It’s a business which has gone from strength to strength having first joined the Exchange just one month after the business started in August 2008. It even won the Transport Exchange Group’s Best Newcomer Award in its first year of becoming a member. Then three years later the firm got the top accolade – the ‘Company of the Year Award’ at the annual Transport Awards.
Before launching HSP Couriers, Hiten Patel worked as a Marketing Executive at 3663. It was then that he recognised that there was a market for sameday courier operation which was driven by high levels of customer service. Hitten started out as an owner driver and has since grown the business substantially and the company now operates a fleet of 13 vehicles ranging from small vans to long wheelbase sprinter and has 11 employees.
There is no denying that the Courier Exchange has made a massive difference to our business and has played a pivotal role in our continued growth.
He puts much of this success down to joining the Exchange. He said: “having just launched the business I took the decision to join the Exchange as not only as a means of gaining work but also to provide me with a greater insight into how the business worked.”
It was a formula that worked as within just a short period of time Hiten built up a reliable network of drivers through the Exchange, giving him nationwide coverage.
Hiten commented: “The fact that we had access to thousands of member businesses gave us a huge kick start. Even though we had customers based around Northants, they have connections all over the country and the Exchange has allowed us to handle these on behalf of our customers.”
“We often have vehicles across the UK but can’t always call them off route if a new job comes in. So we simply post the job on the Courier Exchange – it’s a win win for all concerned. The facts speak for themselves. In the early days of joining the Exchange the work generated represented 60% of turnover. It gave us the lifeline we needed and provided a strong platform on which we have continued to build.”
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