Compliance & HSE Archives - Courier Exchange

Starting out as a courier means getting to grips with more than just driving. You’re not only responsible for getting from A to B, but also for making sure every item you carry arrives safely. Customers trust you with their freight, and how you handle and protect it plays a big part in whether they’ll hire you again.

That’s where good load restraint comes in. If goods shift during a journey, they can get damaged, cause accidents, or even land you in trouble with the police. On the other hand, knowing how to secure cargo properly shows professionalism and helps you build a solid reputation.

This guide will walk you through the basics of load restraint in vans. We’ll cover the most common types of equipment, tips for different types of freight, and practical advice to help you avoid mistakes.

Whether you’re carrying pallets, fragile boxes, or irregular items, you’ll find simple methods to keep your loads safe and your business running smoothly.

Why load restraint matters for courier drivers

When you’re moving goods for paying customers, the cargo is your responsibility from the moment it’s loaded. Poor load restraint can cause items to move around, which may damage them or even affect the stability of your van.

Customers expect their goods to arrive in the same condition they left in. That’s why safe handling is as important as punctuality. Good practices also help you avoid issues with DVSA roadside inspections, where unsafe loads could lead to penalties.

Following the rules

That leads us to the legal angle. UK road traffic laws require couriers to carry loads safely, and police or DVSA officers can stop you if they suspect a problem.

Poorly secured cargo can lead to fines, points on your licence, or even prosecution if it causes an accident. Insurers may also reject claims if unsafe load restraints are proven to be a factor.

Types of load restraint equipment

Most couriers carry a mix of equipment for different jobs. Each tool has its purpose, and learning how to use them properly makes the job much easier.

1) Ratchet straps and tie-downs

Ratchet straps are among the most reliable forms of load restraint. They work well for pallets, heavy boxes, and bulky items. Always check the working load limit (WLL) printed on the strap. For example:

Choosing the right strap makes securing loads safer and prevents equipment from snapping under tension.

2) Blankets and padding for fragile cargo

Blankets are useful for fragile or high-value items, as they help prevent scratches and reduce the risk of breakage if something shifts.

When you’re carrying furniture or glass, a combination of blankets and straps is usually the safest approach.

3) In-van bars, nets and fittings

Many vans come with built-in rails or load lock systems. Using bars and nets with these fittings makes securing cargo easier, especially when carrying smaller boxes or loose packages. They stop goods from sliding, even on short runs through city traffic.

Securing loads for different freight types

Not every job is the same: a courier might handle pallets one day and fragile boxes the next. The right load restraints depend on the type of freight you’re carrying.

Pallets and bulk items

Pallets are heavy but stable when handled properly. Position them evenly across the floor space and secure them with straps or bars. Keep the heaviest items at the bottom to protect lighter packages.

Boxes and loose items

Loose boxes can shift easily if not stacked well. Always place heavier boxes at the bottom and lighter ones on top. Use blankets or nets to stop them sliding in transit.

Fragile or high-value cargo

When carrying fragile goods such as electronics or artwork, combine protection and restraint. Wrap items, position them carefully, and use extra padding where needed.

Strap type	Typical WLL	Best for
Light-duty straps	500–1,000kg	Smaller boxes, light household items
Standard straps	1,000–2,000kg	Medium-weight pallets, bulk freight
Heavy-duty ratchet straps	2,000kg+	Machinery, heavy pallets, awkward freight

In some cases, like temperature-controlled transport, the van’s internal design already helps protect the load, but restraint is still important.

Irregular-shaped freight

Sometimes you’ll carry awkward items such as carpets, machinery parts, or long poles. These don’t fit neatly onto pallets or in boxes.

Use multiple straps from different angles to stop movement, and add padding to avoid damage where the strap contacts the item.

Best practice for safe load restraint

Every courier develops habits over time, but some approaches work better than others. Planning the load before you set off makes a big difference.

Check the van floor for hazards like loose debris. Spread the weight evenly across the axle to reduce strain on the vehicle. And once the load is secured, inspect straps and bars regularly during long journeys.

These checks take only a few minutes and could save you from delivery delays or damaged freight.

Quick do’s and don’ts

Keep an eye on the weather

Weather can affect equipment. Wet straps may loosen during transit, and icy roads increase the chances of movement.

In winter, double-check your load restraints more often and keep spare straps handy.

Common mistakes when securing cargo

One of the most common errors is relying on weak straps for heavy freight. Always use straps with the right rating. Another mistake is ignoring small items that seem stable. Even light goods can shift at speed and cause damage.

Finally, don’t forget to inspect your restraints mid-journey. Long-distance courier work often involves sudden stops, tight bends, or uneven roads. Quick checks at service stations can prevent problems.

How to build good habits with load restraints

New courier drivers sometimes put equipment off until later. But building good habits with load restraints early on saves time and money in the long run.

Quality straps, nets, and bars last longer and provide more reliable security. Making them part of your daily kit means you’ll be ready for any kind of job, from ADR transport to other specialist courier services like high-value goods or bulk material.

It also helps to learn from others. Some couriers take short training courses on safe handling, while others pick up tips by shadowing experienced drivers. Investing time into proper training can pay off with more work opportunities, including high-value contracts.

And remember, professionalism goes beyond load safety. Customers notice when you’re prepared with the right gear, just as they notice when you turn up wearing proper courier PPE.

FAQs about van load restraints

What is the safest way of securing cargo in a courier van?

The safest method depends on the freight. For pallets, use heavy-duty straps attached to anchor points. For fragile or loose items, combine blankets, padding, and nets to reduce movement.

Do vans come with built-in load restraints?

Not all vans include fittings like rails or bars. If you’re buying a second-hand van or leasing a courier van, check the cargo area before committing. You may need to fit rails or tie points yourself to work effectively.

How often should straps and restraints be replaced?

Inspect straps regularly for fraying or damage. Replace them as soon as you see wear, as weakened straps can break under tension. Investing in good-quality restraints is part of choosing a courier van setup that lasts.

What’s the best method of securing loads on pallets?

Always place pallets evenly, strap them tightly, and lock them against the van wall or another pallet. Don’t overload them. Good placement reduces the risk of cargo theft, as secured pallets are harder to tamper with.

Do I need to record my load checks?

Some customers and sectors may expect you to keep written or digital records of your checks. Even if not required, keeping notes shows professionalism and helps if disputes arise.

What load restraints should every courier carry?

At a minimum, carry 4–6 heavy-duty ratchet straps, a set of blankets or pads, at least 2 load bars, and a cargo net for loose items. This starter kit is enough for most courier jobs, and you can expand it as your business grows.

Driving on today’s busy roads can be hazardous. As a courier driver you’ll often have to drive through tight spaces, be aware of other drivers’ road behaviour and navigate congested towns and cities, while you’re on a tight schedule and have deliveries to get through.

If you do get into a driving accident, there are 5 steps you can take to make sure you and those around you stay as safe as possible.

5-Step Process

1. Safety first

We also recommend putting on a high-vis vest as part of your courier PPE, especially if it’s dark.

2. Contact the police

Report the accident to your employer or dispatch team as you can, to log the incident.

3. Exchange and gather information

4. Avoid admitting the accident was your fault, even if you are pressured

5. Contact your insurance company

Your insurance company could ask you for the following information after a driving accident:

Actioning the above steps once you are safe and staying calm throughout the whole process are key to potentially resolving the situation.

Some insurers also offer reduced excesses if claims reported in 24 hours so don’t delay.

Can you be personally liable for damages after an accident while working as a courier?

If you are an employee, your employer’s insurance should cover claims, but you may face disciplinary action if you are responsible for the accident.

If you’re a self-employed courier, you must have the correct insurance, or you risk personal liability.

Do you need to report minor accidents?

Even minor accidents should be reported in case damage or injury claims arise later. Your courier company should have strict reporting timelines for insurance purposes. If you’re not sure about accident reporting procedures, ask your courier company to provide you with this.

If you’re a self-employed courier driver, you should report even minor accidents to your insurance. Most insurers and insurance brokers require you to notify them, even if you don’t make a claim.

How can courier insurance protect you?

Driving accidents are covered under motor vehicle insurance (e.g., commercial vehicle insurance, courier insurance, or fleet insurance). This type of policy is specifically designed to handle road traffic incidents and will generally cover:

If you have an accident while driving for work, you need the appropriate courier insurance that allows for business or courier use. Public liability insurance would not apply to road use or traffic collisions. If you drive for a courier company, they should have the correct insurance in place to cover you and other road users. If you are a self-employed courier driver, you’ll need a specialised insurance policy.

