Andrew Bush explains how Go2 Couriers grew through referrals and CX, posting loads valued at £1.44m in the last 12 months.
Written by Tristan Bacon — Published 6 November 2026
Andrew Bush didn’t set out to build a courier business. After 30 years in the emergency services, he retired, bought a van and began taking work through Courier Exchange (CX). He had no customers of his own, following a path familiar to many people starting a courier business.
Today, Go2 Couriers has one van that Andrew uses occasionally. Most of its work is carried out by subcontractors. The value of the loads Go2 posted on CX reached £1.44 million over the last 12 months.
The Taunton courier company has grown by building customer relationships and finding the right delivery capacity for each job, rather than buying a large fleet.
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Andrew first encountered CX through a colleague who was working as an owner-driver. He started by going out on deliveries with him, then bought his own van and joined the platform as a courier owner-driver in February 2016.
At first, Andrew used CX to find jobs for his van. He also began helping his colleague manage work for a print company. When that colleague retired, Andrew took on the clients. More followed through recommendations and relationships: project managers moved to other companies and brought Go2 with them. Those referrals helped Go2 grow its client base without paid advertising.
Around 12 to 18 months after starting out, Andrew was building a client base. Today, Go2 Couriers works with around 50 clients across Taunton, Somerset and the UK. Its work spans several sectors, including manufacturing, print and equipment deliveries.
As the client base expanded, Andrew found it harder to drive while answering calls and organising jobs. He brought in staff to help manage the workload, reflecting a common step in growing a courier business. The team now has five people, including dedicated transport and finance roles.
Go2 Couriers handles jobs that need different types of vehicles, from small vans to larger vehicles. Andrew decided that owning a large fleet wasn’t the right model for the business. Keeping vehicles working in both directions would bring extra pressure, and one fixed fleet would not suit every job.
I’ve never wanted to have a fleet of vehicles.
Andrew Bush
Founder & Director, Go2 Couriers
Instead, Go2 focuses on customer service and arranges subcontractor cover to match each movement. CX helps the team find drivers in the right locations, with the vehicles needed for the work. For courier companies looking to add capacity, finding reliable subcontractors can offer a way to cover more jobs without adding more vehicles.
Andrew says that without the platform, Go2 would struggle to source the drivers required to serve its clients. The value of loads the company posted on CX was £1.44 million over the last 12 months. The team now posts around 30 to 50 jobs a day.
Everything we do goes through CX. We don’t take anything off the platform.
When a customer gets in touch, Wilf manages the transport planning. Requests usually arrive by phone, email or WhatsApp. Before arranging cover, he checks the goods’ weight and dimensions to make sure he can find a suitable vehicle.
Wilf then posts the job on CX for quotes or sends it through the platform to a subcontractor Go2 Couriers already knows. He considers recent feedback, price, location and tracking when choosing who to use.
Once the job is booked, he shares the driver and vehicle details with the customer, provides an estimated delivery time and follows the job through to proof of delivery. For drivers, finding subcontracted courier work means choosing jobs that suit their vehicle, location and availability.
CX’s diary gives Wilf a single view of jobs in progress. He can check whether a driver has collected the goods or is on the way to delivery, then respond to the customer with an update.
The CX diary is fantastic. It’s our sort of Bible throughout the day.
Wilf Huxtable
Sales Manager, Go2 Couriers
Some destinations are harder to cover than others. A job heading to Cornwall or the Scottish Highlands may cost more because a driver is less likely to find work for the return journey. Wilf explains this to customers so they understand the cost and can decide how to proceed. The wider CX network helps Go2 reach places it would struggle to serve using only its own vehicle.
Go2 Couriers’ subcontractors represent the company when they collect and deliver goods. Wilf looks at driver feedback, location and tracking, as well as whether the driver and vehicle are suitable for the job.
Trustd and Secure Loads give the team more visibility when checking who is carrying out the work and which vehicle is expected. Wilf says that knowing the booked driver and vehicle helps Go2 feel confident that the subcontractor will represent the business professionally.
Andrew also places importance on responding quickly. Go2 aims to be contactable around the clock, including at weekends. A fast response helps customers know that their request is being handled, even when the team needs a little time to confirm the details.
Growth has increased the amount of finance administration Go2 needs to manage. Victoria, the company’s finance manager, says the team now handles around 50 to 60 invoices a day, compared with around five previously.
Before SmartPay, payments were made manually through the bank. Andrew and Victoria sometimes shared the task, and they occasionally paid an invoice twice because they did not realise the other person had already processed it.
SmartPay gives Victoria a clearer view of which invoices are due and the total amount to prepare for a payment run. She says it has reduced the cross-checking involved and made the process quicker.
It meant the process was a lot quicker. We didn’t duplicate payments.
Victoria Caryer
Finance Manager, Go2 Couriers
Andrew is preparing Go2 Couriers for further growth by developing the team and making more time to meet potential customers. He says the business now has people and procedures in place to take on more work.
His advice to other couriers is to build their own customer relationships while using CX to find work and arrange cover. Go2 Couriers’ experience shows how a courier business can grow its customer base without building a large fleet of its own.
Without CX, we wouldn’t be where we are today.
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Be your own boss. Set your own hours. Make your own money.
Andrew Bush joined Courier Exchange as an owner-driver in February 2016. He began with one van and no customers of his own, then built a client base through relationships and recommendations.
Go2 uses subcontractors to cover most customer jobs, arranging the work through CX. The business has one van that Andrew uses occasionally and a team of five.
The team posts customer jobs on CX or sends them through the platform to subcontractors it already knows. It uses driver feedback, price, location and tracking to help choose suitable cover, then follows jobs through to delivery.
Go2 posts around 30 to 50 jobs a day. The value of loads it posted through CX totalled £1.44 million over the last 12 months.
Go2’s finance manager uses SmartPay to see which invoices are due and the total amount to prepare for payment runs. She says it has reduced manual cross-checking and helped prevent duplicate payments.
