.

You won’t use them every day, but when a site asks for full personal protective equipment, you’ll be ready.

Hard hat and safety glasses

Builder’s merchants, construction zones, and some larger retail sites will expect you to wear a hard hat and safety glasses, sometimes even during vehicle drop-offs.

A basic hard hat does the job, but if you’re wearing it often, go for one with an adjustable headband or ventilation. Safety glasses should meet EN166 standards and be scratch-resistant at the very least.

Where to buy

• Toolstation and Screwfix offer combo packs for around £10–£15.
• Premium options from JSP, 3M, and Uvex are available via Arco and RS Components.
• Amazon has bulk packs of safety glasses if you need extras.

What to expect

• Basic hard hat: £5 to £10
• Premium hard hat (ventilated or adjustable): £15 to £30
• Safety glasses: £2 to £10
• Combo pack (hat + glasses): £10 to £20

Some sites may offer loan equipment, but don’t rely on that. When you’re trying to pick up international work or complete jobs quickly, having your own kit avoids delays.

Work gloves

Gloves often get overlooked, but they’re one of the most practical additions to your PPE kit. They protect your hands during loading, offer better grip in bad weather, and in some jobs, they’re a requirement.

For general courier work, a durable pair of grip gloves will cover most needs. If you’re dealing with hazardous loads or doing premium white glove deliveries, you’ll want more specialised options.

What to get

• General grip gloves: Ideal for loading pallets, handling packaging, or protecting your hands from sharp edges. Look for rubber or nitrile-coated gloves with breathable backs.
• Waterproof or thermal gloves: Useful for winter work, outdoor loading bays, or working in the rain.
• ADR-rated gloves: Needed for hazardous goods, especially if handling or inspecting containers. Must be chemical-resistant and meet required safety standards.
• White glove sets: Clean cotton or branded gloves for high-value jobs, especially when handling electronics, furniture, or presentation-sensitive items.

What to expect

• General work gloves: £3 to £8
• Waterproof/thermal: £10 to £20
• ADR chemical gloves: £10 to £25
• White glove kits: £5 to £15

It’s smart to keep at least two pairs: one for daily handling and one clean set for specialist work. Stash them in your PPE bag so they’re easy to grab when needed.

Long-sleeve hi-vis clothing

Some sites have stricter rules and won’t accept short sleeves, even in summer. A lightweight, long-sleeve hi-vis jacket or hoodie solves that problem instantly.

Look for moisture-wicking materials in warmer months, and insulated or waterproof versions for winter. A lot of drivers prefer softshell jackets that are both weatherproof and breathable.

Where to buy

• Some Sports Direct stores have workwear ranges with high-vis jackets.
• Arco, Dickies, and Leo Workwear offer high-quality, EN ISO 20471-rated jackets.
• Toolstation and Screwfix also stock branded options suitable for courier work.

What to expect

• Lightweight long-sleeve tops: £12 to £20
• Waterproof jackets: £25 to £60
• Softshell hi-vis: £40 to £80

If you’re running chilled transport or doing winter overnight courier jobs, a decent jacket is worth the spend. Some sites may even expect full-body hi-vis, including long sleeves and trousers.

Think ahead with full-body PPE

While most jobs won’t require you to be covered head to toe, some sites have strict entry rules, especially those tied to construction, rail, or waste handling. Turning up in shorts on a hot day might seem fine, but it can easily get you turned away.

Long trousers – preferably high-vis joggers or work trousers – cover you for these situations. Many are lightweight and breathable, so you’re not overheating during summer jobs.

Where to buy

• Screwfix and Toolstation stock hi-vis trousers from Site, Scruffs, and DeWalt.
• Arco offers certified hi-vis trousers and joggers from Portwest and Leo Workwear.
• Amazon and eBay also offer budget-friendly options, though check for EN ISO 20471 compliance.

What to expect

• Standard hi-vis joggers: £15 to £30
• Waterproof over-trousers: £20 to £40
• Insulated or lined trousers: £40+

It’s worth keeping a spare pair in the van, folded and bagged. For self-employed couriers, preparation like this builds a good reputation with depots and shippers alike.

Specialist PPE for specialist jobs

Certain types of deliveries call for more than the standard gear. If you’re handling controlled goods, chemicals, or high-security freight, the site or customer will often expect additional personal protective equipment.

Airport, ADR, and high-value deliveries

When you’re handling ADR courier work, standard PPE won’t be enough. You may need gloves, goggles, eyewash kits, and an approved ADR kit with clear labelling.

Airport deliveries, particularly airside, often require specific-coloured hi-vis, photographic ID, and background checks. Even before unloading, you’ll need to meet their onsite courier safety requirements.

For high-value courier work, customers may expect white glove standards. That might include branded or clean protective wear, overshoes, or gloves to prevent damage to packaging or products.

Where to buy

• Hazchem Safety, Greenham, and Arco all stock full ADR kits and airside-compliant PPE.
• For airport-specific gear, check your job brief or contact the delivery coordinator ahead of time.

What to expect

• ADR gloves and eyewear: £10 to £20
• ADR kit (fire extinguisher, signs, eyewash, hazard panels): £40 to £80
• White glove protective wear: £10 to £30 per kit
• Airside hi-vis vests: £10 to £25 (check site colour requirements)

Before accepting any ADR courier work or airport delivery, confirm what courier safety kit is required. Some shippers will provide specifics, but having a ready-to-go kit in your van saves time and helps you win repeat jobs.

When personal protective equipment can be site-specific

Don’t assume every site has the same rules. You might wear orange hi-vis for one job and be told to change into yellow for the next. Royal Mail depots, for example, can be surprisingly strict about colour, even turning away couriers with non-standard gear.

Certain sites that deal with chemicals, packaging waste or food-grade freight might expect extra clothing layers, splash-resistant aprons, or specific gloves.

Jobs that require a waste carrier licence might also expect more durable courier safety gear due to the risk of contamination.

Tip: Keep a small checklist on your phone or van dashboard. Over time, you’ll get to know which customers expect what. But as a general rule, it’s better to carry too much PPE than not enough.

