Get started
Get started

Resource Centre

Starting a courier business comes with a lot of costs, and buying a brand-new van is too expensive for most couriers just starting out. That’s why buying a second-hand van appeals to many new owner-drivers. A well-maintained used van can be just as reliable as a new one but at a much lower price.

Another big advantage is that a used van has already gone through its biggest drop in value. New vehicles lose a lot of their worth in the first few years, but a second-hand van holds its price better. This makes it a sensible investment, especially when you’re just getting started.

What we’ll cover

What to consider when buying a second-hand van

1. Mileage and condition

Mileage gives a good idea of how much wear and tear a van has seen. But it’s not just about the numbers on the dashboard. A van with high mileage but a solid service record might be a better option than one with low mileage and no history of maintenance.

Check for any signs of heavy use. Look at the tyres, brakes, and suspension. Uneven tyre wear or excessive rust could signal problems down the line.

2. Service history and previous owners

A full-service history tells you how well a van has been looked after. Regular servicing means it’s more likely to be in good shape. Missing or patchy servicing records are always a red flag when buying a second-hand van.

The number of previous owners also matters. A van that’s had several owners in a short time could indicate reliability issues. On the other hand, a van that’s been with one business for years and maintained properly is more likely to be a solid choice.

3. Accident and repair history

Not all damage is easy to spot. Even if a van looks fine on the surface, it could have been in an accident. Run a vehicle history check to see if it’s been involved in any crashes.

Look closely at the bodywork. Mismatched paint, uneven panel gaps, or signs of welding could mean it’s had repairs. While some fixes are fine, poor repair work might cause problems later.

4. MOT and warranty options

When buying a second-hand van, you want to check out the van’s MOT certificate for any advisories. If a van has lots of minor faults flagged, these could end up turning into expensive repairs later down the line.

Some dealerships offer short-term warranties on used vans. While this won’t cover everything, it can give peace of mind if something goes wrong shortly after purchase.

5. Running costs and fuel efficiency

The price you pay when buying a used courier van is just the beginning. Running costs can quickly add up. Fuel economy plays a big role, especially as a courier covering lots of miles each week. Diesel vans usually offer better efficiency, but modern petrol vans are improving, and good electric vans are also becoming an option on the second-hand market.

Don’t forget about road tax, courier insurance, and maintenance. Some models are cheaper to repair and have more affordable parts, making them a better choice for a courier business.

6. Payload and space requirements

Think about the type of work you’ll be doing. A small van might be great for city deliveries but won’t work if you need to transport large loads. A bigger van has more space but could be harder to park and cost more to run.

Check the payload capacity to make sure the van can handle the weight of your typical deliveries. Overloading a van can cause mechanical issues and might even be unsafe.

Small courier vans (best for city deliveries)

If you’re mostly working in urban areas, a small van is ideal. They’re easier to park and cheaper to run than larger models.

Medium courier vans (versatile for most courier work)

Medium vans offer a balance between space and running costs. They suit a wide range of delivery jobs, from parcels to bulkier loads.

Large courier vans (best for high-volume deliveries)

For those handling large loads or long-distance jobs, a bigger van is a better choice. These models offer plenty of space and strong engines built for heavy work.

Our top tips for buying a second-hand van

Buying a second-hand van can be a great starting point for a courier business. By checking the history, condition, and running costs, you can find a reliable courier van that suits your needs without stretching your budget.

Ready to see how you can build your business on CX?

Register now

Second-hand van FAQs

What should I check before buying a used van?

Before buying a van, check the mileage, service history, MOT status, accident records, and overall condition. A test drive can also help spot any hidden issues.

Which van is best for delivery drivers?

The best van depends on your needs. The Ford Transit Custom is a great all-rounder, while the Volkswagen Caddy suits city driving. For larger loads, consider the Mercedes-Benz Sprinter.

Is it cheaper to buy a second-hand van from a dealer or private seller?

Buying a van from a dealer may cost more, but you often get a warranty and legal protection. Private sellers can offer lower prices, but you’ll need to check the van’s history carefully.

How many miles is too much for a used van?

It depends on the model and maintenance. A well-serviced diesel van can run past 150,000 miles, but always check the service records and look for signs of wear.

When you’re starting as an owner-driver, you need to think carefully about how you’ll acquire a van.

You’ve got three main options: buy, lease, or hire a courier van. Each comes with advantages and drawbacks, depending on your budget, how long you plan to use it and how much flexibility you need.

What we’ll cover

Buying your courier van: The long-term investment

Buying a van is the most straightforward option, and gives you full control over your vehicle. You don’t have to worry about lease agreements or rental terms, and you can use it as much as you like. There’s no mileage limit, which is useful if you want to maximise your income, working long hours or covering large distances.

Owning a van also means you can sell it later, recovering some of your costs. If you take good care of it, you might get a good resale price when the time comes to upgrade. You also avoid ongoing lease or rental payments, which are much more expensive in the long run.

But buying your own van comes with responsibilities. The upfront cost can be high, especially if you’re purchasing a newer model. And you’ll need to budget for maintenance, servicing, and unexpected repairs.

Depreciation is also something to keep in mind – your van will lose value over time. If you plan to keep the van for years, this might not matter. But if you intend to upgrade regularly, leasing might be the better option.

Buying a courier van works best for those who are sure they want to stay in the industry long-term. Although the up-front cost is high, it will be the most cost-effective option overall. And it allows you to take on as much work as you want without worrying about mileage limits.

Leasing: Fixed costs with some flexibility

Leasing a courier van offers a middle ground between buying and hiring. You get a reliable vehicle without paying a large sum upfront. Instead, you pay a fixed amount each month for an agreed period, usually between two and five years.

One of the biggest benefits of leasing is you can predict your costs. Fixed monthly payments make budgeting easier, as you won’t face unexpected repair bills. Many lease agreements include road tax, and some also cover maintenance. This can help you avoid some surprise expenses, making it easier to manage cash flow.

But leasing does come with restrictions. Many contracts include mileage limits, which means you need to estimate your usage carefully or else you’ll have to pay extra charges. If your work varies from month to month, this can be a challenge – especially in peak seasons.

Another factor to consider is contract length. Leasing ties you in for a set period, and ending the agreement early can be expensive. Some providers charge hefty fees if you want to cancel before the contract ends.

