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Electric vans are now a common sight on UK roads. But for couriers who rely on long days, tight deadlines, and heavy loads, the question is still the same — are electric courier vans really practical for everyday work?

There’s no doubt the shift to electric is gaining pace. With more models available and government targets edging closer, couriers are starting to weigh up if now’s the time to make the switch — or if sticking with diesel still makes more sense.

What’s driving the move to electric?

Government policy is the biggest influence. The UK aims to phase out new petrol and diesel vans by 2030, with the EU following by 2035. For couriers, that means future courier jobs will increasingly rely on low- or zero-emission vehicles.

Electric vans also help businesses avoid ULEZ charges and other clean-air zone costs. For city-based drivers, that can save thousands a year — especially in London, where a diesel van can be charged £12.50 a day.

Manufacturers have responded quickly. There are now more than 30 electric van models on sale in the UK, from compact city vans to large 3.5-tonne panel vans. They promise cleaner operations, lower running costs, and less van maintenance.

But for couriers, what matters most is whether those promises hold up on the road.

What electric courier vans can (and can’t) do

Today’s electric courier vans have come a long way.

Most small and medium vans can now cover around 180 to 250 miles on a single charge — enough for local or regional routes.

Larger vans, like the Ford E-Transit and Renault Master E-Tech, push closer to 280 miles in ideal conditions.

But range depends on how you drive. Long motorway trips, cold weather, and heavy payloads can reduce that figure by 20–30%. For drivers doing A-to-B pallet runs, a 250-mile claim may mean 170 miles in real use. That’s fine for regional work, but harder for cross-country runs.

Charging time is another consideration. Most vans can reach 80% charge in about 40 minutes using a fast charger, but not every site has bays large enough for long-wheelbase models. For now, depot or overnight charging works best for drivers who start and finish at the same place each day.

Where electric vans excel is urban work. Stop-start city driving boosts efficiency thanks to regenerative braking, and there’s no exhaust pollution when idling in traffic. For short multi-drop routes, they’re ideal — quiet, smooth, and cheaper to run.

Cost comparison: electric vs diesel

At first glance, diesel still wins on price. A new electric van can cost £10,000–£15,000 more than its diesel equivalent. But the long-term picture looks different.

Here’s a simplified cost comparison for a medium panel van (based on UK averages):

*Includes average mileage of 25,000 miles a year and current energy/fuel prices.

The upfront cost is higher for electric vans, but savings come from lower courier van diesel costs, fewer moving parts, and cheaper servicing. No oil changes, no filters, and less brake wear mean fewer visits to the garage. Over five years, the total cost of ownership starts to level out.

Insurance can still be higher for electric vans, but as more models enter the market, premiums are gradually falling.

Grants and tax benefits

The Plug-in Van Grant (PiVG) remains available to offset the initial price.

• Up to £2,500 for small vans (under 2.5 tonnes).
• Up to £5,000 for large vans (2.5–4.25 tonnes).

There are also ongoing tax benefits:

• Electric vans pay no van road tax.
• Businesses can claim 100% first-year capital allowance on new zero-emission vans.
• Company van drivers pay a lower Benefit-in-Kind rate (2% instead of 20%+ for diesel).

When added together, these savings make ownership more appealing — especially for city-based couriers who regularly pay ULEZ charges or operate within low-emission zones.

Which couriers benefit most?

Inner-city couriers gain the most immediate value. If your work involves short, frequent trips with downtime for charging, electric courier vans can save time and money straight away. There’s no idling, no exhaust fumes, and no ULEZ fees.

Regional couriers doing set daily routes (100–150 miles) can also make EVs work with a bit of planning. You’ll need access to fast charging, but energy costs are still lower than diesel.

Long-distance couriers — those handling long-haul A-to-B pallet jobs — will find current models less flexible. A typical 250-mile round trip could require one or two charging stops, which adds time and relies on chargers being available. For now, diesel still suits couriers who drive unpredictable or extended routes.

A balanced approach works best. Many operators are adding one or two electric vans to their courier fleet while keeping diesel for longer jobs. This mix allows them to test real-world performance without disrupting business.

What the future looks like

The next generation of electric courier vans promises to close the gap. Models like the Renault Master E-Tech, Mercedes eSprinter, and Ford E-Transit Custom are already offering 250–300 miles of range. As battery technology improves, that figure will only increase.

Charging infrastructure is also expanding. More motorway services are installing van-friendly bays with high-power chargers, and fleet depots are fitting multiple charging points for overnight top-ups. For couriers, that means less waiting around and more confidence to take on longer routes.

As costs fall and performance rises, electric vans will become standard across the industry — much like the switch from petrol to diesel two decades ago.

For most drivers, the question will soon shift from “Should I go electric?” to “Which model fits my work best?”

Should you invest now?

Whether you should switch depends on the work you do.

• If you mainly deliver in towns or cities, an electric van already makes sense.
• If you focus on long-distance, high-mileage runs, it’s worth waiting for the next wave of models with greater range and faster charging.

Either way, the direction of travel is clear. Electric vans aren’t a passing trend — they’re becoming a practical, cost-effective choice for more courier businesses every year.

For now, focus on your routes, charging options, and total running costs before deciding. As with buying or leasing a courier van, it’s about what works best for your business, not just what’s new.

Conclusion

Electric courier vans are ready for some courier work, but not all.

They’re ideal for urban deliveries, scheduled routes, and businesses with depot charging. For long-haul drivers, they’re getting closer but still need better range and infrastructure.

Running costs are lower, maintenance is easier, and there are grants to offset the price. But every courier should assess their mileage, loading habits, and income before making the leap.

In a few years, electric vans may well be the norm. For now, it’s about choosing a courier van that fits how you work — not just how you want to look.

Electric courier van FAQs

Many owner-drivers begin with a single-vehicle insurance policy, but once operations grow, managing multiple policies can become time-consuming and costly.

That’s where fleet insurance comes in. Designed to cover multiple vehicles under one policy, it can reduce admin, make renewals easier, and often provide more flexibility for businesses on the move. But is fleet insurance always the right option?

Let’s look at how it compares with single-vehicle cover, explore the pros and cons, and see where it fits best.

Single vehicle insurance

A single-vehicle courier insurance policy does exactly what it says – it provides insurance for one van, car, or lorry at a time. If your business runs two or more vehicles, you’ll need separate policies for each one.

That means:

• Different renewal dates.
• Multiple insurers and payment plans.
• More admin to keep track of.

For couriers working as sole traders or very small businesses, this may be perfectly manageable. But as soon as more vehicles are added, the paperwork and costs can start stacking up.

Fleet insurance

Fleet insurance allows you to place multiple vehicles on one master policy. Whether you have two vans or a mixed collection of 20 vehicles, they’re all managed in one place. Instead of juggling multiple documents and dates, you’ll have:

• One insurer.
• One renewal date.
• One premium.

This makes it easier to stay organised and frees up time for actually running your business.

There are no set limits either – whether you’re just starting to grow beyond one vehicle or managing a courier fleet, a fleet policy can usually be adapted to fit.

Why choose fleet insurance?

Here are some of the main advantages:

• Streamlined admin: One policy for the whole fleet means less paperwork.
• Flexibility: Vehicles and drivers can be added or removed as your business changes.
• Driver cover: Many fleet policies allow ‘any authorised driver’ rather than naming each one individually.
• Risk management: Insurers can assess your company’s overall driving risk, sometimes leading to better premiums.
• Scalability: Works for small fleets as well as larger operations who need a mix of cover, including HGV insurance.
• Claims handling: One centralised claims process helps track and resolve issues quickly.