What to look for in courier insurance

Whether you’re self-employed or work for a courier company, you should have the appropriate coverage in place. At BCD, we can provide courier insurance with the following:

Protect your business on the road with BCD Courier Insurance. Get comprehensive cover for vehicles, goods in transit, and public liability – tailored for courier drivers. Stay safe, stay compliant, and keep delivering with confidence. Call us today for a free quote and drive with total peace of mind.

To learn more or get a quote, visit their Courier Insurance page or speak to their team today on 0344 776 5301

Driving accidents: FAQs

Can public liability insurance cover road accidents?

No. Public liability covers non-driving incidents involving the public. Road accidents are only covered under the correct motor insurance for courier work.

How long do I have to report an accident to my insurance provider?

Most insurers require notification immediately or within 24 hours, even if you do not intend to claim. Delays can result in rejected claims.

What happens if I’m found at fault for the accident?

Your insurer will pay third-party damages (and possibly your own, if comprehensive). You may have to pay an excess, and your driving record may be affected. Employers might also require additional driver training.

Will my personal car insurance cover me if I’m working as a courier?

Usually no. Most personal policies exclude business or courier use. You’ll need Courier Insurance to be covered while working.

Business Choice Direct Insurance Services® is a trading name of Specialist Broking Retail Limited who are authorised and regulated by the Financial Conduct Authority. Specialist Broking Retail Limited is registered in England and Wales No. 10301653. Registered Office: Affinity House, Bindon Road, Taunton, Somerset, TA2 6AA.

If you’re a courier working across East London, there’s a good chance you’ve used the Blackwall Tunnel to get from one job to the next. Whether you’re heading from South London to a pickup near Canary Wharf, or delivering to the O2 Arena in Greenwich, the tunnel can be a handy route.

But as of April 2025, both the Blackwall Tunnel and the newly opened Silvertown Tunnel are no longer free to use during the day. A new charging system has been introduced, and it affects most vehicles on the road—including courier vans.

If you’re doing courier driver jobs in and around central London, here’s what you need to know before your next delivery.

Where are the Blackwall and Silvertown tunnels?

The Blackwall Tunnel has been around since 1897 and remains one of the busiest river crossings in London. It links Tower Hamlets on the north side of the Thames to Greenwich on the south, and roughly 100,000 vehicles use the tunnel each day.

The Silvertown Tunnel sits just east of Blackwall and opened in April 2025. It’s designed to ease traffic pressure and provide an alternative for drivers moving between Silvertown and the Greenwich Peninsula. If you’re planning routes for time-sensitive jobs or responding to last-minute load requests, especially if you’re doing live event courier jobs in and around the O2 Arena, it gives you a second option.

When do toll charges apply?

As of April 2025, charges apply every day between 06:00 and 22:00, including weekends and bank holidays. The only exception is Christmas Day, when the tunnels remain free.

Outside of these hours, you can use both tunnels without paying. This makes them a useful option for anyone doing overnight courier work in East or South East London.

Peak and off-peak times

All other times (06:00–22:00 outside of these windows, plus weekends and bank holidays) are classed as off-peak.

But there’s a catch: off-peak rates only apply if you’re registered for Auto Pay.

How much is the Blackwall and Silvertown tunnel charge?

The amount you’ll pay depends on your vehicle type, the time of travel, and whether or not you’re using Auto Pay.

Charges for courier vans and cars

Vehicle Type	Off-Peak (Auto Pay)	Peak (Auto Pay)	Manual Payment (All Times)
Car or small van	£1.50	£4.00	£4.00
Motorbike	£1.50	£2.50	£2.50
Large van	£2.50	£6.50	£6.50
Heavy goods vehicles (HGVs)	£5.00	£10.00	£10.00

If you’re a self-employed courier with a standard van, you’ll fall under the car or small van bracket.

Manual payments (online, app or phone) are always charged at the peak rate, no matter what time you travel.

There’s currently no daily cap, so each crossing is charged separately—even if you’re only popping across to collect a forgotten signature.

These tunnel tolls apply to both the Blackwall Tunnel and the Silvertown Tunnel, and are charged per journey, in both directions.

Tunnel charge exemptions

Pedestrians and cyclists aren’t allowed in either tunnel. But if you’re on a cargo bike job near the river, the Silvertown Tunnel offers a free shuttle service for cyclists, at least until April 2026.

How to pay for tunnel crossings

The fastest and cheapest option is to set up Auto Pay through Transport for London (TfL). It works the same way as the congestion charge zones, where your card is billed automatically.

Using TfL Auto Pay

It’s worth setting this up if you use the Blackwall Tunnel regularly, especially during quieter delivery times. If you’re running early morning loads or late-night returns, Auto Pay can save you a few pounds per job.

Manual payment options

But remember, you’ll always be charged the higher peak rate if you pay manually, no matter what time you cross.

What happens if you don’t pay?

If you forget to pay within three days, you’ll be issued a £180 penalty charge notice. This drops to £90 if you pay within 14 days.

TfL uses Automatic Number Plate Recognition (ANPR) to log every vehicle entering either tunnel. So there’s no way to bypass the system.

Only one PCN is issued per vehicle per day, but it can quickly become expensive if you’re making multiple crossings as part of a job.

Late payments or repeated offences may also affect your standing on courier platforms that value compliance and punctuality.

If you’re new to driving in London, make sure you’re aware of other charges like the Dartford crossing or toll roads further out of the city. They’re easy to forget, especially on longer courier runs.

Discounts and support options

Most courier drivers won’t qualify for discounts, but some support schemes do exist.

For residents

If you live in one of the boroughs near the tunnels—such as Greenwich, Tower Hamlets or Newham—you might be able to register for a 50% discount during off-peak hours.

For NHS staff and low-income drivers

TfL offers a reimbursement scheme for NHS staff and patients. You’ll need to submit proof of your appointment or employment, and request the refund manually.

Drivers receiving Universal Credit, Housing Benefit or other income-based support can also apply for reduced rates.

Small businesses and sole traders may get a £1 discount on the off-peak rate, but only for up to three vehicles. This is aimed more at small fleets, but worth checking if you’re running your own limited courier company.

Tips for courier drivers using the tunnels

As a courier, it pays to be tactical about when and how you use these crossings.

If you’re already using route planning apps, add the Blackwall Tunnel and Silvertown Tunnel charging times to your filters to avoid surprise costs.

What about alternative routes?

If you’re trying to avoid tunnel tolls, you can still use the Woolwich Ferry during operating hours (Monday to Saturday). It’s free, but queues can be long.

The Rotherhithe Tunnel is another option, but it’s unsuitable for most vans due to height and width restrictions. You can’t use it if your vehicle is:

Other crossings like Tower Bridge or London Bridge are usually too central for most courier work unless your job falls within congestion charge zones.

Frequently asked questions

How much is the Blackwall Tunnel charge for small vans?

If you’re using Auto Pay, you’ll pay £1.50 off-peak and £4.00 peak. If you’re not registered, you’ll always pay £4.00 regardless of the time.

What time is the Blackwall Tunnel free?

The tunnel is free to use overnight, from 22:00 to 06:00. This includes weekends and bank holidays, except Christmas Day. It’s a handy window for those running late collections or overnight work.

Do I have to pay the Silvertown Tunnel charges too?

Yes. Charges apply to both tunnels during operating hours. Rates are the same across both tunnels, so the cheapest option is to register for Auto Pay and travel during off-peak hours.

Can I avoid the tunnel tolls entirely?

If you’re working late, you can avoid charges by crossing between 22:00 and 06:00. You could also use the Woolwich Ferry (free but slower), or reroute jobs via Tower Bridge if you’re already in Central London.

What’s the best way to pay?

Auto Pay is the most convenient and offers lower charges. It also helps reduce admin and avoids mistakes that lead to penalty charge notices.

For self-employed couriers and delivery drivers, being on the road is just part of the job.

Whether you’re dropping off parcels at someone’s doorstep, accessing business premises, or operating in busy public areas, you’re regularly interacting with the public – and that carries risk.

Even the most cautious and careful couriers can find themselves in situations where accidents happen. That’s where Public Liability Insurance comes in.

What is Public Liability Insurance?

Public Liability Insurance is designed to protect you if someone claims you’ve caused injury or damage to their property while you’re working. It can cover the cost of legal fees, compensation payouts, and other related expenses if a claim is made against you.

It’s especially relevant to courier drivers who frequently visit homes, shops, offices, and commercial sites.

You may not realise it, but a simple delivery to a customer’s property can expose you to claims. For example:

While these scenarios may seem unlikely, even minor incidents can result in costly legal proceedings and the financial consequences can be serious if you’re uninsured.

Why Public Liability Insurance matters for couriers

Many courier drivers operate as sole traders or run small businesses. Without the backing of a large company, a single claim could mean significant out-of-pocket expenses, affecting both your livelihood and your reputation.