Staying prepared: your PPE checklist for the van

Store your gear in a clean, sealed bag or box. Keep spares if you can, and always check your kit before heading out. Here’s a checklist of what to store in your van:

Having your own full PPE kit in the van isn’t just about ticking boxes—it saves time, avoids awkward delays, and shows you’re ready to take the job seriously. Whether you’re working with regular depots or heading to new sites, you never know what a customer might expect until you arrive.

Some sites might offer a spare vest or lend you safety glasses, but you can’t rely on it. Turning up prepared means you can crack on with the job without waiting around or missing out altogether.

It’s a small investment upfront, but one that pays off fast. A few missed jobs because of missing kit will cost you more than the gear itself.

By keeping everything organised in a kit bag or crate, you’ll always be ready, whatever the site throws at you.

Courier PPE FAQs

If you’re just starting out as a courier driver, you’ve probably already heard about PCNs, or Penalty Charge Notices. They can feel like part of the job, especially when you’re delivering in towns or cities where parking is tight and time is limited.

But too many PCNs can eat into your profits, waste your time, and make running your courier business harder than it needs to be.

In this guide, we’ll explain what PCNs are, how they affect couriers, and what you can do to stay one step ahead.

What are PCNs and who issues them?

When we say PCNs, we’re usually talking about two types of parking charges that get sent through the post. They might look the same at first, but they come from different authorities and follow different rules.

Understanding the types of PCNs

The first type is the Penalty Charge Notice, usually issued by councils or Transport for London. These are official charges under traffic regulations. They apply if you stop in a loading bay for too long, park on double yellows, or enter a bus lane, for example.

The second is the private parking charge, issued by companies like ParkingEye or Euro Car Parks. These apply in supermarket car parks, business estates, or hospital grounds. These aren’t fines in the legal sense. They’re invoices for breaching the terms of private land use.

Both are commonly called PCNs, but they come from different places and carry different weight.

Private parking charges vs council PCNs

Private parking charges are based on contract law. If you park on private land, signs at the entrance usually outline the terms (e.g. 2 hours free for customers). If you break those terms, the company may send a charge to the registered keeper of the vehicle.

Penalty charge notices, on the other hand, come under civil law. Local councils enforce them through ANPR cameras or traffic wardens. If you ignore these, they can be passed to enforcement agents and lead to court action.

It’s worth knowing that only penalty charge notices can lead to bailiff action without a separate court case. For private parking charges, the company must win a claim in the small claims court before anything else happens.

Why courier drivers get so many PCNs

Doing courier jobs means you’re on the road all day, often with tight deadlines and unpredictable drop-off points. That puts you at higher risk of PCNs, especially in busy areas.

You might stop in a loading bay for five minutes longer than allowed. Or return to a street for a second drop, only to get caught by ANPR cameras set up for restricted repeat visits. In some towns, you’ll struggle to find any legal parking within walking distance of the customer.

Many new drivers also stop in private car parks—supermarkets, petrol stations, or hospitals—to grab lunch or take a break. These places often have ANPR cameras and hidden time limits.

And if you’re covering overnight courier jobs, you’re more likely to use car parks late at night when enforcement still applies, but signage is harder to see.

The job puts you in these spots every day. That’s why courier drivers need to be clued up on PCNs early on.

What to do when you receive a PCN

It’s frustrating to get a notice through the post, especially if you feel you were doing your job properly. But it’s always better to act quickly.

How to appeal council-issued PCNs

For penalty charge notices, you usually have 28 days to respond. If you pay within 14 days, the charge is often reduced by 50%. But if you think it’s unfair, you can challenge it.

Submit an appeal online or in writing. For example, if you were issued a PCN by Transport for London, you can pay or appeal the fine on their portal.

Include evidence like delivery logs, GPS vehicle tracking, or time-stamped photos. If you were loading or unloading goods, say so—and provide proof. Couriers are allowed to stop in many restricted areas if the stop is for work and clearly documented.

If the council rejects your appeal, you can take it to an independent tribunal.

How to appeal private parking charge notices?

You can also appeal private parking charges, and many get cancelled when properly challenged. Start by contacting the company with your evidence.

Was the signage poor? Did you stay for less than the grace period? Were you actively working on a delivery? Mention all of that.

If they reject your appeal, you can take the case to POPLA (Parking on Private Land Appeals). Their decisions are independent, and many appeals are successful when there’s strong evidence.

Don’t just ignore a private parking charge. While some companies don’t follow up, many do. If they take the case to court and win, you could end up with extra fees or even a CCJ.

According to the British Parking Association, over 50% of private parking charge appeals are cancelled at the first stage or through POPLA. Common successful appeal reasons include:

• Poor or unclear signage
• Active loading/unloading with proof
• Medical emergencies or broken-down courier vehicle
• Time overstays of less than 10 minutes (within grace period)

The hidden costs of PCNs for courier businesses

It’s not just about the cost of the fine. PCNs affect your time, your admin, and your mental load.

• You lose income every time you pay a fine
• Appeals take time, especially if you’re running solo without office support
• A string of unpaid charges could end up hurting your credit, especially if they go through court
• If you hire vehicles or subcontract, sorting out who’s responsible takes time and energy

Over a month, just a few PCNs can undo the profit from several runs. And that’s before you factor in rising costs like courier van diesel costs and courier insurance.

How to reduce your risk of getting PCNs

The good news is, many PCNs are avoidable once you know where the traps are.

Plan your drop-offs with restrictions in mind

Use mapping tools that show red routes, loading zones, and parking restrictions. Apps like Parkopedia and JustPark can help you find legal spots close to your delivery points.

You can also mark regular drop-offs where restrictions apply, so you know what to expect on repeat visits.

This is especially useful if you’re doing international courier work, where local parking rules can change from one authority to another.

Use delivery evidence to cover yourself

Keep a record of every drop—time, address, and activity. A photo of your van at the delivery location, or a timestamped receipt, can go a long way in an appeal.

Even a screenshot from your delivery app helps show you were on legitimate business.

It’s worth taking that extra 20 seconds, especially if you’re stopping in a spot where enforcement is likely.

Helpful tools and habits for new couriers

Building good habits early makes a big difference.

Set time each week to check for new PCNs. Don’t let appeals pile up. Keep digital folders for receipts and photos. If you subcontract, agree up front who handles fines and how appeals work.

