FAQs

Find answers to your most frequently asked questions. If you don't see what you're looking for, please get in touch.

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Where can I get a van to join the Exchange if I don’t have one?

We’ve partnered Voce Van Hire, Empire Van Hire and Flex Drive Ilford to give you the best rates on leasing vans. Contact them today and don’t forget to mention you were referred by us:  

http://www.vocevanhire.co.uk/ 

https://www.empirevanhire.com/ 

https://flex-drive.co.uk/ 

How much does it cost to join? 

The minimum membership registration is 6 -12 months, subject to an accreditation fee, and payment is taken upfront for your chosen membership duration. https://courierexchange.co.uk/couriers-pricing/ 

How much does it cost to join Courier Exchange?

Starting at £56.95, we have several packages with features and tools suited to your business type, size and goals. Give us a call today to choose the right plan for your business. 0208 896 6728 

Are there other costs involved in joining the Exchange?

Aside from an accreditation fee of £169, there are no additional costs. We don’t take any commission or brokerage fees on the profit you make using our Exchange. Power to you! 

What happens if I cancel a booking on the Exchange?

You can cancel a booking if you need to, but should you cancel after the load poster has already accepted your quote and allocated the load to you, you will be liable for a cancellation fee. This cancellation fee is between you and the other member – we don’t get involved. Always check the member’s payment terms and conditions as well as cancellation policies before accepting a booking. 

How do I get paid for the loads completed on the Exchange?

The load poster will pay you once: 

  1. You’ve successfully delivered the load; 
  1. You’ve captured the load recipient’s Esignature and checked with the load poster on how they prefer to receive PODs (either as a hard copy or digitally through our driver app); 
  1. You’ve submitted your invoice and POD to the load poster according to their instructions. (Some may ask you to post a hard copy of each to their chosen address before they can pay you.) 

The load poster will have payment terms (30 or 45 days from invoice/end of the month), so pay attention to this before accepting the booking as this is when you can expect payment. 

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