Courier Exchange

If you’re a courier working across East London, there’s a good chance you’ve used the Blackwall Tunnel to get from one job to the next. Whether you’re heading from South London to a pickup near Canary Wharf, or delivering to the O2 Arena in Greenwich, the tunnel can be a handy route.

But as of April 2025, both the Blackwall Tunnel and the newly opened Silvertown Tunnel are no longer free to use during the day. A new charging system has been introduced, and it affects most vehicles on the road—including courier vans.

If you’re doing courier driver jobs in and around central London, here’s what you need to know before your next delivery.

Where are the Blackwall and Silvertown tunnels?

The Blackwall Tunnel has been around since 1897 and remains one of the busiest river crossings in London. It links Tower Hamlets on the north side of the Thames to Greenwich on the south, and roughly 100,000 vehicles use the tunnel each day.

The Silvertown Tunnel sits just east of Blackwall and opened in April 2025. It’s designed to ease traffic pressure and provide an alternative for drivers moving between Silvertown and the Greenwich Peninsula. If you’re planning routes for time-sensitive jobs or responding to last-minute load requests, especially if you’re doing live event courier jobs in and around the O2 Arena, it gives you a second option.

When do toll charges apply?

As of April 2025, charges apply every day between 06:00 and 22:00, including weekends and bank holidays. The only exception is Christmas Day, when the tunnels remain free.

Outside of these hours, you can use both tunnels without paying. This makes them a useful option for anyone doing overnight courier work in East or South East London.

Peak and off-peak times

All other times (06:00–22:00 outside of these windows, plus weekends and bank holidays) are classed as off-peak.

But there’s a catch: off-peak rates only apply if you’re registered for Auto Pay.

How much is the Blackwall and Silvertown tunnel charge?

The amount you’ll pay depends on your vehicle type, the time of travel, and whether or not you’re using Auto Pay.

Charges for courier vans and cars

Vehicle Type	Off-Peak (Auto Pay)	Peak (Auto Pay)	Manual Payment (All Times)
Car or small van	£1.50	£4.00	£4.00
Motorbike	£1.50	£2.50	£2.50
Large van	£2.50	£6.50	£6.50
Heavy goods vehicles (HGVs)	£5.00	£10.00	£10.00

If you’re a self-employed courier with a standard van, you’ll fall under the car or small van bracket.

Manual payments (online, app or phone) are always charged at the peak rate, no matter what time you travel.

There’s currently no daily cap, so each crossing is charged separately—even if you’re only popping across to collect a forgotten signature.

These tunnel tolls apply to both the Blackwall Tunnel and the Silvertown Tunnel, and are charged per journey, in both directions.

Tunnel charge exemptions

Pedestrians and cyclists aren’t allowed in either tunnel. But if you’re on a cargo bike job near the river, the Silvertown Tunnel offers a free shuttle service for cyclists, at least until April 2026.

How to pay for tunnel crossings

The fastest and cheapest option is to set up Auto Pay through Transport for London (TfL). It works the same way as the congestion charge zones, where your card is billed automatically.

Using TfL Auto Pay

It’s worth setting this up if you use the Blackwall Tunnel regularly, especially during quieter delivery times. If you’re running early morning loads or late-night returns, Auto Pay can save you a few pounds per job.

Manual payment options

But remember, you’ll always be charged the higher peak rate if you pay manually, no matter what time you cross.

What happens if you don’t pay?

If you forget to pay within three days, you’ll be issued a £180 penalty charge notice. This drops to £90 if you pay within 14 days.

TfL uses Automatic Number Plate Recognition (ANPR) to log every vehicle entering either tunnel. So there’s no way to bypass the system.

Only one PCN is issued per vehicle per day, but it can quickly become expensive if you’re making multiple crossings as part of a job.

Late payments or repeated offences may also affect your standing on courier platforms that value compliance and punctuality.

If you’re new to driving in London, make sure you’re aware of other charges like the Dartford crossing or toll roads further out of the city. They’re easy to forget, especially on longer courier runs.

Discounts and support options

Most courier drivers won’t qualify for discounts, but some support schemes do exist.

For residents

If you live in one of the boroughs near the tunnels—such as Greenwich, Tower Hamlets or Newham—you might be able to register for a 50% discount during off-peak hours.

For NHS staff and low-income drivers

TfL offers a reimbursement scheme for NHS staff and patients. You’ll need to submit proof of your appointment or employment, and request the refund manually.

Drivers receiving Universal Credit, Housing Benefit or other income-based support can also apply for reduced rates.

Small businesses and sole traders may get a £1 discount on the off-peak rate, but only for up to three vehicles. This is aimed more at small fleets, but worth checking if you’re running your own limited courier company.

Tips for courier drivers using the tunnels

As a courier, it pays to be tactical about when and how you use these crossings.

If you’re already using route planning apps, add the Blackwall Tunnel and Silvertown Tunnel charging times to your filters to avoid surprise costs.

What about alternative routes?

If you’re trying to avoid tunnel tolls, you can still use the Woolwich Ferry during operating hours (Monday to Saturday). It’s free, but queues can be long.

The Rotherhithe Tunnel is another option, but it’s unsuitable for most vans due to height and width restrictions. You can’t use it if your vehicle is:

Other crossings like Tower Bridge or London Bridge are usually too central for most courier work unless your job falls within congestion charge zones.

Frequently asked questions

How much is the Blackwall Tunnel charge for small vans?

If you’re using Auto Pay, you’ll pay £1.50 off-peak and £4.00 peak. If you’re not registered, you’ll always pay £4.00 regardless of the time.

What time is the Blackwall Tunnel free?

The tunnel is free to use overnight, from 22:00 to 06:00. This includes weekends and bank holidays, except Christmas Day. It’s a handy window for those running late collections or overnight work.

Do I have to pay the Silvertown Tunnel charges too?

Yes. Charges apply to both tunnels during operating hours. Rates are the same across both tunnels, so the cheapest option is to register for Auto Pay and travel during off-peak hours.

Can I avoid the tunnel tolls entirely?

If you’re working late, you can avoid charges by crossing between 22:00 and 06:00. You could also use the Woolwich Ferry (free but slower), or reroute jobs via Tower Bridge if you’re already in Central London.

What’s the best way to pay?

Auto Pay is the most convenient and offers lower charges. It also helps reduce admin and avoids mistakes that lead to penalty charge notices.

Running a courier business means staying on top of your van costs. From rising fuel prices to tougher emissions rules, every pound counts. If you’re an owner-driver just getting started, you don’t need a brand-new electric van to be more eco-friendly.

With a few smart eco-friendly van upgrades, you can cut your fuel usage, save money, and keep your van running cleaner. Here’s how to do it without blowing your budget.

Why eco-friendly upgrades matter for courier drivers

While some van upgrades come with a price tag, many of the most effective changes are low-cost. Others are more about habits and how you look after your vehicle.

Most same-day courier jobs involve long-distance trips or motorway runs. Keeping your van fuel-efficient can help you win more work, especially from shippers who want to lower their carbon output. It’s also better for your bottom line. Less fuel burn means fewer fill-ups, and fewer repairs over time.

Low-cost eco-friendly van upgrades to get started

You don’t need to fit solar panels or swap your van to start seeing the difference.

Tyre choices that help reduce fuel usage

Not all tyres are made equal. Low rolling resistance tyres reduce drag between the tyre and the road. That means your engine doesn’t have to work as hard, which helps with fuel efficiency.

Check your tyre pressure weekly. Underinflated tyres use more fuel and wear out faster. It’s also a safety issue. You’ll find the correct PSI in your van’s handbook or inside the driver-side door frame.

If you’re shopping around, look for eco-labelled tyres. They cost a bit more upfront but can last longer and return better MPG over time.

Lightweight materials and roof racks

One easy win is to remove anything you don’t use regularly—racking, spare containers, tools, or unused roof storage.

Roof racks, in particular, create drag, especially at motorway speeds. If you don’t need it for your current load, take it off. Some drivers see a noticeable bump in MPG just from this small change.

Servicing tips to keep your van running lean

Keep your engine and filters clean

Engines love clean air. Dirty air filters reduce airflow and make your engine burn more fuel. Oil that’s past its best creates extra friction inside the engine. Together, they can drag your fuel economy down without you even noticing.

Change your oil and air filters regularly. Most garages recommend every 10,000–12,000 miles, but check your van’s manual to be sure. You’ll often spot the signs—slow starts, sluggish acceleration, or smoky exhaust.