Here are a few tools and practices that help:

• PayByPhone and RingGo for on-the-go parking payments
• Snap Parking for commercial parking and truck-friendly stops
• Subscribe to council updates about congestion charges and traffic schemes
• Bookmark pages like the Dartford Crossing charge portal to avoid missed deadlines

You’ll also want to keep VAT receipts from car parks or road fees. Even though private parking charges aren’t VAT-qualifying, related expenses like council charges and tolls can be.

Typical PCNs costs across the UK

Not all PCNs cost the same. Charges vary depending on where the offence happened and what type of rule was broken. Some areas are much stricter than others, especially if you’re delivering in larger cities or regulated zones.

Here’s a quick overview of common penalty charge notice rates across major UK cities:

PCN charges in major UK cities

These amounts can add up fast if you’re doing multi-drop or 24-hour courier service work.

While most authorities offer discounts for early payment, appealing or challenging the notice is often worth it, especially if you were delivering at the time.

PCN charges in London boroughs

London is a different beast. Each borough sets its own rates, and many apply higher charges for more serious offences.

If you’re navigating London, understanding the fee structure can help you avoid unnecessary costs.

These fees apply per offence, and London boroughs often use ANPR cameras and mobile patrols to catch violations.

If you’re picking up overnight courier jobs or running through multiple zones in a day, you’ll want to plan your route carefully and factor in things like toll roads, congestion charges, and parking access.

You’ll also find that some of the best locations for couriers are just outside the stricter central boroughs, offering easier parking and fewer restrictions.

Frequently asked questions

Even the most experienced couriers run into delays. A closed motorway, a flat tyre or a confusing postcode can throw your day off track. If you’re just starting out, it can feel stressful. But running behind schedule doesn’t need to damage your reputation or cost you future work.

Here’s how to manage the situation professionally, protect your Courier Exchange rating and keep your business moving.

Why running late happens – and why it matters

Delays can happen for many reasons. Traffic jams, mechanical issues, or postcode mix-ups are all common. Sometimes a load takes longer to collect than expected. Other times, bad weather slows things down.

The important thing is how you respond. Communication matters more than perfection. When you’re open and proactive, it helps build stronger relationships with shippers and freight forwarders.

Late arrivals can affect rebooking rates or even lead to cancelled jobs. That’s why handling delays the right way makes a difference.

How to handle delays professionally

If you’re running late, you’re not powerless. What you do next will show shippers that you’re reliable—even when things go wrong.

Contact the shipper or freight forwarder as soon as possible

Don’t wait and hope it sorts itself out. Call or message the shipper as soon as you know you won’t make it on time. Be honest, explain the situation briefly, and offer an updated ETA.

If you’re on overnight courier jobs, giving early notice means they might be able to adjust their own plans.

It shows you care about the load, and that you respect the shipper’s time.

Use live tracking to show your location

If you use courier vehicle tracking, your location updates automatically on CX. Shippers can see where you are, so they know you’re still on the way.

It’s a simple way to build trust as a courier, and it backs up what you’ve told them. You don’t need to keep calling for updates—just check that tracking is switched on and working.

Managing delivery delays with clear updates

Once you’ve made contact, focus on keeping the other party informed. Clear updates help reduce stress and keep communication open.

Set realistic new ETAs

Don’t say “I’ll be there soon” if you’re still 90 minutes away. Give a proper estimate based on your sat nav or mapping app.

If something changes, update them again. It’s better to revise the time once than overpromise and miss it.

Shippers often have people waiting at the other end. They just need to know when to expect you.

Keep calm and stick to the facts

Late deliveries can be frustrating. If the shipper gets annoyed, stay calm and don’t take it personally.

Keep your message short and to the point. Let them know you’re on it, and that you’re doing what you can to get there safely.

That kind of steady communication makes a real difference when you’re working on high-pressure loads, like high-value courier jobs or chilled transport.

What to do if the load is cancelled

Sometimes delays cause bigger issues. If the shipper cancels the job, don’t panic. These things happen from time to time.

• Check the cancellation reason in your CX dashboard.
• If it looks unfair or doesn’t match what happened, you can dispute it.
• Review the Courier Exchange cancellation policy so you understand your options.

Every courier has a cancelled load at some point. What matters is learning from it and avoiding the same problem next time.

Cancelled jobs don’t mean your courier career is over. Keep focused on growing your courier business and staying professional on every job.

Preventing future delays

While some delays are outside your control, others can be avoided with a bit of planning. Here are a few quick tips to help prevent future delivery delays.

• Check your vehicle daily. Flat tyres, warning lights and mechanical issues are easier to fix at home with proactive courier van maintenance than on the M25. Failing that, make sure you’ve got comprehensive breakdown cover for your courier van.
• Allow buffer time between jobs. This gives you breathing space if your collection or drop-off takes longer than expected.
• Use accurate navigation tools. Don’t rely only on postcodes—double-check the street address and loading bay access if it’s your first time there.

Good preparation won’t stop every delay, but it lowers the chances. And that means fewer stressful days out on the road.

Frequently asked questions

If you’re a courier, you know that delivering parcels safely and on time is your top priority. But what happens when things go wrong? What if a package gets lost, damaged, or stolen during transit?

That’s where Goods in Transit (GIT) Insurance comes in. It’s your safety net, ensuring you’re not left out of pocket when the unexpected happens.

What Is Goods in Transit Insurance?

Goods in Transit Insurance (GIT)  is a type of cover that protects goods while they’re being transported. Whether you’re using your own van or a third-party service, this insurance covers:

• Loss: If a parcel goes missing during transit.
• Damage: If goods are damaged due to an accident or mishandling.
• Theft: If goods are stolen from your vehicle or during the delivery process.

It’s essential for anyone involved in transporting goods, as it helps relieve financial risks associated with lost or damaged items.

Why do couriers need it?

Imagine this – you’re driving along, and suddenly, another vehicle swerves into your lane, causing you to brake sharply. A parcel shifts and gets damaged. Without GIT insurance, you’re liable for the cost of that item. But with the right cover, your insurance can help cover the replacement or repair costs.