Here’s why Public Liability Insurance for couriers is an important consideration:

1. You deal directly with the public

Deliveries often involve face-to-face contact and entering or accessing private and commercial properties. Any interaction brings risk.

2. Accidents happen, no matter how careful you are

Even with the best intentions and protocols, the unexpected can occur. Having courier insurance gives peace of mind that you’re financially protected.

3. Many clients expect it

Some commercial clients or larger contracts require proof of Public Liability Insurance before working with you. Having it in place could open up more work opportunities.

4. Legal costs can be high

Even if you’re not at fault, defending a claim without insurance can be expensive. Public Liability Insurance covers legal defence costs as well as potential compensation.

What does Public Liability Insurance cover?

How much cover do I need?

The level of cover you need depends on the nature of your work and who your clients are. Business Choice Direct (BCD) offers a range of cover levels to suit your needs, including:

Larger contracts or work with public sector organisations may require higher limits, but for many self-employed couriers, a base level of cover offers vital protection at an affordable price.

It does not cover injury to you (that’s where personal accident or employers’ liability cover may come in) or damage to your own vehicle or cargo, which may need separate policies like Goods in Transit insurance.

Business Choice Direct: supporting couriers with appropriate cover

Business Choice Direct understand the fast-paced world of courier jobs and the risks that come with it. They work with a wide range of delivery professionals, from local van drivers to multi-drop couriers, helping them find flexible, affordable insurance that protects their business and their peace of mind.

Their Public Liability Insurance policies are designed with small business owners and self-employed workers in mind:

Whether you’re delivering locally or nationwide, BCD can help protect you against the unexpected.

And if you need more than just public liability, BCD can also help with Employer’s Liability, Goods in Transit cover, Fleet Insurance, Van Insurance, and Property Insurance. Their team is on hand to design an insurance package that fits your needs, without the jargon and unnecessary extras.

For couriers, Public Liability Insurance isn’t a luxury, it’s a safeguard. It protects you from the financial impact of accidental damage or injury claims, gives your clients confidence, and allows you to get on with your work knowing you’ve got the right cover behind you.

To learn more or get a quote, visit their Public Liability Insurance page or speak to their team today on 0344 776 5305

Public liability insurance FAQs

Can I get Public Liability Insurance if I’m new to courier work?

Absolutely! Whether you’re just starting out or have years of experience, insurers understand that new couriers still face the same risks on the road. Business Choice Direct offers straightforward cover options that don’t require lengthy histories, so you can get protected quickly and start working with confidence.

Does Public Liability Insurance cover accidents involving my vehicle?

No, Public Liability Insurance typically doesn’t cover damage to your own vehicle or goods you’re carrying. For those risks, you’ll need separate policies like motor insurance or Goods in Transit cover. It’s important to have the right mix of insurance to fully protect your new courier business.

Can Public Liability Insurance protect me if I work for multiple clients?

Yes, Public Liability Insurance covers your work regardless of how many clients you deliver for, as long as the activities fall within the policy terms. This means whether you’re handling parcels for one company or juggling multiple contracts, your cover stays in place to protect you from third-party claims.

When you’re running your own courier business, standing out as professional and reliable can help you win work and avoid unnecessary delays.

A courier ID badge might seem like a small thing, but it can make a real difference. Especially when you’re picking up loads from high-security locations like airports or large distribution hubs.

Whether you’re a self-employed sole trader or running an independent courier company, having a proper ID badge adds a layer of professionalism to your work. And the best part? You can make one yourself for less than a tenner.

When does a courier ID badge come in handy?

An ID badge isn’t always required, but it’s often requested on CX jobs involving secure or sensitive sites. Having one ready can save you time and prevent issues at the gate.

Airport pickups

Airports tend to have strict access rules. Security staff may ask for a company ID badge, a driving licence, or even a passport. A proper badge helps prove who you are and which firm you’re working for.

Airports take cargo aviation security very seriously, so having visible ID can reduce delays and help you look more credible from the moment you arrive.

Distribution centres and depots

Larger logistics hubs—especially those doing temperature-controlled transport or high-value courier jobs—may require you to sign in at a gatehouse. In some cases, you’ll need to hand over your ID or wear a visitor pass.

Carrying your own courier ID badge adds another layer of professionalism. It can also help you avoid being held up while security makes extra checks.

Waste sites and regulated zones

If you have a waste carrier licence or are ADR-certified, you’ll often be delivering loads to regulated environments. Even if the site doesn’t insist on ID, it’s better to have one prepared, especially if the site deals with chemicals or high-risk goods.

You might not get these jobs without being able to show that you’re a legitimate business. A printed badge with all your key details helps you stand out from less-prepared drivers.

Making a good impression

Whether you’re collecting from a warehouse or delivering to a corporate office, first impressions matter. In addition to the correct courier PPE, a courier ID badge shows that you’re taking your business seriously.

It also helps when you’re doing courier subcontracting for other companies. If you’ve been booked under your own business name but are collecting on behalf of someone else, site staff will want to verify who you are. Having a badge with your name and company printed clearly can help avoid confusion.

How to make your own ID badge

You don’t need to hire a graphic designer or buy specialist software. There are simple ways to create your own courier ID badge, whether you want to print it yourself or order one online.

Options for DIY and print services

Pete the Trucker, a popular voice in the logistics industry, shared a tip on his Youtube channel that’s helped many new drivers. He found a service on Amazon where you can create a badge from your phone, upload a photo, fill in your details, and get the printed badge delivered, all for around £6.

You can also use websites like IDCardCentre or WePrintLanyards if you want to use a dedicated service, or you could even design your own company ID badge on Canva and print it out yourself. A cheap plastic badge holder and lanyard help keep things tidy.

What to include on your badge

Your courier ID badge should include clear and accurate information. Here’s what to include:

Including an expiry date helps your courier ID badge look legitimate. Avoid putting a 10-year date on there, as it can look careless or outdated. Updating it with a new passport-style photo every couple of years keeps things fresh.

What makes a badge look professional?

The badge doesn’t need to be fancy, but it should look like it belongs to someone running a proper business. Avoid paper cards or handwritten notes—that kind of thing can make sites turn you away, especially on jobs involving ADR courier work, temperature-controlled transport, or high-security deliveries.

For less than the price of a takeaway, you can get a plastic card printed with your details. Pair it with a clip-on holder or lanyard. Some drivers even add their courier PPE colours or company logo to keep everything branded.

If you’re doing live event courier jobs or other public-facing deliveries, it can help you stand out as someone reliable and prepared.

Should self-employed couriers bother?

In short: yes, it’s worth it. Even if you don’t need it every week, having a courier ID badge gives you peace of mind when applying for certain types of work. It’s especially helpful if you’re targeting high-value courier jobs or sensitive collections.

Loads that mention “must have company ID” can often get skipped by new drivers who think it’s not worth the hassle. But spending five minutes setting up your badge could mean you land more jobs in the long run.

FAQs about courier identification

How much does a courier ID badge cost?

You can usually get one made online for around £6. Some services let you design and preview your badge before ordering. If you prefer DIY, just buy a laminator and blank cards, but be sure the finished badge looks professional.

Can I use a company ID badge for jobs under another firm’s name?

Yes, as long as the load poster notifies the site who’s coming. If you’ve been booked under your own company name, your badge should match. It’s part of building trust as a courier and avoiding confusion at pickup points.

Is a courier ID badge mandatory?

No, but it can help. Jobs posted under international courier work or airport runs often request ID. Having one ready means you don’t need to turn down work that asks for identification.

How often should I update my badge?

Every two years is a good rule. Avoid dates that stretch too far into the future, as it might look like you made it and forgot about it. Keeping it current helps maintain a professional image.

What if I turn up without one?

In most cases, sites will still accept other ID, like your driving licence or passport. But a badge speeds things up and shows you’re prepared. For anything involving waste carrier licence requirements or deliveries under strict access control, it’s best to have one ready.

Whether you’re heading to a builder’s yard, a warehouse or a distribution centre, the right PPE can be the difference between getting the job done and being turned away at the gate.

For new self-employed courier drivers, especially those booked through platforms like Courier Exchange, having the right kit in your van is a smart move. Some sites follow strict safety policies, while others have unexpected requirements that can catch you off guard.

In this guide, we’ll explain what you should carry and why it matters, especially when you’re just starting out.

What counts as PPE for couriers?

PPE stands for personal protective equipment, and for couriers, that usually means clothing and gear that helps reduce the risk of injury while working on-site or near vehicles.

In the UK, the Health and Safety at Work Act 1974 sets out employer and site responsibilities for keeping people safe. But even if you’re self-employed, most sites will still expect you to follow their safety rules.

