How the Exchange is Responding to the Effects of COVID-19

We have various measures in place to prioritise the safety of our members, staff and partners during this time.

The Exchange Remains Fully Operational


Transport Exchange Group is responding to the effects of COVID-19 in an empathetic, proactive and practical way. Our top priority is the health and safety of our trade community, partners and staff. 

The Department for Transport has confirmed in writing that the work of the Transport and Logistics sector is essential and should continue to the greatest extent possible through this crisis. It is for this reason that we continue to operate with some adjustments.

Haulage drivers, managers, warehouse staff and all other logistics professionals need to continue to go about their business to keep supply chains moving, and government policy is clear that this applies to all supplies chains and not only those for food and medical supplies. At all times workers should however follow Public Health England guidelines on social distancing.

To download the full letter from Ben Rimmington, click here

Our Approach to COVID-19

1. Safeguard our member businesses

It’s our collective responsibility to protect the integrity of the Exchange and safeguard the interests of our member businesses as much as possible. We’ve asked our members to pay drivers and carriers on time or even earlier if possible.

Rest assured that we are also closely monitoring slow payers reported to us. Payment cooperation ensures the smooth-running of businesses and keeps loads moving. 

If you’re having difficulty or anticipate any problems, please speak to us. 

New Complaints Resolution (coming soon) 

We’ll be introducing a new Complaints Resolution process designed to resolve any payment issues quickly and efficiently. 

2. Keep our members informed

Our marketing email communications will continue as usual, with helpful information sent out to members about COVID-19 developments, product releases or platform-related updates. You can also refer to our pop-up banners found on the log in page of the platform for information. 

If your contact details have changed, see this article on how to update them. 

3. Navigate situations accordingly

We realise that each member’s circumstances are different. If you’d like to discuss anything relating to your account, please contact us on 020 8993 7100. 

We endeavour to treat your case with empathy and help you navigate your circumstances accordingly. 

4. Provide continuous customer support

We aren’t compromising the support promised to our members during this time. Our team is still available to help at the same operating hours: Mon-Fri, 9:00 am to 5:30 pm.  

In addition, we’ve expanded our team to cope with the increased volume of calls and enquiries relating to COVID-19. 

5. Have a fully remote workforce

For the continued safety and wellbeing of our staff, our head office remains closed until further notice with all employees working from home. Our operating hours remain unchanged to ensure the continuity of business on the Exchange. 

There are no impacts on our ability to keep the Exchange running reliably and securely. 

6. Share best practices

Transport and Logistics is a key sector and we need to keep supply chains running, but that doesn’t mean the safety of our members must be compromised. Our digital tools and app functionalities allow you to keep your business running while stopping the spread of COVID-19. 

For more tips on how to use our digital features to help stop the spread, click here

7. Postponed meetings and events

With all our staff working remotely, we are complying with the government’s social distancing guidelines. We’ve cancelled any pre-arranged face-to-face meetings with members, employees or partners. 

Our annual Members’ Evening, set to take place in June, is postponed until further notice. 

Working in logistics means that many of our members are in daily contact with people across the country. According to a recent study funded by the US National Institutes of Health, Coronavirus can survive on stainless steel and plastic for 72 hours and 24 hours on cardboard, so always bear this in mind whether you’re working in an office or behind the wheel.

We want to get you ready and equipped to prevent infection and protect others by providing practical information and tips for your profession.

Top 10 tips to protect yourself and others

Tip #1
It is advisable to check load details before quoting or accepting a booking. You can contact the load-poster by phone or text to see if you’re required to take certain measures or precautions during pickup or delivery.

Tip #2
Try and go completely digital with your workflow and POD process if possible, speak with customers to discuss beforehand as they may still want a hard copy POD. Stay informed with what type of PODs your recipient is willing to accept at this time, they may accept a picture of a written signature on a piece of paper.

Tip #3
Remember to wipe your mobile screen with disinfectant wipes but we recommend not exchanging your phone, pens and paper with your customers.

Tip #4
Keep disinfectant wipes with you to clean the inside of your vehicle, especially the steering wheel.

Tip #5
Pay special attention to Euro bookings as advice and restrictions will vary between countries.

Tip #6
Don’t restrict access to restrooms for carriers. For us to protect each other we must ALL wash our hands.

Tip #7
Avoid direct contact with those showing signs of illness to prevent the transmission of the virus onto your hands.