Moreover, GIT insurance isn’t just about protecting goods; it’s also about protecting your reputation. If a client receives a damaged item or a parcel goes missing altogether, it reflects poorly on you. Having insurance shows you’re professional and prepared for such situations.

How does it differ from other insurance?

You might wonder, “I already have van insurance; isn’t that enough?” While van insurance covers your vehicle and any damage you cause to others, it doesn’t cover the goods you’re transporting. That’s where Goods in Transit insurance comes in – it specifically covers the items in transit.

Plus, GIT insurance can be tailored to your specific needs. For instance, if you’re transporting high-value items, you can opt for a policy that provides higher coverage limits. Some policies also offer tools and equipment cover, which is handy if you’re carrying expensive scanning devices or other gear.

The stats: How big is the problem?

In the UK, parcel delivery issues are more common than you’d think. According to Citizens Advice, nearly 15 million people experienced a problem with a parcel delivery in just one month. That’s a staggering number!

One of the major players in the delivery industry, Evri, reported losing approximately 8 million parcels in 2025 alone. While they handle around 800 million parcels annually, this still means a 1% failure rate, which is a significant figure when dealing with millions of items.

Overall, 7.4 million people in the UK have fears that the parcels they send and receive are at risk of being stolen.

These statistics highlight the importance of having GIT insurance. With so many deliveries going missing or getting damaged, being covered ensures you’re not left financially exposed.

What does GIT Insurance typically cover?

A standard GIT insurance policy covers:

• Accidental Damage: If goods are damaged due to an accident or mishandling.

• Theft: If goods are stolen during transit.

• Loss: If goods go missing and cannot be recovered.

However, it’s important to note that not all items are covered. Common exclusions include:

• Poor packaging: If goods are inadequately packed, they might not be covered.
• High-Risk items: Some policies exclude high-risk items like cash, jewellery, or hazardous materials.
• Unattended vehicles: Theft from an unattended vehicle might not be covered unless specific security measures are in place.

Always read the policy details to understand what’s included and excluded. If you speak to our partners Business Choice Direct (BCD), they will explain everything to you to simplify the process.

How do I choose the right level of cover?

Getting the right level of GIT Insurance is all about understanding what you’re carrying, how often you’re working, and what risks you’re exposed to. Consider the value of the goods you transport and the risks involved.

For high-value courier items (electronics, jewellery, designer goods), you’ll need a higher level of cover, possibly with extra conditions like tracking or signed delivery. For low-value or bulk items (clothing, books, food) a basic level of cover might be enough.

If you do ADR courier work, including hazardous or perishable items, you may need specialist GIT insurance.

Make sure you consider special risks as well. For example, if you need overnight storage in vehicle or regularly do overnight courier jobs, you may need a clause to cover cargo theft when goods are left in the van. If you undertake multiple drops per day, because more stops means higher risk of theft or loss, this will affect your premiums. If you do long-distance hauls or Europe delivery, make sure the policy covers long-range and international courier work.

Make sure your policy includes theft, accidental damage, loss in transit and loading and unloading incidents. Also check the excess (how much you pay if you make a claim) and claim limits per item. Some insurers limit payout to a certain amount per parcel.

It’s better to have slightly more cover than you think you’ll need than to be underinsured. This is where it is valuable talking to a knowledgeable broker like BCD, who can advise you of appropriate cover to meet your needs and explain the policy in a straightforward way.

So to summarise, here are some things to consider when buying cover.

• Does this cover multiple drops a day?
• Am I covered if goods are stolen from a locked van?
• Are there any restrictions on what I can carry?
• Will this policy meet platform requirements (like Courier Exchange, Amazon, Evri, DPD)?

While this might seem like an additional expense, consider it an investment in your business’s protection and professionalism.

What happens if a parcel goes missing?

If a parcel goes missing or is damaged, stay calm. Accidents and issues happen in this job. The key is how you handle them.

Note the time, location, and any unusual circumstances (e.g. bad weather, vehicle break-in, etc.). Check your vehicle tracking system or delivery app. Double-check your route and delivery location.

Report it immediately

Let your employer, dispatcher, or delivery platform know what’s happened ASAP. If you’re self-employed, contact the client or shipper directly. Use the appropriate internal reporting system or email. Some delivery platforms (like Amazon Flex, DPD, etc.) have specific loss/damage reporting tools.

• Gather evidence: take photos and write down any details that might support your case:
• If damaged: photograph the item and packaging.
• If stolen: check for vehicle or depot break-in evidence. Look around for CCTV or witnesses if the loss happened at a public location.

Check your insurance

If you have GIT Insurance, now’s the time to check your policy and start the claims process. If you don’t have GIT cover – now’s the time to call the helpful team at BCD!

Note that if you don’t have GIT insurance and the load or parcel is valuable, you might be liable for the cost of the item depending on your contract.

How can you avoid issues in the future?

Scan items at every point, get signatures or photo evidence and avoid risky “safe places”, and always keep your van locked and secure.

Could you have improved security? Did something about the drop-off point seem unsafe? Do you need better courier insurance or tracking procedures?

Most delivery apps show proof of delivery and that you followed the delivery instructions exactly. If you did, you’re usually not held responsible, but always check your company’s policy.

You’re human, and things occasionally go wrong in this line of work. What matters is that you act quickly, communicate clearly, and protect yourself with the right cover and good delivery habits.

Goods in Transit Insurance is a vital safety net for couriers. It protects you financially and helps maintain your professional reputation. With parcel delivery issues on the rise, having the right insurance in place is more important than ever. Stay protected, stay professional, and drive with confidence.

Why use Business Choice Direct?

The experience team at BCD make getting insurance quick, simple, and cost-effective.

They understand the everyday challenges couriers face. With years of experience in reliable, competitive courier insurance, BCD can help you save time, money, and avoid costly mistakes.

Their cover isn’t off-the-shelf – it’s tailor-made to suit your specific needs. What may not be your top priority is always theirs!

Contact the helpful team at BCD on 0330 043 0098, or submit your details here.

GIT insurance FAQs

If you’re just getting started as a courier, you’ve probably already sorted your van and your courier insurance. But what happens if your van breaks down halfway through a job?

Having the right breakdown cover can save you time, money, and hassle when you’re out on the road. Whether you’re a solo driver or managing a small team, picking the right policy means less stress when things go wrong.