Fuel-saving habits for urban and motorway driving

Accelerate gently, use the highest gear possible without labouring the engine, and avoid harsh braking. These habits aren’t just better for fuel—they reduce wear on your brakes and tyres too.

Avoid idling wherever possible. If you’re parked up for more than 30 seconds, switch off the engine. And on long motorway runs, use cruise control to hold a steady speed and help with fuel efficiency.

Tech-based van upgrades that don’t cost the earth

Not all tech is expensive. A few budget-friendly upgrades can help you track your fuel use and improve your driving habits.

Track fuel efficiency with telematics

Telematics systems used to be for big fleets. Now, affordable plug-in devices for courier vehicle tracking are available for individual drivers. They monitor your driving style, fuel use, and idle time—and show you where you’re wasting fuel.

Many systems like Quartix offer smartphone apps, so you can review each trip. Some even suggest tips to improve your MPG based on real data. It’s a small upgrade, but it can support long-term savings, especially when fuel prices are unpredictable.

Eco-mode and remapping

Many newer vans come with “eco-mode” built in. It adjusts throttle response and gear changes to favour fuel savings over power. If your van has it, it’s worth switching it on, especially on long trips with light loads.

Engine remapping is another option. It’s a low-cost software tweak that adjusts how your engine delivers power. Some remaps are designed specifically for better fuel use. Just make sure the work is legal and doesn’t affect your emissions rating or van warranty.

Choose your next van with the environment in mind

If your current van is reaching the end of its life, it might be time to look at greener replacements. That doesn’t always mean going electric.

Look for Euro 6-compliant models. These have lower NOx emissions and are usually allowed into Low Emission Zones without a daily charge. You can find a good second-hand van that meets Euro 6 standards at a reasonable price.

Electric and hybrid vans are ideal for short-range work. But for longer trips or rural routes, a modern diesel might still make more sense—especially if you’re using courier fuel cards to manage fuel spend.

Whichever route you take, think about how easy the van is to maintain, and what MPG you can realistically expect based on your loads.

Quick checklist: 8 easy eco-friendly van upgrades

Not got time to re-read the full guide? Here’s a quick recap of the 8 practical upgrades that help with fuel efficiency:

Small changes can make a real difference over time. Pick one or two to start with, and build from there.

FAQs about eco-friendly van upgrades

What are the easiest eco-friendly van upgrades for beginners?

Start small. Switch to low rolling resistance tyres, remove roof racks when not in use, and make sure your filters are clean. These changes are affordable and take little time, but they support better fuel efficiency right away.

Do van upgrades really improve fuel efficiency?

Yes, especially when combined. A 5–10% gain in MPG is common with basic eco-friendly van upgrades like tyres, telematics, and weight reduction. It all adds up over long trips and empty return journeys.

Are electric vans better for courier work?

It depends. For short, local jobs with lots of stops, electric vans are a great option. But for long-distance return loads, you’ll need to plan for charging and range. A fuel-efficient diesel van might still be the better choice, depending on your work.

How often should I service my van to maintain fuel efficiency?

Most vans need a service every 10,000 to 12,000 miles or once a year. Stick to that, and you’ll spot issues early—before they hit your fuel bill or cause a breakdown. It’s also worth having breakdown cover that includes roadside repair for peace of mind.

Can I get government grants for eco van upgrades?

You might. The UK government offers plug-in van grants for some electric models and help with upgrades in Clean Air Zones. Local councils sometimes offer support too. Check gov.uk to see what you’re eligible for before making any big changes.

In 2015, Rahul Logistics launched with just one van. Within five years, it had grown into a thriving logistics business with a fleet of 35 long wheel-base (LWB) vehicles.

As the demand grew, so did the business – but with that growth came a new challenge: securing return loads.

In 2024, Rahul Logistics joined the Exchange and quickly managed to reduce dead miles. With that under control, Rahul started looking into what else CX could do for his business.

In just one year, Rahul Logistics have got much more than they expected from their CX membership.

The team now utilises the platform every day to run their business, while SmartPay has helped them cut their payment admin by 50%. It’s helped them build new customer relationships and lay solid foundations for even greater growth in the future.

Approach

With a fleet of 35 long-wheelbase (LWB) vehicles and a diverse customer base – from medical goods to Formula One parts – Rahul Logistics had no trouble securing work. The real challenge was the return journey: coming back empty.

“We’d deliver to Manchester and come back empty. That’s wasted fuel, wasted money.”

After hearing about the Exchange through word of mouth, Rahul decided to give it a try.

“I had a demo, joined, and started filling our back loads.” he says.

Rahul quickly discovered though, CX wasn’t just for courier return loads. It could do so much more.

These days the team uses the platform daily to plan routes, assign jobs, and track deliveries in real time with the integrated vehicle tracking features.

“Our drivers get their jobs through the app. We use Freight Vision to track them, and the diary helps us manage workload. It’s seamless,” Rahul explains.

When it comes time to getting the drivers paid, SmartPay has been revolutionary.

“It was very difficult before we had SmartPay. We had to open the bank account and look at what payments had come in and match them up to the jobs and the invoices that we had for that one month.”

She estimates it’s cut their admin workload by 50%. “We don’t need highlighters, papers, or printers anymore. Everything’s done electronically.”

Results

In their first year on CX, Rahul Logistics has reduced dead miles, expanded their customer base, and laid the foundation for future growth.

One of their biggest wins came when they secured a daily multi-drop contract through the Exchange — now providing five to six drivers every day to a single client.

“It’s allowed us to grow, in terms of number of people, office space and vehicles.” Rahul adds.

And the growth isn’t slowing down. Rahul Logistics is now planning to add haulage vehicles like Artic lorries to their fleet and open a new warehouse.

Conclusion

Rahul Logistics joined CX with a goal to reduce the dead miles for their fleet of 35 LWBs.

With the help of CX, not only did they achieve this goal, they also streamlined payment admin, unlocked new revenue streams, and uncovered fresh opportunities for growth.

Finding the right address sounds simple, but experienced couriers know that’s not always the case. Whether it’s a block of flats with several entrances or a rural postcode that covers a whole field, accuracy matters. That’s where what3words comes in. It’s a free tool that’s changing how couriers find delivery points—one square at a time.

Let’s look at how it works, why it matters, and how new couriers can start using it right away.

Why location accuracy matters for courier work

Every minute spent searching for the correct entrance eats into your time—and your pay. If you’re stuck circling a housing estate or phoning a customer to ask for directions, that’s time you’re not earning. It can also lead to delivery delays, missed bookings, and a dent in your professional reputation.

Missed addresses cost time and money

Postcodes can cover multiple houses or entire streets. And GPS doesn’t always land you at the front door. That’s a problem when you’re on tight deadlines or covering same day courier jobs. You might pull up on the wrong side of a building or miss the customer entirely.

New builds often don’t appear on sat navs straight away. And anyone doing overnight courier jobs knows how hard it can be to spot small signs in the dark.

When postcodes aren’t enough

Some locations don’t even have postcodes. Think side gates, farm sheds, or building sites. These types of drop-offs are common, especially if you’re doing international courier work or working in rural areas.

what3words gives you a simple way to find and share precise drop-off spots, no guesswork needed.

What is what3words and how does it work?

what3words has divided the world into a grid of 3-metre squares. Each square is assigned a unique combination of three words, like “spoon.sharp.vest” or “guitar.broken.coffee”.

Here are some examples for the public entrances to some motorway service stations:

It’s completely free to use. You can type a 3-word code into the app or a supported sat nav to go directly to that exact square. No extra kit is needed.

A simple solution for tricky addresses

Let’s say you’ve been asked to deliver a pallet to a remote farm. The postcode gets you to the general area, but not to the specific barn the farmer wants it left in.

Using the system, the customer can send you something like “dairy.clay.boots”. Type it in, and you’ll see the precise entrance—no need to phone up or drive around in circles.

Using what3words for everyday courier work

For owner-drivers starting out, tools that save time and stress are always welcome. what3words helps with everyday deliveries by taking the guesswork out of navigation.

You don’t need to rely on descriptions like “the second gate after the pub” or “round the back of the red door”. Just use a 3-word code.

You can also plan ahead by checking the location before setting off. That’s especially useful for long-distance or multi-stop jobs.

How what3words for couriers helps save time

Every wrong turn adds to your fuel costs and stress levels. For a self employed courier driver, that means wasted time and lower earnings.