Tip #8
It’s best to sneeze and cough into tissues. Place a waste disposal bag in your vehicle. If you don’t have a tissue, sneeze or cough into the crook of your elbow. Steer clear of touching your face – this includes your eyes, lips and nose as you can infect yourself if your hands are carrying the virus.

Tip #9
There is a shortage of hand sanitisers in stores, but if you do happen to have some and you sneeze into your hands, use it immediately. If you don’t have hand sanitiser, wash your hands thoroughly with soap and water for 20 seconds.  

Tip #10
Don’t worry too much about wearing surgical face masks. If you happen to have them, it wouldn’t hurt to wear them. Face masks are more beneficial to people who have the virus so they can try to stop spreading it to others should they cough or sneeze.

Transport Exchange Group recognises that its members must be feeling a tremendous sense of pressure and uncertainty regarding Coronavirus and its potential effect on the economy.

Our team wishes you and your loved ones good health during this time. We are closely monitoring developments and will keep you updated.

CEO and Founder of the Exchange, Lyall Creswell, has shared a few words on how we can all pull together as a trading community to support our members.


“Dear Member,   

I write to you to offer you our full support at this time of unprecedented uncertainty and anxiety. Although we expect trading volumes on the Exchange to remain robust for the present, we are mindful that some of our member businesses will come under increasing pressure as the economic situation deteriorates.

As a trade community it is critical that we all play our part in helping each other to weather the crisis and pull through this together. Going forwards, I respectfully ask you all to consider implementing the following actions:

Those of you who are posting sub-contract work on the Exchange, please ensure that you pay your suppliers on time. Better still, if you are able to pay them earlier then please do so – the future of our industry depends upon the health and survival of suppliers.

Given the inevitable cash flow crunch in the wider economy, please be extra vigilant about the credit terms you extend to your end customers ‘off Exchange’.

Try and go completely digital with your workflow and POD process – this is the time to ask your end customers if they really need hard copy PODs and invoices when an electronic image scan could suffice. This will increase the efficiency of the whole supply chain and ensure that quicker payment terms and reduced costs can be achieved for everyone. In addition, this will help to reduce the inherent health risk of drivers spreading the virus when they pass pen and paper around multiple times during the day for those still using manual PODs. 

On a more general note, please take a few minutes to review our Rules, Regulations and General Policies of the Exchange. These now become more important than ever.

Please rest assured that our service will continue as normal throughout this period. We are fully geared up for our staff to work remotely if necessary. We have also accelerated the next phase of our off-site call handling operation which is now able to resolve the majority of your general enquiries.  

We will continue to investigate other ways to support our members as the situation develops and will keep you posted regularly.  

Myself and the entire team stand with you at this very challenging time and wish you all the very best”.  

Warm regards,  
Lyall Cresswell
Founder & CEO of Transport Exchange Group

If you manage a small fleet, then you’ve probably invested in a telematics solution. Telematics gives you several key benefits, but the main one would be giving customers full visibility of your fleet. This helps both parties to better manage risks and control unforeseen costs.

The ABAX Triplog system goes one step further. Unlike other telematics providers, its technology is already fully integrated with the Courier Exchange and Haulage Exchange platforms. By using these two powerful systems together, there’s no limit to the efficiency your fleet can achieve.

This seamless integration between ABAX and the Exchange has helped Victor Rowley, CEO of Start 2 Finish Couriers Ltd, witness productivity in his business like never before. 

The challenge faced

Victor, who founded the same day logistics company, specialising in the transport of commercial waste and hazardous goods in 2003, says that Transport Exchange Group has helped to grow his business.  “We have a very agile fleet, but it is small,” he says. “Transport Exchange Group’s virtual fleet is not only vast, but it’s extremely well-stocked too. That means that when I post a load on the Exchange, which I do around 25 times a month, the smart load matching tool always ensures that I can find an ADR-accredited driver, whose vehicle meets the required standards, to take on the job and carry it out in a timely and professional manner.”

However, like many small fleet operators, as his business grew, Mr Rowley says that “it became increasingly difficult to manage his time”.

He explains, “As I posted more loads through the Exchange, I found that I was spending most of it keeping my customers updated regarding the status of their loads.”

Mr Rowley contemplated hiring another member of staff to help him in the office, but after careful consideration, he concluded that the extra money that he would need to put towards “wages, national insurance and pensions payments” made it “a counter-productive step”.