At the end of the lease, you don’t own the van unless you choose a lease-to-buy option. But if you want a newer van without the financial commitment of purchasing, leasing can be the best solution.

Hire a courier van: Maximum flexibility (at a higher cost)

If you’re looking for the most flexible option, that is to hire a courier van. It’s a great choice if you’re just starting out, testing the market, or need a short-term solution. Instead of committing to a long-term lease or purchase, you can hire a courier van as needed.

One of the biggest advantages when you hire a courier van is convenience. Most rental agreements include breakdown cover, maintenance, and servicing, so you don’t have to worry about unexpected repairs. If something goes wrong, the rental company sorts it out. This makes hiring ideal for couriers who want a hassle-free option.

But to hire a courier van isn’t the cheapest option in the long run. Daily or weekly rental fees add up quickly, making it more expensive over time. If you plan to work as a courier for years, buying or leasing will cost you less overall.

Another downside is that you don’t build any equity in the van. Unlike buying, where you can sell the vehicle later, when you hire a courier van you’re always paying for something you don’t own. Availability can also be an issue, especially during peak seasons when demand for rental vans is high.

Renting suits those who need a courier van for short periods (like if your own van breaks down) or new starters who want to keep commitments low. If you’re unsure whether the courier industry is right for you, you can hire a courier van as a low-risk way to get started. But if you’re planning to build a courier business for the long-term, leasing or buying will be better value.

Which option suits your business best?

Choosing between whether to buy, lease or hire a courier van depends on your budget, business plans, and how much flexibility you need.

Buying works well for those who want full ownership and are happy to manage maintenance themselves. It’s a long-term investment that offers complete control, but it requires a higher upfront cost and ongoing upkeep. If you want to avoid monthly payments and mileage limits, buying could be the right choice.

Leasing is ideal for those who want a reliable van without a large upfront expense. The fixed monthly payments help with budgeting, and some contracts include maintenance, making costs more predictable. But mileage restrictions and early exit fees mean it’s not as flexible as hiring.

Hiring is best for those who need a short-term solution or want to keep options open. It’s a low-commitment way to access a van, with maintenance and breakdown cover included. But it can be expensive over time, and you won’t own the vehicle.

Many successful courier hire a courier van to start with, and after testing the waters move on to leasing as their business grows, and then buy once they’re confident in their long-term plans. The right option depends on your financial situation, workload, and how much freedom you want over your vehicle.

Choosing the right van is an investment

Your van is one of the most important parts of your courier business, so picking the right option matters. Think about how long you plan to use the van, your budget, and how much flexibility you need.

If you want to join the Courier Exchange as an owner-driver, you can do so whether you own your van outright, lease it, or use a hire van – as long as you have the right courier insurance.

Many new couriers begin their careers taking any work they can get, often with low-paying multi-drop jobs. While this builds experience, it’s not sustainable in the long term. To grow your business and secure better earnings, you should focus on high value courier jobs. These opportunities offer better pay, easier work, and a chance to build lasting professional connections.

In this guide, we’ll explore the differences between multi-drop and A-to-B courier work, highlight the most lucrative types of loads, and explain how you can secure well-paying courier work.

What we’ll cover

The difference between multi-drop and A-to-B courier jobs

Multi-drop courier jobs

Multi-drop work involves delivering dozens of parcels each day for companies like Evri, Yodel, or Amazon Flex. You’re often responsible for sorting through the parcels you’re given, planning delivery routes, and managing tight schedules.

The pay for this type of work is usually low, especially when you factor in the wear and tear on your vehicle. It’s also physically exhausting, with drivers spending long hours jumping in and out of their van, navigating busy areas, and knocking on doors.

A-to-B courier jobs

In contrast, A-to-B jobs typically involve transporting goods directly from one location to another. Loads often include palletised goods or high-value parcels, and many customers take care of loading and unloading.

These jobs pay significantly better, with longer distances and lower physical strain. You’ll spend more time driving and less time managing parcels, making the work more straightforward and less physically demanding.

Top high value courier jobs

If you want to focus on well-paying courier jobs, these loads are some of the most lucrative and in-demand. Each type of job requires professionalism, reliability, and in some cases, additional certifications or courier insurance coverage.

1) Medical supplies

Delivering medical supplies requires reliability and professionalism. Items like equipment, medications, or PPE are often time-sensitive, which increases the rates customers are willing to pay.

2) Biological samples

Couriers trusted to transport biological samples must meet specific requirements for safety and punctuality. These jobs often involve hospitals, labs, or pharmaceutical companies, making them some of the best-paying courier jobs.

3) Electronics

The demand for secure and careful delivery makes electronics a valuable load. With a high risk of damage or theft, customers prioritise experienced drivers who can handle fragile and expensive items as a part of a specialist courier service.

Transporting legal documents involves confidentiality and accuracy. These deliveries are often urgent, with law firms or businesses willing to pay extra for trustworthy couriers.

5) Jewellery, art, and antiques

Items like jewellery, art, and antiques require specialist care during transit. These high-value loads come with excellent earning potential but demand professionalism and attention to detail.

6) Luxury goods and furniture

Luxury goods often involve high-end businesses or individuals, while furniture deliveries might mean fewer but more profitable trips. Both types of work can help build your reputation for handling valuable items.

7) Industrial supplies

Industrial supplies include tools, machinery, or materials for manufacturing. These high value courier jobs are often larger or bulkier, but customer pay well for reliable transportation.

How to secure high value courier jobs

Build your professional presence

The first step to securing high value courier jobs is presenting yourself as a professional. Create a website to showcase your services, ensuring it’s clear and easy to navigate. Hand out business cards or fliers to local businesses that might need a courier.

Focus on businesses that regularly deal with valuable or time-sensitive goods. Hospitals, law firms, galleries, and manufacturers are good starting points. Highlight your reliability, experience, and availability in all your marketing materials.

Join the Courier Exchange

Joining CX is one of the easiest ways to access high value courier jobs. The platform connects drivers with logistics companies and offers thousands of loads every day. It’s a powerful tool for finding jobs suited to your skills and preferences.