In this guide, we’ll walk through what’s included in breakdown cover for courier vans, typical costs, the difference between personal and business policies, and which providers to consider.

What is breakdown cover for courier vans?

Breakdown cover helps you get back on the road if your van fails.

For couriers, that means you won’t be left stranded mid-job, which helps protect your earnings and your reputation.

What does a typical policy include?

Most breakdown cover policies include some or all of the following:

• Roadside assistance if your van breaks down away from home
• Local recovery to a nearby garage
• National recovery, taking you and your van to any destination in the UK
• Home start if your van won’t start at your home address
• Onward travel or a hire van to keep you moving

If you take on overnight courier jobs, look for providers that offer support 24/7.

How courier policies differ

Standard breakdown cover is built for personal vehicles. But breakdown cover for business use takes your workload into account.

Courier-specific policies may offer:

• Faster response times for business users
• Recovery for commercial van breakdown cover
• Add-ons like cover for trailers or refrigeration units

If you’re using your van for international courier work, make sure the provider includes European breakdown cover or offers it as an add-on.

How much does breakdown cover cost?

Prices can vary depending on your van, usage, and the level of cover you need.

Factors that affect the price

Several things can push the cost up or down, including:

• Vehicle size and weight – 3.5 ton van breakdown cover is usually more expensive
• How old your van is
• How many call-outs are included per year
• Whether you want national recovery or just local assistance

If you’re working with a second-hand courier van, be prepared to pay a little more, especially if it’s over ten years old.

Example price ranges

For a single courier van, you can expect to pay:

• Basic roadside cover: £50–£80 per year
• Mid-level cover with recovery: £80–£130 per year
• Full business cover with extras: £130–£200+ per year

Fleets usually get discounted rates, especially if you’re insuring multiple vehicles under the same policy.

Choosing the right breakdown cover

There’s no one-size-fits-all approach. The right cover for you depends on how and where you work, what kind of van you drive, and whether you’re operating solo or as part of a team.

Individual couriers vs fleets

If you’re a self-employed courier driver with one van, a single-vehicle policy might be enough. But if you’re running multiple vans or plan to expand, look at multi-van or fleet policies.

Fleet policies are often cheaper per vehicle and come with simpler admin. This works well if you’re already thinking about fleet management.

Make sure the policy covers commercial vehicles, not just personal cars.

Business-specific needs

Your policy should match the type of courier work you do. Ask yourself:

• Does the provider offer cover for courier vans, or is it just general business use?
• Will they tow your van anywhere in the UK if needed?
• Can they offer you a like-for-like hire van, or just a small car?
• Are there limits on the age or mileage of the van?

If you often work outside standard hours, look for providers that operate 24/7 with minimal wait times.

Top providers of breakdown cover

Several providers offer commercial van breakdown cover, with varying features and pricing.

Here are a few well-known names:

• The AA – Offers flexible cover, with bolt-ons for courier-specific needs
• RAC – Well-known for business breakdown options and optional European cover
• Green Flag – Often cheaper and uses a large network of independent garages
• Start Rescue – Popular with couriers for offering good value on basic plans

Check if they include courier vehicle tracking or a mobile app so you can monitor the recovery status in real-time.

Each provider has its own terms, so it’s worth comparing the fine print.

What to watch out for in the small print

Not all breakdown cover for business use includes everything you might assume.

Here are a few things to look out for:

• Call-out limits: Some policies only allow a certain number of recoveries each year
• Van age restrictions: Older vans might not be eligible for full cover
• Recovery exclusions: Some providers won’t tow to your destination if it’s far from the breakdown point
• Third-party repairs: You may need to pay upfront and claim later

Always check what’s included before signing up. Some exclusions might affect you more than others, especially if you’re just starting out or relying on a second-hand van.

Frequently asked questions

Working overnight courier jobs isn’t just about driving at odd hours. It’s about building a routine that works for you, your body, and your business.

Whether you’re handling overnight deliveries for the first time or planning to make overnight courier work a regular part of your week, the right habits can make a big difference.

This guide shares practical tips for owner-drivers starting out in night work, covering everything from managing fatigue to keeping your van safe when the roads are quiet.

How overnight courier jobs differ from daytime work

Day and night courier work both have their place, but they come with different expectations. Understanding how they differ can help you make better decisions about what jobs to accept and how to prepare.

Typical demand and client expectations

Many shippers rely on overnight courier jobs to move loads quietly and quickly while the rest of the country sleeps. From retail stock transfers to emergency parts deliveries, overnight jobs tend to have tighter time windows and longer distances.

You’ll often be working with clients who expect reliable handovers early in the morning. And if you’re offering a 24-hour courier service, you’ll need to be ready for late-night callouts with short notice.

Why some couriers prefer overnight courier work

For some drivers, working nights makes more sense. There’s less traffic, parking’s easier, and you can often cover more miles in less time.

If you’ve got the right mindset—and a good pair of sunglasses for the drive home—it’s a quieter, calmer way to build your courier business. You might also find more availability for high value courier jobs, since clients often want trusted hands on these loads when staff aren’t around.

How to stay alert and manage fatigue on night shifts

Your ability to stay awake and alert is the most important part of any overnight courier work.

A strong routine can keep you focused, avoid costly mistakes, and help you feel better after your shift.

Set your routine for night shifts

Start by adjusting your sleep. Don’t leave it to chance. If you know you’ve got overnight deliveries, get a solid rest during the day before your shift.

Keep your meals light and balanced. Avoid heavy, greasy food that could make you sluggish. And try not to rely too much on caffeine. It might give you a lift, but the crash can hit hard later in the night.

Think about light exposure too. If you’re driving through the night regularly, try to limit bright light in the morning after your shift so your body knows it’s time to wind down.

Know when to take a break

Even experienced drivers sometimes push too far. But breaks aren’t a luxury, they’re how you keep control. Use the Courier Exchange app to plan stops along your route. Find places that are well-lit and easy to get in and out of.

Avoid pulling into isolated lay-bys unless you’ve used them before and know they’re safe. A short break at a busy motorway service station is always better than a nap in a dark lay-by, which could put you at risk of cargo theft.