The simple solution

Seeing that recruiting a member of staff was out of the question, Mr Rowley simply integrated his ABAX Triplog GPS-based vehicle tracking system with Courier Exchange. As a result, he solved his problem.

Mr Rowley says he’s been using “integrated telematics for around two years now”. In terms of operational efficiency, while he says that “it’s difficult to put a figure on it”, but the benefits it has brought “have been instant and far-reaching”.

The benefits

He explains, “These days when I post a load using the Exchange, the ABAX system provides me with live tracking updates – every second of every minute. And what’s more, as the GPS-based system is running all of the time, it can’t be turned off by a driver, nor does it ever go down. As a result, I always receive a reliable, resilient and robust service, which appears on the Live Availability Map. But what’s really clever is that the CX system enables my customers to receive real-time alerts too – and as often as they require them. The best bit, however, is that I don’t have to lift a finger as the updates are sent to them automatically”

While Mr Rowley mostly uses the Exchange “to post loads”, he says that “the enhanced visibility” made possible by the integrated telematics really comes to the fore when he’s posting a load.

 “The combination of the ABAX telematics system with the Exchange’s software lets me post the location, status and availability of my vans in real-time on the live map. This means that every one of the 6,000-plus member businesses on the Exchange can see my vehicles and that massively increases the chances of a booking.”

With integrated telematics taking care of the tedious tasks that were once a big part of his daily ‘to do’ list, Mr Rowley says he has more time “to focus on other parts of the business that need his attention”.

“This has enabled me to provide an even better quality of service to my customers than I was previously able to,” he adds.

What’s more? “The ABAX telematics system helps me to better maintain my fleet. How? Well, it gives me the visibility to control and to reduce fuel costs. It also allows me to track the speed of my vehicles. I’ve programmed the system to send me an alert if one of my vehicles exceeds 75 mph on the motorway. The drivers who work for me are very responsible, and it’s very rare that I get an alert of this nature, but in terms of promoting safety and sustainable driving on our roads, it is a very effective tool.”

Ultimately, Triplog allows Mr Rowley to automate mileage records, which helps me to better maintain vehicles.

“As a belt and braces measure, we also work off a chart and run regular weekly maintenance checks on each vehicle, he says, “But the technology certainly compliments the work we do and provides us with a useful system of checks and balances.”

If you do courier work, you need insurance. Fact. Now stay with me folks, because while the subject may not be everyone’s idea of a good time, CX is very proud to announce a new partnership that’s set to benefit our members. And yes, it’s about insurance.

Business Choice Direct and Courier Exchange

Of all the aspects of running a successful courier work business, ensuring you have the correct insurances in place is one of the most important. You can land in a world of trouble if you don’t make sure you’re covered with the appropriate insurance policies. Meet Business Choice Direct.

Everyone loves an easy life and, on a topic as serious as this, we think it’s a case of letting the experts (BCD) do their job so you can get on with yours – which is getting the courier work done.

Our new partnership with BCD means that all our members will now be able to get access to their exclusive products at a very special price. In other words, we’ve negotiated some pretty good mates’ rates for you. You’re welcome!

The company not only price matches on any (like-for-like) van policy, they can also help you make sure that the cover you already have is fit for purpose and is exactly what you require to run your business. (You’d be surprised how many people unwittingly pay for things they don’t need and aren’t covered for things they do.) This includes insurance policies for things like:

Take Advantage of the Perfect Partnership

How do you get on board? Well, firstly, you’ll need to be a member of the Exchange. Job done? Excellent.

Then you just have to get in touch with the good folks at BCD (via this link on our site).

The rest is up to them and they’ll do all the legwork to find you the best prices on the products you need. They guarantee to better any existing cover or offer an alternative quote, then price match and you’ll be instantly covered as soon as you sign up.

It couldn’t be easier and here at CX we couldn’t be prouder of our new partnership with BCD. Insurance really doesn’t have to be a dirty word…

Courier Exchange is the UK’s most trusted and fastest growing managed freight exchange platform. Become a member and we’ll help your business run more efficiently and effectively, with access to valuable partnership programmes like this, the ability to buy and sell capacity in real time and much more.

If you’re a VAT-registered business, the word ‘tax’ might have a bit of a negative connotation, but if you’re a member of Courier Exchange, the platform’s very handy (not to mention user-friendly) ‘Accounting’ feature goes a long way to helping you stay in control.