When might a single-vehicle policy still work?

Fleet cover isn’t always the right fit. For example:

• If you only operate one or two vehicles.
• If your vehicles are for very different purposes (e.g., specialist haulage plus a personal-use car).
• If you’re just starting out and aren’t sure how quickly your fleet will grow.

In these cases, it may be more practical to stick with single-vehicle courier insurance or look at multi-vehicle policies (sometimes called multi-car or multi-van cover), which sit somewhere between the two.

Making the right choice

Ultimately, the right option depends on your business size, structure, and future plans. If you’re running more than a couple of vehicles and want to save time on admin, fleet insurance can make a real difference.

BCD specialise in helping transport and courier businesses find the insurance solution that fits your needs. Whether you’re insuring a single van, considering a multi-vehicle policy, or managing a growing fleet, their team can guide you through the options.

Ready to learn more about fleet insurance? Speak to BCD’s team of specialists on 0344 776 5305.

Frequently asked questions

Business Choice Direct Insurance Services® is a trading name of Specialist Broking Retail Limited who are authorised and regulated by the Financial Conduct Authority. Specialist Broking Retail Limited is registered in England and Wales No. 10301653.  Registered Office: Affinity House, Bindon Road, Taunton, Somerset, TA2 6AA

A van is more than transport for couriers. It’s your business. When your van is off the road, you lose income and risk letting customers down. That’s why understanding how a van warranty works matters. A warranty can protect you against expensive repair bills, help keep you on the road, and even give you options for extending cover when the original warranty ends.

This guide explains how warranties work, what they cover, whether extending a van warranty makes sense, and what to look out for before you commit.

What a van warranty is (and how it works)

A van warranty is a written promise that the manufacturer or dealer will cover the cost of fixing certain faults during a set period. It gives you a level of protection against breakdowns caused by defects, not by wear and tear or accidents.

Most new vans come with a manufacturer warranty: in the UK, the standard length is usually three years or 60,000 miles, whichever comes first. That might sound like a long time, but most couriers cover 20,000 to 40,000 miles a year. Many drivers hit the mileage limit long before the warranty runs out.

You should also know the difference between a manufacturer warranty and a dealer warranty.

Manufacturer cover tends to be broader, and repairs must usually be carried out at approved garages. Dealer warranties can be shorter and more limited, but they sometimes include extras to win business.

Warranties aren’t a replacement for your consumer rights. Under UK law, you’re already covered if the van has a fault at the time of sale. But a warranty goes further by protecting you against issues that arise later.

What van warranties cover (and what they don’t)

Not every repair is included in a van warranty.

Warranty cover focuses on faults in manufacturing or parts that fail unexpectedly.

Usually included:

• Engine and gearbox faults
• Electrical system failures
• Suspension issues
• Major component failures

Usually excluded:

• Tyres and brake pads
• Clutches
• Wiper blades and bulbs
• Routine servicing costs
• Damage caused by accidents or neglect

Some areas sit in the middle. Electronics such as sensors, infotainment systems or emissions control equipment might be included, but only on certain warranty levels.

Knowing what’s covered is important because repair bills can run into the thousands. For example, replacing a gearbox can cost £2,000–£3,000. Modern electronics, especially if a van ECU remapping goes wrong, can be just as costly.

Why warranties are especially relevant to couriers

Courier work is tough on vans. You’re on the road every day, covering long distances and putting more stress on parts than the average driver.

High mileage makes you more likely to experience mechanical problems. And when your van breaks down, you’re not just dealing with a repair bill. You’re also losing jobs, income, and possibly contracts if customers see you as unreliable.

Repair costs for newer vans are rising too, especially with Euro 6 diesels and electric vans, as well as haulage vehicles if you run them. Complex electronics make repairs more expensive. A van warranty helps absorb those costs and gives you more predictable running expenses.

If you’re working as an owner-driver, your van is often your only source of income. That’s why warranties are an important part of planning how you manage risk alongside things like insurance, breakdown cover, and ongoing courier van maintenance.

Extending a van warranty: options and benefits

Once the standard warranty ends, you can often buy an extended van warranty. This extends cover beyond the original limit and helps protect you against costly failures.

Main options

• Manufacturer extension: keeps you on the same cover, usually with dealer servicing.
• Dealer warranty: offered at the point of sale, sometimes cheaper but with more restrictions.
• Third-party warranty: provided by independent companies, often flexible but with exclusions to check carefully.

Benefits for couriers

• Protection against expensive failures such as engines, gearboxes or complex electrical systems.
• Added cover like roadside assistance, courtesy vans or onward travel, depending on the provider.
• Better cost predictability when running older vans.

Couriers who cover high mileage often get the most benefit. Repairs become more likely as vans age, so extending a van warranty can reduce business risk and help you keep trading without nasty surprises.

What to check before extending a van warranty (and alternatives)

Not all extended warranties are equal. Before you buy, check the small print.

Questions to ask

• Does the warranty include unlimited mileage?
• Is there a cap on how much you can claim in total or per repair?
• Does it limit you to main dealer servicing only?
• Does it provide a replacement van while yours is in the garage?
• Does it cover electrical parts, emissions systems and sensors?

Alternatives to consider

• Breakdown cover from AA, RAC or Green Flag.
• Maintenance packages included in finance or leasing deals.
• Setting aside money each month in a repair fund.

For some drivers, buying or leasing a courier van with an extended warranty built in may be more cost-effective than arranging one later.

It depends how long you plan to keep the van and how heavy your mileage will be.

Tips for couriers on making the most of your van warranty

• Service the van on schedule and keep records. Missed servicing can void your warranty.
• Budget for wear-and-tear repairs like tyres and brakes. These aren’t covered.
• Compare the cost of an extension against your average annual repair bills. If your van is reliable, it may not be worth it.
• If you buy used, check if the warranty is transferable. Some aren’t.
• Factor warranty cover into your total cost of ownership when choosing a courier van.

And remember, warranties are just one part of running a van business. You’ll also need to think about costs like courier van road tax, insurance, and optional van upgrades that affect running costs and reliability.

Conclusion

A van warranty is more than paperwork. For couriers, it’s a way to protect your business against unexpected repair costs and downtime. Standard warranties give you cover for the first few years, but extending a van warranty can be a smart move if you’re racking up high mileage.

It won’t cover everything, and it’s not a replacement for good servicing or cover like courier business insurance. But combined with other protection, a warranty helps you stay on the road and keep taking on courier jobs without worrying about sudden repair bills.

Van warranty FAQs

If you own a van for courier work, you’ll already know about fuel, insurance, and regular maintenance. Another fixed cost you can’t ignore is van road tax.

The official name is Vehicle Excise Duty (VED), but most people still call it road tax. Unlike cars, vans usually fall into flat-rate tax bands. That means once you know which category your van sits in, it’s straightforward to work out what you’ll pay each year.

In this guide, we’ll explain how road tax for vans works, who it applies to, how much you’ll need to pay, and what exemptions exist. We’ll also put it in context for couriers who depend on their vans to keep earning.

Understanding van road tax

Before you can work out how much Vehicle Excise Duty you’ll pay, you need to know what van tax actually covers and how the DVLA decides whether a vehicle qualifies as a van. These definitions matter because they affect which rate applies to your vehicle.