What you need often depends on the type of job. Construction sites, for example, might ask for full PPE, while a depot collection might just need a vest and boots. The more varied your jobs—from overnight courier jobs to international courier work—the more useful it is to keep a full set in the van.

Start with the basics: gear every courier should carry

If you’re just starting out, these two PPE items should be at the top of your list. Most sites expect them as a bare minimum, and they’re relatively affordable to pick up.

Hi-vis vest or tabard

Whether you’re doing late-night deliveries or music festival courier jobs, a high-visibility (hi-vis) vest helps keep you safe and seen. It’s a basic site requirement at depots, construction sites, and large distribution centres.

Most sites will accept yellow or orange, but check the job type first. Rail sites, for example, usually require orange hi-vis, while road and depot work often prefer yellow.

Where to buy

What to expect

Safety boots with protective toe caps

Protective boots aren’t just about passing site checks, they protect your feet from dropped pallets, tail lifts, and heavy loads.

You can choose between steel-toe caps or composite: Steel offers solid protection, while composite is lighter and often more comfortable for long shifts.

Where to buy

What to expect

Avoid trainers. Even if the job looks simple, many customers won’t let you on-site without proper footwear. And they won’t always lend you a pair.

Common extras to keep in the van

You won’t use them every day, but when a site asks for full personal protective equipment, you’ll be ready.

Hard hat and safety glasses

Builder’s merchants, construction zones, and some larger retail sites will expect you to wear a hard hat and safety glasses, sometimes even during vehicle drop-offs.

A basic hard hat does the job, but if you’re wearing it often, go for one with an adjustable headband or ventilation. Safety glasses should meet EN166 standards and be scratch-resistant at the very least.

Where to buy

What to expect

Some sites may offer loan equipment, but don’t rely on that. When you’re trying to pick up international work or complete jobs quickly, having your own kit avoids delays.

Work gloves

Gloves often get overlooked, but they’re one of the most practical additions to your PPE kit. They protect your hands during loading, offer better grip in bad weather, and in some jobs, they’re a requirement.

For general courier work, a durable pair of grip gloves will cover most needs. If you’re dealing with hazardous loads or doing premium white glove deliveries, you’ll want more specialised options.

What to get

What to expect

It’s smart to keep at least two pairs: one for daily handling and one clean set for specialist work. Stash them in your PPE bag so they’re easy to grab when needed.

Long-sleeve hi-vis clothing

Some sites have stricter rules and won’t accept short sleeves, even in summer. A lightweight, long-sleeve hi-vis jacket or hoodie solves that problem instantly.

Look for moisture-wicking materials in warmer months, and insulated or waterproof versions for winter. A lot of drivers prefer softshell jackets that are both weatherproof and breathable.

Where to buy

What to expect

If you’re running chilled transport or doing winter overnight courier jobs, a decent jacket is worth the spend. Some sites may even expect full-body hi-vis, including long sleeves and trousers.

Think ahead with full-body PPE

While most jobs won’t require you to be covered head to toe, some sites have strict entry rules, especially those tied to construction, rail, or waste handling. Turning up in shorts on a hot day might seem fine, but it can easily get you turned away.

Long trousers – preferably high-vis joggers or work trousers – cover you for these situations. Many are lightweight and breathable, so you’re not overheating during summer jobs.

Where to buy

What to expect

It’s worth keeping a spare pair in the van, folded and bagged. For self-employed couriers, preparation like this builds a good reputation with depots and shippers alike.

Specialist PPE for specialist jobs

Certain types of deliveries call for more than the standard gear. If you’re handling controlled goods, chemicals, or high-security freight, the site or customer will often expect additional personal protective equipment.

Airport, ADR, and high-value deliveries

When you’re handling ADR courier work, standard PPE won’t be enough. You may need gloves, goggles, eyewash kits, and an approved ADR kit with clear labelling.

Airport deliveries, particularly airside, often require specific-coloured hi-vis, photographic ID, and background checks. Even before unloading, you’ll need to meet their onsite courier safety requirements.

For high-value courier work, customers may expect white glove standards. That might include branded or clean protective wear, overshoes, or gloves to prevent damage to packaging or products.

Where to buy

What to expect

Before accepting any ADR courier work or airport delivery, confirm what courier safety kit is required. Some shippers will provide specifics, but having a ready-to-go kit in your van saves time and helps you win repeat jobs.

When personal protective equipment can be site-specific

Don’t assume every site has the same rules. You might wear orange hi-vis for one job and be told to change into yellow for the next. Royal Mail depots, for example, can be surprisingly strict about colour, even turning away couriers with non-standard gear.

Certain sites that deal with chemicals, packaging waste or food-grade freight might expect extra clothing layers, splash-resistant aprons, or specific gloves.

Jobs that require a waste carrier licence might also expect more durable courier safety gear due to the risk of contamination.

Tip: Keep a small checklist on your phone or van dashboard. Over time, you’ll get to know which customers expect what. But as a general rule, it’s better to carry too much PPE than not enough.

Staying prepared: your PPE checklist for the van

Store your gear in a clean, sealed bag or box. Keep spares if you can, and always check your kit before heading out. Here’s a checklist of what to store in your van:

Having your own full PPE kit in the van isn’t just about ticking boxes—it saves time, avoids awkward delays, and shows you’re ready to take the job seriously. Whether you’re working with regular depots or heading to new sites, you never know what a customer might expect until you arrive.

Some sites might offer a spare vest or lend you safety glasses, but you can’t rely on it. Turning up prepared means you can crack on with the job without waiting around or missing out altogether.

It’s a small investment upfront, but one that pays off fast. A few missed jobs because of missing kit will cost you more than the gear itself.

By keeping everything organised in a kit bag or crate, you’ll always be ready, whatever the site throws at you.

Courier PPE FAQs

PPE item	Description and typical cost
Hi-vis vest	Required at most sites. Keep both yellow and orange if possible. From £3 to £15.
Safety boots (toe-protected)	Steel or composite toe caps. Composite is lighter for long shifts. From £25 to £60.
Hard hat	Needed for builder’s yards, depots, and construction sites. From £5 to £20.
Safety glasses	Must be EN166-rated. Some sites won’t allow entry without them. From £2 to £10.
Long-sleeve hi-vis jacket	Covers sites that don’t allow short sleeves. Choose waterproof or breathable. From £15 to £60.
Hi-vis trousers or joggers	Full leg coverage often required. Joggers are lightweight and site-compliant. From £15 to £40.
ADR kit	For ADR work. Includes gloves, eyewash, extinguisher, hazard signs. £40 to £80.
White glove PPE	May be required for high-value jobs. Clean, professional protective wear. £10 to £30 per set.
Airside hi-vis	Needed for airport deliveries. Some sites require specific colours. £10 to £25.

What is the minimum PPE a courier should carry?

You’ll need a high-vis vest and protective boots at the very least. Most sites won’t let you through the gate without them. Keeping a full kit in your van means you’ll never miss out on a job due to missing gear.

Are couriers legally required to wear PPE?

As a self-employed driver, you’re not bound by employee rules. But site owners can set their own requirements. If you want to pick up or drop off at their premises, you have to follow their rules.

What happens if I turn up without the right PPE?

You might be turned away or delayed. In some cases, it could cost you the job entirely. It’s not just about meeting site rules—it helps protect you, too.

Is there specialist PPE for ADR loads?

Yes. ADR deliveries usually require more than just a vest and boots. You’ll need an ADR kit, gloves, hazard labels, and sometimes additional documentation. This is standard for ADR work.

What’s the difference between orange and yellow hi-vis?

It depends on the site. Rail sites often ask for orange. Other places, like some Royal Mail depots, may only accept yellow. Carrying both can help cover all bases, especially when doing chilled transport or secure depot work.

If you’re just starting out as a courier driver, you’ve probably already heard about PCNs, or Penalty Charge Notices. They can feel like part of the job, especially when you’re delivering in towns or cities where parking is tight and time is limited.

But too many PCNs can eat into your profits, waste your time, and make running your courier business harder than it needs to be.

In this guide, we’ll explain what PCNs are, how they affect couriers, and what you can do to stay one step ahead.

What are PCNs and who issues them?

When we say PCNs, we’re usually talking about two types of parking charges that get sent through the post. They might look the same at first, but they come from different authorities and follow different rules.

Understanding the types of PCNs

The first type is the Penalty Charge Notice, usually issued by councils or Transport for London. These are official charges under traffic regulations. They apply if you stop in a loading bay for too long, park on double yellows, or enter a bus lane, for example.

The second is the private parking charge, issued by companies like ParkingEye or Euro Car Parks. These apply in supermarket car parks, business estates, or hospital grounds. These aren’t fines in the legal sense. They’re invoices for breaching the terms of private land use.

Both are commonly called PCNs, but they come from different places and carry different weight.