Vehicle and load security during overnight deliveries

Driving at night can mean fewer people around. That’s great for traffic, but it can also put you at greater risk when parked. Keeping your van and load safe is part of the job.

Safety steps for parking overnight

Always look for well-lit areas, especially if you’re stopping in an unfamiliar town. Avoid parking out of sight or near places known for theft. Many couriers use vehicle tracking tools so someone always knows where they are—whether it’s a dispatcher, client, or a family member.

Lock your doors, close your windows, and keep valuables out of sight. Even if you’re just nipping in for a coffee.

Load handling during overnight deliveries

Thieves often look for easy targets. If your load looks like electronics or branded boxes, keep it covered. Use solid straps or tie-downs to make tampering harder.

After every stop, do a quick visual check before driving off. If anything seems off—broken straps, moved boxes, signs of tampering—don’t ignore it.

Communication and tracking during overnight courier work

Just because your shipper’s asleep doesn’t mean they don’t care. Keeping them informed builds trust with your customers—and helps you stand out for repeat work.

Use the CX app to update your status and send PODs when the job’s done. Many clients check in first thing in the morning, so you’ll want everything logged and ready before they do.

If something goes wrong, don’t wait. A flat tyre or delayed collection at 2am is still worth reporting. Even a short note can reassure the client that you’re on it.

Final thoughts on growing with overnight courier jobs

There’s more demand than ever for overnight courier jobs in the UK. As online shopping, urgent deliveries, and out-of-hours freight keep growing, more shippers are turning to couriers who can deliver through the night.

It’s not for everyone. But if you’re looking to earn more, avoid traffic, or just try a different kind of work, it’s a good option to have in your toolbox.

Whether you’re handling music festival courier jobs in the early hours or picking up contracts that help avoid congestion charges, building confidence with overnight deliveries gives you more control over your schedule—and your income.

Frequently asked questions

From product launches to milestone moments, this year’s TEG Member Event brought together hundreds of member businesses to connect, explore and celebrate.

Held at Unity Place in Milton Keynes, the tech-driven space was the perfect backdrop for an evening focused on innovation, collaboration — and looking ahead to the future.

Product updates

There was a lot to share this year.

We introduced the latest platform updates — all designed to help members grow their business, improve cash flow, and work more efficiently.

Want more detail? Watch the full presentations now.

Awards

We love celebrating our members. Each year, our awards recognise outstanding achievements across four categories.

Here are the 2025 winners:

Gold: THREE SPIRES COURIER SERVICES

Silver: ZAID LOGISTICS

Bronze: CW LOGISTICS LTD

Gold: PASS LOGISTICS

Silver: RIK EXPRESS LIMITED

Bronze: SHIRLEY TRANSPORT SOLUTIONS LIMITED

Gold: FAST UK COURIERS LIMITED

Silver: IVCS EXPRESS LTD

Bronze: D&K LOGISTICS LTD

Gold: LOAD IN LIMITED

Silver: LUCKXY TRANSPORT PVT LTD

Bronze: DIRECT CONNECT LOGISTICS LIMITED

25 Years of Excellence award

This year, we’re celebrating a major milestone — 25 years of the Exchange.

To mark the occasion, we honoured the founding members who’ve been with us since day one with our 25 Years of Excellence award.

A huge thank you to:

• PLANET LOGISTICS LIMITED
• 21st CENTURY COURIERS AND LOGISTICS
• EEZEHAUL
• RACEWORLDWIDE LOGISTICS
• PANEX LIMITED

Celebrating 25 years of the Exchange

This year’s Member Event wasn’t just about product updates – it marked a major milestone: 25 years of the Exchange.

TEG25 is about celebrating our member businesses. We’re sharing stories from those who’ve joined us over the years, and how they each use the Exchange in their own way.

It’s also about looking ahead. We’re inviting members to help shape the future through our Innovator Programmes. So we can keep building a better Exchange, together.

A huge thank you to everyone who attended the 2025 TEG Member Event and made this event so memorable. See you at the next one!

Fuel costs are one of the biggest ongoing expenses for owner drivers. When prices at the pump shoot up, they can quickly eat into your earnings.

But you’re not powerless. Whether you’re just starting out or looking to get more from your courier work, a few smart choices can help you manage higher fuel prices and keep more money in your pocket.

Why fuel price matters for owner drivers

As an owner-driver courier, you rely on your van every day. Every extra mile adds up. And when fuel prices rise, that daily cost jumps with it.

Even a small increase can make regular jobs less profitable. That’s why it pays to stay on top of your fuel spend—and take steps to bring it down where you can.

Build better habits to reduce fuel use

Cutting fuel costs often starts with how you drive and care for your van. You don’t need to make big changes all at once.

But the small things you do each day can make a real difference over time.

Watch your driving style

Aggressive driving burns more fuel. So does sitting in traffic with the engine idling.

Aim for smooth acceleration and gentle braking. Use cruise control when you’re on longer runs. Keep your revs steady rather than flooring it at every green light. It all helps reduce your fuel burn, especially on long-distance owner-driver courier jobs.

Keep your van well maintained

When your van’s in good condition, it runs more efficiently. Check your tyre pressure regularly and top it up when needed. Under-inflated tyres increase drag and lead to higher fuel use.

Stick to your servicing schedule too. Dirty air filters and worn-out oil can mean your engine works harder—and uses more diesel.

These checks are small jobs, but they’re worth doing. They’ll help reduce your overall courier van diesel costs without needing to change your van or route.

Compare fuel card options for better rates

Fuel cards aren’t just for big fleet operators. Many courier fuel cards are set up for single-van drivers, offering discounts at popular fuel stations and fixed weekly pricing.

These cards help you budget better, especially when fuel prices jump around. You’ll often get access to lower rates than what’s listed at the pump, and you can track your spending in one place.

Some fuel cards are designed for couriers using platforms like Courier Exchange. Others come with mobile apps that show nearby stations and current prices.

Look out for:

• No monthly or transaction fees
• Good station coverage on your routes
• Weekly price updates so you can plan ahead

If you’re just starting out, comparing a few options is a good idea. There are plenty of tools online that can help with this.

Use real-time tools to track fuel price changes

Fuel prices can vary wildly from one town to the next. Even within the same area, different stations can charge very different rates.