CX’s network includes over 8,000 vetted businesses, ensuring that every opportunity is professional and reliable. Start by quoting on loads posted in your area. When you complete jobs successfully, you’ll stand out to larger shippers and freight forwarders.

This can lead to direct bookings and repeat business, helping you secure high value courier jobs consistently over time. It’s also an excellent way to grow your professional network and access ongoing opportunities.

Final thoughts

Shifting your focus to high value courier jobs is a smart move for any courier looking to grow their business. These opportunities offer better pay, less physical strain, and a chance to develop lasting customer relationships.

By investing in a Courier Exchange membership, you can tap into a steady flow of well paying courier jobs, grow your professional network and build a lasting courier business.

Get access to 13,000+ daily loads on Courier Exchange

Be your own boss. Set your own hours. Make your own money.

Sign up

So you’ve set out to work for yourself running a courier business, and had some success. But as you gain more experience in managing your own schedule and building relationships with clients, it’s normal to have ambitions to grow your business. The best way for a courier business to grow, it by building a courier fleet.

With a courier fleet, you can handle larger contracts, take on more clients, and widen your service area. It’s not just about increasing earnings; it’s about creating a business that can adapt to bigger opportunities and establish a strong reputation.

If you’re ready to scale up, there are several ways to grow and manage your courier fleet effectively. Let’s explore the options.

What we’ll cover

1) Hire your own courier drivers

Advantages

Hiring your own drivers gives you control over your operations. You can set clear service standards and train drivers to maintain them. A dedicated courier team makes it easier to deliver consistent quality and build trust with your clients.

Dedicated drivers often mean more reliability. You’ll know who’s handling each job and can depend on them for regular routes or peak periods.

Disadvantages

The main drawback is cost. You’ll need to invest in courier vans, courier insurance, maintenance, and driver wages. On top of that, managing holidays, sick leave, and other administrative tasks can be time-consuming.

If your workload fluctuates, keeping full-time drivers might not always make financial sense. You’ll also face additional responsibilities, like compliance and tax filings for employees.

2) Work with subcontractors

Advantages

Subcontractors offer flexibility and cost savings compared to hiring drivers. They’re ideal when demand spikes or for jobs outside your usual area. Many owner-drivers find subcontractors through social networks (like Facebook groups) or friend/colleague recommendations.

Since subcontractors are self-employed, you don’t need to handle their pay, benefits, or vehicle upkeep. This keeps your overheads lower and reduces the risks of growing your courier fleet too quickly.

Disadvantages

Working with subcontractors you find in Facebook groups or word-of-mouth can be a gamble. If they’re unprofessional or unreliable, your reputation will suffer. Clients will not differentiate between their mistakes and your business.

It’s also harder to monitor their performance. Without a way to verify their reliability and work history you might encounter issues that could damage your business relationships.

3) Use Courier Exchange

Courier Exchange (CX) is the easiest and most accessible way to scale your courier business. As the UK’s largest virtual fleet, CX connects you with over 50,000 vehicles and thousands of daily loads. Whether you’re looking for subcontractors or extra work, CX makes it easy to find opportunities that fit your needs.

The platform lets you access vetted drivers, meaning their insurance, licences, and any other credentials have been verified. Plus, you can review feedback from previous jobs to ensure you’re working with reliable professionals.

Using CX is especially helpful when you have more work than you can handle alone. You can quote for loads, find last-minute cover, or outsource jobs that are too far or don’t fit your schedule.

Running your business with CX

Running a business on CX is like having an extra safety net for your operations. When your phone rings with a job you can’t take on, you don’t have to say no. Instead, you can find a driver through CX, ensuring your client’s needs are met while keeping your reputation intact.

CX also helps you reduce downtime. If you finish a job far from home, you can find a return courier loads for you and your courier fleet to avoid driving back empty. This approach cuts down on dead miles and makes every journey more profitable.

The platform saves you time on admin too. Instead of juggling multiple apps or phone calls, you can manage jobs and subcontractors in one place. The built-in feedback system helps you track performance, ensuring the drivers you work with meet your standards.

CX works for all types of couriers, whether you’re just starting to grow or already managing a team. You can scale up or down depending on demand, giving you the flexibility to adapt without taking on unnecessary risks.

Why choose CX to grow your courier fleet?

Many owner-drivers use CX to test the waters of fleet management. It allows you to handle a larger workload without the commitment of hiring full-time staff. You can also learn the ropes of managing subcontractors and balancing multiple jobs before making bigger investments in vehicles or drivers.

For those who’ve already expanded, CX acts as a backup. Even with your own courier fleet, there will be times when demand outpaces capacity. With CX, you’re always prepared to take on more work without overextending your resources.

4) Next steps

Growing and managing a courier fleet is one of the ways you can maximise your earnings as a courier. Starting with Courier Exchange gives you the tools to scale your business at your own pace. You can access a digital fleet, reduce downtime, and keep clients satisfied, all without the risks of hiring too soon.

As your workload grows more consistent, you can combine using CX with hiring your own drivers. With the right approach, you can grow your courier fleet confidently and make your courier business thrive.

Get access to 13,000+ daily loads on Courier Exchange

Be your own boss. Set your own hours. Make your own money.

Sign up

Managing your finances is one of the most important parts of running a courier business.

Whether you’re self-employed or running a company, having the right accounting software can save you time and money. This guide explains how to choose the right tools for the job, with a look at some of the most popular options available.

What we’ll cover

Sole trader vs limited company: what you need to know

Your accounting responsibilities depend on whether you’re a sole trader or a limited company.

If you’re a sole trader, you’ll need to handle self-assessment tax returns and keep track of your income and expenses. You only pay tax on your profits, but clear records make it much easier to calculate this.

Limited companies have additional requirements, including filing corporation tax returns, annual accounts, and keeping records for shareholders. VAT registration is mandatory if your turnover exceeds £85,000, so you might also need to keep VAT records.

No matter your business structure, choosing the right accounting tool (with features like invoicing, expense tracking, and VAT filing) can help you stay on top of your obligations.

What features should you look for in accounting software?

The best accounting software for courier businesses should be simple to use, mobile-friendly, and tailored to the needs of owner-drivers.

These are the features to look for:

Now, let’s review the top options and how they meet the needs of UK courier owner-drivers.