Private parking charges vs council PCNs

Private parking charges are based on contract law. If you park on private land, signs at the entrance usually outline the terms (e.g. 2 hours free for customers). If you break those terms, the company may send a charge to the registered keeper of the vehicle.

Penalty charge notices, on the other hand, come under civil law. Local councils enforce them through ANPR cameras or traffic wardens. If you ignore these, they can be passed to enforcement agents and lead to court action.

It’s worth knowing that only penalty charge notices can lead to bailiff action without a separate court case. For private parking charges, the company must win a claim in the small claims court before anything else happens.

Why courier drivers get so many PCNs

Doing courier jobs means you’re on the road all day, often with tight deadlines and unpredictable drop-off points. That puts you at higher risk of PCNs, especially in busy areas.

You might stop in a loading bay for five minutes longer than allowed. Or return to a street for a second drop, only to get caught by ANPR cameras set up for restricted repeat visits. In some towns, you’ll struggle to find any legal parking within walking distance of the customer.

Many new drivers also stop in private car parks—supermarkets, petrol stations, or hospitals—to grab lunch or take a break. These places often have ANPR cameras and hidden time limits.

And if you’re covering overnight courier jobs, you’re more likely to use car parks late at night when enforcement still applies, but signage is harder to see.

The job puts you in these spots every day. That’s why courier drivers need to be clued up on PCNs early on.

What to do when you receive a PCN

It’s frustrating to get a notice through the post, especially if you feel you were doing your job properly. But it’s always better to act quickly.

How to appeal council-issued PCNs

For penalty charge notices, you usually have 28 days to respond. If you pay within 14 days, the charge is often reduced by 50%. But if you think it’s unfair, you can challenge it.

Submit an appeal online or in writing. For example, if you were issued a PCN by Transport for London, you can pay or appeal the fine on their portal.

Include evidence like delivery logs, GPS vehicle tracking, or time-stamped photos. If you were loading or unloading goods, say so—and provide proof. Couriers are allowed to stop in many restricted areas if the stop is for work and clearly documented.

How to appeal private parking charge notices?

You can also appeal private parking charges, and many get cancelled when properly challenged. Start by contacting the company with your evidence.

Was the signage poor? Did you stay for less than the grace period? Were you actively working on a delivery? Mention all of that.

If they reject your appeal, you can take the case to POPLA (Parking on Private Land Appeals). Their decisions are independent, and many appeals are successful when there’s strong evidence.

Don’t just ignore a private parking charge. While some companies don’t follow up, many do. If they take the case to court and win, you could end up with extra fees or even a CCJ.

According to the British Parking Association, over 50% of private parking charge appeals are cancelled at the first stage or through POPLA. Common successful appeal reasons include:

The hidden costs of PCNs for courier businesses

It’s not just about the cost of the fine. PCNs affect your time, your admin, and your mental load.

Over a month, just a few PCNs can undo the profit from several runs. And that’s before you factor in rising costs like courier van diesel costs and courier insurance.

How to reduce your risk of getting PCNs

Plan your drop-offs with restrictions in mind

Use mapping tools that show red routes, loading zones, and parking restrictions. Apps like Parkopedia and JustPark can help you find legal spots close to your delivery points.

You can also mark regular drop-offs where restrictions apply, so you know what to expect on repeat visits.

This is especially useful if you’re doing international courier work, where local parking rules can change from one authority to another.

Use delivery evidence to cover yourself

Keep a record of every drop—time, address, and activity. A photo of your van at the delivery location, or a timestamped receipt, can go a long way in an appeal.

Even a screenshot from your delivery app helps show you were on legitimate business.

It’s worth taking that extra 20 seconds, especially if you’re stopping in a spot where enforcement is likely.

Helpful tools and habits for new couriers

Set time each week to check for new PCNs. Don’t let appeals pile up. Keep digital folders for receipts and photos. If you subcontract, agree up front who handles fines and how appeals work.

You’ll also want to keep VAT receipts from car parks or road fees. Even though private parking charges aren’t VAT-qualifying, related expenses like council charges and tolls can be.

Typical PCNs costs across the UK

Not all PCNs cost the same. Charges vary depending on where the offence happened and what type of rule was broken. Some areas are much stricter than others, especially if you’re delivering in larger cities or regulated zones.

Here’s a quick overview of common penalty charge notice rates across major UK cities:

PCN charges in major UK cities

While most authorities offer discounts for early payment, appealing or challenging the notice is often worth it, especially if you were delivering at the time.

PCN charges in London boroughs

London is a different beast. Each borough sets its own rates, and many apply higher charges for more serious offences.

City	Average PCN Fee	Notes
Birmingham	£70 (£35 early payment)	City centre restrictions, ANPR and bus lane zones
Manchester	£60 (£30 early payment)	Includes time-limited bays and loading restrictions
Glasgow	£60 (£30 early payment)	City-wide parking and traffic enforcement
Leeds	£70 (£35 early payment)	Covers city centre, bus lanes and school zones
Bristol	£60 (£30 early payment)	Often issued for restricted parking and loading

If you’re navigating London, understanding the fee structure can help you avoid unnecessary costs.

Borough/Authority	Average PCN Fee	Notes
Transport for London (TfL)	£160 (£80 early payment)	Red routes, bus lanes, yellow box junctions
Westminster	£130 (£65 early payment)	Very active enforcement in central zones
Camden	£130 (£65 early payment)	Includes residential zones and loading areas
Hackney	£130 (£65 early payment)	Frequent patrols and bus lane monitoring
Islington	£130 (£65 early payment)	Strict rules around schools and cycle lanes
Haringey	£110 (£55 early payment)	Less central but still active enforcement
Southwark	£130 (£65 early payment)	Controlled zones and ANPR use in high-traffic areas

These fees apply per offence, and London boroughs often use ANPR cameras and mobile patrols to catch violations.

If you’re picking up overnight courier jobs or running through multiple zones in a day, you’ll want to plan your route carefully and factor in things like toll roads, congestion charges, and parking access.

You’ll also find that some of the best locations for couriers are just outside the stricter central boroughs, offering easier parking and fewer restrictions.

Frequently asked questions

What’s the difference between a PCN and a private parking charge?

A Penalty Charge Notice is issued by public bodies, like local councils or Transport for London. A private parking charge comes from a company managing parking on private land. Both are referred to as PCNs, but they follow different legal routes.

Will a PCN affect my credit rating?

Not always. Council penalty charge notices won’t appear on your credit file unless bailiff action escalates. But if a private parking charge goes unpaid and the company takes you to court—and wins—it could result in a CCJ if ignored.

Can I appeal if I was on a delivery?

Yes. Whether it’s council or private, evidence matters. Provide proof of delivery time and location. Explain why the stop was necessary, and include any relevant documents. Many appeals are successful when there’s a clear work-related reason.

How long do I have to deal with a PCN?

Usually 28 days from the issue date. If you pay within 14 days, you often get a discounted rate. But don’t wait too long—late appeals might not be accepted, especially for penalty charge notices.

What if the PCN was sent to my courier company?

If you’re driving a hired or company-owned vehicle, the notice might go to them first. They’ll often nominate you as the driver, passing the liability on. Always check your hire agreement or contract to see who’s responsible for PCNs.

If you’re a courier, you know that delivering parcels safely and on time is your top priority. But what happens when things go wrong? What if a package gets lost, damaged, or stolen during transit?

That’s where Goods in Transit (GIT) Insurance comes in. It’s your safety net, ensuring you’re not left out of pocket when the unexpected happens.

What Is Goods in Transit Insurance?

Goods in Transit Insurance (GIT) is a type of cover that protects goods while they’re being transported. Whether you’re using your own van or a third-party service, this insurance covers:

It’s essential for anyone involved in transporting goods, as it helps relieve financial risks associated with lost or damaged items.

Why do couriers need it?

Imagine this – you’re driving along, and suddenly, another vehicle swerves into your lane, causing you to brake sharply. A parcel shifts and gets damaged. Without GIT insurance, you’re liable for the cost of that item. But with the right cover, your insurance can help cover the replacement or repair costs.

Moreover, GIT insurance isn’t just about protecting goods; it’s also about protecting your reputation. If a client receives a damaged item or a parcel goes missing altogether, it reflects poorly on you. Having insurance shows you’re professional and prepared for such situations.

How does it differ from other insurance?

You might wonder, “I already have van insurance; isn’t that enough?” While van insurance covers your vehicle and any damage you cause to others, it doesn’t cover the goods you’re transporting. That’s where Goods in Transit insurance comes in – it specifically covers the items in transit.

Plus, GIT insurance can be tailored to your specific needs. For instance, if you’re transporting high-value items, you can opt for a policy that provides higher coverage limits. Some policies also offer tools and equipment cover, which is handy if you’re carrying expensive scanning devices or other gear.