How? Well, in addition to being able to fully integrate with the most popular accounting programmes, like Sage, Quickbooks and Xero, HMRC has now approved our freight exchange software as MTD (Making Tax Digital) compliant. Your life just got a whole lot easier…

Making Tax Digital

While the aim of the Government’s MTD initiative is written all over the tin, for some of us it might seem easier said than done. But it’s actually designed to make keeping on top of all your VAT issues easy and to ensure you don’t fall foul of compliancy. The buzz words HMRC uses include ‘effective’ and ‘efficient’, and through the MTD initiative, they’re committed to making fundamental changes to the way tax administration works.

In a nutshell? As the name suggests, the Government now requires any operator/business whose turnover exceeds the VAT threshold to maintain records and submit returns digitally.

CX Has Your Back

That’s all very well of course, but it’s got to work at a grassroots level for it to work for us, right? As the UK’s fastest-growing freight exchange, CX is committed to working with our members to ensure you can grow your businesses as effectively and efficiently as possible (we can use those big words too, HMRC!), without any unwanted stress. 

A huge number of our members have taken up use of the CX accounting software feature and, because it’s completely compliant (with MTD), we’re now fully approved by HMRC. And proud of it.

So now, not only can you use it to manage invoices and PODs with the touch of a button on your smartphone, it’s now going to make your VAT returns an absolute breeze. So, if you’re not a member of CX, there’s never been a better time, because who doesn’t want an easier life?

Membership to Courier Exchange not only gives you access to real-time available loads and a virtual fleet of drivers for sub-contracting work, but you also get full use of our innovative accounting software system and many other valuable features. Take your business to the next level with the UK’s fastest-growing freight exchange. 

Is there anything worse than coming back from completing your courier work and finding a ticket on your windscreen? Our infographic has all the tips and tricks you need to avoid parking fines.

In the courier industry, being successful doesn’t always have to mean expansion, growing a fleet and taking on bricks and mortar premises. For a hard working owner driver, sometimes being a humble man with a van can be as (proportionately) rewarding and profitable as running a larger operation.

You know how we love a success story, and Bill Barlow is a prime example of how good service, determination and a little help from your friends (that’s us at the Courier Exchange, by the way), can take an owner driver business from zero to hero.

A man and van operation

A mechanic for most of his life, Bill was looking for a change and the chance to enjoy a more flexible lifestyle after the constraints of running his own business. He knew he wanted to be an owner driver of some sort, but after buying a van and running deliveries for a while, he recognised a shortcoming in his operation – which was that for every job he did, he was driving back home empty handed.

Profiting from empty miles

Bill wanted to make his van more profitable by reducing those empty runnings, but he frankly didn’t want the stress of having to go out and build up a big enough customer base that would allow him to do that. Enter the Courier Exchange platform!

Looking before the leap

Bill discovered us after doing some research of his own, but being the world’s largest online platform for trading same day courier work wasn’t enough for him. Oh no, he wanted proof that the exchange was right for him and would allow him to score profitable return loads to fill up those empty miles. He researched and observed the workings of the freight exchange for three whole months before joining, so he had a thorough understanding of the savviest way to use it. 

A match made in heaven

When he did finally become a member, the results were immediate. With hard work and his absolute commitment to great customer service, he earned himself an excellent reputation amongst his peers and freight forwarders on the platform. In fact, it worked so well for him that now it’s the only place he uses for bookings and advertising his capacity, and he even uses the management tools for all his invoicing. He says it’s given him the flexibility and freedom to work as much or as little as he wants and grow at his own pace. Sounds good to us Bill!

Bill Barlow is a great example of how Courier Exchange can work for any sized business, whether you’re an owner driver or a larger company. No matter how fast or gradually you want to grow your business, membership gives you access to a huge virtual fleet and same-day courier jobs at your fingertips. It works for Bill, so get in touch and we’ll show you how it can can work for you.

Last year was an extremely productive and profitable year for our 6,000 plus member organisations who make their living on Courier and Haulage Exchange.

Collectively, members posted nearly two million loads earning them over £175 million in the process – a 42 percent increase on 2017.

To celebrate, Transport Exchange Group hosted an annual members’ evening and awards event on the 18th of June. Held in Coventry at the prestigious Double Tree Hotel, the gathering, which was attended by a record number of member businesses, was our most successful yet.

With collaboration being a key part of Transport Exchange Group’s DNA, 300-plus members who attended had the opportunity to network with other like-minded members, share business ideas and learn about some of the new and exciting technologies soon to be launched by Courier and Haulage Exchange.