What is van road tax?

Van tax is a yearly charge for driving or keeping a van on UK roads. The money goes into government funds that support road upkeep and related services.

The main difference between car tax and van road tax is how it’s calculated. Cars are usually taxed based on emissions, but vans are simpler. Most fall into flat-rate bands, so all vans in the same category pay the same amount, regardless of CO₂ output.

What counts as a van?

The DVLA defines a van as a light goods vehicle with a maximum gross weight of 3,500kg. Anything heavier is classed as a lorry and follows HGV tax rules.

Some vehicles cause confusion, especially double-cab pickups. If they can carry a payload of over one tonne, they usually count as vans. If they carry less, they can be taxed as cars.

For couriers, most delivery vehicles from small panel vans to long wheelbases fall firmly into the van category. That includes the popular courier van types and sizes often seen on platforms like Courier Exchange.

2025 van tax rates explained

Once you know your van is classed as a light goods vehicle, the next step is understanding how tax is calculated.

Rates depend mainly on when your van was registered, with a few exceptions for specific emission standards and electric vans.

How van tax is calculated

The rate you pay depends mainly on when your van was first registered.

• Vans registered before 1 March 2001 are taxed by engine size. Those with engines up to 1549cc now pay £220 a year, while larger engines pay £360.
• Vans registered on or after 1 March 2001 usually pay the standard light goods vehicle rate of £345. This covers the majority of vans used by couriers today.
• Euro 4 vans (registered 1 March 2003 to 31 December 2006) and Euro 5 vans (registered 1 January 2009 to 31 December 2010) qualify for a reduced rate of £140.
• From April 2025, electric vans are no longer exempt. They are taxed at the same rate as other vans in their category — so £345 for most, or £140 if they fall into Euro 4 or Euro 5.

Current van tax rates (2025)

Here’s a simple breakdown of the latest van tax rates as of April 2025:

Euro 4 and Euro 5 vans pay £140 only if registered in the qualifying windows (2003–2006 for Euro 4, 2009–2010 for Euro 5).

From April 2025, electric vans are no longer £0. They are taxed at the same rate as other vans in their category (e.g. £345 standard, or £140 if Euro 4/5).

Courier-specific guidance

Most courier van road tax bills sit at £345 per year. That’s the standard rate for modern vans. For many drivers, that’s the figure to budget for.

If you’re running an older vehicle, costs may be higher or lower depending on its registration date. Electric vans still offer savings overall, especially when combined with lower courier van diesel costs.

Couriers must stay compliant, because penalties for non-payment can affect your ability to work. Without a taxed van, you can’t take on jobs or keep your profile active on courier platforms.

Paying and managing your van tax

Knowing the rate is one thing, but paying it on time and managing it alongside other costs is just as important.

The DVLA offers flexible payment options, and there are a few exemptions that might apply to certain vans.

How to pay

You can pay online through the DVLA, in-person at a local Post Office, or set up a Direct Debit. Payment can be made annually, every six months, or monthly.

Monthly and six-monthly options add a surcharge, so paying for the year in one go is cheaper. Some couriers prefer monthly to spread out the cost, especially if you already budget for courier insurance and fuel cards in the same way.

Exemptions and discounts

Some vans don’t need tax. Historic vehicles over 40 years old and vans used to transport disabled passengers may be exempt.

Electric vans are no longer fully exempt from April 2025. They follow the same rates as other vans in their category, though they still benefit from fuel and ULEZ savings.

If you’re not using your van on public roads, you can make a Statutory Off-Road Notification (SORN) with the DVLA. This means you won’t pay van road tax while it’s off the road, though you can’t drive it until it’s taxed again.

Practical tips for couriers

Couriers often juggle multiple running costs: courier van maintenance, insurance, MOTs, and fuel. Syncing renewal dates can help you avoid missed payments. Many drivers align Vehicle Excise Duty renewal with their MOT and insurance to handle everything at once.

Keeping a reminder in your calendar or using DVLA’s email alerts can stop you missing deadlines. If you’re planning to buy a second-hand courier van, always check when the tax is due before completing a purchase.

Penalties, enforcement, and wider costs

Failing to pay your van road tax doesn’t just mean an overdue bill. The DVLA actively monitors vehicles, and penalties can cause major disruption to your work.

It’s worth knowing the risks and where road tax fits into the bigger financial picture of running a van.

What happens if you don’t tax your van

Driving without tax carries real risks. DVLA uses automatic number plate recognition (ANPR) to check vehicles. If your van isn’t taxed, you can receive an instant fine of up to £1,000.

The DVLA also has the power to clamp or even seize untaxed vans. For a courier, losing access to your vehicle means lost income and missed jobs.

VED in the bigger picture

Van road tax is only one part of the cost of running a courier business. Compared to fuel, insurance, and MOT costs, it’s relatively predictable. But you still need to account for it when planning cash flow.

Add in things like van breakdown cover, ULEZ or congestion charges in some cities, and the cost of tyres or servicing, and it’s easy to see why managing outgoings matters.

Courier drivers must balance these with income from jobs, especially if you’re doing owner-driver courier jobs.

The future of van road tax

The way vans are taxed today might not be the same tomorrow.

With electric vans becoming more common, government policy will eventually need to adapt.

For now, though, there are clear benefits for those ready to switch.

EV adoption and government policy

From April 2025, electric vans are taxed at the same rate as other vans in their class. Even so, they remain attractive for both owner-drivers and fleets thanks to lower running costs and fewer clean air zone charges.

Government policy may change as more vans go electric. The flat-rate system could shift in the coming years, but nothing is confirmed yet.

What it means for couriers

For couriers, adopting an electric van early can cut costs. Lower fuel outgoings, no VED, and fewer ULEZ charges add up. Plus, some simple eco-friendly van upgrades can improve efficiency, even for diesel vans.

Whether you own or are hiring a courier van, tax rules apply. The only difference is that a hire company usually covers the VED cost in the rental price.

Over time, the industry will shift towards electric fleets. And with that, expect new tax bands and possible changes to current exemptions.

Keeping updated means you won’t face surprises.

In summary

Most courier drivers pay the flat £345 rate each year for van road tax. The system is simple compared to car tax, but you still need to know where your vehicle sits. Electric vans now pay the same rate as other vans, though they still save money through cheaper running costs.

Staying on top of payments protects your income, because without tax you can’t work. For couriers, keeping a van legal is as important as fuel in the tank. Whether you own, rent, or are thinking about upgrading to a new van, van road tax should always be part of your running cost calculations.

Van road tax FAQs

Fuel costs and long days on the road mean couriers always look for ways to get more out of their vans. One option that’s gained attention in recent years is engine remapping.

In this guide, we’ll explain what engine remapping is, how it works, how it compares with alternatives, and what it means for couriers in real-world terms. You’ll also find risks, costs, and the questions to ask before booking a remap.

What is engine remapping?

Modern vans rely on an electronic control unit, or ECU. This onboard computer manages the engine’s performance by controlling fuel injection, turbo boost, rev limits, and more.

Manufacturers program ECUs with generic settings. These need to work across multiple countries, fuel grades, and climates. ECU remapping is when those factory settings are rewritten to suit specific needs.

For couriers, this usually means better fuel economy and extra pulling power. It’s sometimes called van remapping, van tuning, or engine tuning, but the principle is the same: adjusting the ECU software to change how your van performs.