Knowing where to fill up can save you a fair bit over the course of a week. And there are some handy apps out there that make this easy.

Best apps for finding cheap fuel

Apps like PetrolPrices and Waze let you compare fuel stations near you. You can filter by fuel type, location, and price. These tools are especially useful if you cover long-distance loads and often travel new routes.

Some apps update prices daily, so you can plan your stops before heading out.

Using these tools alongside your courier vehicle tracking software can help you work smarter—combining route planning with fuel savings.

Planning routes around higher fuel prices

If you often drive through certain areas with known high prices, it may be worth adjusting your route. This doesn’t always mean going out of your way—just shifting your fuel stops to better-priced stations en route.

Pair this with your load planning and drop-off timings to make sure you’re not wasting time. It’s all about being efficient with where, when, and how you drive.

Consider your van’s long-term fuel impact

Not all vans use fuel the same way. Your choice of vehicle will influence your ongoing fuel spend more than any driving habit.

If you’re in the market for a van, think about fuel economy as well as size and load type. You don’t always need a brand-new vehicle either. A well-kept second-hand courier van can be just as reliable—and cheaper to run.

Fuel-efficient models and electric vans are becoming more common on the courier scene. And with rising fuel prices, many drivers are weighing up the long-term savings they offer.

Choosing the right van for the work you do

A smaller van might make more sense if you do short local runs. But if you’re covering distance with heavier loads, a medium-sized diesel may still be the better bet.

It comes down to balancing fuel economy with your typical work. There’s no one-size-fits-all answer—but choosing a courier van carefully can help lower your costs over time.

Know how to quote for fuel costs

If fuel costs are going up, your pricing needs to reflect that. Too many new drivers underquote, thinking it’ll help them win work.

But if you’re losing money on each run, your business won’t grow.

Take a close look at your mileage, fuel spend, and how long jobs take you. Then factor that into your quotes. If you’re using platforms like CX, tools like the mileage calculator can help you avoid underpricing.

Use the same logic when reviewing jobs posted by shippers. If the rate doesn’t cover your time and fuel, it’s okay to pass.

Take the time to learn about pricing your courier jobs properly. It’ll pay off in the long run.

Frequently asked questions

Taking on international courier work can open up more profitable opportunities for UK-based drivers. European loads often pay better, especially for longer distances or urgent shipments. If you’re just starting out as a courier, working abroad might sound like a big step, but with the right prep, it’s very doable.

In this guide, we’ll look at what you need to get your van and documents ready for courier work abroad, from breakdown cover and vehicle checks to what sort of jobs you can expect on the platform.

Let’s get your van ready for the road.

What documents do you need for courier work abroad?

You can’t cross into the EU without the right paperwork. And once you’re in, you’ll need to keep these documents to hand in case you’re stopped or asked at a border.

Passport, permits and customs documents

Make sure your passport is valid for at least six months. Some EU countries also ask for an International Driving Permit (IDP), depending on where you’re going and how long you’ll stay.

Always carry your:

• Full UK driving licence
• Green card (from your insurer)
• Vehicle V5C logbook
• T1 or T2 transit documents (only for specific loads going through customs checks)

Operator licence and CMR notes

You don’t need a full O-licence if you’re only using a van under 2.5 tonnes for your own loads. But if you’re subcontracting or carrying goods for others, you may need one – especially post-Brexit.

Make sure you’ve got CMR insurance and a completed CMR consignment note for each cross-border load. These are standard documents for international goods transport and protect both you and your customer if anything goes wrong.

Vehicle checks for long-distance EU courier work

Long drives across Europe mean you’ll need your van in top condition. Nobody wants to break down halfway across France with a frozen shipment in the back.

Before heading out, run these basic checks to keep on top of your courier van maintenance:

• Tyres: pressure, tread depth, and condition
• Oil and coolant: top up before long journeys
• Brakes: check responsiveness and pad condition
• Lights: all bulbs should be working
• Load area: check for any damage or loose fittings
• Documents: keep copies in the glove box and on your phone

If you’re running frozen and chilled transport, double-check that your fridge unit is compliant with EU standards and serviced recently.

Having a well-maintained van helps avoid delays and shows you’re reliable, especially when bidding for higher-paying international courier work.

Get the right cover in place

Accidents and delays can happen anywhere, but they’re harder to sort when you’re hundreds of miles from home.

That’s why it’s smart to check what your courier van breakdown cover includes before you set off.

Do you need separate European breakdown cover?

Yes. Most UK policies don’t include the EU unless you’ve paid extra.

A decent European policy should offer:

• Roadside repair in EU countries
• Towing to a nearby garage
• Hotel stays or vehicle repatriation
• 24/7 helplines (make sure you’ve got the EU number saved)

Some providers also offer multilingual support, which can be helpful in a stressful situation.

Cross-border courier insurance

Standard van cover won’t always apply once you cross the Channel. You’ll need a policy that extends to EU countries and includes:

• Courier insurance valid in Europe
• Goods in transit cover
• Public liability (check if this still applies abroad)
• CMR insurance for loads covered under the CMR Convention

If you’re regularly doing international courier deliveries, speak to your broker and make sure your policy fits the work you’re doing.

Prepare for border checks and customs delays

Cross-border jobs often involve longer waits at ports or terminals. Since Brexit, checks are tighter, and every country has its own process.

Be ready to show:

• Vehicle and driver ID
• Load documents and any permits
• Details of the shipper or freight forwarder

Plan your route with extra time for delays. Keep calm if you’re stopped, it’s part of the job. And remember, some countries charge extra fees on toll roads, so have a payment method ready or get a tag in advance.

If you’ve got a regular route through a specific port or border, use that to your advantage when looking for repeat European loads. Clients prefer drivers who know the process and can avoid common delays.

Why international courier work can help grow your business

Most international courier work pays more than local jobs. That’s down to the added paperwork, time, and risk. But for drivers who prepare properly, it can be a steady source of work, and it can help you stand out.

Higher rates and long-term clients

Jobs that cross borders usually have better rates, especially if you’re covering long distances or transporting urgent items. Many freight forwarders will shortlist drivers who’ve done EU courier work before and know the paperwork.