New drivers can also stand out by using tools like this. It shows professionalism and helps you avoid rookie mistakes.

How courier companies are using what3words

DHL lets customers add a what3words address at checkout, through their app, or via their account settings. This makes it easier for their drivers to deliver to the right place first time, even in hard-to-find locations. That means fewer missed deliveries, fewer queries, and happier customers.

They’ve made what3words part of the standard booking and tracking process. It’s not just a bonus, it’s baked into how they work.

DHL says last-mile deliveries are 42% faster when using what3words. That’s a reminder that smart tools aren’t just for big operators. If you’re aiming to grow, precision like this gives your team an edge.

Apps and tools that support what3words

Plenty of apps and devices already support it, so you probably don’t need to download anything new.

Some drivers also add 3-word addresses to their digital job sheets or notes. That makes life easier if you’re subcontracting courier work, especially when sharing drop-off points.

Should you use what3words in your courier toolkit?

Absolutely. It’s simple, free, and helps avoid common mistakes—especially when you’re new to the job. It won’t replace postcodes entirely, but it works well alongside them.

It’s ideal for trickier jobs, but even standard runs can benefit. You’ll spend less time guessing and more time moving.

You can also reduce the risk of parking in restricted areas. For instance, you’ll know exactly where to pull up without falling foul of ULEZ and congestion charges.

So whether you’re covering same day courier jobs, weekend shifts, or planning your route through country lanes, having what3words in your toolkit just makes sense.

FAQs about what3words

Do I need a special sat nav to use what3words?

No. Many standard navigation apps support it, and the what3words app is free. You can also copy the code into your usual sat nav if it doesn’t have built-in support.

Is what3words better than postcodes?

It’s not about replacing postcodes. It’s about adding accuracy. Postcodes cover wide areas, while what3words takes you to a specific square—down to the entrance, gate, or delivery bay.

Can I use what3words when offline?

Yes. If you download the map in advance using the what3words app, you can use it offline. That’s handy in rural areas or when mobile signal drops.

How do I get customers to use what3words?

Ask for it when confirming the booking. Most people are happy to provide it, especially if they’ve had delivery issues in the past.

You can say something like: “If you’ve got a what3words location, feel free to send it over—it helps me find you faster.”

Will using what3words make me look more professional?

Yes. It shows you’re proactive, prepared, and focused on good service. That helps you build trust with customers, and can lead to repeat work or referrals.

For self-employed couriers and delivery drivers, being on the road is just part of the job.

Whether you’re dropping off parcels at someone’s doorstep, accessing business premises, or operating in busy public areas, you’re regularly interacting with the public – and that carries risk.

Even the most cautious and careful couriers can find themselves in situations where accidents happen. That’s where Public Liability Insurance comes in.

What is Public Liability Insurance?

Public Liability Insurance is designed to protect you if someone claims you’ve caused injury or damage to their property while you’re working. It can cover the cost of legal fees, compensation payouts, and other related expenses if a claim is made against you.

It’s especially relevant to courier drivers who frequently visit homes, shops, offices, and commercial sites.

You may not realise it, but a simple delivery to a customer’s property can expose you to claims. For example:

While these scenarios may seem unlikely, even minor incidents can result in costly legal proceedings and the financial consequences can be serious if you’re uninsured.

Why Public Liability Insurance matters for couriers

Many courier drivers operate as sole traders or run small businesses. Without the backing of a large company, a single claim could mean significant out-of-pocket expenses, affecting both your livelihood and your reputation.

Here’s why Public Liability Insurance for couriers is an important consideration:

1. You deal directly with the public

Deliveries often involve face-to-face contact and entering or accessing private and commercial properties. Any interaction brings risk.

2. Accidents happen, no matter how careful you are

Even with the best intentions and protocols, the unexpected can occur. Having courier insurance gives peace of mind that you’re financially protected.

3. Many clients expect it

Some commercial clients or larger contracts require proof of Public Liability Insurance before working with you. Having it in place could open up more work opportunities.

4. Legal costs can be high

Even if you’re not at fault, defending a claim without insurance can be expensive. Public Liability Insurance covers legal defence costs as well as potential compensation.

What does Public Liability Insurance cover?

How much cover do I need?

The level of cover you need depends on the nature of your work and who your clients are. Business Choice Direct (BCD) offers a range of cover levels to suit your needs, including:

Larger contracts or work with public sector organisations may require higher limits, but for many self-employed couriers, a base level of cover offers vital protection at an affordable price.

It does not cover injury to you (that’s where personal accident or employers’ liability cover may come in) or damage to your own vehicle or cargo, which may need separate policies like Goods in Transit insurance.

Business Choice Direct: supporting couriers with appropriate cover

Business Choice Direct understand the fast-paced world of courier jobs and the risks that come with it. They work with a wide range of delivery professionals, from local van drivers to multi-drop couriers, helping them find flexible, affordable insurance that protects their business and their peace of mind.

Their Public Liability Insurance policies are designed with small business owners and self-employed workers in mind:

Whether you’re delivering locally or nationwide, BCD can help protect you against the unexpected.

And if you need more than just public liability, BCD can also help with Employer’s Liability, Goods in Transit cover, Fleet Insurance, Van Insurance, and Property Insurance. Their team is on hand to design an insurance package that fits your needs, without the jargon and unnecessary extras.

For couriers, Public Liability Insurance isn’t a luxury, it’s a safeguard. It protects you from the financial impact of accidental damage or injury claims, gives your clients confidence, and allows you to get on with your work knowing you’ve got the right cover behind you.

To learn more or get a quote, visit their Public Liability Insurance page or speak to their team today on 0344 776 5305

Public liability insurance FAQs

Can I get Public Liability Insurance if I’m new to courier work?

Absolutely! Whether you’re just starting out or have years of experience, insurers understand that new couriers still face the same risks on the road. Business Choice Direct offers straightforward cover options that don’t require lengthy histories, so you can get protected quickly and start working with confidence.

Does Public Liability Insurance cover accidents involving my vehicle?

No, Public Liability Insurance typically doesn’t cover damage to your own vehicle or goods you’re carrying. For those risks, you’ll need separate policies like motor insurance or Goods in Transit cover. It’s important to have the right mix of insurance to fully protect your courier business.

Can Public Liability Insurance protect me if I work for multiple clients?

Yes, Public Liability Insurance covers your work regardless of how many clients you deliver for, as long as the activities fall within the policy terms. This means whether you’re handling parcels for one company or juggling multiple contracts, your cover stays in place to protect you from third-party claims.

Business Choice Direct Insurance Services® is a trading name of Specialist Broking Retail Limited who are authorised and regulated by the Financial Conduct Authority. Specialist Broking Retail Limited is registered in England and Wales No. 10301653. Registered Office: Affinity House, Bindon Road, Taunton, Somerset, TA2 6AA. Calls may be recorded for use in quality management, training and customer support.

When you’re running your own courier business, standing out as professional and reliable can help you win work and avoid unnecessary delays.

A courier ID badge might seem like a small thing, but it can make a real difference. Especially when you’re picking up loads from high-security locations like airports or large distribution hubs.

Whether you’re a self-employed sole trader or running an independent courier company, having a proper ID badge adds a layer of professionalism to your work. And the best part? You can make one yourself for less than a tenner.

When does a courier ID badge come in handy?

An ID badge isn’t always required, but it’s often requested on CX jobs involving secure or sensitive sites. Having one ready can save you time and prevent issues at the gate.

Airport pickups

Airports tend to have strict access rules. Security staff may ask for a company ID badge, a driving licence, or even a passport. A proper badge helps prove who you are and which firm you’re working for.

Airports take cargo aviation security very seriously, so having visible ID can reduce delays and help you look more credible from the moment you arrive.

Distribution centres and depots

Larger logistics hubs—especially those doing temperature-controlled transport or high-value courier jobs—may require you to sign in at a gatehouse. In some cases, you’ll need to hand over your ID or wear a visitor pass.

Carrying your own courier ID badge adds another layer of professionalism. It can also help you avoid being held up while security makes extra checks.

Waste sites and regulated zones

If you have a waste carrier licence or are ADR-certified, you’ll often be delivering loads to regulated environments. Even if the site doesn’t insist on ID, it’s better to have one prepared, especially if the site deals with chemicals or high-risk goods.

You might not get these jobs without being able to show that you’re a legitimate business. A printed badge with all your key details helps you stand out from less-prepared drivers.