The stats: How big is the problem?

In the UK, parcel delivery issues are more common than you’d think. According to Citizens Advice, nearly 15 million people experienced a problem with a parcel delivery in just one month. That’s a staggering number!

One of the major players in the delivery industry, Evri, reported losing approximately 8 million parcels in 2025 alone. While they handle around 800 million parcels annually, this still means a 1% failure rate, which is a significant figure when dealing with millions of items.

Overall, 7.4 million people in the UK have fears that the parcels they send and receive are at risk of being stolen.

These statistics highlight the importance of having GIT insurance. With so many deliveries going missing or getting damaged, being covered ensures you’re not left financially exposed.

What does GIT Insurance typically cover?

However, it’s important to note that not all items are covered. Common exclusions include:

Always read the policy details to understand what’s included and excluded. If you speak to our partners Business Choice Direct (BCD), they will explain everything to you to simplify the process.

How do I choose the right level of cover?

Getting the right level of GIT Insurance is all about understanding what you’re carrying, how often you’re working, and what risks you’re exposed to. Consider the value of the goods you transport and the risks involved.

For high-value courier items (electronics, jewellery, designer goods), you’ll need a higher level of cover, possibly with extra conditions like tracking or signed delivery. For low-value or bulk items (clothing, books, food) a basic level of cover might be enough.

If you do ADR courier work, including hazardous or perishable items, you may need specialist GIT insurance.

Make sure you consider special risks as well. For example, if you need overnight storage in vehicle or regularly do overnight courier jobs, you may need a clause to cover cargo theft when goods are left in the van. If you undertake multiple drops per day, because more stops means higher risk of theft or loss, this will affect your premiums. If you do long-distance hauls or Europe delivery, make sure the policy covers long-range and international courier work.

Make sure your policy includes theft, accidental damage, loss in transit and loading and unloading incidents. Also check the excess (how much you pay if you make a claim) and claim limits per item. Some insurers limit payout to a certain amount per parcel.

It’s better to have slightly more cover than you think you’ll need than to be underinsured. This is where it is valuable talking to a knowledgeable broker like BCD, who can advise you of appropriate cover to meet your needs and explain the policy in a straightforward way.

While this might seem like an additional expense, consider it an investment in your business’s protection and professionalism.

What happens if a parcel goes missing?

If a parcel goes missing or is damaged, stay calm. Accidents and issues happen in this job. The key is how you handle them.

Note the time, location, and any unusual circumstances (e.g. bad weather, vehicle break-in, etc.). Check your vehicle tracking system or delivery app. Double-check your route and delivery location.

Report it immediately

Let your employer, dispatcher, or delivery platform know what’s happened ASAP. If you’re self-employed, contact the client or shipper directly. Use the appropriate internal reporting system or email. Some delivery platforms (like Amazon Flex, DPD, etc.) have specific loss/damage reporting tools.

Check your insurance

If you have GIT Insurance, now’s the time to check your policy and start the claims process. If you don’t have GIT cover – now’s the time to call the helpful team at BCD!

Note that if you don’t have GIT insurance and the load or parcel is valuable, you might be liable for the cost of the item depending on your contract.

How can you avoid issues in the future?

Scan items at every point, get signatures or photo evidence and avoid risky “safe places”, and always keep your van locked and secure.

Could you have improved security? Did something about the drop-off point seem unsafe? Do you need better courier insurance or tracking procedures?

Most delivery apps show proof of delivery and that you followed the delivery instructions exactly. If you did, you’re usually not held responsible, but always check your company’s policy.

You’re human, and things occasionally go wrong in this line of work. What matters is that you act quickly, communicate clearly, and protect yourself with the right cover and good delivery habits.

Goods in Transit Insurance is a vital safety net for couriers. It protects you financially and helps maintain your professional reputation. With parcel delivery issues on the rise, having the right insurance in place is more important than ever. Stay protected, stay professional, and drive with confidence.

Why use Business Choice Direct?

The experience team at BCD make getting insurance quick, simple, and cost-effective.

They understand the everyday challenges couriers face. With years of experience in reliable, competitive courier insurance, BCD can help you save time, money, and avoid costly mistakes.

Their cover isn’t off-the-shelf – it’s tailor-made to suit your specific needs. What may not be your top priority is always theirs!

GIT insurance FAQs

Am I automatically liable for lost or damaged goods?

Not always. It depends on your contract and whether you have GIT insurance. Some companies/platforms will cover you if you followed procedures.

What if the customer claims it never arrived but I delivered it?

Use your delivery records, tracking info, and photo evidence. If your process was correct, you’re unlikely to be held liable.

Is GIT insurance mandatory?

No, Goods in Transit insurance it’s not legally required. However, many clients and delivery platforms, like Courier Exchange and Amazon, require it before you can transport goods for them or their members.

Does GIT insurance cover damage caused by my own negligence?

It depends on the policy. Some insurers may cover such incidents, while others might exclude them. Always check your policy details.

Can I get GIT insurance if I’m a part-time courier?

Yes, GIT insurance is available for both full-time and part-time couriers. Policies can be tailored to suit your needs.

Does GIT insurance cover goods stored overnight in my vehicle?

Typically, no. Most policies exclude cover for goods left unattended overnight. However, some insurers offer optional add-ons for this scenario.

If you’re just getting started as a courier, you’ve probably already sorted your van and your courier insurance. But what happens if your van breaks down halfway through a job?

Having the right breakdown cover can save you time, money, and hassle when you’re out on the road. Whether you’re a solo driver or managing a small team, picking the right policy means less stress when things go wrong.

In this guide, we’ll walk through what’s included in breakdown cover for courier vans, typical costs, the difference between personal and business policies, and which providers to consider.

What is breakdown cover for courier vans?

For couriers, that means you won’t be left stranded mid-job, which helps protect your earnings and your reputation.

What does a typical policy include?

How courier policies differ

Standard breakdown cover is built for personal vehicles. But breakdown cover for business use takes your workload into account.

If you’re using your van for international courier work, make sure the provider includes European breakdown cover or offers it as an add-on.

How much does breakdown cover cost?

Factors that affect the price

If you’re working with a second-hand courier van, be prepared to pay a little more, especially if it’s over ten years old.

Example price ranges

Fleets usually get discounted rates, especially if you’re insuring multiple vehicles under the same policy.

Choosing the right breakdown cover

There’s no one-size-fits-all approach. The right cover for you depends on how and where you work, what kind of van you drive, and whether you’re operating solo or as part of a team.

Individual couriers vs fleets

If you’re a self-employed courier driver with one van, a single-vehicle policy might be enough. But if you’re running multiple vans or plan to expand, look at multi-van or fleet policies.

Fleet policies are often cheaper per vehicle and come with simpler admin. This works well if you’re already thinking about fleet management.

Business-specific needs

If you often work outside standard hours, look for providers that operate 24/7 with minimal wait times.

Top providers of breakdown cover

Several providers offer commercial van breakdown cover, with varying features and pricing.

Check if they include courier vehicle tracking or a mobile app so you can monitor the recovery status in real-time.

What to watch out for in the small print

Always check what’s included before signing up. Some exclusions might affect you more than others, especially if you’re just starting out or relying on a second-hand van.

Frequently asked questions

What’s the difference between personal and business van breakdown cover?

Personal policies are designed for everyday drivers and often exclude business usage. If you’re using your van for deliveries, you’ll need breakdown cover for business use or breakdown cover for courier vans.
Driving without the correct cover could mean your policy’s void.

Is 3.5 ton van breakdown cover different from standard van cover?

Yes. Vans over 3.5 tonnes are classed as heavy vehicles, and many standard breakdown providers won’t cover them. If you drive a heavier van, always check that the provider offers breakdown cover for commercial vehicles at that weight class.

Can I get short-term breakdown cover for courier vans?

Some providers offer monthly or short-term business cover, but these are less common and can cost more. Most couriers choose annual policies for better value and consistency. Short-term cover might suit seasonal drivers or those doing temporary self-employed courier driver jobs.

Does breakdown cover for business use cover me across the UK?

Usually, yes. National recovery is included in mid- to top-tier packages. But always check the exact terms—some budget policies only offer local towing. If you’re doing jobs across the country or taking on overnight courier jobs, national recovery is worth having.

What should I do if I break down mid-delivery?

First, contact your breakdown provider and arrange recovery. Then let your client or the shipper know. It’s helpful to have your courier insurance and delivery details on hand in case you need to file a claim or reschedule the drop-off.

Taking on international courier work can open up more profitable opportunities for UK-based drivers. European loads often pay better, especially for longer distances or urgent shipments. If you’re just starting out as a courier, working abroad might sound like a big step, but with the right prep, it’s very doable.