Repeat work is common too. Once a shipper knows you can handle courier work abroad, you’ll be front of mind when they post new loads.

You can also earn more by offering extras, like:

• Multi-drop in different countries
• Timed delivery
• Refrigerated or fragile goods transport
• Late-night or 24-hour courier service

These are all in demand for cross-border deliveries.

Stand out on Courier Exchange

Platforms like Courier Exchange let you filter by route, region, and job type. You can target international courier work directly, and tailor your profile to highlight your experience with European loads.

Make sure your feedback score stays high, and note any extra services you offer. Drivers who’ve done music festival courier jobs, for example, often get repeat summer bookings due to their reliability under pressure.

You’ll also want to track costs carefully. For example, using courier fuel cards can help keep fuel costs down when you’re travelling across multiple countries.

Frequently asked questions

Music festival courier jobs are a great way for owner drivers to tap into seasonal demand and take on work that’s varied and well paid. From backstage freight to artist kit and press materials, these jobs go far beyond a standard A-to-B delivery. They offer a chance to work directly with organisers, artists, and media teams — and often lead to repeat bookings.

If you’re looking to grow your client base or just want something different from your usual same-day courier jobs, live events and festivals can offer new opportunities. Here’s what to expect and how to get started.

Why music festival courier jobs are worth considering

Courier work linked to festivals and live events tends to pick up from late spring through to early autumn. During this period, event teams rely on trusted drivers who can handle last-minute loads, cross-border drops, and on-site delivery restrictions.

UK festivals need plenty of help from local couriers. But if you’re willing to travel, there’s also high demand across Belgium, France and the Netherlands — especially from UK-based shippers managing European events.

This type of work often pays well, particularly when deadlines are tight or the freight is valuable. You might be transporting staging, lighting rigs or even a performer’s personal gear. And if you’re reliable and easy to work with, there’s a strong chance you’ll be asked again.

What type of loads to expect during live event courier jobs

Festival-related loads vary by venue, timing, and the type of event. But there are a few consistent job types you’ll come across.

Common loads for music transport jobs

You won’t always be moving full stage rigs, but it’s not uncommon. Typical loads include:

• Band and crew luggage
• Stage props, lighting and power equipment
• PA systems and sound desks
• Printed signage, wristbands, and other event collateral
• Artist merchandise and press kits

Some of these jobs may come via agencies offering specialist courier services, while others are posted directly by shippers or event teams on platforms like Courier Exchange.

Time-sensitive delivery expectations

Timing matters more than anything with music festival courier jobs. Some jobs may need late-night collection, early-morning drop-off, or timed delivery at a loading bay with strict access rules. So offering a same-day or 24-hour courier service could set you apart.

Backstage zones often use vehicle passes, and you’ll need to liaise with security. Some couriers even stay on-site during the event for return loads or kit breakdowns.

What you’ll need to succeed

Festival courier work isn’t just about speed — it’s about reliability, vehicle prep, and communication. Here’s what helps.

• Courier van security: Many loads are high value. You may be asked to provide slam locks, deadlocks or tracking devices.
• Courier insurance: Check that your policy covers audio/visual equipment, media kits and overnight courier jobs if needed.
• CMR insurance: If you’re heading into Europe, make sure you’re covered under CMR insurance rules.
• PPE: Some festival sites expect you to bring high-vis clothing and steel-toe boots for backstage access.
• Tech: A mobile phone with maps, contact access and vehicle tracking apps makes life easier and keeps clients informed.
• Breakdown cover: If something goes wrong along the way, you’ll want reliable breakdown cover for your courier van, so you can get back on the road ASAP.

You should also make sure your vehicle is clean and presentable — especially if you’re delivering directly to artist teams or VIP areas.

Where to find live event courier jobs

If you’re looking to move into event-based courier work, you’ll need to know where the loads are. Word of mouth plays a part, but platforms and brokers can help too.

Freight exchanges and specialist freight forwarders

Courier Exchange is one of the fastest ways to pick up owner driver jobs tied to music festivals. Shippers post loads needing same-day or timed delivery, and many will flag event-related work directly in the job listing.

There are also freight forwarding agencies that specialise in live events, AV kit, and entertainment logistics. Signing up with one of these specialist services can help you get a foot in the door, especially during peak season.

Repeat work and building relationships

If you’re reliable, polite and keep to deadlines, you’re far more likely to be remembered. Many production companies and tour managers stick with the same couriers for entire seasons.

This means even a single drop at a small local gig could turn into regular work. Once you’ve built relationships, you might get asked to cover an entire event tour or regional circuit.

Major UK and EU festivals needing courier support

Here are some of the bigger festivals that regularly need courier support, either directly or via contracted suppliers.

UK events with high courier demand

• Glastonbury Festival (Somerset): AV kit, media packs, band gear
• Reading & Leeds: Multiple stage setups across two sites
• Download Festival (Donington Park): High volume of music tech freight
• BBC Proms (London): Theatre, lighting and stage prop movement
• Arena tours: These happen year-round, not just in summer

EU events for cross-border opportunities

For drivers based in the South East or Midlands, EU jobs are within easy reach via the Eurotunnel or ferry. Here are some common festivals where music equipment transport work pops up:

• Rock Werchter (Belgium): AV and merchandising loads
• Tomorrowland (Belgium): VIP equipment, artist support
• Lowlands Festival (Netherlands): Crew kits and sponsor materials
• Hellfest (France): Lighting, backline equipment
• Paris Jazz Festival (France): Publicity and audio freight

These events often have British-based organisers or artists, so UK couriers are regularly needed.

Final thoughts: getting started with events deliveries

Music festival courier jobs can add real variety to your work, with the added benefit of better rates and repeat bookings if you make a good impression. From high-energy UK festivals to well-known events across Europe, there’s plenty of seasonal demand for couriers who can turn up on time and deliver with care.

If you’re kitted out with the right gear, have your courier insurance sorted, and enjoy working in fast-paced environments, this type of work could be a solid addition to your load calendar.

Stay alert on platforms like Courier Exchange, look out for last-minute jobs, and treat every event as a chance to build new contacts. It might start as a one-off delivery — but it could lead to a season’s worth of owner driver jobs.

Frequently Asked Questions