Making a good impression

Whether you’re collecting from a warehouse or delivering to a corporate office, first impressions matter. In addition to the correct courier PPE, a courier ID badge shows that you’re taking your business seriously.

It also helps when you’re doing courier subcontracting for other companies. If you’ve been booked under your own business name but are collecting on behalf of someone else, site staff will want to verify who you are. Having a badge with your name and company printed clearly can help avoid confusion.

How to make your own ID badge

You don’t need to hire a graphic designer or buy specialist software. There are simple ways to create your own courier ID badge, whether you want to print it yourself or order one online.

Options for DIY and print services

Pete the Trucker, a popular voice in the logistics industry, shared a tip on his Youtube channel that’s helped many new drivers. He found a service on Amazon where you can create a badge from your phone, upload a photo, fill in your details, and get the printed badge delivered, all for around £6.

You can also use websites like IDCardCentre or WePrintLanyards if you want to use a dedicated service, or you could even design your own company ID badge on Canva and print it out yourself. A cheap plastic badge holder and lanyard help keep things tidy.

What to include on your badge

Your courier ID badge should include clear and accurate information. Here’s what to include:

Including an expiry date helps your courier ID badge look legitimate. Avoid putting a 10-year date on there, as it can look careless or outdated. Updating it with a new passport-style photo every couple of years keeps things fresh.

What makes a badge look professional?

The badge doesn’t need to be fancy, but it should look like it belongs to someone running a proper business. Avoid paper cards or handwritten notes—that kind of thing can make sites turn you away, especially on jobs involving ADR courier work, temperature-controlled transport, or high-security deliveries.

For less than the price of a takeaway, you can get a plastic card printed with your details. Pair it with a clip-on holder or lanyard. Some drivers even add their courier PPE colours or company logo to keep everything branded.

If you’re doing live event courier jobs or other public-facing deliveries, it can help you stand out as someone reliable and prepared.

Should self-employed couriers bother?

In short: yes, it’s worth it. Even if you don’t need it every week, having a courier ID badge gives you peace of mind when applying for certain types of work. It’s especially helpful if you’re targeting high-value courier jobs or sensitive collections.

Loads that mention “must have company ID” can often get skipped by new drivers who think it’s not worth the hassle. But spending five minutes setting up your badge could mean you land more jobs in the long run.

If you’re debating whether to set up as a sole trader or limited company, this kind of detail can help you look more professional from day one.

FAQs about courier identification

How much does a courier ID badge cost?

You can usually get one made online for around £6. Some services let you design and preview your badge before ordering. If you prefer DIY, just buy a laminator and blank cards, but be sure the finished badge looks professional.

Can I use a company ID badge for jobs under another firm’s name?

Yes, as long as the load poster notifies the site who’s coming. If you’ve been booked under your own company name, your badge should match. It’s part of building trust as a courier and avoiding confusion at pickup points.

Is a courier ID badge mandatory?

No, but it can help. Jobs posted under international courier work or airport runs often request ID. Having one ready means you don’t need to turn down work that asks for identification.

How often should I update my badge?

Every two years is a good rule. Avoid dates that stretch too far into the future, as it might look like you made it and forgot about it. Keeping it current helps maintain a professional image.

What if I turn up without one?

In most cases, sites will still accept other ID, like your driving licence or passport. But a badge speeds things up and shows you’re prepared. For anything involving waste carrier licence requirements or deliveries under strict access control, it’s best to have one ready.

Whether you’re heading to a builder’s yard, a warehouse or a distribution centre, the right PPE can be the difference between getting the job done and being turned away at the gate.

For new self-employed courier drivers, especially those booked through platforms like Courier Exchange, having the right kit in your van is a smart move. Some sites follow strict safety policies, while others have unexpected requirements that can catch you off guard.

In this guide, we’ll explain what you should carry and why it matters, especially when you’re just starting out.

What counts as PPE for couriers?

PPE stands for personal protective equipment, and for couriers, that usually means clothing and gear that helps reduce the risk of injury while working on-site or near vehicles.

In the UK, the Health and Safety at Work Act 1974 sets out employer and site responsibilities for keeping people safe. But even if you’re self-employed, most sites will still expect you to follow their safety rules.

What you need often depends on the type of job. Construction sites, for example, might ask for full PPE, while a depot collection might just need a vest and boots. The more varied your jobs—from overnight courier jobs to international courier work—the more useful it is to keep a full set in the van.

Start with the basics: gear every courier should carry

If you’re just starting out, these two PPE items should be at the top of your list. Most sites expect them as a bare minimum, and they’re relatively affordable to pick up.

Hi-vis vest or tabard

Whether you’re doing late-night deliveries or music festival courier jobs, a high-visibility (hi-vis) vest helps keep you safe and seen. It’s a basic site requirement at depots, construction sites, and large distribution centres.

Most sites will accept yellow or orange, but check the job type first. Rail sites, for example, usually require orange hi-vis, while road and depot work often prefer yellow.

Where to buy

What to expect

Safety boots with protective toe caps

Protective boots aren’t just about passing site checks, they protect your feet from dropped pallets, tail lifts, and heavy loads.

You can choose between steel-toe caps or composite: Steel offers solid protection, while composite is lighter and often more comfortable for long shifts.

Where to buy

What to expect

Avoid trainers. Even if the job looks simple, many customers won’t let you on-site without proper footwear. And they won’t always lend you a pair.

Common extras to keep in the van

You won’t use them every day, but when a site asks for full personal protective equipment, you’ll be ready.

Hard hat and safety glasses

Builder’s merchants, construction zones, and some larger retail sites will expect you to wear a hard hat and safety glasses, sometimes even during vehicle drop-offs.

A basic hard hat does the job, but if you’re wearing it often, go for one with an adjustable headband or ventilation. Safety glasses should meet EN166 standards and be scratch-resistant at the very least.

Where to buy

What to expect

Some sites may offer loan equipment, but don’t rely on that. When you’re trying to pick up international work or complete jobs quickly, having your own kit avoids delays.

Work gloves

Gloves often get overlooked, but they’re one of the most practical additions to your PPE kit. They protect your hands during loading, offer better grip in bad weather, and in some jobs, they’re a requirement.

For general courier work, a durable pair of grip gloves will cover most needs. If you’re dealing with hazardous loads or doing premium white glove deliveries, you’ll want more specialised options.

What to get

What to expect

It’s smart to keep at least two pairs: one for daily handling and one clean set for specialist work. Stash them in your PPE bag so they’re easy to grab when needed.

Long-sleeve hi-vis clothing

Some sites have stricter rules and won’t accept short sleeves, even in summer. A lightweight, long-sleeve hi-vis jacket or hoodie solves that problem instantly.

Look for moisture-wicking materials in warmer months, and insulated or waterproof versions for winter. A lot of drivers prefer softshell jackets that are both weatherproof and breathable.

Where to buy

What to expect

If you’re running chilled transport or doing winter overnight courier jobs, a decent jacket is worth the spend. Some sites may even expect full-body hi-vis, including long sleeves and trousers.

Think ahead with full-body PPE

While most jobs won’t require you to be covered head to toe, some sites have strict entry rules, especially those tied to construction, rail, or waste handling. Turning up in shorts on a hot day might seem fine, but it can easily get you turned away.

Long trousers – preferably high-vis joggers or work trousers – cover you for these situations. Many are lightweight and breathable, so you’re not overheating during summer jobs.

Where to buy

What to expect

It’s worth keeping a spare pair in the van, folded and bagged. For self-employed couriers, preparation like this builds a good reputation with depots and shippers alike.

Specialist PPE for specialist jobs

Certain types of deliveries call for more than the standard gear. If you’re handling controlled goods, chemicals, or high-security freight, the site or customer will often expect additional personal protective equipment.

Airport, ADR, and high-value deliveries

When you’re handling ADR courier work, standard PPE won’t be enough. You may need gloves, goggles, eyewash kits, and an approved ADR kit with clear labelling.

Airport deliveries, particularly airside, often require specific-coloured hi-vis, photographic ID, and background checks. Even before unloading, you’ll need to meet their onsite courier safety requirements.

For high-value courier work, customers may expect white glove standards. That might include branded or clean protective wear, overshoes, or gloves to prevent damage to packaging or products.

Where to buy

What to expect

Before accepting any ADR courier work or airport delivery, confirm what courier safety kit is required. Some shippers will provide specifics, but having a ready-to-go kit in your van saves time and helps you win repeat jobs.