How does engine remapping work?

A technician connects a laptop to the van’s OBD (On-Board Diagnostics) port. They read the ECU file, then upload a new one. This process usually takes one to two hours.

Remaps come in two types. A standard map is pre-written for a particular van model. A custom map is built around your specific van, driving style, and even the type of work you do.

The new map changes settings such as:

• Fuel-air mix and injection timing.
• Turbo pressure and boost control.
• Throttle response and torque curve.
• Rev limiters and speed limiters.

And if you change your mind, most garages can restore the original factory file.

How remapping compares with other options

Couriers sometimes hear about chip tuning or tuning boxes and wonder how they differ.

• Chip tuning involves replacing the ECU chip with a new one. It’s outdated and rarely used on modern vans.
• Tuning boxes plug into the fuel system and trick the ECU. They’re cheap, but results are inconsistent and can harm reliability.
• Engine remapping reprogrammes the ECU directly. It’s precise, reversible, and the preferred option for most modern vans.

For courier vans covering high mileages, remapping is the most reliable way to gain performance without risking long-term damage.

The benefits of engine remapping for couriers

Couriers carry heavy loads and cover long distances, so improvements in fuel use or driveability can make a difference. Here are the main benefits of engine remapping.

Better fuel economy

Van remapping can make engines use less fuel at steady speeds. Even small savings per 100 miles add up when you’re driving 40,000 miles a year.

For couriers watching their van diesel costs, a remap can pay for itself in one to two years.

More pulling power

A remap usually delivers more torque. That’s helpful when joining motorways, overtaking, or climbing hills with a heavy pallet in the back.

Extra torque also means less stress on the engine, which can reduce wear over time. This is useful for demanding jobs like temperature-controlled courier work, where loads are heavier and schedules tighter.

A smoother drive

Remaps sharpen throttle response and reduce gear changes. The van feels more responsive, especially on motorways and A-roads.

For drivers covering international courier work, this makes a big difference. Less gear shifting and smoother acceleration can reduce fatigue on multi-hour jobs.

Real-world example

Take a courier with a Transit van covering 35,000 miles per year. A remap improving fuel use by just 3 mpg could save around £800 annually.

Combined with fewer gear changes and less strain on the clutch, the savings grow further.

The risks of engine remapping

While the benefits are clear, engine remapping carries risks.

Warranty and insurance

Manufacturers may void warranties if a remap is detected. If your van is still under warranty, it’s a major factor. Insurance providers must also be informed. Failing to declare it can void your cover and your courier van warranty.

Reliability

Poorly written maps or cheap jobs can harm engines. In some cases, they can lead to breakdowns on the road. Having courier van breakdown cover is a safety net, but prevention is better.

Added wear

More power can put extra stress on tyres, brakes, and gearboxes. That may increase maintenance costs. While the engine may be fine, other parts can wear faster.

Legal and compliance considerations

Remapping is legal in the UK, but the van must still pass MOT checks and meet emissions standards.

Professional tuners keep all emissions controls intact. Be wary of garages offering “delete” maps that remove diesel particulate filters or EGR valves. These are illegal, increase pollution, and can cause MOT failures.

As a courier, you can’t risk downtime or fines, so stick with reputable providers.

Questions to ask your garage

If you’re considering a remap, ask these questions before handing over the keys:

• Do they use standard or custom files?
• Can they provide before-and-after figures for power and torque?
• Will they back the remap with a guarantee?
• Can they restore the factory map if needed?
• Do they have experience with courier vans like Transits and Sprinters?

These checks help avoid poor results and keep your van reliable for self-employed courier driver jobs.

How much does engine remapping cost?

Most garages charge between £200 and £500 for van remapping. The cost depends on the van, the quality of the file, and whether you want a custom map.

Think about it as an investment. A courier driving 40,000 miles per year might save enough in fuel to cover the cost within 12 to 18 months. After that, the savings go straight to your pocket.

Here’s a rough comparison:

These numbers are examples, but they show why couriers driving long distances see the most return.

When not to remap

Engine remapping isn’t for every courier.

Avoid it if your van is leased, still under manufacturer warranty, or if you only cover short city runs where fuel gains will be minimal.

In those cases, focus on other improvements. Tyre pressure, correct load restraint, and regular servicing often bring bigger savings than a remap. Even small eco-friendly van upgrades like low-resistance tyres or improved aerodynamics can reduce running costs.

Looking ahead and final thoughts

Right now, engine remapping is mainly about diesel and petrol vans. It offers couriers real benefits: lower fuel costs, extra torque, and smoother driving. For long-distance work, these gains can make a real difference.

But the industry is shifting. As hybrid and electric vans become more common, the role of remapping may change. Instead of power and torque, future software updates might focus on range, charging behaviour, and efficiency. In the meantime, couriers can also consider other van upgrades like aerodynamic add-ons or low-resistance tyres.

So, is remapping worth it? For many couriers covering thousands of miles each year, it can be a sound investment. For others, especially those with newer leased vans, regular servicing and strong maintenance practices may deliver better value.

The most important step is choosing a professional garage with experience in courier vans. That way, the process supports rather than undermines the demands of owner driver jobs.

Remapping isn’t a magic solution, but it can be a smart addition when done responsibly and as part of a wider approach to managing your van.

Frequently asked questions

The benefits of moving freight using electric vehicles (EVs) are on the rise. There’s the obvious sustainability benefits. Beyond that, though, EVs are an access-all-areas pass in cities with clean air zones, they’re relatively immune to rising diesel prices, and, bluntly, they’re an easy way to impress end customers.

All in, that means CX load posters are increasingly on the lookout for carriers and drivers with electric vehicles.

We’re therefore pleased to report more than 80 CX members already have electric vehicles in their fleets. Today, for World Electric Vehicle Day, we’re showing them some love.

CX members with electric vehicles

As of 9th September based on member feedback, selected CX members with electric vehicles include:

• AA Xpress
• AJK Transport Services
• Choice Courier 
• CH Goods Transport 
• Echo Proteam
• Fast UK Couriers
• Fastrac Logistics 
• H&J Sameday Courier
• HIVED
• INCYP Logistics
• Iorol Transport
• KS Cargeau
• MDJ Couriers 
• Michael Path Solutions 
• Ontime Express
• OPB Logistics
• PDH Sameday 
• Proheavens Cargo Services 
• RAB Courier
• Ramsay Couriers
• SOA Courier Enterprise
• The Golden Olive Tree 
• Vigilant Watch 

The above list certainly isn’t every carrier that has at least one electric vehicle available on CX, and as time goes on the list is going to grow.

For now though, if you’re a load poster and need (or just want!) to use an electric vehicle for a delivery, give one of the above members a try.

You can find them in the directory – charged and ready to go.

Starting out as a courier means getting to grips with more than just driving. You’re not only responsible for getting from A to B, but also for making sure every item you carry arrives safely. Customers trust you with their freight, and how you handle and protect it plays a big part in whether they’ll hire you again.

That’s where good load restraint comes in. If goods shift during a journey, they can get damaged, cause accidents, or even land you in trouble with the police. On the other hand, knowing how to secure cargo properly shows professionalism and helps you build a solid reputation.

This guide will walk you through the basics of load restraint in vans. We’ll cover the most common types of equipment, tips for different types of freight, and practical advice to help you avoid mistakes.