The best accounting software for courier businesses

Xero

Xero is a popular accounting software option for small businesses. Its simple interface, mobile app, and powerful features make it a great fit for courier owner-drivers.

Features for couriers:

CX integration: Xero connects directly with Courier Exchange, making it easy to manage payments and track financial performance alongside job management.

Pricing: Plans start at £16 per month, with a 30-day free trial available.

QuickBooks

QuickBooks is another excellent choice for couriers, especially if you’re just starting out. It’s easy to set up, and the mobile app allows you to manage your accounts on the go.

Features for couriers:

CX integration: Like Xero, QuickBooks works with Courier Exchange to simplify financial management for couriers.

Pricing: Plans start at £10 per month, with a one month free trial available.

Zoho Books

Zoho Books is a budget-friendly accounting tool for small businesses. It’s less complex than some competitors but still offers useful features for couriers.

Features for couriers:

Pricing: Plans start at £12 per month.

Clear Books

Clear Books is designed specifically for UK businesses. It’s straightforward to use and integrates well with HMRC systems for VAT submissions.

Features for couriers:

Pricing: Plans start at £13.50 per month.

Sage Accounting

Sage is a trusted name in the UK for accounting. It offers powerful tools for small businesses that need comprehensive financial management.

Features for couriers:

Pricing: Plans start at £15 per month.

Our recommendations

For a small courier business, the best options are Xero or QuickBooks. Both are user-friendly, packed with features, and integrate with Courier Exchange.

Both platforms offer free trials, so you can try them before making a decision.

Choosing the right accounting software is an investment

Good accounting software doesn’t just help you comply with tax laws. It also gives you valuable insights into your business performance, and helps you better understand your costs and profit margins.

Besides, by keeping your accounts organised, you get to spend less time on admin and more time growing your courier business.

If you haven’t already tried them, take advantage of free trials offered by Xero and QuickBooks.

And if you’re already using Courier Exchange, integrating your accounting tools will make managing your finances even easier.

Start using the right tools today and see the difference they can make for your business.

Grow your business with Courier Exchange

Get access to 13,000+ loads a day, build your client list, and manage your finances.

Sign up

Becoming an independent courier company owner is an exciting step. It lets you work on your terms, grow your business, and tap into a growing market for delivery services.

If you’re ready to get started, there are some important decisions to make early on. This guide will help you make those choices and avoid common mistakes.

What we’ll cover

Decide what type of courier company you want to start

There are many ways to structure your business and the services you offer. Choosing the right setup can help you focus your efforts and attract the right clients.

Sole trader vs limited company

First, decide how you’ll set up your business. You can either be a sole trader or limited company.

If you choose to work as a sole trader, your finances will be simpler, but you’ll be personally responsible for any debts. A limited company separates your personal and business finances, giving you some protection. However, this option involves more paperwork and filing.

Think about your long-term plans. If you’re starting small and want to keep things simple, working as a sole trader might be better. If you plan to grow quickly or work with bigger clients, setting up a limited independent courier company could suit you better.

General or specialist services

Deciding what services you’ll offer is one of the most important steps when starting your courier business. Many new couriers begin by offering general delivery services. However, specialist courier services can help you stand out and charge higher rates.

Here are some examples of services you can offer:

Choosing a service that matches your skills, interests, and local demand can help you establish a successful business.

Create a solid business plan

A strong courier company business plan is your roadmap to success. It doesn’t have to be complicated, but it should cover the essentials.

Think about your target customers. Are you aiming to work with local businesses, large shippers, or individuals? Include a breakdown of your costs, expected earnings, and pricing strategy.

Also, plan how you’ll promote your services. Will you rely on word of mouth, online advertising, or platforms like the Courier Exchange? Having a clear plan makes it easier to hit the ground running.

Understand the costs of running a courier company

Starting and running a courier business comes with several expenses. Knowing your costs upfront can help you manage your budget and price your courier jobs correctly.

Fixed and variable costs

Fixed costs are those that stay the same regardless of how many jobs you take on. Variable costs change depending on how busy you are. Here’s a breakdown:

Fixed costs:

Variable costs:

By understanding these expenses for your independent courier company, you can calculate your pricing and profits accurately.

Tools and technology

Technology makes life easier for independent couriers. Invest in tools like route-planning apps to save time and fuel. Platforms like the Courier Exchange can help you find courier jobs and manage your workload more efficiently.

You’ll also need software to handle invoices and record-keeping. Tools like Xero and Quickbooks keep your business organised and make it easier to track your income and expenses.

Register your independent courier company and stay compliant

Once you’ve decided on your business type, register with HMRC or Companies House. You’ll need to do this to work legally and pay taxes.

You’ll also need the right insurance to cover you and your clients. Courier insurance is different from standard vehicle insurance. It covers the goods you’re transporting and protects you if something goes wrong.

If you’re transporting goods internationally or working with high-risk items, check if you need extra certifications or insurance. Getting these in place early avoids problems later on.

Tips for growing your business

Starting your business is just the beginning. Growing it requires the right strategy and tools.

Join a platform like the Courier Exchange

Finding work as an independent courier company is easier with platforms like the Courier Exchange. They connect you with businesses looking for reliable couriers.

The platform lets you find self-employer courier driver jobs across the UK. You can also advertise your availability, so shippers contact you directly when they need help. This reduces downtime and helps you earn more.

Build your reputation

Your reputation is your biggest asset as a courier. Focus on being reliable, punctual, and professional. These qualities help you win repeat business and positive reviews.

Good communication also sets you apart. Keep clients updated about delivery times and let them know immediately if there’s a delay. Small actions like these build trust and long-term relationships.

Conclusion

Starting an independent courier company takes planning and effort, but the rewards can be huge. By making smart decisions early on, you set yourself up for long-term success.

Remember to invest in the right tools, stay compliant, and build your reputation. Joining the Courier Exchange can also help you grow faster by connecting you with more opportunities.

With a solid foundation, your independent courier company can thrive in a competitive market.

Grow your business with Courier Exchange

Get access to 13,000+ loads a day, build your client list, and manage your finances.

Sign up

Starting a courier business is exciting but can feel overwhelming, especially when deciding how to structure it. Should you start as a sole trader or set up a limited company?

Both options have advantages, but choosing the right one depends on your goals, growth plans, and appetite for responsibility.