When personal protective equipment can be site-specific

Don’t assume every site has the same rules. You might wear orange hi-vis for one job and be told to change into yellow for the next. Royal Mail depots, for example, can be surprisingly strict about colour, even turning away couriers with non-standard gear.

Certain sites that deal with chemicals, packaging waste or food-grade freight might expect extra clothing layers, splash-resistant aprons, or specific gloves.

Jobs that require a waste carrier licence might also expect more durable courier safety gear due to the risk of contamination.

Tip: Keep a small checklist on your phone or van dashboard. Over time, you’ll get to know which customers expect what. But as a general rule, it’s better to carry too much PPE than not enough.

Staying prepared: your PPE checklist for the van

Store your gear in a clean, sealed bag or box. Keep spares if you can, and always check your kit before heading out. Here’s a checklist of what to store in your van:

Having your own full PPE kit in the van isn’t just about ticking boxes—it saves time, avoids awkward delays, and shows you’re ready to take the job seriously. Whether you’re working with regular depots or heading to new sites, you never know what a customer might expect until you arrive.

Some sites might offer a spare vest or lend you safety glasses, but you can’t rely on it. Turning up prepared means you can crack on with the job without waiting around or missing out altogether.

It’s a small investment upfront, but one that pays off fast. A few missed jobs because of missing kit will cost you more than the gear itself.

By keeping everything organised in a kit bag or crate, you’ll always be ready, whatever the site throws at you.

Courier PPE FAQs

PPE item	Description and typical cost
Hi-vis vest	Required at most sites. Keep both yellow and orange if possible. From £3 to £15.
Safety boots (toe-protected)	Steel or composite toe caps. Composite is lighter for long shifts. From £25 to £60.
Hard hat	Needed for builder’s yards, depots, and construction sites. From £5 to £20.
Safety glasses	Must be EN166-rated. Some sites won’t allow entry without them. From £2 to £10.
Long-sleeve hi-vis jacket	Covers sites that don’t allow short sleeves. Choose waterproof or breathable. From £15 to £60.
Hi-vis trousers or joggers	Full leg coverage often required. Joggers are lightweight and site-compliant. From £15 to £40.
ADR kit	For ADR work. Includes gloves, eyewash, extinguisher, hazard signs. £40 to £80.
White glove PPE	May be required for high-value jobs. Clean, professional protective wear. £10 to £30 per set.
Airside hi-vis	Needed for airport deliveries. Some sites require specific colours. £10 to £25.

What is the minimum PPE a courier should carry?

You’ll need a high-vis vest and protective boots at the very least. Most sites won’t let you through the gate without them. Keeping a full kit in your van means you’ll never miss out on a job due to missing gear.

Are couriers legally required to wear PPE?

As a self-employed driver, you’re not bound by employee rules. But site owners can set their own requirements. If you want to pick up or drop off at their premises, you have to follow their rules.

What happens if I turn up without the right PPE?

You might be turned away or delayed. In some cases, it could cost you the job entirely. It’s not just about meeting site rules—it helps protect you, too.

Is there specialist PPE for ADR loads?

Yes. ADR deliveries usually require more than just a vest and boots. You’ll need an ADR kit, gloves, hazard labels, and sometimes additional documentation. This is standard for ADR work.

What’s the difference between orange and yellow hi-vis?

It depends on the site. Rail sites often ask for orange. Other places, like some Royal Mail depots, may only accept yellow. Carrying both can help cover all bases, especially when doing chilled transport or secure depot work.

If you’re just starting out as a courier driver, you’ve probably already heard about PCNs, or Penalty Charge Notices. They can feel like part of the job, especially when you’re delivering in towns or cities where parking is tight and time is limited.

But too many PCNs can eat into your profits, waste your time, and make running your courier business harder than it needs to be.

In this guide, we’ll explain what PCNs are, how they affect couriers, and what you can do to stay one step ahead.

What are PCNs and who issues them?

When we say PCNs, we’re usually talking about two types of parking charges that get sent through the post. They might look the same at first, but they come from different authorities and follow different rules.

Understanding the types of PCNs

The first type is the Penalty Charge Notice, usually issued by councils or Transport for London. These are official charges under traffic regulations. They apply if you stop in a loading bay for too long, park on double yellows, or enter a bus lane, for example.

The second is the private parking charge, issued by companies like ParkingEye or Euro Car Parks. These apply in supermarket car parks, business estates, or hospital grounds. These aren’t fines in the legal sense. They’re invoices for breaching the terms of private land use.

Both are commonly called PCNs, but they come from different places and carry different weight.

Private parking charges vs council PCNs

Private parking charges are based on contract law. If you park on private land, signs at the entrance usually outline the terms (e.g. 2 hours free for customers). If you break those terms, the company may send a charge to the registered keeper of the vehicle.

Penalty charge notices, on the other hand, come under civil law. Local councils enforce them through ANPR cameras or traffic wardens. If you ignore these, they can be passed to enforcement agents and lead to court action.

It’s worth knowing that only penalty charge notices can lead to bailiff action without a separate court case. For private parking charges, the company must win a claim in the small claims court before anything else happens.

Why courier drivers get so many PCNs

Doing courier jobs means you’re on the road all day, often with tight deadlines and unpredictable drop-off points. That puts you at higher risk of PCNs, especially in busy areas.

You might stop in a loading bay for five minutes longer than allowed. Or return to a street for a second drop, only to get caught by ANPR cameras set up for restricted repeat visits. In some towns, you’ll struggle to find any legal parking within walking distance of the customer.

Many new drivers also stop in private car parks—supermarkets, petrol stations, or hospitals—to grab lunch or take a break. These places often have ANPR cameras and hidden time limits.

And if you’re covering overnight courier jobs, you’re more likely to use car parks late at night when enforcement still applies, but signage is harder to see.

The job puts you in these spots every day. That’s why courier drivers need to be clued up on PCNs early on.

What to do when you receive a PCN

It’s frustrating to get a notice through the post, especially if you feel you were doing your job properly. But it’s always better to act quickly.

How to appeal council-issued PCNs

For penalty charge notices, you usually have 28 days to respond. If you pay within 14 days, the charge is often reduced by 50%. But if you think it’s unfair, you can challenge it.

Submit an appeal online or in writing. For example, if you were issued a PCN by Transport for London, you can pay or appeal the fine on their portal.

Include evidence like delivery logs, GPS vehicle tracking, or time-stamped photos. If you were loading or unloading goods, say so—and provide proof. Couriers are allowed to stop in many restricted areas if the stop is for work and clearly documented.

How to appeal private parking charge notices?

You can also appeal private parking charges, and many get cancelled when properly challenged. Start by contacting the company with your evidence.

Was the signage poor? Did you stay for less than the grace period? Were you actively working on a delivery? Mention all of that.

If they reject your appeal, you can take the case to POPLA (Parking on Private Land Appeals). Their decisions are independent, and many appeals are successful when there’s strong evidence.

Don’t just ignore a private parking charge. While some companies don’t follow up, many do. If they take the case to court and win, you could end up with extra fees or even a CCJ.

According to the British Parking Association, over 50% of private parking charge appeals are cancelled at the first stage or through POPLA. Common successful appeal reasons include:

The hidden costs of PCNs for courier businesses

It’s not just about the cost of the fine. PCNs affect your time, your admin, and your mental load.

Over a month, just a few PCNs can undo the profit from several runs. And that’s before you factor in rising costs like courier van diesel costs and courier insurance.

How to reduce your risk of getting PCNs

Plan your drop-offs with restrictions in mind

Use mapping tools that show red routes, loading zones, and parking restrictions. Apps like Parkopedia and JustPark can help you find legal spots close to your delivery points.

You can also mark regular drop-offs where restrictions apply, so you know what to expect on repeat visits.

This is especially useful if you’re doing international courier work, where local parking rules can change from one authority to another.

Use delivery evidence to cover yourself

Keep a record of every drop—time, address, and activity. A photo of your van at the delivery location, or a timestamped receipt, can go a long way in an appeal.

Even a screenshot from your delivery app helps show you were on legitimate business.

It’s worth taking that extra 20 seconds, especially if you’re stopping in a spot where enforcement is likely.

Helpful tools and habits for new couriers

Set time each week to check for new PCNs. Don’t let appeals pile up. Keep digital folders for receipts and photos. If you subcontract, agree up front who handles fines and how appeals work.