In this guide, we’ll look at what you need to get your van and documents ready for courier work abroad, from breakdown cover and vehicle checks to what sort of jobs you can expect on the platform.

What documents do you need for courier work abroad?

You can’t cross into the EU without the right paperwork. And once you’re in, you’ll need to keep these documents to hand in case you’re stopped or asked at a border.

Passport, permits and customs documents

Make sure your passport is valid for at least six months. Some EU countries also ask for an International Driving Permit (IDP), depending on where you’re going and how long you’ll stay.

Operator licence and CMR notes

You don’t need a full O-licence if you’re only using a van under 2.5 tonnes for your own loads. But if you’re subcontracting or carrying goods for others, you may need one – especially post-Brexit.

Make sure you’ve got CMR insurance and a completed CMR consignment note for each cross-border load. These are standard documents for international goods transport and protect both you and your customer if anything goes wrong.

Vehicle checks for long-distance EU courier work

Long drives across Europe mean you’ll need your van in top condition. Nobody wants to break down halfway across France with a frozen shipment in the back.

If you’re running frozen and chilled transport, double-check that your fridge unit is compliant with EU standards and serviced recently.

Having a well-maintained van helps avoid delays and shows you’re reliable, especially when bidding for higher-paying international courier work.

Get the right cover in place

Accidents and delays can happen anywhere, but they’re harder to sort when you’re hundreds of miles from home.

Do you need separate European breakdown cover?

Some providers also offer multilingual support, which can be helpful in a stressful situation.

Cross-border courier insurance

Standard van cover won’t always apply once you cross the Channel. You’ll need a policy that extends to EU countries and includes:

If you’re regularly doing international courier deliveries, speak to your broker and make sure your policy fits the work you’re doing.

Prepare for border checks and customs delays

Cross-border jobs often involve longer waits at ports or terminals. Since Brexit, checks are tighter, and every country has its own process.

Plan your route with extra time for delays. Keep calm if you’re stopped, it’s part of the job. And remember, some countries charge extra fees on toll roads, so have a payment method ready or get a tag in advance.

If you’ve got a regular route through a specific port or border, use that to your advantage when looking for repeat European loads. Clients prefer drivers who know the process and can avoid common delays.

Why international courier work can help grow your business

Most international courier work pays more than local jobs. That’s down to the added paperwork, time, and risk. But for drivers who prepare properly, it can be a steady source of work, and it can help you stand out.

Higher rates and long-term clients

Jobs that cross borders usually have better rates, especially if you’re covering long distances or transporting urgent items. Many freight forwarders will shortlist drivers who’ve done EU courier work before and know the paperwork.

Repeat work is common too. Once a shipper knows you can handle courier work abroad, you’ll be front of mind when they post new loads.

Stand out on Courier Exchange

Platforms like Courier Exchange let you filter by route, region, and job type. You can target international courier work directly, and tailor your profile to highlight your experience with European loads.

Make sure your feedback score stays high, and note any extra services you offer. Drivers who’ve done music festival courier jobs, for example, often get repeat summer bookings due to their reliability under pressure.

You’ll also want to track costs carefully. For example, using courier fuel cards can help keep fuel costs down when you’re travelling across multiple countries.

Frequently asked questions

Do I need a special licence for EU courier work?

Not always. For vans under 2.5 tonnes, you don’t need a full operator licence unless you’re subcontracting or working for someone else. If you’re using a larger vehicle, check with DVSA for current rules.

How much can I earn doing courier work abroad?

Rates vary depending on the load, distance, and urgency. However, many drivers report higher pay for international loads, especially time-critical or specialist deliveries.

Can I take refrigerated goods into Europe?

Yes, but your van needs to meet EU transport standards. You’ll also need the right insurance and paperwork, especially for perishable items that are transported using cold chain logistics.

What if my van breaks down in Europe?

That’s where European breakdown cover comes in. It can cover roadside repairs, hotel stays or getting your van (and load) back to the UK. Always keep emergency numbers handy.

Where can I find regular self-employed courier driver jobs abroad?

Courier Exchange is a great place to start. You can search for self-employed courier driver jobs that include courier work abroad, or filter by international destinations to match your preferred routes.

Whether you’re new to courier work or running your own van full-time, staying legal on the road is part of the job.

One area that can catch owner-drivers out is the MOT. It’s easy to overlook in a busy week, but driving without a valid MOT can lead to more than just a fine. It can stop you working.

This guide breaks down the legal bits around driving without an MOT, including when it’s allowed, when it’s not, and how to stay on top of it as a working courier.

What is an MOT and why does it matter?

The MOT (Ministry of Transport) test is a legal check that makes sure your van is roadworthy. It looks at safety features, emissions, and general wear and tear.

If your van is over three years old, you need to book this check once a year at an authorised test centre.

For couriers, the MOT isn’t just paperwork. You can’t take on courier loads or drive to pick up a load if your van doesn’t pass. It’s a basic part of courier van maintenance, and without it, you’re off the road.

Can you legally drive without an MOT?

There’s only one legal reason to drive without an MOT: if you’re heading to a pre-booked MOT test. That’s it.

You must go straight to the garage. If the police stop you, they’ll expect to see proof of the booking. A text or email confirmation should do the job.

Any other journey is illegal. Whether it’s a quick collection, a job in the next town, or even popping to the shops, you’re not allowed to drive once the MOT has expired.

That applies even if the van feels fine to drive. Legally, it’s still off the road until tested.

What are the risks of driving without an MOT?

Police penalties and fines

If you’re caught driving without an MOT, the police can issue a fine of up to £1,000.

If your van has a known dangerous fault and you’re driving it anyway, the fine can go up to £2,500. You could also get 3 points on your licence or face a ban.

Police use ANPR (Automatic Number Plate Recognition) cameras, so it doesn’t take much for them to spot you. If flagged, you’ll be pulled over and asked for proof of your MOT.

Insurance invalidation

This one catches out a lot of new drivers. Most courier insurance policies require you to have a valid MOT. If your MOT is out of date and you get into an accident, your insurer might reject your claim.

That means no cover for repairs, damage to someone else’s vehicle, or personal injury costs.

Worse still, it could impact your ability to work if your van’s written off or taken off the road.

Is there a grace period for an expired MOT?

No. There’s no grace period after your MOT runs out. As soon as it expires, the van is no longer road legal. The only exception is the trip to a pre-booked MOT appointment.

Even if your MOT expired yesterday and the van feels fine, you still can’t use it for work until it passes a new test.

What happens if you accidentally drive without an MOT?

It happens. Maybe you missed the reminder, or assumed it was booked. But accidentally driving without an MOT is still illegal. The law doesn’t make exceptions for forgetfulness.

If you’re stopped and have no test booked, you could be fined. It doesn’t matter if it was an honest mistake.

What to do if you’re stopped

If the police stop you and your MOT is expired, they’ll check for a valid appointment. If you’ve got one, you might be allowed to carry on to the garage.

But if there’s no booking, expect a fine and possibly points on your licence. You might also be stopped from continuing your journey if the van is considered unsafe.

Tips to avoid driving without a valid MOT

Staying on top of your MOT doesn’t need to be a hassle. Here are a few ways to stay road legal and avoid disruptions to your work:

Staying organised will keep your van legal and your courier work running smoothly.

When does a new van need an MOT?

New vans don’t need an MOT until three years from their registration date. After that, it’s once a year on the expiry date of your last test.

If you’re buying a second-hand courier van, check the MOT history online using the van’s reg. That way, you’ll know when the next test is due.

FAQs about driving without an MOT

Can I drive with an expired MOT if I have insurance?

No. Even if your insurance is valid on paper, the policy may not pay out if your MOT has expired. Most insurers include a clause about this. Always check the fine print.

What if I forget to renew my MOT?

You’re not alone. It’s a common issue, especially for new drivers. But it doesn’t excuse you from penalties. Set up reminders and book early to avoid last-minute problems.

Can I drive home after a failed MOT?

Only if your van is still roadworthy and no ‘dangerous’ faults were found. If the garage lists a serious issue, you’ll need to tow the van or get it fixed on-site before moving it.

Will the police know my MOT has expired?

Yes. ANPR systems check your reg against the DVLA database. If your MOT’s expired, expect to get flagged and pulled over, especially on motorways or in urban areas.

Can I tax my van without an MOT?

No. If your MOT has run out, you won’t be able to renew your vehicle tax. Once the van passes its MOT, you can tax it and get back on the road.

If you’re a courier just starting out, you might be looking for ways to stand out or take on more specialised work. One option worth considering is getting a waste carrier licence. It can open the door to a niche that’s often overlooked, but has solid earning potential and steady demand.

In this guide, we’ll explain what it is, how to apply, what it costs, and how it fits into building your courier business.