In this guide, we’ll explain the differences between operating as a sole trader or limited company, their pros and cons, and how to decide what’s best for your business—whether you’re starting small or aiming to scale up.

What we’ll cover

Sole trader or limited company: what’s the difference?

When starting out, many couriers choose to become sole traders because it’s quick and straightforward.

As a sole trader, you’re self-employed and responsible for every aspect of your business. It’s ideal for keeping things simple and getting started with minimal fuss.

On the other hand, a limited company is a separate legal entity. This structure offers more protection for your personal assets, making it appealing as your business grows or when you take on more financial risk. While it requires more administration, it often brings long-term benefits, such as tax efficiency and credibility with larger clients.

Understanding the basic differences between these two structures will help you make the right choice at each stage of your courier journey.

Why start as a sole trader?

Starting as a sole trader is often the best way to launch your business, especially if you’re working alone or with minimal resources.

Benefits of being a sole trader

Challenges of being a sole trader

While the simplicity is appealing, there are some drawbacks:

What does a limited company offer?

A limited company may involve more effort to set up and manage, but it’s designed to support growth and protect you as your courier business expands.

Advantages of a limited company

Drawbacks of a limited company

How to decide: sole trader or limited company?

Your decision depends on your goals, resources, and growth plans.

Here are some common scenarios to guide you:

When to stay as a sole trader

If you’re just starting as a self-employed courier driver and plan to work as an independent courier company, a sole trader structure may suit you.

It’s perfect for handling day-to-day courier jobs, building up your reputation, and learning how to run your courier business without the pressure of additional admin.

When to switch to a limited company

As your business grows, switching to a limited company may make sense. For example:

When deciding between operating as a sole trader or limited company, understanding the financial and legal implications is important.

The structure you choose impacts how much tax you pay, the type of records you need to keep, and how much time and money you’ll spend on compliance.

For couriers, these considerations go hand-in-hand with daily operating costs like courier insurance, vehicle maintenance, and fuel.

Knowing how to manage these aspects effectively will help you make the right decision for your courier business.

Taxes and expenses

Taxation differs significantly between a sole trader and a limited company, which can influence your choice of business structure.

No matter your structure, don’t overlook the running costs of your business. Expenses like insurance, vehicle repairs, and toll fees should all be factored into your pricing and budgets. As your business expands, budgeting for additional costs like accounting software or professional payroll services becomes increasingly important.

The legal responsibilities for a sole trader differ significantly from those of a limited company.

While the legal obligations for a limited company involve more time and admin, they bring a lot of benefits. Accurate record-keeping and structured reporting help you maintain an organised and professional business as you grow.

Understanding these financial and legal considerations will help you choose the structure that aligns with your goals, whether you’re just starting out or preparing to scale your courier business.

How Courier Exchange supports both structures

Whether you’re starting as a sole trader or limited company, platforms like Courier Exchange can help you grow your business.

Conclusion

Choosing between a sole trader and a limited company is an important decision that affects how you operate and grow your courier business.

If you’re just starting out, the simplicity of being a sole trader may suit you. However, as your business expands, a limited company can offer more security, tax benefits, and opportunities to work with larger clients.

Whatever you choose, always consider your current situation and long-term ambitions. With the right approach and support from tools like Courier Exchange, you can grow your business confidently while staying competitive in the courier industry.

Grow your business with Courier Exchange

Get access to 13,000+ loads a day, build your client list, and manage your finances.

Sign up

Breaking into the courier industry can be tough, especially if you’re just starting out. Knowing how to manage jobs, communicate with shippers, and handle payments professionally can set you apart. Lee Gueller, from Red Rocket Couriers, has built a reputation in the courier world, and he’s shared some practical tips to help you succeed.

Whether you’re a member of the Courier Exchange or working independently, these tips can help you handle your courier jobs with confidence and professionalism.

Tips for new courier drivers

1. Start with an eQuote, but don’t stop there

Lee’s first piece of advice is to use eQuotes when bidding on loads whenever possible. Shippers are busy, and eQuotes let them quickly review your availability and pricing without stopping what they’re doing.

But sending an eQuote is just the first step. Following up with a quick phone call can make all the difference. “It builds a bit of rapport with the company and puts a voice to the screen,” Lee says. Even if the shipper is busy, they’ll appreciate your effort to connect personally.

2. Learn and respect shipper preferences

Every company works differently, and understanding their preferences is key to building lasting relationships. For example, some shippers prefer emailed invoices, while others might request hard copies.

Lee Gueller recommends doing exactly what each company asks when it comes to invoices, PODs, and communication. “The better you adapt to their preferences, the more likely they are to work with you again,” he says.

3. Stay professional with payments

Payment terms can vary, but patience and professionalism will help you manage them effectively. Some shippers pay promptly, while others might run on specific schedules, like the first Tuesday of the month.

Lee Gueller advises waiting a couple of days after the due date before chasing a payment. “Don’t go in all guns blazing,” he says. Start with a polite phone call to confirm they received your invoice. Often, payments are simply delayed due to busy schedules or admin errors.

4. Send invoices promptly and accurately

Sending invoices as soon as the job is complete speeds up the payment process. Many shippers appreciate having the invoice emailed immediately, as it helps them process payments faster.

Keeping your invoices organised also avoids unnecessary delays. If you’re a member of the Courier Exchange, uploading your invoices and PODs directly to the platform simplifies the process and makes it easy for shippers to find your details. And make sure you add courier VAT to the invoice if it applies.

5. Use the Courier Exchange Driver App to your advantage

For CX members, the Driver App is a valuable tool for building trust with shippers. Lee Gueller stresses the importance of keeping your tracker updated at all times.

“Always put that you’re on-site, loaded, or delivered,” he says. This gives shippers peace of mind and helps them handle their own customers more effectively. Non-CX couriers can replicate this approach by communicating regular updates via email or phone.

6. Get the POD details right

Accurate PODs are a must for professional couriers. Lee Gueller recommends always collecting a full name and signature, even if it feels like an extra step. “There’s nothing worse than getting a POD that just says ‘John,’ especially when there are 20 Johns at a site,” he explains.