You’ll also want to keep VAT receipts from car parks or road fees. Even though private parking charges aren’t VAT-qualifying, related expenses like council charges and tolls can be.

Typical PCNs costs across the UK

Not all PCNs cost the same. Charges vary depending on where the offence happened and what type of rule was broken. Some areas are much stricter than others, especially if you’re delivering in larger cities or regulated zones.

Here’s a quick overview of common penalty charge notice rates across major UK cities:

PCN charges in major UK cities

While most authorities offer discounts for early payment, appealing or challenging the notice is often worth it, especially if you were delivering at the time.

PCN charges in London boroughs

London is a different beast. Each borough sets its own rates, and many apply higher charges for more serious offences.

City	Average PCN Fee	Notes
Birmingham	£70 (£35 early payment)	City centre restrictions, ANPR and bus lane zones
Manchester	£60 (£30 early payment)	Includes time-limited bays and loading restrictions
Glasgow	£60 (£30 early payment)	City-wide parking and traffic enforcement
Leeds	£70 (£35 early payment)	Covers city centre, bus lanes and school zones
Bristol	£60 (£30 early payment)	Often issued for restricted parking and loading

If you’re navigating London, understanding the fee structure can help you avoid unnecessary costs.

Borough/Authority	Average PCN Fee	Notes
Transport for London (TfL)	£160 (£80 early payment)	Red routes, bus lanes, yellow box junctions
Westminster	£130 (£65 early payment)	Very active enforcement in central zones
Camden	£130 (£65 early payment)	Includes residential zones and loading areas
Hackney	£130 (£65 early payment)	Frequent patrols and bus lane monitoring
Islington	£130 (£65 early payment)	Strict rules around schools and cycle lanes
Haringey	£110 (£55 early payment)	Less central but still active enforcement
Southwark	£130 (£65 early payment)	Controlled zones and ANPR use in high-traffic areas

These fees apply per offence, and London boroughs often use ANPR cameras and mobile patrols to catch violations.

If you’re picking up overnight courier jobs or running through multiple zones in a day, you’ll want to plan your route carefully and factor in things like toll roads, congestion charges, and parking access.

You’ll also find that some of the best locations for couriers are just outside the stricter central boroughs, offering easier parking and fewer restrictions.

Frequently asked questions

What’s the difference between a PCN and a private parking charge?

A Penalty Charge Notice is issued by public bodies, like local councils or Transport for London. A private parking charge comes from a company managing parking on private land. Both are referred to as PCNs, but they follow different legal routes.

Will a PCN affect my credit rating?

Not always. Council penalty charge notices won’t appear on your credit file unless bailiff action escalates. But if a private parking charge goes unpaid and the company takes you to court—and wins—it could result in a CCJ if ignored.

Can I appeal if I was on a delivery?

Yes. Whether it’s council or private, evidence matters. Provide proof of delivery time and location. Explain why the stop was necessary, and include any relevant documents. Many appeals are successful when there’s a clear work-related reason.

How long do I have to deal with a PCN?

Usually 28 days from the issue date. If you pay within 14 days, you often get a discounted rate. But don’t wait too long—late appeals might not be accepted, especially for penalty charge notices.

What if the PCN was sent to my courier company?

If you’re driving a hired or company-owned vehicle, the notice might go to them first. They’ll often nominate you as the driver, passing the liability on. Always check your hire agreement or contract to see who’s responsible for PCNs.

Even the most experienced couriers run into delays. A closed motorway, a flat tyre or a confusing postcode can throw your day off track. If you’re just starting out, it can feel stressful. But running behind schedule doesn’t need to damage your reputation or cost you future work.

Here’s how to manage the situation professionally, protect your Courier Exchange rating and keep your business moving.

Why running late happens – and why it matters

Delays can happen for many reasons. Traffic jams, mechanical issues, or postcode mix-ups are all common. Sometimes a load takes longer to collect than expected. Other times, bad weather slows things down.

The important thing is how you respond. Communication matters more than perfection. When you’re open and proactive, it helps build stronger relationships with shippers and freight forwarders.

Late arrivals can affect rebooking rates or even lead to cancelled jobs. That’s why handling delays the right way makes a difference.

How to handle delays professionally

If you’re running late, you’re not powerless. What you do next will show shippers that you’re reliable—even when things go wrong.

Contact the shipper or freight forwarder as soon as possible

Don’t wait and hope it sorts itself out. Call or message the shipper as soon as you know you won’t make it on time. Be honest, explain the situation briefly, and offer an updated ETA.

If you’re on overnight courier jobs, giving early notice means they might be able to adjust their own plans.

Use live tracking to show your location

If you use courier vehicle tracking, your location updates automatically on CX. Shippers can see where you are, so they know you’re still on the way.

It’s a simple way to build trust as a courier, and it backs up what you’ve told them. You don’t need to keep calling for updates—just check that tracking is switched on and working.

Managing delivery delays with clear updates

Once you’ve made contact, focus on keeping the other party informed. Clear updates help reduce stress and keep communication open.

Set realistic new ETAs

Don’t say “I’ll be there soon” if you’re still 90 minutes away. Give a proper estimate based on your sat nav or mapping app.

If something changes, update them again. It’s better to revise the time once than overpromise and miss it.

Shippers often have people waiting at the other end. They just need to know when to expect you.

Keep calm and stick to the facts

Late deliveries can be frustrating. If the shipper gets annoyed, stay calm and don’t take it personally.

Keep your message short and to the point. Let them know you’re on it, and that you’re doing what you can to get there safely.

What to do if the load is cancelled

Sometimes delays cause bigger issues. If the shipper cancels the job, don’t panic. These things happen from time to time.

Every courier has a cancelled load at some point. What matters is learning from it and avoiding the same problem next time.

Cancelled jobs don’t mean your courier career is over. Keep focused on growing your courier business and staying professional on every job.

Preventing future delays

While some delays are outside your control, others can be avoided with a bit of planning. Here are a few quick tips to help prevent future delivery delays.

Good preparation won’t stop every delay, but it lowers the chances. And that means fewer stressful days out on the road.

Frequently asked questions

What should I do if I’m running late for a courier delivery?

Contact the shipper straight away and give a realistic new ETA. If you’re using vehicle tracking, double-check that it’s active so they can follow your route. Good communication matters more than being on time.

Will a delayed delivery affect my CX rating?

It can, especially if you don’t update the shipper or if the delay leads to a cancellation. But if you act professionally and give notice, most shippers are understanding. Many will rebook you if you handle it well.

How do I avoid late deliveries on tight schedules?

Plan ahead. Leave extra time between jobs, especially on 24-hour courier jobs or long-distance routes. Keep your van in top condition and check addresses before you start your route.

What happens if a job is cancelled because I’m running late?

Check the reason in your dashboard. If you disagree with it, you can raise a dispute. A cancelled job is frustrating, but it’s not the end. Stay professional and focus on your next load.

Can live tracking help with delivery delays?

Yes. Live tracking shows your location in real time, which reassures the shipper. It’s especially helpful on high-value courier jobs, where timing and visibility matter more. If you’re regularly late without tracking, it may harm your reputation.

If you’re a courier, you know that delivering parcels safely and on time is your top priority. But what happens when things go wrong? What if a package gets lost, damaged, or stolen during transit?

That’s where Goods in Transit (GIT) Insurance comes in. It’s your safety net, ensuring you’re not left out of pocket when the unexpected happens.

What Is Goods in Transit Insurance?

Goods in Transit Insurance (GIT) is a type of cover that protects goods while they’re being transported. Whether you’re using your own van or a third-party service, this insurance covers:

It’s essential for anyone involved in transporting goods, as it helps relieve financial risks associated with lost or damaged items.

Why do couriers need it?

Imagine this – you’re driving along, and suddenly, another vehicle swerves into your lane, causing you to brake sharply. A parcel shifts and gets damaged. Without GIT insurance, you’re liable for the cost of that item. But with the right cover, your insurance can help cover the replacement or repair costs.

Moreover, GIT insurance isn’t just about protecting goods; it’s also about protecting your reputation. If a client receives a damaged item or a parcel goes missing altogether, it reflects poorly on you. Having insurance shows you’re professional and prepared for such situations.

How does it differ from other insurance?

You might wonder, “I already have van insurance; isn’t that enough?” While van insurance covers your vehicle and any damage you cause to others, it doesn’t cover the goods you’re transporting. That’s where Goods in Transit insurance comes in – it specifically covers the items in transit.

