FAQ’s

Find answers to your most frequently asked questions. If you don't see what you're looking for, please get in touch.

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What does it cost to join?

It really depends on your business.

We have a range of competitively priced subscription packages that will give you an excellent return on investment. Give us a call to discuss your requirements.

Are there any other charges?

Besides an Accreditation fee, there are no additional fees. We do not charge any commission or brokerage fees to trade loads and owner operator jobs.

What happens if I have to cancel a job?

You can cancel a job at any time. However, if you cancel the job after it has been accepted then you may be liable for a cancellation fee. This will be between you and the other member you were working with. Always check terms and conditions and any cancellation charges.

Does the Courier Exchange dictate charges for a job?

No. You set and agree your own rates with the other Exchange member, ensuring that you can maintain or even improve your margins.

How do I get paid for work completed?

Payment is made by the other member directly to you, so you must agree on the rate and terms prior to accepting a booking. If there are any issues with payment, we are more than happy to mediate on your behalf via our built-in feedback and complaints handling system.

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