Uploading clear PODs promptly not only improves your feedback but also speeds up payments. If you’re not using a platform like CX, ensure you send PODs directly to shippers as soon as the job is done.

7. Build trust by staying reliable

Reliability is one of the most important qualities in a courier. Accept jobs promptly and update shippers regularly to show you’re dependable.

Shippers want to know they can count on you. Whether it’s a simple update about your ETA or confirming you’ve delivered a package, these small actions make a big difference in building trust as a courier. This is especially helpful when handling return loads, where efficient communication can secure more work.

8. Handle late payments calmly and effectively

Late payments can be frustrating, but staying calm will help you resolve the issue faster. Start with a friendly reminder, and only escalate if needed.

Lee Gueller suggests giving shippers the benefit of the doubt initially. “Sometimes invoices genuinely get lost or overlooked,” he says. If a polite follow-up doesn’t work, you can always take a firmer tone later.

9. Focus on delivering great customer service

Going the extra mile for shippers and customers will set your independent courier company apart in a competitive market. Whether it’s being flexible with delivery times or proactively updating customers about delays, these actions leave a lasting impression.

Great service doesn’t just secure repeat business—it also boosts your feedback scores. Better feedback means more opportunities for owner-driver jobs and a stronger reputation in the industry.

10. Stay flexible and responsive

Things don’t always go to plan in the courier world. Delays, last-minute changes, and unexpected issues are part of the job. Staying flexible and responsive helps you keep shippers happy, even when challenges arise.

By being approachable and solution-oriented, you show shippers that you’re committed to getting the job done right. Whether you’re using CX or working independently, this attitude will help you stand out.

Conclusion

Lee Gueller’s advice highlights the importance of communication, professionalism, and using the right tools to succeed as a courier. Whether you’re new to pricing your courier jobs, managing return loads, or securing consistent work, these tips provide a strong foundation.

For couriers who are ready to scale their business, platforms like Courier Exchange can make a big difference. But even if you’re not a member, adopting these best practices will improve your relationships with shippers and help you build a successful career in the courier industry.

In 2022, Eddy Martinho was delivering for a Lebanese restaurant after a stint as an Uber Eats driver. While the work kept him busy, he knew it wasn’t what he wanted long-term. That’s when a friend introduced him to Courier Exchange. 

After researching the platform, Eddy decided to “give it a try” and started Eddy’s Logistics. 

Through hard work, professionalism, and building strong connections, Eddy’s Logistics has grown rapidly. Eddy has also established a popular YouTube channel and is now focused on expanding his business even further. 

Here’s how he made it happen. 

Eddy joined CX in September 2022. “Everyone said it was the best time because it’s so busy leading up to Christmas,” he recalls. 

Determined to make the most of it, Eddy focused on building a reputation for reliability, taking on as many jobs as possible during the busy season. “I worked flat out from September to December. I didn’t care if I had to sleep in a van or drive overnight to Edinburgh or Liverpool—I just got it done,” he says. 

Eddy also knew that quieter months were part of being a courier, so he wasn’t caught off guard when things slowed down in the new year. “January was quieter, but I expected that. By March, things picked up again, and it’s been growing ever since.” 

For Eddy, CX wasn’t just a job-finding platform—it was a way to grow his network and secure contracts. A lot of people think CX is just for finding work, but it’s also about building relationships,” Eddy explains.

A lot of people think CX is just for finding work, but it’s also about building relationships.

Eddy Martinho, Founder and Director, Eddy’s Logistics

By working with courier companies on the platform, Eddy formed long-term connections that became the foundation of his business. 

When Eddy wanted to scale up, he relied heavily on CX to help him. 

“I started with a Transit Courier van, which is very small. When I couldn’t take larger jobs, I used CX to subcontract work to other couriers and haulage drivers with great feedback,” he says. “This helped me build trust with shippers, and they started relying on me for all their deliveries.” 

Like any success story, Eddy’s journey wasn’t without its challenges. “I had a standstill period where I felt like I wasn’t moving forward,” he shares. That’s when Eddy decided to put himself out there more. By becoming active on social media and launching his YouTube channel, Eddy’s Logistics, he started attracting new clients. “Once I did that, clients started coming to me instead of me chasing them,” he says. 

Results 

Eddy’s hard work, focus and strategic use of CX to build his business is paying off. 

2 years

As a CX member

349

Positive reviews

“We’ve been growing quickly—faster than I expected.”  

In fact, Eddy says “A lot of work now comes from CX, private customers, and direct calls from clients I first met on the platform.” 

His YouTube channel, @EddysLogistics, has also become another pillar of his success. With 2.7k followers, it’s a space where Eddy shares advice, engages with the courier community, and grows his personal brand. This has opened new opportunities and strengthened the presence of Eddy’s Logistics in the industry. 

Conclusion 

What’s next for Eddy’s Logistics?

“I want to step back from driving and focus on working on the business instead of in it. This means growing relationships, securing contracts, and expanding further,” he says. 

Reflecting on his success, Eddy highlights the importance of professionalism.

Being on time, reliable, and presentable makes a big difference.

Eddy Martinho, Founder and Director, Eddy’s Logistics

From delivering food on his motorbike to building a growing courier business, the story of Eddy’s Logistics shows how hard work, professionalism, and the right tools can lead to success.  

Get access to 13,000+ daily loads on Courier Exchange

Be your own boss. Set your own hours. Make your own money.

Sign up

When you transport dangerous goods, the job isn’t just getting them from A to B. You also need to make sure that you follow all of the safety and legal requirements when transporting these items. 

That’s why couriers that move hazardous materials need to be ADR certified. 

In this article, we’ll guide you through the process of getting your ADR certification and explain what’s needed to stay compliant.

What we’ll cover

What is ADR?

ADR (Accord Dangereux Routier) stands for the European Agreement concerning the International Carriage of Dangerous Goods by Road. This agreement sets out the rules for safely transporting hazardous materials across Europe.

Couriers who carry dangerous goods, like chemicals or flammable items, must have this certification. It makes sure you know how to safely handle, load, and transport these materials.

Who needs an ADR certification?

If you’re moving hazardous goods by road, ADR certification is required. This applies to independent couriers, drivers working for transport companies, and businesses themselves.