Plus, GIT insurance can be tailored to your specific needs. For instance, if you’re transporting high-value items, you can opt for a policy that provides higher coverage limits. Some policies also offer tools and equipment cover, which is handy if you’re carrying expensive scanning devices or other gear.

The stats: How big is the problem?

In the UK, parcel delivery issues are more common than you’d think. According to Citizens Advice, nearly 15 million people experienced a problem with a parcel delivery in just one month. That’s a staggering number!

One of the major players in the delivery industry, Evri, reported losing approximately 8 million parcels in 2025 alone. While they handle around 800 million parcels annually, this still means a 1% failure rate, which is a significant figure when dealing with millions of items.

Overall, 7.4 million people in the UK have fears that the parcels they send and receive are at risk of being stolen.

These statistics highlight the importance of having GIT insurance. With so many deliveries going missing or getting damaged, being covered ensures you’re not left financially exposed.

What does GIT Insurance typically cover?

However, it’s important to note that not all items are covered. Common exclusions include:

Always read the policy details to understand what’s included and excluded. If you speak to our partners Business Choice Direct (BCD), they will explain everything to you to simplify the process.

How do I choose the right level of cover?

Getting the right level of GIT Insurance is all about understanding what you’re carrying, how often you’re working, and what risks you’re exposed to. Consider the value of the goods you transport and the risks involved.

For high-value courier items (electronics, jewellery, designer goods), you’ll need a higher level of cover, possibly with extra conditions like tracking or signed delivery. For low-value or bulk items (clothing, books, food) a basic level of cover might be enough.

If you do ADR courier work, including hazardous or perishable items, you may need specialist GIT insurance.

Make sure you consider special risks as well. For example, if you need overnight storage in vehicle or regularly do overnight courier jobs, you may need a clause to cover cargo theft when goods are left in the van. If you undertake multiple drops per day, because more stops means higher risk of theft or loss, this will affect your premiums. If you do long-distance hauls or Europe delivery, make sure the policy covers long-range and international courier work.

Make sure your policy includes theft, accidental damage, loss in transit and loading and unloading incidents. Also check the excess (how much you pay if you make a claim) and claim limits per item. Some insurers limit payout to a certain amount per parcel.

It’s better to have slightly more cover than you think you’ll need than to be underinsured. This is where it is valuable talking to a knowledgeable broker like BCD, who can advise you of appropriate cover to meet your needs and explain the policy in a straightforward way.

While this might seem like an additional expense, consider it an investment in your business’s protection and professionalism.

What happens if a parcel goes missing?

If a parcel goes missing or is damaged, stay calm. Accidents and issues happen in this job. The key is how you handle them.

Note the time, location, and any unusual circumstances (e.g. bad weather, vehicle break-in, etc.). Check your vehicle tracking system or delivery app. Double-check your route and delivery location.

Report it immediately

Let your employer, dispatcher, or delivery platform know what’s happened ASAP. If you’re self-employed, contact the client or shipper directly. Use the appropriate internal reporting system or email. Some delivery platforms (like Amazon Flex, DPD, etc.) have specific loss/damage reporting tools.

Check your insurance

If you have GIT Insurance, now’s the time to check your policy and start the claims process. If you don’t have GIT cover – now’s the time to call the helpful team at BCD!

Note that if you don’t have GIT insurance and the load or parcel is valuable, you might be liable for the cost of the item depending on your contract.

How can you avoid issues in the future?

Scan items at every point, get signatures or photo evidence and avoid risky “safe places”, and always keep your van locked and secure.

Could you have improved security? Did something about the drop-off point seem unsafe? Do you need better courier insurance or tracking procedures?

Most delivery apps show proof of delivery and that you followed the delivery instructions exactly. If you did, you’re usually not held responsible, but always check your company’s policy.

You’re human, and things occasionally go wrong in this line of work. What matters is that you act quickly, communicate clearly, and protect yourself with the right cover and good delivery habits.

Goods in Transit Insurance is a vital safety net for couriers. It protects you financially and helps maintain your professional reputation. With parcel delivery issues on the rise, having the right insurance in place is more important than ever. Stay protected, stay professional, and drive with confidence.

Why use Business Choice Direct?

The experience team at BCD make getting insurance quick, simple, and cost-effective.

They understand the everyday challenges couriers face. With years of experience in reliable, competitive courier insurance, BCD can help you save time, money, and avoid costly mistakes.

Their cover isn’t off-the-shelf – it’s tailor-made to suit your specific needs. What may not be your top priority is always theirs!

GIT insurance FAQs

Am I automatically liable for lost or damaged goods?

Not always. It depends on your contract and whether you have GIT insurance. Some companies/platforms will cover you if you followed procedures.

What if the customer claims it never arrived but I delivered it?

Use your delivery records, tracking info, and photo evidence. If your process was correct, you’re unlikely to be held liable.

Is GIT insurance mandatory?

No, Goods in Transit insurance it’s not legally required. However, many clients and delivery platforms, like Courier Exchange and Amazon, require it before you can transport goods for them or their members.

Does GIT insurance cover damage caused by my own negligence?

It depends on the policy. Some insurers may cover such incidents, while others might exclude them. Always check your policy details.

Can I get GIT insurance if I’m a part-time courier?

Yes, GIT insurance is available for both full-time and part-time couriers. Policies can be tailored to suit your needs.

Does GIT insurance cover goods stored overnight in my vehicle?

Typically, no. Most policies exclude cover for goods left unattended overnight. However, some insurers offer optional add-ons for this scenario.

If you’re just getting started as a courier, you’ve probably already sorted your van and your courier insurance. But what happens if your van breaks down halfway through a job?

Having the right breakdown cover can save you time, money, and hassle when you’re out on the road. Whether you’re a solo driver or managing a small team, picking the right policy means less stress when things go wrong.

In this guide, we’ll walk through what’s included in breakdown cover for courier vans, typical costs, the difference between personal and business policies, and which providers to consider.

What is breakdown cover for courier vans?

For couriers, that means you won’t be left stranded mid-job, which helps protect your earnings and your reputation.

What does a typical policy include?

How courier policies differ

Standard breakdown cover is built for personal vehicles. But breakdown cover for business use takes your workload into account.

If you’re using your van for international courier work, make sure the provider includes European breakdown cover or offers it as an add-on.

How much does breakdown cover cost?

Factors that affect the price

If you’re working with a second-hand courier van, be prepared to pay a little more, especially if it’s over ten years old.

Example price ranges

Fleets usually get discounted rates, especially if you’re insuring multiple vehicles under the same policy.

Choosing the right breakdown cover

There’s no one-size-fits-all approach. The right cover for you depends on how and where you work, what kind of van you drive, and whether you’re operating solo or as part of a team.

Individual couriers vs fleets

If you’re a self-employed courier driver with one van, a single-vehicle policy might be enough. But if you’re running multiple vans or plan to expand, look at multi-van or fleet policies.

Fleet policies are often cheaper per vehicle and come with simpler admin. This works well if you’re already thinking about fleet management.

Business-specific needs

If you often work outside standard hours, look for providers that operate 24/7 with minimal wait times.

Top providers of breakdown cover

Several providers offer commercial van breakdown cover, with varying features and pricing.

Check if they include courier vehicle tracking or a mobile app so you can monitor the recovery status in real-time.

What to watch out for in the small print

Always check what’s included before signing up. Some exclusions might affect you more than others, especially if you’re just starting out or relying on a second-hand van.

Frequently asked questions

What’s the difference between personal and business van breakdown cover?

Personal policies are designed for everyday drivers and often exclude business usage. If you’re using your van for deliveries, you’ll need breakdown cover for business use or breakdown cover for courier vans.
Driving without the correct cover could mean your policy’s void.

Is 3.5 ton van breakdown cover different from standard van cover?

Yes. Vans over 3.5 tonnes are classed as heavy vehicles, and many standard breakdown providers won’t cover them. If you drive a heavier van, always check that the provider offers breakdown cover for commercial vehicles at that weight class.

Can I get short-term breakdown cover for courier vans?

Some providers offer monthly or short-term business cover, but these are less common and can cost more. Most couriers choose annual policies for better value and consistency. Short-term cover might suit seasonal drivers or those doing temporary self-employed courier driver jobs.

Does breakdown cover for business use cover me across the UK?