One of the main highlights of the evening was the awards ceremony. Staged once a year, it’s dedicated to recognising and rewarding excellence in logistics.

With so many stellar operators to choose from, the judging panel had their work cut out for them this year. The competition was tough this year, but three member organisations in particular stood out from the rest.

Liverpool-based same day operator, Quickline Couriers, beat stiff competition that landed them the coveted ‘Company of the Year’ award.

Quickline Couriers

Managing Director of Quickline Couriers, Andy Martin, said, “We’re delighted to receive this award. We’d like to thank all of our staff for their hard work, and the many hundreds of owner drivers and companies, who make our business what it is. We’d also like to recognise the role that Courier Exchange has played in our development. Not only has access to its large, compliant virtual fleet helped us to scale up our business, but its smart technology has dramatically increased operational efficiency too meaning that we can cater for our customer’s every need from pick up to drop off.”

In the ‘New Member of the Year’ category, JD Delivery Notts Limited, triumphed. On picking up the award, Tomas Juozunaitis, the Managing Director of JD Delivery Notts Limited, a company specialising in nationwide same day courier services, said, “This is a very proud moment for JD Delivery as we are still in our infancy… The last year has been a great journey for us and we’re excited to expand our business further with the continued backing of Courier Exchange. By utilising the excellent services and opportunities offered by the Exchange, we’ve been able to develop several new long-term business relationships, which have increased sales and, most crucially, have given us the confidence to grow our business.”

In the last presentation of the evening, Thomas Reid was named ‘Owner Driver of the Year’. Mr Reid wasn’t able to attend the event due to a work commitment, but Transport Exchange Group, caught up with him the following day on his big win. He said, “It’s a real privilege to be recognised. I am grateful to the Exchange. It has provided me with a unique opportunity to acquire a dedicated customer base and has been instrumental in helping me grow my business.”

Chad Hazelwood

Chad Hazelwood, partnerships manager and member of Transport Exchange Group’s judging panel, added, “The high standards set by our members meant it was incredibly difficult to pick the winners, but what separated them from others was their strong commitment towards community engagement. These guys went the extra mile to help others by posting positive feedback whenever it was merited. That may not seem a big deal. But believe me it is. Feedback is the lifeblood of a community like ours. It’s the glue that binds it together, brings new members on to the platforms and helps everyone to grow.”

Once again, a special thank you to all our members who took the time to attend. It was a pleasure to meet new faces and catch up with familiar ones. We look forward to seeing you at next year’s event.

Company of the year:
Quickline Couriers

New member of the year:
JD Delivery Notts. Limited

Owner driver of the year:
Thomas Reid

Well hello there and I hope you don’t mind a little bit of bell ringing – because we’re very proud to announce the launch of our brand new Courier Exchange website. We’re confident that those who are already a part of our online platform will be excited by its evolution, and those who are new to it will be absolutely blown away by what it offers courier drivers and freight forwarders.  

Friendly, fresh and functional

So, why are we so excited by the changes to a platform that was, quite frankly, pretty outstanding anyhow? Because we’re always evolving with technology and we listen to our community of courier drivers, fleet managers and freight forwarders. We want to make sure we offer not only the best possible user experience, but also the most innovative and relevant functionality.

What’s new

The most important thing about the site is its improved functionality and just how that’s going to benefit our members. The main difference you’ll notice is the division of the user experience into three separate groups:

What it means is that when you come to the site you can immediately see where you need to click in order to get the services that are relevant to you. Once you’ve clicked on the tab, you’ll be guided through the information tailored specifically to your group, and see exactly how you can utilise the platform in an optimal way.

You can access live demos, read testimonials and case studies, explore advanced administrational and operational features, and buy or sell capacity using real time updates.

Good looks don’t go unnoticed 

Looks aren’t everything, we know that, but there’s no doubt the new site’s use of fresh, dynamic graphics and an easy-to-navigate interface count for something. We’ve taken our own advice and made sure every mile matters – or in this case, every last bit of pixel space. Don’t worry, though, the site will still look and feel familiar to you if you’re a regular user, but it’s just a little bit more edgy and contemporary. Yes, we have been working out, thanks for asking!

We invite you to come on over and take a tour of the Courier Exchange website. Whether you’re a courier driver, freight forwarder or company, we know you’ll find the changes just as exciting as we do. The UK’s fastest growing and most trusted online exchange just got better…