Whether you’re carrying pallets, fragile boxes, or irregular items, you’ll find simple methods to keep your loads safe and your business running smoothly.

Why load restraint matters for courier drivers

When you’re moving goods for paying customers, the cargo is your responsibility from the moment it’s loaded. Poor load restraint can cause items to move around, which may damage them or even affect the stability of your van.

Customers expect their goods to arrive in the same condition they left in. That’s why safe handling is as important as punctuality. Good practices also help you avoid issues with DVSA roadside inspections, where unsafe loads could lead to penalties.

Following the rules

That leads us to the legal angle. UK road traffic laws require couriers to carry loads safely, and police or DVSA officers can stop you if they suspect a problem.

Poorly secured cargo can lead to fines, points on your licence, or even prosecution if it causes an accident. Insurers may also reject claims if unsafe load restraints are proven to be a factor.

Types of load restraint equipment

Most couriers carry a mix of equipment for different jobs. Each tool has its purpose, and learning how to use them properly makes the job much easier.

1) Ratchet straps and tie-downs

Ratchet straps are among the most reliable forms of load restraint. They work well for pallets, heavy boxes, and bulky items. Always check the working load limit (WLL) printed on the strap. For example:

Choosing the right strap makes securing loads safer and prevents equipment from snapping under tension.

2) Blankets and padding for fragile cargo

Blankets are useful for fragile or high-value items, as they help prevent scratches and reduce the risk of breakage if something shifts.

When you’re carrying furniture or glass, a combination of blankets and straps is usually the safest approach.

3) In-van bars, nets and fittings

Many vans come with built-in rails or load lock systems. Using bars and nets with these fittings makes securing cargo easier, especially when carrying smaller boxes or loose packages. They stop goods from sliding, even on short runs through city traffic.

If you’re buying a second-hand van or leasing a courier van, check what fittings are already installed. Adding aftermarket rails is often a smart investment.

Securing loads for different freight types

Not every job is the same: a courier might handle pallets one day and fragile boxes the next. The right load restraints depend on the type of freight you’re carrying.

Pallets and bulk items

Pallets are heavy but stable when handled properly. Position them evenly across the floor space and secure them with straps or bars. Keep the heaviest items at the bottom to protect lighter packages.

Boxes and loose items

Loose boxes can shift easily if not stacked well. Always place heavier boxes at the bottom and lighter ones on top. Use blankets or nets to stop them sliding in transit.

This approach is especially useful if you’re working on festivals or live event courier jobs, where items often vary in size and weight.

Fragile or high-value cargo

When carrying fragile goods such as electronics or artwork, combine protection and restraint. Wrap items, position them carefully, and use extra padding where needed.

In some cases, like temperature-controlled transport, the van’s internal design already helps protect the load, but restraint is still important.

Irregular-shaped freight

Sometimes you’ll carry awkward items such as carpets, machinery parts, or long poles. These don’t fit neatly onto pallets or in boxes.

Use multiple straps from different angles to stop movement, and add padding to avoid damage where the strap contacts the item.

Best practice for safe load restraint

Every courier develops habits over time, but some approaches work better than others. Planning the load before you set off makes a big difference.

Check the van floor for hazards like loose debris. Spread the weight evenly across the axle to reduce strain on the vehicle. And once the load is secured, inspect straps and bars regularly during long journeys.

These checks take only a few minutes and could save you from delivery delays or damaged freight.

Quick do’s and don’ts

• ✅ Do use straps rated for the weight you’re carrying
• ✅ Do secure even the smallest items
• ✅ Do recheck restraints during rest stops
• ❌ Don’t overload pallets or stack beyond safe heights
• ❌ Don’t ignore shifting noises while driving
• ❌ Don’t keep using frayed or worn straps

Keep an eye on the weather

Weather can affect equipment. Wet straps may loosen during transit, and icy roads increase the chances of movement.

In winter, double-check your load restraints more often and keep spare straps handy.

Common mistakes when securing cargo

One of the most common errors is relying on weak straps for heavy freight. Always use straps with the right rating. Another mistake is ignoring small items that seem stable. Even light goods can shift at speed and cause damage.

Finally, don’t forget to inspect your restraints mid-journey. Long-distance courier work often involves sudden stops, tight bends, or uneven roads. Quick checks at service stations can prevent problems.

How to build good habits with load restraints

New courier drivers sometimes put equipment off until later. But building good habits with load restraints early on saves time and money in the long run.

Quality straps, nets, and bars last longer and provide more reliable security. Making them part of your daily kit means you’ll be ready for any kind of job, from ADR transport to other specialist courier services like high-value goods or bulk material.

It also helps to learn from others. Some couriers take short training courses on safe handling, while others pick up tips by shadowing experienced drivers. Investing time into proper training can pay off with more work opportunities, including high-value contracts.

And remember, professionalism goes beyond load safety. Customers notice when you’re prepared with the right gear, just as they notice when you turn up wearing proper courier PPE.

FAQs about van load restraints

Driving on today’s busy roads can be hazardous. As a courier driver you’ll often have to drive through tight spaces, be aware of other drivers’ road behaviour and navigate congested towns and cities, while you’re on a tight schedule and have deliveries to get through.

If you do get into a driving accident, there are 5 steps you can take to make sure you and those around you stay as safe as possible.

5-Step Process

1. Safety first

• Stop the vehicle immediately and switch on your hazard lights.
• If it’s safe, move your vehicle to a secure location away from traffic
• Check for injuries to yourself, passengers, or others involved, and call 999 for UK emergency services (fire, police, ambulance) if needed

We also recommend putting on a high-vis vest as part of your courier PPE, especially if it’s dark.

2. Contact the police

Contact the police if:

• Anyone is injured
• There is damage to property or another vehicle.
• The accident is blocking the road

Report the accident to your employer or dispatch team as you can, to log the incident.

• Complete the accident report form as per company policy.

• Provide copies of photos, police reports, and witness statements.
• Follow up on any vehicle inspections, insurance claims, or required retraining.

3. Exchange and gather information

• Swap details with the other driver(s):
• Get their name, address, phone number.
• Make a note of their vehicle registration and insurance details

Take photographs of:

• Vehicle positions, damage, and the surrounding area
• The registration number of the other vehicle
• Any road signs, skid marks, or hazards.

4. Avoid admitting the accident was your fault, even if you are pressured

• Do not make statements that could be interpreted as accepting blame.
• Stick to factual information when talking to police, witnesses, or others involved

5. Contact your insurance company

Your insurance company could ask you for the following information after a driving accident:

• Date and time of accident
• Location & weather/road conditions
• Description of events
• Your details: policy number & vehicle registration
• Other party’s details: their vehicle’s registration
• Witness contacts
• Police reference number
• Photos of damage & scene of the accident
• Injury details & emergency services attended
• Statements from witnesses
• Description of damage & relevant dashcam footage

Actioning the above steps once you are safe and staying calm throughout the whole process are key to potentially resolving the situation.

Some insurers also offer reduced excesses if claims reported in 24 hours so don’t delay.

Can you be personally liable for damages after an accident while working as a courier?

If you are an employee, your employer’s insurance should cover claims, but you may face disciplinary action if you are responsible for the accident.

If you’re a self-employed courier, you must have the correct insurance, or you risk personal liability.

Do you need to report minor accidents?

Even minor accidents should be reported in case damage or injury claims arise later. Your courier company should have strict reporting timelines for insurance purposes. If you’re not sure about accident reporting procedures, ask your courier company to provide you with this.