Usually, yes. National recovery is included in mid- to top-tier packages. But always check the exact terms—some budget policies only offer local towing. If you’re doing jobs across the country or taking on overnight courier jobs, national recovery is worth having.

What should I do if I break down mid-delivery?

First, contact your breakdown provider and arrange recovery. Then let your client or the shipper know. It’s helpful to have your courier insurance and delivery details on hand in case you need to file a claim or reschedule the drop-off.

Working overnight courier jobs isn’t just about driving at odd hours. It’s about building a routine that works for you, your body, and your business.

Whether you’re handling overnight deliveries for the first time or planning to make overnight courier work a regular part of your week, the right habits can make a big difference.

This guide shares practical tips for owner-drivers starting out in night work, covering everything from managing fatigue to keeping your van safe when the roads are quiet.

How overnight courier jobs differ from daytime work

Day and night courier work both have their place, but they come with different expectations. Understanding how they differ can help you make better decisions about what jobs to accept and how to prepare.

Typical demand and client expectations

Many shippers rely on overnight courier jobs to move loads quietly and quickly while the rest of the country sleeps. From retail stock transfers to emergency parts deliveries, overnight jobs tend to have tighter time windows and longer distances.

You’ll often be working with clients who expect reliable handovers early in the morning. And if you’re offering a 24-hour courier service, you’ll need to be ready for late-night callouts with short notice.

Why some couriers prefer overnight courier work

For some drivers, working nights makes more sense. There’s less traffic, parking’s easier, and you can often cover more miles in less time.

If you’ve got the right mindset—and a good pair of sunglasses for the drive home—it’s a quieter, calmer way to build your courier business. You might also find more availability for high value courier jobs, since clients often want trusted hands on these loads when staff aren’t around.

How to stay alert and manage fatigue on night shifts

Your ability to stay awake and alert is the most important part of any overnight courier work.

A strong routine can keep you focused, avoid costly mistakes, and help you feel better after your shift.

Set your routine for night shifts

Start by adjusting your sleep. Don’t leave it to chance. If you know you’ve got overnight deliveries, get a solid rest during the day before your shift.

Keep your meals light and balanced. Avoid heavy, greasy food that could make you sluggish. And try not to rely too much on caffeine. It might give you a lift, but the crash can hit hard later in the night.

Think about light exposure too. If you’re driving through the night regularly, try to limit bright light in the morning after your shift so your body knows it’s time to wind down.

Know when to take a break

Even experienced drivers sometimes push too far. But breaks aren’t a luxury, they’re how you keep control. Use the Courier Exchange app to plan stops along your route. Find places that are well-lit and easy to get in and out of.

Avoid pulling into isolated lay-bys unless you’ve used them before and know they’re safe. A short break at a busy motorway service station is always better than a nap in a dark lay-by, which could put you at risk of cargo theft.

Vehicle and load security during overnight deliveries

Driving at night can mean fewer people around. That’s great for traffic, but it can also put you at greater risk when parked. Keeping your van and load safe is part of the job.

Safety steps for parking overnight

Always look for well-lit areas, especially if you’re stopping in an unfamiliar town. Avoid parking out of sight or near places known for theft. Many couriers use vehicle tracking tools so someone always knows where they are—whether it’s a dispatcher, client, or a family member.

Lock your doors, close your windows, and keep valuables out of sight. Even if you’re just nipping in for a coffee.

Load handling during overnight deliveries

Thieves often look for easy targets. If your load looks like electronics or branded boxes, keep it covered. Use solid straps or tie-downs to make tampering harder.

After every stop, do a quick visual check before driving off. If anything seems off—broken straps, moved boxes, signs of tampering—don’t ignore it.

Communication and tracking during overnight courier work

Just because your shipper’s asleep doesn’t mean they don’t care. Keeping them informed builds trust with your customers—and helps you stand out for repeat work.

Use the CX app to update your status and send PODs when the job’s done. Many clients check in first thing in the morning, so you’ll want everything logged and ready before they do.

If something goes wrong, don’t wait. A flat tyre or delayed collection at 2am is still worth reporting. Even a short note can reassure the client that you’re on it.

Final thoughts on growing with overnight courier jobs

There’s more demand than ever for overnight courier jobs in the UK. As online shopping, urgent deliveries, and out-of-hours freight keep growing, more shippers are turning to couriers who can deliver through the night.

It’s not for everyone. But if you’re looking to earn more, avoid traffic, or just try a different kind of work, it’s a good option to have in your toolbox.

Whether you’re handling music festival courier jobs in the early hours or picking up contracts that help avoid congestion charges, building confidence with overnight deliveries gives you more control over your schedule—and your income.

Frequently asked questions

What’s the best way to start doing overnight courier jobs?

Start small. Take one or two overnight deliveries a week to see how your body reacts. Build up from there. Always check the route in advance, and prepare your rest plan properly. Once you’re confident, look at routes linked to international courier work for extra experience.

Are there more risks with overnight courier work?

There can be. You’re more likely to park in quieter areas, and there’s less support around if something goes wrong. But with good planning, regular courier van maintenance, and safe habits, night work can be just as safe as daytime runs.

Do overnight deliveries pay better than day jobs?

Sometimes, yes. You may find shippers willing to pay more for trusted drivers who’ll complete the job overnight. Jobs with tighter windows or specialist loads (like chilled transport) also tend to offer higher rates.

What should I pack for a typical night shift?

Keep it simple: water, snacks, a phone charger, a torch, and a good playlist. A reflective vest and basic first aid kit can also come in handy. For longer runs, you might want to bring a pillow in case you need a rest.

Can I grow my business with overnight courier jobs?

Absolutely. Some couriers build their whole schedule around night shifts because it suits their lifestyle. If you’re reliable and responsive, you’ll often be offered regular work—and that’s how long-term contracts start.

What we’ll cover

Where are the Blackwall and Silvertown tunnels?

When do toll charges apply?

Peak and off-peak times

How much is the Blackwall and Silvertown tunnel charge?

Charges for courier vans and cars

Tunnel charge exemptions

How to pay for tunnel crossings

Using TfL Auto Pay

Manual payment options

What happens if you don’t pay?

Discounts and support options

For residents

For NHS staff and low-income drivers

Tips for courier drivers using the tunnels

What about alternative routes?

Ready to see how you can build your business on CX?

Frequently asked questions

How much is the Blackwall Tunnel charge for small vans?

What time is the Blackwall Tunnel free?

Do I have to pay the Silvertown Tunnel charges too?

Can I avoid the tunnel tolls entirely?

What’s the best way to pay?

What we’ll cover

Why eco-friendly upgrades matter for courier drivers

Low-cost eco-friendly van upgrades to get started

Tyre choices that help reduce fuel usage

Lightweight materials and roof racks

Servicing tips to keep your van running lean

Keep your engine and filters clean

Fuel-saving habits for urban and motorway driving

Tech-based van upgrades that don’t cost the earth

Track fuel efficiency with telematics

Eco-mode and remapping

Choose your next van with the environment in mind

Quick checklist: 8 easy eco-friendly van upgrades

Ready to see how you can build your business on CX?

FAQs about eco-friendly van upgrades

What are the easiest eco-friendly van upgrades for beginners?

Do van upgrades really improve fuel efficiency?

Are electric vans better for courier work?

How often should I service my van to maintain fuel efficiency?

Can I get government grants for eco van upgrades?

Approach

Results

1 year

666

Conclusion

Get access to 15,000+ daily loads on Courier Exchange

What we’ll cover

Why location accuracy matters for courier work

Missed addresses cost time and money

When postcodes aren’t enough

What is what3words and how does it work?

A simple solution for tricky addresses

Using what3words for everyday courier work

How what3words for couriers helps save time

How courier companies are using what3words

Apps and tools that support what3words

Should you use what3words in your courier toolkit?

Get access to 15,000+ daily loads on Courier Exchange

FAQs about what3words

Do I need a special sat nav to use what3words?

Is what3words better than postcodes?

Can I use what3words when offline?

How do I get customers to use what3words?

Will using what3words make me look more professional?

What we’ll cover

What is Public Liability Insurance?

Why Public Liability Insurance matters for couriers

1. You deal directly with the public

2. Accidents happen, no matter how careful you are

3. Many clients expect it

4. Legal costs can be high

What does Public Liability Insurance cover?

How much cover do I need?

Business Choice Direct: supporting couriers with appropriate cover

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Public liability insurance FAQs

Can I get Public Liability Insurance if I’m new to courier work?