The law is strict, and non-compliance can lead to heavy fines or even prosecution. Whether you carry hazardous loads regularly or only occasionally, this certification is important for staying on the right side of the law.

Steps to get ADR certified

Here’s a quick guide to the steps for getting ADR certified:

Step 1: Choose the right course

There are different types of ADR courses depending on what kind of goods you’ll transport. Most couriers will need the basic ADR course, but if you handle more complex materials, you may need a more advanced course.

Pick a certified training provider. The UK government website provides a list of official training centres. It’s important to select a recognised one to make sure your certification is valid.

Step 2: Enrol in ADR training

ADR training covers both theory and practical skills. You’ll learn about different types of dangerous goods, correct packing and labelling, and emergency procedures.

Courses last between 3-5 days, depending on the type of training. Make sure you attend all sessions—missing any part could mean retaking the course.

Step 3: Pass the exam

At the end of the course, you’ll take an exam. This usually involves multiple-choice questions about what you learned during training.

The exam is designed to test your practical knowledge. So, if you’ve paid attention in class, you should pass without too much trouble.

Responsibilities of load posters and forwarders posting ADR loads

It’s not just couriers who need ADR certification. Load posters and freight forwarders also have important responsibilities.

Dangerous Goods Awareness Training (DGAT): Anyone involved in transporting dangerous goods, including load posters, needs to complete DGAT. This helps them understand the risks and correct procedures.

Appointing a Dangerous Goods Safety Adviser (DGSA): Businesses involved in carrying, packing, or unloading dangerous goods may need to appoint a DGSA. This person makes sure the company is following ADR rules and meeting safety standards.

Accurate documentation: Forwarders must make sure dangerous goods are classified, labelled, and documented correctly. Without proper documentation, there can be delays or even penalties.

Safe loading practices: Load posters and forwarders need to make sure goods are loaded securely to avoid accidents during transport.

Communication of risks: It’s important to inform drivers of the specific risks with each load. Load posters must give clear instructions for safe transport and delivery.

Benefits of an ADR certification

Getting ADR certification isn’t just about following the law—it opens up new opportunities. Many customers need couriers with ADR certification. Being certified means you can take on these higher-paying jobs and build trust with customers looking for reliable transport.

Maintaining your ADR compliance

Your ADR certification lasts for five years. After that, you’ll need to take a refresher course and pass another exam to keep it valid. 

ADR rules can change over time. Taking a refresher course and exam will also help you keep up to date with new regulations and the latest safety practices.

Conclusion

ADR certification is required for any courier wanting to transport dangerous goods safely and legally. The process is simple, and once certified, you’ll be able to offer more services and find new job opportunities.

Whether you work alone or for a larger company, ADR certification gives you the skills to transport hazardous goods in a safe and legal way.

Grow your business with Courier Exchange

Get access to 13,000+ loads a day, find reliable subcontractors, and manage your finances.

Sign up

Starting out as a courier comes with many responsibilities, and one of the most important ones is understanding taxes, especially your VAT (Value Added Tax). 

It can be a bit daunting at first, but getting a good grip on VAT is important for running your business smoothly and keeping costs in check. 

In this guide, we’ll explain what VAT is, when you should register for it, and how the VAT returns process works for couriers.

What we’ll cover

What is VAT?

VAT, or Value Added Tax, is a tax applied to most goods and services in the UK, from soft drinks to your home electric bill, and is typically set at 20%.

It’s an indirect tax, meaning it’s collected by businesses on behalf of the government. 

How it applies to couriers

As an independent courier company, you’ll likely pay VAT on several essential business expenses. 

This could include fuel, vehicle maintenance, PPE, freight exchange memberships, and even office supplies if you have a home office. 

If you’re registered with HMRC, you can claim back the tax you’ve paid on these items, reducing your overall expenses.

When should you register for VAT?

If you turn over £90,000 in a 12-month period, you’re legally required to register for Value-Added Tax. 

But even if you’re just starting out and your earnings are below the threshold, it might still make sense to register for it. 

If you regularly pay VAT on business expenses, such as fuel or equipment, registering could allow you to reclaim the tax, potentially saving you money. 

Additionally, being VAT-registered can give your business a more professional image, which might be beneficial when dealing with larger shippers who expect to work with VAT-registered companies.

On the other hand, registering for it could complicate things if your business turnover is low. 

You’ll have to add tax when you price your courier jobs, which could make your prices less competitive, especially if your customers are individuals or small businesses that can’t reclaim the tax themselves. 

For smaller courier businesses, this extra burden might outweigh the benefits of reclaiming taxes on expenses.

How to register for VAT as a courier

Registering for VAT is a straightforward process and can be done online. 

  1. Gather your details: You’ll need your National Insurance number, business information (name, address, start date), bank account details, expected turnover, and information about any businesses you’ve owned recently.
  2. Register online: Visit the HMRC website, sign in or create a Government Gateway account, and fill in your business details. Submit your application.
  3. Choose your VAT scheme: Most courier owner-drivers will use the standard VAT scheme. However, the Flat Rate Scheme might be simpler if your turnover is under £150,000.
  4. Receive your VAT certificate: HMRC will send you a VAT registration certificate with your tax number, the date to start charging your customers, and your first return deadline.
  5. Start keeping records: From the registration date, keep detailed records of Value-Added Tax on your sales and expenses. These will be essential for your returns.

How to claim your VAT back

Once you’re VAT-registered, you’ll need to submit regular returns to HMRC, usually every three months. 

This process might sound complicated, but with a bit of organisation, it’s quite manageable.

To complete your return, you’ll need to keep detailed records of all your sales and expenses. 

You’ll calculate how much tax you owe on your sales and subtract any Value-Added Tax you can reclaim on your expenses. The difference is what you’ll pay to HMRC. 

If the amount of tax you’ve paid on expenses is more than what you owe on sales, you can claim a refund.

Common VAT claims for couriers

As a courier, you’ll have several regular expenses that are subject to Value-Added Tax and can be reclaimed. 

Fuel is one of the biggest expenses you’ll face, and claiming back the VAT on this can significantly reduce your costs. But fuel isn’t the only expense you can claim tax on—there are several others that can help you save money. 

Here’s a list of common expenses that couriers can claim VAT back on:

Unfortunately, you can’t claim on your vehicle insurance or courier insurance, as they’re exempt from VAT.