If you’re a self-employed courier driver, you should report even minor accidents to your insurance. Most insurers and insurance brokers require you to notify them, even if you don’t make a claim.

How can courier insurance protect you?

Driving accidents are covered under motor vehicle insurance (e.g., commercial vehicle insurance, courier insurance, or fleet insurance). This type of policy is specifically designed to handle road traffic incidents and will generally cover:

• Damage to other vehicles and property
• Injury to third parties caused while driving
• Sometimes damage to your own vehicle (if you have a fully comprehensive policy)
• Some policies insure your delivery items (Goods-in-Transit cover)

If you have an accident while driving for work, you need the appropriate courier insurance that allows for business or courier use. Public liability insurance would not apply to road use or traffic collisions. If you drive for a courier company, they should have the correct insurance in place to cover you and other road users. If you are a self-employed courier driver, you’ll need a specialised insurance policy.

What to look for in courier insurance

Whether you’re self-employed or work for a courier company, you should have the appropriate coverage in place. At BCD, we can provide courier insurance with the following:

• Cover for all the goods you carry, no matter how big, small or strange!
• Flexible payment plans
• Cover for the correct number of drops you do
• Cover for you to work in Europe
• Unlimited mileage
• Choice between car or van cover
• Fully comprehensive, third-party fire & theft, or third party only
• Bespoke policies to fit your needs

Protect your business on the road with BCD Courier Insurance. Get comprehensive cover for vehicles, goods in transit, and public liability – tailored for courier drivers. Stay safe, stay compliant, and keep delivering with confidence. Call us today for a free quote and drive with total peace of mind.

To learn more or get a quote, visit their Courier Insurance page or speak to their team today on 0344 776 5301

Driving accidents: FAQs

Business Choice Direct Insurance Services® is a trading name of Specialist Broking Retail Limited who are authorised and regulated by the Financial Conduct Authority. Specialist Broking Retail Limited is registered in England and Wales No. 10301653.  Registered Office: Affinity House, Bindon Road, Taunton, Somerset, TA2 6AA.

If you’re a courier working across East London, there’s a good chance you’ve used the Blackwall Tunnel to get from one job to the next. Whether you’re heading from South London to a pickup near Canary Wharf, or delivering to the O2 Arena in Greenwich, the tunnel can be a handy route.

But as of April 2025, both the Blackwall Tunnel and the newly opened Silvertown Tunnel are no longer free to use during the day. A new charging system has been introduced, and it affects most vehicles on the road—including courier vans.

If you’re doing courier driver jobs in and around central London, here’s what you need to know before your next delivery.

Where are the Blackwall and Silvertown tunnels?

The Blackwall Tunnel has been around since 1897 and remains one of the busiest river crossings in London. It links Tower Hamlets on the north side of the Thames to Greenwich on the south, and roughly 100,000 vehicles use the tunnel each day.

The Silvertown Tunnel sits just east of Blackwall and opened in April 2025. It’s designed to ease traffic pressure and provide an alternative for drivers moving between Silvertown and the Greenwich Peninsula. If you’re planning routes for time-sensitive jobs or responding to last-minute load requests, especially if you’re doing live event courier jobs in and around the O2 Arena, it gives you a second option.

When do toll charges apply?

As of April 2025, charges apply every day between 06:00 and 22:00, including weekends and bank holidays. The only exception is Christmas Day, when the tunnels remain free.

Outside of these hours, you can use both tunnels without paying. This makes them a useful option for anyone doing overnight courier work in East or South East London.

Peak and off-peak times

Charges vary depending on when you travel. Peak hours are:

• Northbound (into East London): Monday to Friday, 06:00–10:00
• Southbound (towards South London): Monday to Friday, 16:00–19:00

All other times (06:00–22:00 outside of these windows, plus weekends and bank holidays) are classed as off-peak.

But there’s a catch: off-peak rates only apply if you’re registered for Auto Pay.

How much is the Blackwall and Silvertown tunnel charge?

The amount you’ll pay depends on your vehicle type, the time of travel, and whether or not you’re using Auto Pay.

Charges for courier vans and cars

If you’re a self-employed courier with a standard van, you’ll fall under the car or small van bracket.

Manual payments (online, app or phone) are always charged at the peak rate, no matter what time you travel.

There’s currently no daily cap, so each crossing is charged separately—even if you’re only popping across to collect a forgotten signature.

These tunnel tolls apply to both the Blackwall Tunnel and the Silvertown Tunnel, and are charged per journey, in both directions.

Tunnel charge exemptions

• Licensed buses
• Emergency services
• Exempt taxis and public service vehicles
• Zero-emission-capable private hire vehicles (registered)

Pedestrians and cyclists aren’t allowed in either tunnel. But if you’re on a cargo bike job near the river, the Silvertown Tunnel offers a free shuttle service for cyclists, at least until April 2026.

How to pay for tunnel crossings

The fastest and cheapest option is to set up Auto Pay through Transport for London (TfL). It works the same way as the congestion charge zones, where your card is billed automatically.

Using TfL Auto Pay

Auto Pay gives you:

• Automatic billing at the correct rate
• Lower off-peak prices
• Monthly statements

It’s worth setting this up if you use the Blackwall Tunnel regularly, especially during quieter delivery times. If you’re running early morning loads or late-night returns, Auto Pay can save you a few pounds per job.

Manual payment options

If you’re not using Auto Pay, you can still pay:

• Online via TfL’s website
• Through the TfL app (Pay to Drive in London)
• By phone using TfL’s automated line

But remember, you’ll always be charged the higher peak rate if you pay manually, no matter what time you cross.

This also applies to the Silvertown Tunnel charges.

What happens if you don’t pay?

If you forget to pay within three days, you’ll be issued a £180 penalty charge notice. This drops to £90 if you pay within 14 days.

TfL uses Automatic Number Plate Recognition (ANPR) to log every vehicle entering either tunnel. So there’s no way to bypass the system.

Only one PCN is issued per vehicle per day, but it can quickly become expensive if you’re making multiple crossings as part of a job.

Late payments or repeated offences may also affect your standing on courier platforms that value compliance and punctuality.

If you’re new to driving in London, make sure you’re aware of other charges like the Dartford crossing or toll roads further out of the city. They’re easy to forget, especially on longer courier runs.

Discounts and support options

Most courier drivers won’t qualify for discounts, but some support schemes do exist.

For residents

If you live in one of the boroughs near the tunnels—such as Greenwich, Tower Hamlets or Newham—you might be able to register for a 50% discount during off-peak hours.

You’ll need to:

• Be registered with Auto Pay
• Provide proof of address
• Add your vehicle to your TfL account

Discounts are only applied once your application is approved.

For NHS staff and low-income drivers

TfL offers a reimbursement scheme for NHS staff and patients. You’ll need to submit proof of your appointment or employment, and request the refund manually.

Drivers receiving Universal Credit, Housing Benefit or other income-based support can also apply for reduced rates.

Small businesses and sole traders may get a £1 discount on the off-peak rate, but only for up to three vehicles. This is aimed more at small fleets, but worth checking if you’re running your own limited courier company.

Tips for courier drivers using the tunnels

As a courier, it pays to be tactical about when and how you use these crossings.