What is a waste carrier licence?

A waste carrier licence lets you legally transport waste as part of your business. That includes any rubbish, scrap, or unwanted material you carry for someone else, whether it’s being dumped, recycled, or reused.

Even if the load doesn’t seem like “waste” in the usual sense, it can still count. For example, if you collect used tyres from a garage or move broken appliances for a council, you’ll need to register as a waste carrier.

Common waste types carried by couriers

Couriers working in this space can end up handling a wide range of waste loads. Typical examples include:

Even if the load doesn’t smell like rubbish, it could still be classed as waste legally. It’s always best to check with the customer and Environment Agency websites if you’re unsure.

Do I need a waste carriers licence for this work?

If you’re being paid to carry anything that’s classed as waste, then yes, you likely do.

A few exceptions exist. If you’re only moving your own business waste (like packaging or damaged goods from your van), and you’re not getting paid to transport it, then the lower tier might cover you.

But if you’re picking up anything from customers – whether it’s going to the tip, a recycling site, or even being reused – you’ll need the upper tier licence.

Why some couriers focus on waste work

The logistics industry is full of opportunity, but it’s also competitive. Many new couriers take on anything and everything to get started.

Working as a registered waste carrier means you can tap into a more specific group of clients, including:

These businesses often need someone reliable for regular clearances. If you’re consistent and easy to work with, you could find steady high-value courier jobs all year round.

Benefits of going niche

Focusing on waste loads gives you a clearer identity in the market. It can also lead to more repeat work than general pallet or parcel runs. You’re not just another van driver; you’re someone who understands how to deal with waste loads properly.

And the competition? It’s usually lower. Many couriers shy away from waste because they’re unsure about the rules. That gives you an edge if you’re willing to register and handle things properly.

This kind of work also pairs well with other specialist courier services, like moving construction materials or bulky clearances.

How much is a waste carriers licence?

The waste carrier licence cost depends on where you apply and what type you need.

In England, the upper tier licence costs around £154 for a three-year period. Renewals are usually a bit cheaper. You apply online through the Environment Agency. Scotland and Wales have similar pricing structures, though it’s always worth checking current fees on their websites.

The lower tier licence is free, but doesn’t cover you for carrying other people’s waste.

Waste carrier licence cost vs. potential earnings

At first glance, £154 might seem like a cost you can skip, but if you take just a few waste jobs a month, you’ll easily make it back.

Say a small landscaping firm hires you to clear garden waste weekly. Even at £40 per trip, that’s over £2,000 a year. That makes a waste carrier licence a pretty solid investment in your courier business.

There’s also less competition in this space, especially in smaller towns or rural areas.

And once you’re registered, you can advertise yourself as a licensed waste carrier—adding trust and professionalism to your profile.

What to expect after you apply

The application process is pretty straightforward. You’ll fill out some business details online, answer a few questions about the type of work you do, and pay the fee.

In most cases, you’ll get your licence number in a few days, and receive a certificate shortly after. You’ll also appear on the public waste carriers register, which potential load posters can search if they want to double-check your status.

Make sure your business name, contact details, and licence number are easy to find on your website or profile.

Waste carriers licence rules and compliance

Being registered isn’t just about ticking a box. You’ll need to keep basic records and follow some rules when carrying waste.

If you’re stopped by the Environment Agency or a local authority, they might ask to see:

It’s good practice to keep digital copies of job info, including client names, collection times, and delivery points. If you’re a member of Courier Exchange, all of your past jobs and PODs are stored online and accessible whenever you need them.

Staying compliant as a registered waste carrier

You’re responsible for what happens to the waste you carry. That means making sure it goes to an authorised facility, like a licensed tip or recycling site.

You don’t need to store waste or process it, but you do need to handle it correctly while it’s in your van.

Make sure your van’s secure and suitable for the loads you’re carrying. A van with partitions or tie-down points helps here. If you’re thinking about upgrading, our guide on buy or hire a courier van is worth a read.

Limitations of a waste carrier licence

The waste carrier licence lets you transport waste, but it doesn’t let you store it, sort it, or run a full recycling business. For that, you’d need extra permits.

There are also limits on what type of waste you can move. If you’re dealing with hazardous waste—like chemicals or asbestos—you’ll need to register for that separately. You might also need ADR certification, depending on the load type.

And of course, you’ll still need proper courier insurance, vehicle tax, and any local permits required for disposal sites.

This type of work can be messy, so keeping your van clean and well organised matters. Some drivers even invest in a second van just for waste jobs as their courier fleet grows, or upgrade to trucks to expand their per-job capacity – choosing the right truck size is important if that’s your plan. Alternatively, you can look for courier subcontractors with a waste carrier licence, and use them to expand your capacity and enable specialist waste services.

Frequently Asked Questions

How much is a waste carriers licence in the UK?

The current waste carrier licence cost for an upper tier licence in England is £154, valid for three years. Renewals cost less. This applies if you’re moving other people’s waste for money. Lower tier licences are free, but limited in scope.
You can apply online via the Environment Agency, Natural Resources Wales, or SEPA.

Do I need a waste carriers licence for scrap metal?

Yes, if you’re collecting scrap metal for others (even if you’re dropping it off at a licensed yard) you’ll need a waste carriers licence.
If you’re buying and selling scrap as a business, you may also need a scrap metal dealer’s licence. Always check with your local council for extra rules.

How long does it take to get a waste carrier licence?

Most drivers receive confirmation within 1 to 5 working days, depending on the agency and the accuracy of your application. Your details will also be added to the public register, which clients can search online.

Can I use my waste carrier licence across the UK?

In general, yes. If you register with the Environment Agency (England), your licence is recognised in Wales and Scotland too. But if you’re based primarily in Scotland or Wales, you should register with SEPA or Natural Resources Wales instead.

What happens if I carry waste without a licence?

You could face fines of up to £5,000 or more, and risk losing contracts with clients who require compliance. Your van might also be seized if it’s used illegally. It’s not worth the risk – especially when the licence is cheap and easy to get.

Load restraint in vans: practical advice for couriers

What we’ll cover

Why load restraint matters for courier drivers

Following the rules

Types of load restraint equipment

1) Ratchet straps and tie-downs

2) Blankets and padding for fragile cargo

3) In-van bars, nets and fittings

Securing loads for different freight types

Pallets and bulk items

Boxes and loose items

Fragile or high-value cargo

Irregular-shaped freight

Best practice for safe load restraint

Quick do’s and don’ts

Keep an eye on the weather

Common mistakes when securing cargo

How to build good habits with load restraints

Get access to 15,000+ daily loads on Courier Exchange

FAQs about van load restraints

What is the safest way of securing cargo in a courier van?

Do vans come with built-in load restraints?

How often should straps and restraints be replaced?

What’s the best method of securing loads on pallets?

Do I need to record my load checks?

What load restraints should every courier carry?

What we’ll cover

5-Step Process

1. Safety first

2. Contact the police

3. Exchange and gather information

4. Avoid admitting the accident was your fault, even if you are pressured

5. Contact your insurance company

Can you be personally liable for damages after an accident while working as a courier?

Do you need to report minor accidents?

How can courier insurance protect you?

What to look for in courier insurance

Ready to see how you can build your business on CX?

Driving accidents: FAQs

Can public liability insurance cover road accidents?

How long do I have to report an accident to my insurance provider?

What happens if I’m found at fault for the accident?

Will my personal car insurance cover me if I’m working as a courier?

What we’ll cover

Where are the Blackwall and Silvertown tunnels?

When do toll charges apply?

Peak and off-peak times

How much is the Blackwall and Silvertown tunnel charge?

Charges for courier vans and cars

Tunnel charge exemptions

How to pay for tunnel crossings

Using TfL Auto Pay

Manual payment options

What happens if you don’t pay?

Discounts and support options

For residents

For NHS staff and low-income drivers

Tips for courier drivers using the tunnels

What about alternative routes?

Ready to see how you can build your business on CX?

Frequently asked questions

How much is the Blackwall Tunnel charge for small vans?

What time is the Blackwall Tunnel free?

Do I have to pay the Silvertown Tunnel charges too?

Can I avoid the tunnel tolls entirely?

What’s the best way to pay?

What we’ll cover

What is Public Liability Insurance?

Why Public Liability Insurance matters for couriers

1. You deal directly with the public

2. Accidents happen, no matter how careful you are

3. Many clients expect it

4. Legal costs can be high

What does Public Liability Insurance cover?

How much cover do I need?

Business Choice Direct: supporting couriers with appropriate cover

Get access to 15,000+ daily loads on Courier Exchange

Public liability insurance FAQs

Can I get Public Liability Insurance if I’m new to courier work?

Does Public Liability Insurance cover accidents involving my vehicle?