Consider using an accountant

While you can handle your tax returns on your own, many couriers find it helpful to use an accountant. 

They’ll take care of the paperwork and help you avoid common mistakes that could lead to penalties. They can also give you advice on what you can and can’t claim, which can be a real help in making sure you’re getting all the Value-Added Tax back that you’re entitled to.

Example of courier VAT returns

To give you a clearer picture, let’s say you spent £15,000 on fuel, £5,000 on vehicle maintenance, and £2,000 on other supplies in the past year. 

With VAT at 20%, that means you’ve paid £4,400 in VAT on these expenses alone.

If you’re registered, you can claim back that £4,400, reducing your overall business costs significantly. 

On the other hand, if you weren’t VAT-registered you’d have to absorb these costs, which would eat into your profits. In this case, being registered could save you a considerable amount each year.

Look at it this way: by claiming your VAT back, you’ll earn 20% more per year!

Conclusion

While registering for Value-Added Tax is required by law if your turnover is over the £90,000 threshold, it can be worth it for newer businesses once you’ve started taking on regular courier jobs. 

By reclaiming the tax on your expenses, you can lower your operating costs and potentially improve your bottom line. However, if your business is smaller, the extra admin might not be worth the hassle.

Whether you choose to register for VAT or not, staying on top of your finances is key to building a successful courier business. If you’re unsure about the process, speaking to an accountant can help you make the best decision for your situation.

Get access to 13,000+ daily loads on Courier Exchange

Be your own boss. Set your own hours. Make your own money.

Sign up

As you become more established as an owner-driver and your business is growing, you might want to bring in help to support that growth. So how should you go about hiring staff in a courier business?

To make sure you continue being successful, you need a clear strategy for building your team, and you need to understand the roles that should exist in a courier business.

This will depend on the size of your business, as you might just need one assistant if you start out as an independent courier. But that becomes more complex as your business develops from small, to medium and finally to a large courier company.

This guide outlines the essential positions you need to consider as your business scales.

What we’ll cover

Two-person team: Owner-driver and an admin partner

In a two-person team, the most common setup includes an owner-driver and an admin partner.

The owner-driver handles the deliveries, maintains the vehicle, and provides basic customer service.

The admin partner takes care of the back-office tasks, such as managing bookings, invoicing, and customer communication.

Benefits of having an admin partner

With a partner handling the administrative side, you can focus on what you do best – maximising your time on the road and bringing in revenue.

By keeping your van running and generating income, you’re ensuring that your business stays profitable. Meanwhile, your admin partner manages customer calls, sales and marketing, finance, courier insurance, and more. 

This division of labour can significantly boost revenue generation, as your partner can make calls around the clock, seeking new business opportunities and partnerships.

If a customer needs to move a load while you’re occupied with deliveries, your partner can accept the extra work and post it on the Courier Exchange, further maximising your revenue. 

Small courier business (2-5 vans)

As the business grows, so does the need for additional staff. When your list of clients becomes large enough to justify purchasing additional vans, you also need to begin hiring staff. 

For a small courier business with 2-5 vans, hiring the right people will help expand your service and bring in more revenue.

Key staff in a courier business

1. Additional drivers: When you expand your business beyond your own van, you need to start hiring drivers. Hiring more drivers allows the business to take on more customers and handle more loads in house, significantly increasing revenue opportunities. 

2. Dispatcher/Coordinator: A courier business with multiple vans needs to make sure they’re being put to use as efficiently as possible to maximise their earning potential. That’s where a dispatcher/coordinator comes in. This role involves managing routes, schedules, and communication between drivers and customers. A dispatcher ensures that deliveries are made on time and that any issues are promptly addressed.

3. Back Office Administrator: Having a dedicated person handling sales, customer service, invoicing, and other administrative tasks is important, especially when managing multiple vans and drivers. Having a dedicated person to handle customer inquiries and complaints is also a great benefit, increasing the chance of developing long-term relationships with customers.

Benefits of having multiple team members

Adding more staff in a courier business allows you to grow and serve more customers. It also makes your operations more efficient, as drivers can focus on driving rather than handling paperwork or fielding customer calls. With specialised roles, each aspect of the business is managed by someone with the right skills and experience.

Expanding your team, however, comes with unique challenges. Whether you operate as a sole trader or a limited company, hiring new staff involves managing costs, including training and salaries. Retaining skilled employees is also vital, as high turnover disrupts operations and affects service quality. Choosing the right structure for your business can make these processes smoother and support long-term growth.

Large courier business (6+ vans)

For large courier businesses, the team structure can become more complex, with specialised departments and roles. This setup allows for greater scalability and efficiency but also requires careful management.

Departments and roles for large courier companies

1. Transport/Operations Manager: This role oversees daily operations, coordinates staff, and plans logistics. The transport manager or operations manager ensures that the business runs smoothly and efficiently.

2. Sales and marketing team: This team works on expanding the customer base, managing partnerships, and promoting your services. They play a key role in growing the business and increasing revenue.

3. Finance and accounting: Handling budgeting, financial planning, and compliance with regulations becomes even more important for large companies. The finance staff in a courier business ensure that it’s financially healthy and can sustain its growth.

4. Customer support: A dedicated customer support team is needed for managing inquiries, resolving issues, and maintaining high levels of customer satisfaction. They act as the frontline of communication with clients, ensuring that any concerns are promptly addressed, and help you build trust as a courier company.

5. HR and recruitment: Managing hiring, training, and legal compliance is an important task in a large business. Having a well-functioning Human Resources department is even more important in industries with high employee turnover, like logistics companies.

Benefits of a comprehensive team structure

Having a well-structured team allows the business to handle a larger volume of work and offer more services. Specialised staff bring expertise to their roles, which can improve service delivery and innovation.

Conclusion

Hiring the right staff is important for any courier business, regardless of size. By understanding the roles needed at each stage of growth, you can build a team that supports your business’s success.

To advertise for staff, you can use platforms like Indeed.com or Monster to place a job advert and receive applications.

Whether you’re running a two-person operation or managing a large company, investing in the right people is always a good decision.

Grow your business with Courier Exchange

Get access to 13,000+ loads a day, find reliable subcontractors, and manage your finances.

Sign up