Here are a few quick tips:

• Set up Auto Pay to get the cheapest possible rate
• Time jobs to avoid weekday peak hours
• Group jobs by area to limit the number of crossings per day

If you’re already using route planning apps, add the Blackwall Tunnel and Silvertown Tunnel charging times to your filters to avoid surprise costs.

What about alternative routes?

If you’re trying to avoid tunnel tolls, you can still use the Woolwich Ferry during operating hours (Monday to Saturday). It’s free, but queues can be long.

The Rotherhithe Tunnel is another option, but it’s unsuitable for most vans due to height and width restrictions. You can’t use it if your vehicle is:

• More than 2 metres (6.5 feet) high OR
• More than 2 metres (6.5 feet) wide OR
• Goods vehicles weighing more than 2 tonnes gross vehicle weight (GVW)

Other crossings like Tower Bridge or London Bridge are usually too central for most courier work unless your job falls within congestion charge zones.

Frequently asked questions

Running a courier business means staying on top of your van costs. From rising fuel prices to tougher emissions rules, every pound counts. If you’re an owner-driver just getting started, you don’t need a brand-new electric van to be more eco-friendly.

With a few smart eco-friendly van upgrades, you can cut your fuel usage, save money, and keep your van running cleaner. Here’s how to do it without blowing your budget.

Why eco-friendly upgrades matter for courier drivers

Every mile you drive adds up—on your fuel bill and your emissions.

While some van upgrades come with a price tag, many of the most effective changes are low-cost. Others are more about habits and how you look after your vehicle.

Most same-day courier jobs involve long-distance trips or motorway runs. Keeping your van fuel-efficient can help you win more work, especially from shippers who want to lower their carbon output. It’s also better for your bottom line. Less fuel burn means fewer fill-ups, and fewer repairs over time.

Low-cost eco-friendly van upgrades to get started

You don’t need to fit solar panels or swap your van to start seeing the difference.

Some of the best eco-friendly van upgrades are surprisingly affordable, especially if you’re just starting your courier business.

Tyre choices that help reduce fuel usage

Not all tyres are made equal. Low rolling resistance tyres reduce drag between the tyre and the road. That means your engine doesn’t have to work as hard, which helps with fuel efficiency.

Check your tyre pressure weekly. Underinflated tyres use more fuel and wear out faster. It’s also a safety issue. You’ll find the correct PSI in your van’s handbook or inside the driver-side door frame.

If you’re shopping around, look for eco-labelled tyres. They cost a bit more upfront but can last longer and return better MPG over time.

Lightweight materials and roof racks

Every kilo matters. The heavier your van, the more fuel it needs to move.

One easy win is to remove anything you don’t use regularly—racking, spare containers, tools, or unused roof storage.

Roof racks, in particular, create drag, especially at motorway speeds. If you don’t need it for your current load, take it off. Some drivers see a noticeable bump in MPG just from this small change.

Servicing tips to keep your van running lean

Staying fuel-efficient isn’t only about gear—it’s also about upkeep.

Good courier van maintenance habits can prevent common problems and keep your van running lean.

Keep your engine and filters clean

Engines love clean air. Dirty air filters reduce airflow and make your engine burn more fuel. Oil that’s past its best creates extra friction inside the engine. Together, they can drag your fuel economy down without you even noticing.

Change your oil and air filters regularly. Most garages recommend every 10,000–12,000 miles, but check your van’s manual to be sure. You’ll often spot the signs—slow starts, sluggish acceleration, or smoky exhaust.

Fuel-saving habits for urban and motorway driving

Eco-driving techniques make a real difference over long routes.

Accelerate gently, use the highest gear possible without labouring the engine, and avoid harsh braking. These habits aren’t just better for fuel—they reduce wear on your brakes and tyres too.

Avoid idling wherever possible. If you’re parked up for more than 30 seconds, switch off the engine. And on long motorway runs, use cruise control to hold a steady speed and help with fuel efficiency.

Tech-based van upgrades that don’t cost the earth

Not all tech is expensive. A few budget-friendly upgrades can help you track your fuel use and improve your driving habits.

Track fuel efficiency with telematics

Telematics systems used to be for big fleets. Now, affordable plug-in devices for courier vehicle tracking are available for individual drivers. They monitor your driving style, fuel use, and idle time—and show you where you’re wasting fuel.

Many systems like Quartix offer smartphone apps, so you can review each trip. Some even suggest tips to improve your MPG based on real data. It’s a small upgrade, but it can support long-term savings, especially when fuel prices are unpredictable.

Eco-mode and remapping

Many newer vans come with “eco-mode” built in. It adjusts throttle response and gear changes to favour fuel savings over power. If your van has it, it’s worth switching it on, especially on long trips with light loads.

Engine remapping is another option. It’s a low-cost software tweak that adjusts how your engine delivers power. Some remaps are designed specifically for better fuel use. Just make sure the work is legal and doesn’t affect your emissions rating or courier van warranty.

Choose your next van with the environment in mind

If your current van is reaching the end of its life, it might be time to look at greener replacements. That doesn’t always mean going electric.

Look for Euro 6-compliant models. These have lower NOx emissions and are usually allowed into Low Emission Zones without a daily charge. You can find a good second-hand van that meets Euro 6 standards at a reasonable price.

Electric and hybrid vans are ideal for short-range work. But for longer trips or rural routes, a modern diesel might still make more sense—especially if you’re using courier fuel cards to manage fuel spend.

Whichever route you take, think about how easy the van is to maintain, and what MPG you can realistically expect based on your loads.

Quick checklist: 8 easy eco-friendly van upgrades

Not got time to re-read the full guide? Here’s a quick recap of the 8 practical upgrades that help with fuel efficiency:

• ✅ Fit low rolling resistance tyres to reduce drag and fuel burn
• ✅ Keep tyres correctly inflated to avoid unnecessary resistance
• ✅ Remove roof racks or excess weight when not needed
• ✅ Clean or replace air and oil filters regularly
• ✅ Stick to smooth driving habits (gentle acceleration, cruise control)
• ✅ Use telematics tools to monitor and adjust your fuel use
• ✅ Switch on eco-mode if your van has it
• ✅ Consider remapping your engine for better fuel economy (if legal and safe)

Small changes can make a real difference over time. Pick one or two to start with, and build from there.

FAQs about eco-friendly van upgrades

In 2015, Rahul Logistics launched with just one van. Within five years, it had grown into a thriving logistics business with a fleet of 35 long wheel-base (LWB) vehicles.

As the demand grew, so did the business – but with that growth came a new challenge: securing return loads.

That’s when they turned to CX.

In 2024, Rahul Logistics joined the Exchange and quickly managed to reduce dead miles. With that under control, Rahul started looking into what else CX could do for his business.

In just one year, Rahul Logistics have got much more than they expected from their CX membership.

The team now utilises the platform every day to run their business, while SmartPay has helped them cut their payment admin by 50%. It’s helped them build new customer relationships and lay solid foundations for even greater growth in the future.

Here’s how they did it.

Approach

With a fleet of 35 long-wheelbase (LWB) vehicles and a diverse customer base – from medical goods to Formula One parts – Rahul Logistics had no trouble securing work. The real challenge was the return journey: coming back empty.

“We’d deliver to Manchester and come back empty. That’s wasted fuel, wasted money.”
 
After hearing about the Exchange through word of mouth, Rahul decided to give it a try.
 
“I had a demo, joined, and started filling our back loads.” he says.

