FAQs

Find answers to your most frequently asked questions. If you don't see what you're looking for, please get in touch.

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Where can I get a van to join the Exchange if I don’t have one?

We’ve partnered Voce Van Hire, Empire Van Hire and Flex Drive Ilford to give our members the best rates on leasing vans.

http://www.vocevanhire.co.uk/  

https://www.empirevanhire.com/  

https://flex-drive.co.uk/ 

We’re also partnered with Business Choice Direct (BCD), giving our members competitive rates on all courier-related insurance. Give them a call today and don’t forget to mention the Exchange so you can get the best rates: https://courierexchange.co.uk/bcd

How much does it cost to join? 

Membership duration is a minimum of 12 months. Payment for membership is taken in advance in addition to an accreditation fee which helps you get up and running compliantly on the platform.

Starting at £99.99 for an owner-driver plan, we have several others featuring tools and solutions tailored to your business goals: https://courierexchange.co.uk/couriers-pricing/ 

Alternatively, you can give us a call today and we’ll help you choose the right plan: 0208 993 7100

How much does it cost to join Courier Exchange?

Membership duration is a minimum of 6 -12 months. Payment for your chosen plan is subject to an accreditation fee, both of which need to be paid upfront. 

Starting with £56.95 for a Starter plan, we have several others featuring tools and solutions tailored to your business goals. Give us a call today and we’ll help you choose the right plan. 0208 896 6728 

Are there other costs involved in joining the Exchange?

Aside from an accreditation fee of £169, there are no additional costs. We don’t take any commission or brokerage fees on the profit you make using our Exchange. Power to you! 

What happens if I cancel a booking on the Exchange?

You can cancel a booking if you need to, but should you cancel after the load poster has already accepted your quote and allocated the load to you, you will be liable for a cancellation fee. This cancellation fee is between you and the other member – we don’t get involved. Always check the member’s payment terms and conditions as well as cancellation policies before accepting a booking. 

How do I get paid for the loads completed on the Exchange?

The load poster will pay you once: 

  1. You’ve successfully delivered the load; 
  1. You’ve captured the load recipient’s Esignature and checked with the load poster on how they prefer to receive PODs (either as a hard copy or digitally through our driver app); 
  1. You’ve submitted your invoice and POD to the load poster according to their instructions. (Some may ask you to post a hard copy of each to their chosen address before they can pay you.) 

The load poster will have payment terms (30 or 45 days from invoice/end of the month), so pay attention to this before accepting the booking as this is when you can expect payment. 

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