Rahul quickly discovered though, CX wasn’t just for courier return loads. It could do so much more.

It turned out to be a world of networking of people and companies. That opened up the door for us in terms of getting more vehicles, more drivers in and to meet the demand.

Rahul Passi, Director, Rahul Logistics

These days the team uses the platform daily to plan routes, assign jobs, and track deliveries in real time with the integrated vehicle tracking features.

“Our drivers get their jobs through the app. We use Freight Vision to track them, and the diary helps us manage workload. It’s seamless,” Rahul explains.

When it comes time to getting the drivers paid, SmartPay has been revolutionary.

Shivani Passi, who manages accounts and admin, explains:

“It was very difficult before we had SmartPay. We had to open the bank account and look at what payments had come in and match them up to the jobs and the invoices that we had for that one month.”

But with so many payments coming in, it quickly became overwhelming.

SmartPay has revolutionised the way we do admin. Before, we were matching payments manually. Now everything’s automated… it works like butter.

Shivani Passi, Accounts and Admin, Rahul Logistics

She estimates it’s cut their admin workload by 50%. “We don’t need highlighters, papers, or printers anymore. Everything’s done electronically.”

Results

In their first year on CX, Rahul Logistics has reduced dead miles, expanded their customer base, and laid the foundation for future growth.

1 year

As a CX member

666

Positive reviews

One of their biggest wins came when they secured a daily multi-drop contract through the Exchange — now providing five to six drivers every day to a single client.

It’s opened a massive door for us as a company.

Rahul Passi, Director, Rahul Logistics

“It’s allowed us to grow, in terms of number of people, office space and vehicles.” Rahul adds.

And the growth isn’t slowing down. Rahul Logistics is now planning to add haulage vehicles like Artic lorries to their fleet and open a new warehouse.

Conclusion

Rahul Logistics joined CX with a goal to reduce the dead miles for their fleet of 35 LWBs.

With the help of CX, not only did they achieve this goal, they also streamlined payment admin, unlocked new revenue streams, and uncovered fresh opportunities for growth.

Finding the right address sounds simple, but experienced couriers know that’s not always the case. Whether it’s a block of flats with several entrances or a rural postcode that covers a whole field, accuracy matters. That’s where what3words comes in. It’s a free tool that’s changing how couriers find delivery points—one square at a time.

Let’s look at how it works, why it matters, and how new couriers can start using it right away.

Why location accuracy matters for courier work

Every minute spent searching for the correct entrance eats into your time—and your pay.

If you’re stuck circling a housing estate or phoning a customer to ask for directions, that’s time you’re not earning. It can also lead to delivery delays, missed bookings, and a dent in your professional reputation.

Missed addresses cost time and money

Postcodes can cover multiple houses or entire streets. And GPS doesn’t always land you at the front door. That’s a problem when you’re on tight deadlines or covering same day courier jobs. You might pull up on the wrong side of a building or miss the customer entirely.

New builds often don’t appear on sat navs straight away. And anyone doing overnight courier jobs knows how hard it can be to spot small signs in the dark.

When postcodes aren’t enough

Some locations don’t even have postcodes. Think side gates, farm sheds, or building sites. These types of drop-offs are common, especially if you’re doing international courier work or working in rural areas.

what3words gives you a simple way to find and share precise drop-off spots, no guesswork needed.

What is what3words and how does it work?

what3words has divided the world into a grid of 3-metre squares. Each square is assigned a unique combination of three words, like “spoon.sharp.vest” or “guitar.broken.coffee”.

Here are some examples for the public entrances to some motorway service stations:

• Tebay Services (Northbound): myth.adapt.activates
• Gloucester Services: comb.stops.turkey
• Rugby Moto Services: drip.spices.across
• Leeds Skelton Lake Services: pine.bought.combining
• Beaconsfield Services: pizza.branch.crew

It’s completely free to use. You can type a 3-word code into the app or a supported sat nav to go directly to that exact square. No extra kit is needed.

It works on phones, tablets, and even offline, once the map is downloaded.

A simple solution for tricky addresses

Let’s say you’ve been asked to deliver a pallet to a remote farm. The postcode gets you to the general area, but not to the specific barn the farmer wants it left in.

Using the system, the customer can send you something like “dairy.clay.boots”. Type it in, and you’ll see the precise entrance—no need to phone up or drive around in circles.

Other good examples include:

• Construction sites with multiple gates
• Blocks of flats with rear entrances
• Festival sites with designated delivery zones

Using what3words for everyday courier work

For owner-drivers starting their own courier company, tools that save time and stress are always welcome. what3words helps with everyday deliveries by taking the guesswork out of navigation.

You don’t need to rely on descriptions like “the second gate after the pub” or “round the back of the red door”. Just use a 3-word code.

You can also plan ahead by checking the location before setting off. That’s especially useful for long-distance or multi-stop jobs.

How what3words for couriers helps save time

Every wrong turn adds to your fuel costs and stress levels. For a self employed courier driver, that means wasted time and lower earnings.

With what3words for couriers, you can:

• Ask customers to provide a 3-word code when confirming bookings
• Save time by going directly to the right drop-off point
• Avoid fines linked to stopping in the wrong place, such as penalty charge notices

New drivers can also stand out by using tools like this. It shows professionalism and helps you avoid rookie mistakes.

How courier companies are using what3words

Big players like DHL eCommerce UK are already using what3words in their delivery systems, and there’s something smaller courier businesses can take from that.

DHL lets customers add a what3words address at checkout, through their app, or via their account settings. This makes it easier for their drivers to deliver to the right place first time, even in hard-to-find locations. That means fewer missed deliveries, fewer queries, and happier customers.

They’ve made what3words part of the standard booking and tracking process. It’s not just a bonus, it’s baked into how they work.

Here’s what courier owner-drivers and small firms can learn:

• Ask customers to provide a what3words location upfront. You can add it to your online booking forms or just request it in your confirmation messages.
• Use it to avoid repeat queries. If the customer gives you a precise spot—like a side gate or back garden—you won’t need to call or guess.
• Build trust by arriving exactly where expected. It’s a small change that adds a layer of reliability, even when you’re handling subcontracting work.

DHL says last-mile deliveries are 42% faster when using what3words. That’s a reminder that smart tools aren’t just for big operators. If you’re aiming to grow, precision like this gives your team an edge.

Apps and tools that support what3words

Plenty of apps and devices already support it, so you probably don’t need to download anything new.

You can use the what3words app itself, or:

• Navigation apps like TomTom, Sygic, and Navmii
• Google Maps (by entering the 3-word code in the search bar)
• Waze (with limited integration)
• Text or email the code directly to customers or shippers

Some drivers also add 3-word addresses to their digital job sheets or notes. That makes life easier if you’re subcontracting courier work, especially when sharing drop-off points.

Should you use what3words in your courier toolkit?

Absolutely. It’s simple, free, and helps avoid common mistakes—especially when you’re new to the job. It won’t replace postcodes entirely, but it works well alongside them.

It’s ideal for trickier jobs, but even standard runs can benefit. You’ll spend less time guessing and more time moving.

You can also reduce the risk of parking in restricted areas. For instance, you’ll know exactly where to pull up without falling foul of ULEZ and congestion charges.

So whether you’re covering same day courier jobs, weekend shifts, or planning your route through country lanes, having what3words in your toolkit just makes sense.

Try it on your next job, you might wonder how you ever worked without it!

FAQs about what3words